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This page elucidates the concept of offboarding at Mercor, delineates the anticipated procedures upon the conclusion of a project, and specifies the circumstances leading to removal from a project.

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1. Project Ended

What it means
  • Your contractual engagement has formally concluded.
  • Access to project tools, such as Slack and Airtable, will be revoked shortly thereafter.
What to do next
  • Please submit your final hours and deliverables prior to the established deadline.
  • Please anticipate your payout according to the standard schedule.
  • If you’re using Stripe for the first time, your payout may be subject to a mandatory seven-day hold.
  • Maintain your Mercor profile and keep it up to date — you will continue to be eligible for new listings and offers.
Project terminations occur due to various reasons, including completion, scope alterations, or budget constraints. They do not affect your standing unless associated with fraudulent activity or performance issues.

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2. Policy Violation

Conduct that violates Mercor’s policies — such as falsifying work, misusing AI, or sharing confidential material — may result in payment being withheld and removal from the project.
The behaviors we monitor and the full consequences of a violation are defined in our Account Security and Conduct policy. Depending on the severity and frequency of the conduct, a violation may lead to payment reductions or reversals, removal from projects, and, in the most serious cases, suspension of platform access.

Account Security and Conduct

How and why we monitor on-project activity, the behaviors we review, and the consequences of a violation.

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3. Performance Offboarding

Signals:
  • Delayed submission of deadlines.
  • Substandard work or the necessity for multiple revisions, coupled with a deficiency in communication or responsiveness.
Remedy (if applicable):
  • Your Project Lead may initiate a trial sprint with specific expectations and timelines.
  • If improvements are not observed, the project team reserves the right to terminate your contract.
We highly encourage establishing feedback loops. If there is any uncertainty regarding your performance, please consult your Project Lead or seek clarification at an early stage.