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Highlights

  • Payouts happen weekly on Wednesdays for the week prior.

  • You must use the Insightful desktop application (Workpuls) to track time spent on the work we pay you for, unless explicitly stated otherwise in project-specific directions.

  • There are no fixed hours for the work.

  • You should have the timer going anytime you are working, including webinar participation.

  • Hours are only not paid in cases of fraud or policy violations.

  • Humans review all decisions to withhold pay, and handle all pay dispute resolutions.

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Pay Period

We pay out weekly.

Pay Period Start: Saturday at 12am India Standard Time, which is 11:30am PDT during the Summer, and 10:30am PST during the Winter.

Pay Period End: Friday at Friday 23:59 India Standard Time, which is 11:29am PDT during the Summer, and 10:29 PST during the Winter.

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When do I get my money?

Payout amounts will be locked each Friday after the cutoff time. Our team initiates the payout on or during the following Wednesday. While most people receive the funds in their account by Thursday, there can sometimes be delays associated with our payout providers and general restrictions around money transfers.

In some cases, it can take 3-5 days to verify your identity and properly connect your bank account before the funds are actually deposited. In general, we have seen the time for each transfer goes down with the services we use as we process more transfers to your account.

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We use Insightful for tracking time

In order to be paid for your work on the project, you are required to download and install the Insightful application. An email should be sent to you with further instructions as part of the onboarding steps.

Insightful allows you to start and stop tracking time on your schedule.

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Work Verification

Insightful will take screenshots periodically to verify your work, similar to other freelance work platforms like UpWork. This is to protect you and our clients from disputes about your work.

Insightful does take screenshots of your work, by default, a few times per hour, this is so we can verify the time billed to our client was doing client work.

As opposed to a full-time job where you may do lots of other things throughout the day, our recommendation is that you try and find a few hours where you can focus on this and start/stop the timer when your focus time starts and stops.

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Weekly and Daily Hour Limits

There are no fixed hours for your work with us, and there is also no guarantee about work availability.

Do not work more than 40 hours/week without requesting our permission in advance.

We have this limit for two reasons:

  1. We want to be able to give you feedback and ensure you are aligned on a project

  2. We want you to have a life outside of our work and respect a healthy work-life balance.

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All work is paid work

Once all paperwork has been completed and your offer accepted, you should log all time spent working on Mercor projects, including time spent in webinars hosted by Mercor.

Except in cases of

  • Fraudulent activity violating our policies (such as our LLM Usage Policy)

  • Spam (entering garbage data without effort)

  • Logging significant time with Insightful timer while doing non-project work

The hours you have logged in Insightful will be the hours that you are paid.

By accepting your offer with Mercor, you agree to not attempt to defraud Mercor or our clients in connection with providing your services. If we suspect that you have engaged in fraudulent activity, we may withhold applicable payments for the work in question and take any other action against you available under this Agreement and/or the law.

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Handling Low Quality Tasks

If your tasks have low quality, you will still be paid out for your work. That said, we will be less likely to work with you again in the future and reserve the right to remove you from the project early.

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How we handle removal of logged hours

If we find cases of fraudulent activity, spam, or time logged while not working, we reserve the right to remove this time from your weekly payout.

In such cases, you will be notified via email prior to the weekly payout with the amount of hours removed and an explanation of why we felt those hours should not have been logged.

Our commitment to you is that we will have a human in the loop on all removal of hour decisions.

Example:

  • On Thursday, you work 2 hours on the project

  • You leave your Insightful timer on for 4 more hours playing video games online, bringing the Insightful logged hours to six.

  • The weekly payout period closes on Friday with 6 hours logged.

  • On Monday, we do a time integrity verification because the amount of work done vs. time logged looks off. We review screenshots of your work to see that 4 hours of logged time was playing a video game.

  • On Tuesday, we notify you that 4 out of the 6 hours logged for the previous week will not be paid out via email.

  • On Wednesday, you are paid for the 2 hours of legitimate work.

If we need to manually remove your hours in a given week, you should not expect to continue working with us.

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Handling Disputes

If you think that we have made a mistake removing hours you have logged, you can log a dispute with us.

Deadline: You must log your dispute in the week’s pay period that follows the pay period you are disputing (in other words, within the next week)

Process: Reply to the dispute email with additional context about why the hours logged were legitimate and should be paid out. We will have a human review your email, account history, and project activity and make a final decision about that week’s pay that will be emailed to you.

Dispute resolutions once made are final. Duplicative requests for the same pay period will be ignored.

Dispute Payouts: Any payouts owed after a dispute resolution will be paid in the pay period corresponding to the time the dispute is resolved / email is sent.

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Manual Time Tracking

We don’t allow you to manually add or edit time logged in Insightful. If you think you have under or over-logged in Insightful, please email support@mercor.com so that we can review this with you.

We do reviews on a case-by-case basis and will make efforts to be fair. We know that genuine mistakes can happen.

We cannot guarantee manual addition of time based on your request since there is no proof of time spent, so please try and be diligent about using the desktop timer.