If you were asked to use Insightful for time tracking, this guide is for you. If you weren’t, feel free to ignore this!

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Setting up Insightful for the first time

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Step 1: Accepting the invite from Insightful

Once you are added to a Project, you will receive an email invite that looks something like below to the email address that you have specified on the Mercor Platform.

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Step 2: Download the desktop application

Click on the link to be directed to Insightful’s website. Download the appropriate Insightful desktop instance for your OS.
The downloaded Insightful app is called Workpuls

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Step 3: Install and open the Workpuls app

Install and open the Workpuls app. Below is a screenshot of what you will see for a Windows OS. All projects that you are able to work on will be shown here.

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Step 4: Start and stop recording time

When ready to begin working on a project, select the project that you would like to work on and you will see a task assigned to you. By clicking on the “Play” button you will be able to record time for this project. Stop recording time when you pause working on a project.
The desktop instance shows the cumulative for the task across multiple days.

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FAQs

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Invitations & Login

  • I have not received an invite from Insightful. Please check your Spam folders and search for an email from “support@insightful.io”
  • What email should I use to log into Insightful? Always use the personal email linked to your Mercor profile — the same one used to receive your contract.
Changing your email after signing can break your Insightful integration.
  • My account was deactivated.
    If you’ve worked on previous projects and can’t log in again, reach out to support@mercor.com and we’ll help you get access again.

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Setup Issues

  • I’m getting an error on “Complete Insightful Setup” when signing my proposal.
    If you see a 400 error, it means your account is still being created in our system. Please wait a few hours and try again.
  • The link I received in my email has expired.
    No problem! You can download Insightful directly here:
    https://app.insightful.io/#/token/download

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Device & OS Compatibility

  • Which devices are supported?
    Insightful works on: Windows 10 or higher
    macOS 10.11 or higher
Linux/Chromebooks are not supported. This means you won’t be able to track time or work on Mercor projects using one.

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Project Access & Tracking

  • I am not seeing a project assigned to me. You will be automatically added to a project once you have completed the necessary onboarding steps on the Mercor platform. Sometimes, this takes a few hours to sync and create the necessary permissions. If you continue to face this issue, please reach out to support@mercor.com
  • My hours were limited or increased.
    Only your Project Lead or our internal project team can change your working hours on Insightful. Please reach out to them if you notice any change.
  • Where do I see a more detailed breakdown of past hours worked? Click on the “Open Dashboard” button (see image below),which will direct you to the Insightful web portal where you will be able to see a more detailed breakdown of time by day and project.