Setting up Insightful
Accept the invite from Insightful
Once you are added to a project, an invitation email will be sent to you from Insightful. This email will be directed to the email address associated with your Mercor profile.
Download the desktop application
Please click the link provided in the email to visit Insightful’s official website. Subsequently, download the version compatible with your operating system.
Install and open the Workpuls app
Following installation, please open the Workpuls application. All projects assigned to you will be displayed within the application.
FAQ
Invitations & Login
I have not received an invite from Insightful.
I have not received an invite from Insightful.
First, check your spam folder for an email from [email protected]. If you don’t see it, your account may already be active. Download the desktop application at https://app.insightful.io/#/token/download and log in using your email address. If the issue persists, please contact our support team.
What email should I use to log into Insightful?
What email should I use to log into Insightful?
Always use the personal email address associated with your Mercor profile—the same email address used to sign your contract. Altering your email after signing may disrupt your Insightful integration.
My account was deactivated.
My account was deactivated.
If you have previously completed projects and are unable to log in again, please contact [email protected], and we will assist you in regaining access.
Setup Issues
I am getting an error on 'Complete Insightful Setup' when signing my proposal.
I am getting an error on 'Complete Insightful Setup' when signing my proposal.
If you encounter a
400 error this indicates that your account is still being created within our system. Kindly wait a few hours before attempting to access again.The link I received in my email has expired.
The link I received in my email has expired.
You can download Insightful directly here: https://app.insightful.io/#/token/download
I'm seeing a 'User not found' error on Insightful. What should I do?
I'm seeing a 'User not found' error on Insightful. What should I do?
This message generally appears when you have modified your login email on work.mercor.com. ‘Insightful’ is associated with the initial email used on the platform and, regrettably, cannot be updated as it is a third-party service.Please do not create a new organization when prompted; there is no need to manually register anything.
Insightful is asking me to create an organization. Should I proceed?
Insightful is asking me to create an organization. Should I proceed?
No — if you are seeing this screen, it indicates that Insightful did not recognize your email. This situation typically occurs when your login email was changed on Mercor’s platform. Please disregard the request to create a new organization.Instead, verify your contract page and use the original email address you used to create your account when logging into Insightful.
My Insightful email doesn't match the email I use for work.mercor.com. Will this affect payment or tracking?
My Insightful email doesn't match the email I use for work.mercor.com. Will this affect payment or tracking?
No concerns — your contract will continue to synchronize accurately even if there are discrepancies in email addresses.“Insightful” associates with your contract via internal identifiers, not solely through email.Provided that you record time accurately with the correct contract and project, you will receive the appropriate compensation as anticipated.
Device & OS Compatibility
Which devices are supported?
Which devices are supported?
Insightful works on: • Windows 10 or higher • macOS 10.11 or higher
Project Access & Tracking
I am not seeing a project assigned to me.
I am not seeing a project assigned to me.
You will be automatically added to a project once you have completed the onboarding process on the Mercor platform. Synchronization may take several hours. If you are still not assigned, please contact [email protected]
My hours were limited or increased.
My hours were limited or increased.
Only your Project Lead or the Mercor internal team possesses the authority to modify your Insightful hour limits. Kindly reach out to them should you notice any discrepancies.
Where do I see detailed breakdowns of hours worked?
Where do I see detailed breakdowns of hours worked?
Click the ‘Open Dashboard’ button within the Workpuls application. This action redirects you to the Insightful web portal, where you are able to review time allocations by day and project.
Can I use multiple devices to work?
Can I use multiple devices to work?
Yes — you may install and use Insightful on multiple personal devices (such as a laptop and a desktop). However, you can only be actively clocked in on one device at a time.Before starting work on a different device:This helps ensure that your hours are accurately tracked and your data remains valid.
Never stay logged in or track time simultaneously on more than one device. This is not supported and can cause data errors.
- Fully log out of Insightful on the previous device
- Make sure the app is completely closed
- Then clock in on the new device as usual
If you skip these steps, your hours may not be recorded correctly, and you run the risk of not being paid for that time.
What are the internet or Wi-Fi requirements for time tracking, and can time be tracked in offline or airplane mode?
What are the internet or Wi-Fi requirements for time tracking, and can time be tracked in offline or airplane mode?
An active and stable internet connection is required for Insightful to track and log time accurately. Logged hours will not be synced if your device is offline or in airplane mode.Recommneded to:
- Stay connected to a stable internet connection while working
- Avoid tracking / logging hours in offline/airplane mode.