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Need assistance with your profile, application, payment, or technical issue? This page explains how to contact us and what to include for quicker resolution.

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When to Contact Support

Can't log in?

The login link is not arriving or is stuck at the sign-in page.

Payments & Stripe

The payout has not been received due to issues with Stripe or Wise, or the payment status remains unclear.

AI Interview or Insightful

Issues initiating your AI interview or synchronizing hours in Insightful.

Offer or Contract Errors

Difficulty accessing your offer letter, signing tax documents, or establishing payments.

Missing Invites or Tools

Access to Slack, Airtable, and contractor email has not been received.

Referral Questions

Referrals are untracked, bonuses are absent, or there is a need for clarification regarding the general referral policy.

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How to Contact Us

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Option 1: Email

Email us at support@mercor.com with the following:
  • Your full name and the email you use to log in.
  • The name of the job or project (if applicable).
  • A clear description of the issue.
  • Screenshots or videos (if helpful).
  • Any relevant links (e.g., job listings or referral URLs).

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Option 2: Intercom (Live Chat)

Upon logging into your account at work.mercor.com, a blue chat bubble will be displayed in the bottom-right corner of your screen — this is our Intercom support chat. Instructions for usage:
  1. Log in to your account.
  2. Locate the Intercom bubble positioned in the bottom-right corner.
  3. Click on it to initiate a live message with our support team.
You may follow up at a later time using the same device or browser, as Intercom preserves your conversation history.

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Response

  • Most issues are addressed within three hours.
  • More complex issues may necessitate additional time, contingent upon the investigation.
  • Support is accessible from Monday to Saturday.
  • Please submit a single support ticket addressing the current issue. Include as much detail as possible in your communication.
If your issue resolves before our response, please feel free to close the communication. However, we will still follow up if necessary.

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Response

  • If you’d like to unsubscribe from Mercor communications, it’s super simple to manage your preferences directly from your profile.
    ​     Here’s how to do it:
    1. Visit work.mercor.com and log into your account.
    2. Click on your Profile (you’ll find the icon in the lower left corner).
    3. Navigate to the Communications tab at the top.
    4. Under Communication channels, toggle off the options you no longer wish to receive (Email, SMS, etc.).
    This will stop job-related outreach through those selected channels, while still keeping your profile active on the platform if you’re open to opportunities in the future.

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Unsubscribe

  • If you’d like to unsubscribe from Mercor communications, it’s super simple to manage your preferences directly from your profile. Here’s how to do it:
    1. Visit work.mercor.com and log into your account.
    2. Click on your Profile (you’ll find the icon in the lower left corner).
    3. Navigate to the Communications tab at the top.
    4. Under Communication channels, toggle off the options you no longer wish to receive (Email, SMS, etc.).
    This will stop job-related outreach through those selected channels, while still keeping your profile active on the platform if you’re open to opportunities in the future.

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Other Resources

AI Interview Support

Troubleshooting tips and permission setup for your AI interview.

Bugs and Fixes

Quick browser fixes that resolve most issues and how to file a high‑quality bug report that engineering can act on.

Legal

Support for contracts, compliance, work authorization, and tax documentation.

Project Support

Common questions and help for projects, contracts, tooling, payments, and access.
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