Before escalating, try the quick browser fixes below. If the issue persists, follow the reporting steps so our team can reproduce and resolve it quickly.
Try this first (quick fixes)
Use a supported browser
Mercor operates optimally on current Chromium-based browsers such as Google Chrome. If you are utilizing Firefox or an outdated browser and encounter difficulties, switching to Chrome or the latest version of Safari typically resolves the issue. It is essential to keep your browser updated to the latest version for optimal compatibility.
Clear cache & cookies
If pages aren’t loading properly or you’re seeing outdated information, your browser might be displaying cached data. Clearing your browser’s cache and cookies can remove stored data that may be causing the problem. After clearing, refresh the page to load the latest version. This simple step often fixes minor glitches.
Incognito / disable extensions
Browser extensions or privacy tools may occasionally disrupt platform functionalities. To eliminate this possibility, access Mercor through an Incognito/Private browsing window, which typically disables extensions by default. Should the site operate correctly in this mode, it is advisable to temporarily disable any ad blockers, VPNs, or additional extensions that could be obstructing content. This process ensures that no local settings are impeding the proper functioning of the site.
Try desktop or use desktop mode on mobile
If you encounter issues while using a mobile device, such as difficulties with uploads or AI interviews, it is recommended to switch to a laptop or desktop browser, or alternatively, enable desktop mode on your mobile device.
Allow pop‑ups
Certain actions, such as viewing an offer letter or initiating an interview, may open a new window or require access to your camera or microphone. If clicking a button results in no response, your browser might be blocking a pop-up. Please check for any pop-up blocker notifications in your address bar and permit pop-ups for work.mercor.com.
Grant camera/mic access
If an AI interview screen is blank or not responding, please ensure that you have granted the website permission to access your camera and microphone. Mercor’s interview feature operates through the web browser and may require these permissions, along with the use of a supported browser, to function correctly.
Please escalate the issue only after attempting the steps outlined above. If the problem persists, it is likely indicative of a required fix on our part or may be account-specific. Kindly report it along with the information provided below.
How to report a bug (what to include)
1
Page URL
The link to the precise page where the issue was encountered, such as https://work.mercor.com/opportunities or the specific job/profile page displaying the error.
2
Your Mercor email
The email address associated with your Mercor account facilitates support in identifying your account and reproducing the issue under similar conditions.
3
Device & browser details
Please describe the device and browser you were utilizing. For instance: “Windows 10 using Google Chrome 1.16” or “iPhone 12 on iOS 16 Safari.” Include the browser version if feasible. This information enables us to understand the environment in which the issue occurred, as certain problems may be specific to specific devices or browsers.
4
Steps to reproduce
A detailed, step-by-step account of the actions undertaken prior to the occurrence of the issue should be provided. Present these steps as a concise, ordered list. For example: “1. Logged into the system and accessed the Opportunities page. 2. Selected a job listing titled ‘Software Engineer.’ 3. The page became unresponsive and failed to load the job details.” Clear and precise reproduction steps are essential for enabling our engineers to efficiently replicate the bug.
5
Time of issue
Please specify the date and time (including the time zone if possible, e.g., September 5, 2025, at 6:30 PM IST) when the bug was encountered. This information will assist us in examining the logs within that timeframe for any errors.
6
Screenshots or error messages
Please attach screenshots or videos, or paste the exact error message. Ensure that the error codes and the relevant user interface are visible.
Copy‑paste bug report template
We are available to assist you; therefore, please do not hesitate to report any issues. A thoroughly documented bug report not only accelerates our ability to resolve the problem but also enhances the platform for all users
Troubleshooting
Résumé Upload
Only the PDF format will be accepted.PDF image-based files (such as scanned documents) will not be parsed by our system.
1
Open your Profile
From the left-hand menu in your Mercor dashboard, select “Profile.”
2
Go to the Résumé tab
Click the “Résumé” tab or open it directly at https://work.mercor.com/profile?tab=resume.
3
Upload your résumé (PDF)
Please upload your résumé in PDF format by either dragging the file into the designated area or by selecting it directly. Note that other formats are not supported.
4
Done — your profile updates automatically
The system will review your résumé and make the requisite updates to your profile. You are not required to resubmit any information manually.