If you require assistance regarding your referral link, bonus payment, or status tracking, please be assured that you are in the appropriate place.
How to refer someone
- Navigate to the Job Listing page for the role to which you would like an individual to apply.
- Click on Activate your Referral Link
1
Share your unique referral link
Please ensure that you utilize your unique link to guarantee that the referral is properly recorded in your account.
2
Candidate accepts an offer
A referral is documented when the candidate establishes a Mercor account. If they already possess an account without a referrer, it shall be recorded at the moment they submit an application to a job listing.
3
Complete the required hours
The bonus becomes accessible once your referral has completed ten billable hours. In exceptional instances, a requirement of twenty hours may be mandated; when such a condition applies, the job listing explicitly indicates this requirement.
4
Bonus is paid
Once eligibility is confirmed, the bonus will be processed in the subsequent daily payout cycle.
Eligible for Payment
This status indicates that your referral has fulfilled the requisite hours, and your bonus is currently in the queue.
Payout timing
Bonuses are disbursed on a daily basis. Stripe payouts are typically received within a period of three to seven business days.
Referral links & tracking
UTM parameters
Maintaining UTM parameters (e.g., utm_source=referral…) assists us in channel analysis; however, it is optional. Your referral is still tracked even in their absence. We are currently developing shorter, customizable URLs.
If the link won't load
Refresh using Shift+Cmd+R (Mac) or Shift+Ctrl+R (Windows), or alternatively, access the role directly at work.mercor.com/explore.
My referral link doesn't load. What should I do?
My referral link doesn't load. What should I do?
Try refreshing using Shift + Cmd + R (Mac) or Shift + Ctrl + R (Windows).
Or visit
work.mercor.com/exploredirectly.
Do I need UTM parameters in the link?
Do I need UTM parameters in the link?
No. They’re helpful for analytics but not required. Your referral will be tracked regardless.
How do I know if someone used my link?
How do I know if someone used my link?
Go to the Referrals tab in your dashboard. You’ll see their name, status, and hours.
If they’re missing, email
support@mercor.com.
Bonus Status and Payments
Why is my bonus stuck in 'Eligible'?
Why is my bonus stuck in 'Eligible'?
This issue may occur due to delays in Stripe or the system. The majority of instances are resolved automatically. Should the problem persist for more than 48 hours, please contact support.
My referral worked across 3 contracts — why wasn't I paid?
My referral worked across 3 contracts — why wasn't I paid?
Working hours must be encompassed within a single contractual agreement. The threshold of 10 hours must be satisfied within the scope of one agreement.
Trials, Timelines, and Hiring
Do work trial hours count?
Do work trial hours count?
No. Only hours logged after the trial count toward referral eligibility.
How long until my referral is hired?
How long until my referral is hired?
Timing varies depending on the listing, application quality, and demand. Certain roles are filled rapidly.
Why was my referral's contract ended or offer cancelled?
Why was my referral's contract ended or offer cancelled?
This occurrence may result from performance issues, timing adjustments, or project modifications. If they have completed 10 hours prior to termination, you remain eligible.
Updates and Escalations
Do I get notified when my referral makes progress?
Do I get notified when my referral makes progress?
Yes. We provide you with dashboard updates, as well as weekly and daily email summaries.
How do I receive Top Referrer emails?
How do I receive Top Referrer emails?
Please contact any member of the Mercor team, and we will ensure you are included.
Someone said I referred them but I didn't — what now?
Someone said I referred them but I didn't — what now?
Please contact support. We will investigate the matter promptly and resolve it accordingly.
I want help with a specific referral issue. What should I include?
I want help with a specific referral issue. What should I include?
Please send an email to support@mercor.com including the following information:• The name of your referral• Their email address• Your referral link