This page provides definitions and explanations for common terms, tools, acronyms, and project-specific terminology utilized throughout the Mercor ecosystem. Terms are organized alphabetically for ease of reference.
AI Interview — An automated, on-camera interview used to assess your domain knowledge and communication skills. Conducted via Mercor’s platform using AI-generated questions.
Application — A formal submission to a job listing on Mercor, which includes your resume, assessments, and other required materials.
Assessment — A task designed to evaluate your qualifications. This may include AI interviews, multiple-choice quizzes, or written form submissions.
Airtable — A tool used on some Mercor projects to organize, assign, and track tasks. Access is often granted post-onboarding via Okta.
Background Check — A verification process conducted by Certn, or Zync, during onboarding. Completion is required before starting work on any project.
Bonus — An additional payment earned through referrals or project-specific incentives.
Cap (Weekly Cap) — The maximum number of hours you’re allowed to work (and be paid for) per week on a project. Caps may be adjusted by the project team.
Contractor Email — An email address provided by Mercor ending in @c-mercor.com, utilized to access production tools.
Contract — A legal agreement that outlines your scope of work, payment rate, and terms of engagement with Mercor.
CIIAA — Confidential Information and Inventions Assignment Agreement. A required document that protects the client’s IP and data.
Dashboard — The main landing page of the Mercor platform after login, showing your active and past engagements.
Domain Expert Interview — A specific type of AI interview tailored to subject matter expertise (e.g., law, finance, tech).
Earnings — Total disbursements received via Mercor are displayed on your summary screen.
Evals — Evaluation tasks where you assess and rate AI-generated outputs against quality standards and rubrics.
Explore Page — A section of the Mercor platform where all open job listings are displayed and filtered.
FAQ — Frequently Asked Questions. Found throughout Mercor documentation to clarify common doubts.
Form (Assessment Form) — A structured written assessment used during application or onboarding.
Feedback — Input given by the project team or platform. Feedback may be limited for AI assessments and trials.
Guidelines — Specific instructions and rules provided for completing evaluation tasks. These ensure consistency across raters.
Hard Refresh — A troubleshooting technique to reload the most recent version of a webpage. On Mac: Shift+Cmd+R. On Windows: Shift+Ctrl+R.
Insightful — A desktop time tracking tool used on many projects. Tracks hours worked via play/stop functionality.
Interview (AI) — See AI Interview.
ID Verification — A Persona-powered step in the application process requiring a government-issued ID and selfie verification.
Listing — An individual opportunity posted by a Mercor client. Found on the Explore page.
Loom — A tool used occasionally for screen recording or tutorial delivery within onboarding documents.
Mercor Platform — Also referred to as the “Work Platform,” located at work.mercor.com, where you manage applications, contracts, tasks, and payments.
Offer Letter — A document outlining the terms of your proposed engagement, including start date, rate, and payment structure.
Okta — A login and identity verification tool used to grant access to Slack and other tools. Activated during contract acceptance.
Payout — The transfer of earned funds via Stripe or Wise, depending on your payment setup. Processed weekly for active projects.
Persona — A third-party tool used for identity verification during the application process.
POC (Point of Contact) — A project manager or team member responsible for overseeing your onboarding process and ongoing communications. This individual could be your Team Lead, Administrator, or Project Lead.
Project Lead — The main supervisor on your project. Often referred to as PL, they coordinate your work and act as your point of contact.
Profile — Your public and private information stored on Mercor, including your resume, preferences, and interview results.
Quality Assurance (QA) — A systematic process designed to ensure that the work delivered by contractors complies with the expected standards of accuracy, consistency, and completeness.
Referral Link — A unique URL you can share to refer candidates to Mercor. Tracked for bonus eligibility.
Resume — A required document for most applications, usually uploaded at the first step.
Rubrics — Structured scoring guides used to evaluate model outputs in Evals. Help ensure consistency across raters.
Slack — A messaging platform used for most project communication. Access is managed through Okta.
Stripe — A payment provider used by Mercor to deliver payouts.
Support — The Mercor support team. Contact via Intercom on the work platform or via email at [email protected].
Survey (Weekly Project Survey) — A weekly check-in that tracks availability, workload preferences, and future time off.
Task — A unit of work in artificial intelligence evaluation projects, often involving reviewing, scoring, or editing model-generated outputs.
ToW (Terms of Work) — A legal agreement defining your engagement’s terms, signed during onboarding.
UTM Parameters — Codes appended to URLs to help track where referrals come from. Optional when sharing your referral link.
Wise — A payment provider used when Stripe is not supported in your region. Used for countries like Brazil.
Work Authorization — A required step in the application flow. Confirms whether you can legally work with Mercor based on your location and visa status.
Work Platform — Another name for the Mercor platform (work.mercor.com), where all activity is managed.
Work Trial — A paid project-specific assessment used to evaluate new contractors before hiring.
Need Help?
For inquiries regarding terms not specified herein, kindly contact [email protected] or utilize the Intercom widget following your login to the dashboard.