Skip to main content

​
Accept Payments with Stripe

Stripe is Mercor’s primary payment processing method for ongoing work. Follow the steps below to connect your account.
1

Click 'Setup Payments' when accepting your offer

As part of your process for accepting offers, please click on the ‘Setup Payments’ option.
2

Complete the Stripe setup flow

Please ensure you adhere to Stripe’s guidelines meticulously to complete your setup successfully. For further detailed information, Stripe offers additional documentation accessible here: support.stripe.com/express
3

Return to your offer steps

Once the setup is complete, you can proceed with the subsequent steps to accept your Mercor job offer.
4

Review payout timing and rules

​
About your Stripe Express account

  • Stripe exclusively disburses to bank accounts; debit cards are not supported.
  • Two-factor authentication is mandatory via SMS.
  • Payouts can be monitored directly through your Stripe dashboard.

​
Accept Payments with Wise

Wise is sometimes employed by Mercor for one-time payments, particularly when a comprehensive job offer has not yet been extended.

​
Getting Paid with Wise

Although Stripe is our primary method for processing recurring transactions, Wise is often used for flexible payments.
1

Check your inbox for a Wise email

Once we have dispatched the payment, you will receive an email from Wise.com.
2

Open the link in the email

By clicking the provided link, you will be directed to the registration page. In most cases, please select ‘Personal account’ and create a username and password. Then, click ‘Continue to claim’ to proceed.
3

Set up your verification method

For security purposes, Wise will request that you enable two-factor authentication via SMS or an authentication app.
4

Add your bank account details

Please provide your bank routing number, account number, and name.
5

You're done!

That is all — you are prepared to receive your payout.

​
FAQ

Specific fields marked with • are optional. Should a field be irrelevant to your circumstances, you are permitted to leave it blank.
No. Although Stripe supports USD payouts in select regions, this feature requires both Mercor’s platform account and your connected account to be registered in the same region. Since Mercor’s platform is based in the United States, multi-currency settlement (including USD payouts outside the U.S.) is not currently supported. Payouts can only be processed in your local currency.
No. You’ll need to create and connect a new Stripe Connect account during payment setup in Mercor.
Yes. Please go to your Earnings dashboard, click the Stripe option in the top-right corner, and select Reset Payment Setup.Note: Performing this action will permanently delete your previous Stripe data and transaction history associated with the existing Stripe account. Please do not perform this when you have a payment in transit or a balance on your existing Stripe account. 
You may reset your password on Stripe’s login page. Upon resetting, you will be able to access the Stripe Dashboard as usual.
Mercor cannot modify any details in your Stripe account. Please get in touch with Stripe Support directly to update your email address.
You can modify or update your linked bank account at any time through your Stripe Connect Dashboard.Go to Settings > Payouts and update your external bank account details there.
You can use the “Reset Stripe” option on your Earnings page to delete your connected Stripe account permanently.Note: This action will permanently erase all linked Stripe data and transaction history associated with your Mercor account. _Please do not perform this when you have a payment in transit or a balance on your existing Stripe account.  _
This situation typically occurs when an individual’s personal name is entered as the company name, resulting in a discrepancy. Please contact Stripe Support to clarify the issue; they can conduct a manual review and verify your identity.
Stripe’s public site refers to standalone accounts. Mercor uses Stripe Connect, a version designed for platforms that support more regions. If your country appears in our supported countries list, you can set up your Stripe Connect account directly from your Earnings dashboard.
No. For compliance reasons, we can only send payouts to a bank account in your own name, located in a supported country.We are unable to send payments to accounts belonging to relatives, friends, or companies you do not own.
Holds are placed directly by Stripe and cannot be removed by Mercor.Please log in to your Stripe dashboard, complete all pending actions, and contact Stripe Support if the hold remains. Once Stripe clears your account, payouts will resume automatically.
No. Mercor payouts are processed automatically each week, and we cannot manually hold, delay, or batch them.
No. Mercor can only send Wise payouts via the email address registered with your Mercor account, in your local currency. Wise balances, tags, and cards are not supported for payouts.
Stripe only supports local bank accounts in the same country as your Stripe Express region. For example, a Canadian Stripe account cannot be linked to a U.S. bank account. You must add a bank account located in your Stripe region and supporting the currency of your Stripe region.
Stripe provides a payout trace ID once the payout is marked “Paid.” You can find this in your Stripe dashboard under Payout Details.
Unfortunately, no - once Stripe or Wise processes the payout, the timeline depends entirely on the banks involved.
No. Payouts already initiated will continue to be sent to your old bank account. All future payouts will be made to the new bank account.
Mercor contract rates are in USD. Stripe/Wise will automatically convert your USD earnings into your local currency during payout.
No. These identity verification requirements cannot be bypassed. Stripe requires this information — including SSN for U.S. users — to comply with financial regulations and securely process payouts. Without completing this verification, you won’t be able to proceed with your payout setup.
Stripe determines required banking fields based on the country selected during payout setup, not Mercor. Even if a term like sort code, routing number, or bank code isn’t commonly used in your country, Stripe still requires a local bank identifier for payouts.The field name shown in Stripe may be generic, but it maps to a country-specific banking code (such as a bank code or branch identifier) behind the scenes.What to do: Contact your bank and ask for the exact value Stripe expects. These details are often not visible in online banking apps, so speaking with the bank is usually necessary.
No. Mercor cannot change, bypass, or override Stripe’s banking requirements. Stripe controls:
  • Which banking fields are required
  • How those fields are labeled
  • Whether the bank details are valid
If you’ve confirmed the details with your bank and Stripe still rejects them, the next step is to contact Stripe Support directly from your Stripe dashboard, including the error message and your bank’s confirmation.