Skip to main content
Learn how to set up Stripe or Wise to get paid, filter your earnings by contract or time period,  and understand the status of your payments.

​
FAQ - Frequently Asked Questions

If you want to quickly understand how much money you’re making or what the status of your payout are, go to the earnings dashboard link.
  1. Yes, you can set up Stripe/Wise from the earnings page and from the important tasks on the homepage.
  2. If you don’t have your Stripe/Wise setup you won’t be able to earn money.
To review your performance, go to the Earnings tab to see the interactive earnings view. This shows your earnings by week, month, or year, and by contract and payment type. You can use the filter to select which of your earnings to display. You can also view your past and upcoming payouts in the payments table.
In your Payments table, you’ll see all your past transactions along with their payment dates and statuses. Here’s what each status means:
  • Pending – Your earnings have been confirmed but haven’t been sent yet. Payments move from Pending to Sent based on Mercor’s payout cycle.
  • In Transit – Your payment has been sent and is currently being processed. Funds are moving through Stripe to your local banking network before reaching your bank account.
  • Paid – Your payment was successfully processed by our processing partners.
  • Failed – The payment attempt didn’t go through. Check that your payout details are correct or contact support for help.
Your payout timing depends on a few factors:
  • When you log your hours: Payments are scheduled based on when your hours are submitted for a given week.
  • Processing time: Each payout method (Stripe or Wise) has its own processing timeline.
  • Account setup: Ensure your payment method is correctly set up with our payment processors.
You can also check the status of your payment anytime in your earnings dashboard.
Yes. You can filter by:
  • Contract
  • Time period (weekly, monthly, YTD, custom range)
  • Payment type (Wages, Bonus, Work Trial)
Yes. You can export PDFs of your earnings by clicking on the ‘Download Payment Report’ option. 
By default, only recent payments are shown in the table. Clicking “Show more payments” expands the view to include the past six months of payouts. The Earnings Over Time dashboard provides access to your complete earnings history on Mercor.
This is expected and occurs due to time zone differences, not due to missing hours.• Insightful displays time in your local timezone.• Mercor’s Earnings page converts all logged time into IST (India Standard Time) because pay periods are calculated strictly in IST.Mercor’s IST Pay-Period Window• Start: Saturday at 12:00 AM IST
• End: Friday at 11:59 PM ISTBecause of the timezone conversion, hours that appear under one date in Insightful may shift to another date or even into another pay period when displayed on your Earnings page.Important:Even if the dates differ, your total hours and payout remain accurate.To view your hours precisely as Mercor processes them, switch Insightful to Org Time Zone (IST) in your Insightful settings. If, after viewing Insightful in IST, you still see missing hours, don’t hesitate to contact Support.