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FAQ - Frequently Asked Questions

Mercor employs an AI interviewer to pose role-specific questions, generate a transcript of your responses, and evaluate your performance for the listing. Most interviews require approximately 20 minutes, although some may be shorter or longer. Each unique interview is only necessary to complete once; if another application necessitates the same interview, your existing result will be retained.
From your Mercor dashboard:
  1. Sign in to your Mercor dashboard.
  2. Proceed to the Application tab — the steps may be completed in any sequence.
  3. If the application necessitates an AI interview, please access the application and initiate the interview process from the step list.
  4. The synchronization of completed steps across applications ensures that if you have already completed the interview, it will be reflected as such.
The mock or practice interview feature has been deprecated and is no longer available on the platform. That said, you can still retake your AI interview up to three times if you’d like to strengthen your responses before submitting an application.
• Recommended: Google Chrome (latest version).
• Supported: Microsoft Edge (latest version), Safari.
• Not supported: Firefox, mobile browsers.
You can self‑serve a reset from your dashboard:
  1. Go to your Mercor dashboard → open the Interviews tab
  2. Find the interview you want to retake (status shows Submitted).
  3. Click the ⋯ (three dots) next to the status.
  4. Select Retake interview and follow the prompts.
Candidates are entitled to retake an interview up to three times across all applications related to that particular interview. Should all attempts be exhausted and technical issues occur, applicants may contact support via email to request a one-time retake; however, such requests are not guaranteed approval.Please be advised that applicants must provide a screenshot or screen recording demonstrating the technical issue, along with the name of the interview or listing.
• Ensure a quiet environment and stable internet connection.• Enable and test the camera, microphone, and speaker in the waiting room prior to commencement.• Articulate clearly and succinctly; refrain from prolonged pauses (extended silences may trigger interjection by the AI).
  1. In Google Chrome, select the lock icon 🔒 located in the address bar.
  2. Under Permissions, set the Camera and Microphone settings to “Allow.”
  3. Please refresh the page and attempt again.
• Maintain brevity in responses and refrain from extended silences.• Request the AI to repeat or clarify a question if necessary.• If audio problems persist, exit and retake from your dashboard.
• Reopen the interview tab and attempt again.• If the session has concluded, retake the interview via Interviews → ⋯ → Retake interview.• If you have exhausted your three attempts and the issue was technical, please contact support to request a one-off retake.
  1. Please wait 30–60 seconds. Short delays may occur during the AI’s prompt generation process.
  2. Please refresh the page and rejoin the session.
  3. Use the appropriate browser; Chrome (latest version) is highly recommended.
  4. Please verify your internet connectivity, as unstable Wi-Fi or limited bandwidth may hinder the bot’s response capabilities.
  5. Clear cache and cookies via Chrome: go to Settings, then Privacy & Security, select ‘Clear browsing data,’ and ensure that ‘Cached images and files’ as well as ‘Cookies’ are checked.
  6. Disable VPNs and extensions — Temporarily deactivate VPNs, ad blockers, and privacy extensions, as they may obstruct live AI streaming. Conduct a quick test by opening an Incognito window and attempting again.
    If you are still experiencing issues, please contact support by emailing support@mercor.com. Kindly include your operating system and browser version, the interview name, along with the application, as well as any relevant screenshots or a brief description of the steps you have undertaken.
The Applications section of your dashboard displays each application’s pending steps and indicates whether it is ‘Ready to submit’ or ‘Submitted’. Completed steps are permanent and are carried over to new applications.
We retain your video/audio recordings and an AI-generated transcript of official interviews to evaluate your candidacy and to recommend your profile to potential employers. We do not sell your interview data. Practice interviews are not shared with any companies.
We utilize interviews to evaluate your candidacy and manage our platform. Your interview data will not be employed to train AI models; instead, we procure additional training data separately as required. Data related to your profile and interview may be used for evaluating interviewer performance, troubleshooting, and enhancing the platform. We do not engage in the sale of your data.
Please adhere to the LLM Usage Policy. Conduct grammar and wording checks as necessary, but refrain from utilizing large language models to compose your responses, rate model responses, generate rationales or explanations, or evaluate code.
You may discuss general experiences with Mercor interviews; however, please refrain from sharing specific questions, screenshots, or any confidential information about projects, clients, or internal materials.
• Ensure the interview is marked as Submitted in your Interviews tab, then utilize the ⋯ menu adjacent to it.• Refresh your dashboard and attempt the process again.• If it remains unlisted, please contact support via email, providing the interview name and a brief description.
Submitted applications will automatically display your most recent resume (PDF Format), interview, and form. However, it is not possible to manually modify a submitted application. To ensure that hiring teams review your latest documents, please update them before clicking ‘Submit’ on new applications.
Email support@mercor.com with your OS and browser, interview name, and application, your expected outcome versus what actually happened (include screenshots), and whether you’ve already tried a reset from the Interviews tab to help speed up troubleshooting.
Our AI interview is the standard and only method for screening candidates.
It ensures consistent, fair, and scalable evaluations across all applicants.At this stage, interviews cannot be conducted via chat, call, or any other medium.

Prepare for AI Interview

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Apply for a Job

A comprehensive guide to identifying roles, managing the application procedure, and submitting your initial application on Mercor.

AI & Data Usage

The manner in which we store and utilize your profile and interview data.