FAQ - Frequently Asked Questions
1) What is a Mercor AI interview?
1) What is a Mercor AI interview?
Mercor employs an AI interviewer to pose role-specific questions, generate a transcript of your responses, and evaluate your performance for the listing. Most interviews require approximately 20 minutes, although some may be shorter or longer. Each unique interview is only necessary to complete once; if another application necessitates the same interview, your existing result will be retained.
2) How do I start my official AI interview?
2) How do I start my official AI interview?
From your Mercor dashboard:
- Sign in to your Mercor dashboard.
- Proceed to the Application tab — the steps may be completed in any sequence.
- If the application necessitates an AI interview, please access the application and initiate the interview process from the step list.
- The synchronization of completed steps across applications ensures that if you have already completed the interview, it will be reflected as such.
3) Can I practice before my official interview?
3) Can I practice before my official interview?
Yes. Practice interviews are confidential, unlimited in number, and not disclosed to employers. We provide over 100 complimentary practice interviews spanning more than 15 domains.
4) What browsers are supported?
4) What browsers are supported?
• Recommended: Google Chrome (latest version).
• Supported: Microsoft Edge (latest version), Safari.
• Not supported: Firefox, mobile browsers.
• Supported: Microsoft Edge (latest version), Safari.
• Not supported: Firefox, mobile browsers.
5) How do I retake (reset) an interview?
5) How do I retake (reset) an interview?
You can self‑serve a reset from your dashboard:
- Go to your Mercor dashboard → open the Interviews tab
- Find the interview you want to retake (status shows Submitted).
- Click the ⋯ (three dots) next to the status.
- Select Retake interview and follow the prompts.
6) How many retakes do I get?
6) How many retakes do I get?
Candidates are entitled to retake an interview up to three times across all applications related to that particular interview. Should all attempts be exhausted and technical issues occur, applicants may contact support via email to request a one-time retake; however, such requests are not guaranteed approval.Please be advised that applicants must provide a screenshot or screen recording demonstrating the technical issue, along with the name of the interview or listing.
7) What equipment and environment do I need?
7) What equipment and environment do I need?
• Ensure a quiet environment and stable internet connection.• Enable and test the camera, microphone, and speaker in the waiting room prior to commencement.• Articulate clearly and succinctly; refrain from prolonged pauses (extended silences may trigger interjection by the AI).
8) How do I enable Microphone and camera access
8) How do I enable Microphone and camera access
- In Google Chrome, select the lock icon 🔒 located in the address bar.
- Under Permissions, set the Camera and Microphone settings to “Allow.”
- Please refresh the page and attempt again.
9) The AI is talking over me or not hearing me. What should I do?
9) The AI is talking over me or not hearing me. What should I do?
• Maintain brevity in responses and refrain from extended silences.• Request the AI to repeat or clarify a question if necessary.• If audio problems persist, exit and retake from your dashboard.
10) I lost connection / my tab froze. How do I recover?
10) I lost connection / my tab froze. How do I recover?
• Reopen the interview tab and attempt again.• If the session has concluded, retake the interview via Interviews → ⋯ → Retake interview.• If you have exhausted your three attempts and the issue was technical, please contact support to request a one-off retake.
11) The AI bot is not responding, what should I do?
11) The AI bot is not responding, what should I do?
- Please wait 30–60 seconds. Short delays may occur during the AI’s prompt generation process.
- Please refresh the page and rejoin the session.
- Use the appropriate browser; Chrome (latest version) is highly recommended.
- Please verify your internet connectivity, as unstable Wi-Fi or limited bandwidth may hinder the bot’s response capabilities.
- Clear cache and cookies via Chrome: go to Settings, then Privacy & Security, select ‘Clear browsing data,’ and ensure that ‘Cached images and files’ as well as ‘Cookies’ are checked.
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Disable VPNs and extensions — Temporarily deactivate VPNs, ad blockers, and privacy extensions, as they may obstruct live AI streaming. Conduct a quick test by opening an Incognito window and attempting again.
If you are still experiencing issues, please contact support by emailing support@mercor.com. Kindly include your operating system and browser version, the interview name along with the application, as well as any relevant screenshots or a brief description of the steps you have undertaken.
12) Where can I see my interview and application status?
12) Where can I see my interview and application status?
The Applications section of your dashboard displays each application’s pending steps and indicates whether it is ‘Ready to submit’ or ‘Submitted’. Completed steps are permanent and are carried over to new applications.
13) Who can view my interview? Are practice interviews shared with companies?
13) Who can view my interview? Are practice interviews shared with companies?
14) Do you use my interview to train AI models?
14) Do you use my interview to train AI models?
We utilize interviews to evaluate your candidacy and manage our platform. Your interview data will not be employed to train AI models; instead, we procure additional training data separately as required. Data related to your profile and interview may be used for evaluating interviewer performance, troubleshooting, and enhancing the platform. We do not engage in the sale of your data.
15) Can I use ChatGPT or other AI tools during my interview?
15) Can I use ChatGPT or other AI tools during my interview?
Please adhere to the LLM Usage Policy. Conduct grammar and wording checks as necessary, but refrain from utilizing large language models to compose your responses, rate model responses, generate rationales or explanations, or evaluate code.
16) Can I share interview questions or screenshots online?
16) Can I share interview questions or screenshots online?
17) I’m deaf/hard‑of‑hearing. Do you support non‑verbal interviews?
17) I’m deaf/hard‑of‑hearing. Do you support non‑verbal interviews?
Yes. During the interview launch, select “I’m having issues” and then choose “Accommodation” to request support. For eligible non-verbal roles, we will provide a written assessment form and a brief identity verification video check (visual only). Built-in captioning is scheduled; until such features are available, this procedure serves as our provisional approach.
18) I don’t see the “Retake interview” option. Why?
18) I don’t see the “Retake interview” option. Why?
• Ensure the interview is marked as Submitted in your Interviews tab, then utilize the ⋯ menu adjacent to it.• Refresh your dashboard and attempt the process again.• If it remains unlisted, please contact support via email, providing the interview name and a brief description.
19) Can I edit or update materials after submitting an application?
19) Can I edit or update materials after submitting an application?
Submitted applications will automatically display your most recent resume (PDF Format), interview, and form. However, it is not possible to manually modify a submitted application. To ensure that hiring teams review your latest documents, please update them before clicking ‘Submit’ on new applications.
20) I still need help. How do I reach support?
20) I still need help. How do I reach support?
Email talktoahuman@mercor.com with your OS and browser, interview name and application, your expected outcome versus what actually happened (include screenshots), and whether you’ve already tried a reset from the Interviews tab to help speed up troubleshooting.