When accepting a job offer, the first step is to set up how you will get paid. Stripe will ask you for your bank account information and some additional information to confirm your identity.

Step 1: As part of accepting your job offer, click on the Setup Payments box.

Step 2: Complete Stripe’s set up, carefully following Stripe’s guidelines. Stripe has documented it’s platform if helpful.

Step 3: Move on to the next steps in accepting your offer.

Step 4: Review relevant pay policies and Stripe details

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About your Stripe Express account

  • Stripe can only be used to transfer payouts to bank accounts. Debit cards are not supported.
  • Stripe will require either SMS or the Google Authenticator app for Two Factor Authorization.
  • Stripe allows you to track payments directly in its dashboard

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Frequently Asked Questions

I am an individual, and the sign-up form asks me to fill in details of my business. What should I put in there?

Note that some of the fields in the form (marked with •) are optional. If you believe they do not apply to you, leave them blank.

Can I get paid in USD if I’m in a different country?

Stripe supports payouts in USD in a limited number of countries and regions, including the European Union, United Kingdom, Norway, Switzerland, Liechtenstein, Singapore, Hong Kong, and Australia. To enable this, follow Stripe’s Guidance to add an external account.

Other countries are not supported at this time.

I already have a Stripe account. Can I use it to receive payouts from Mercor?

Yes! To sign into your existing Stripe account, during the Stripe account creation process, if you are not redirected to the login screen, click Sign-in in the upper-right corner of the sign-up form.

Can I reset which Stripe account Mercor is using?

Yes, on the Mercor job offer page, you can click on Setup Payments again and it will let you reset your Stripe connection.

I want to log into Stripe Dashboard, but I do not know my password. How can I reset it?

You can reset your password with Stripe on this page. Once you reset your password, you will be able to manage your account in the Stripe Dashboard.

How can I update the email address associated with my Stripe account?

Mercor cannot modify the details of your Stripe account. To change your email address, contact Stripe Support.

How can I change the bank account used for my payouts?

You can always change those details by logging into Stripe Dashboard.

How do I delete the bank information I gave you when accepting my offer from Mercor?

All such deletion requests are initiated and completed directly with Stripe.

Stripe is asking me to verify my identity, but the verification fails each time I upload the scans. What should I do?

When signing up to Stripe, you might have entered your company name as your individual name. This leads to a mismatch in automatic verification.

Contact Stripe to let them know about this issue and they should be able to resolve it manually.