Stripe is the main method Mercor uses to process payments for ongoing work. Follow the steps below to connect your account.
Getting Started
1
Click 'Setup Payments' when accepting your offer
As part of your process for accepting offers, please click on the ‘Setup Payments’ option.
2
Complete the Stripe setup flow
Please ensure that you adhere meticulously to Stripe’s guidelines to complete your setup successfully. For further detailed information, Stripe offers additional documentation accessible here: support.stripe.com/express
3
Return to your offer steps
Once the setup is complete, you can proceed with the subsequent steps to accept your Mercor job offer.
4
Review payout timing and rules
- Stripe enforces a compulsory seven-day holding period on your initial payment. Mercor cannot alter this.
- Review Mercor’s payout policies, including the timing of payouts.
- Comprehend Stripe’s payout schedule: Refer to Stripe’s official documentation regarding the timing and logistics of payouts.
About your Stripe Express account
- Stripe exclusively disburses to bank accounts; debit cards are not supported.
- Two-factor authentication is mandatory via SMS.
- Payouts can be tracked directly through your Stripe dashboard.
FAQ
I’m an individual, and the form asks for business details. What do I enter?
I’m an individual, and the form asks for business details. What do I enter?
Certain fields marked with • are optional. Should a field be irrelevant to your circumstances, you are permitted to leave it blank.
Can I get paid in USD if I’m in another country?
Can I get paid in USD if I’m in another country?
Stripe facilitates USD payouts in designated regions such as the European Union, the United Kingdom, Norway, Switzerland, Liechtenstein, Singapore, Hong Kong, and Australia. To activate this service, please adhere to Stripe’s instructions on adding external accounts. Regrettably, this feature is not available in other countries.
I already have a Stripe account. Can I use it with Mercor?
I already have a Stripe account. Can I use it with Mercor?
No. You’ll need to create and connect a new Stripe Connect account through the payment setup on Mercor.
Can I reset the Stripe account linked to Mercor?
Can I reset the Stripe account linked to Mercor?
Yes. Please click “Setup Payments” again on your Mercor offer page to disconnect and reset the connection.Note: Performing this action will permanently delete your previous Stripe data and transaction history associated with the existing Stripe account.
I want to log into Stripe but don’t know my password.
I want to log into Stripe but don’t know my password.
You may reset your password on Stripe’s login page. Upon resetting, you will be able to access the Stripe Dashboard as usual.
How can I change the email address on my Stripe account?
How can I change the email address on my Stripe account?
Mercor is unable to modify any details on your Stripe account. Please contact Stripe Support directly to update your email address.
How can I change my bank account for payouts?
How can I change my bank account for payouts?
You can modify or update your linked bank account at any time through your Stripe Connect Dashboard.Go to Settings > Payouts and update your external bank account details there.
How do I delete the bank info I gave when accepting my offer?
How do I delete the bank info I gave when accepting my offer?
You can use the “Reset Stripe” option on your Earnings page to delete your connected Stripe account permanently.Note: This action will permanently erase all linked Stripe data and transaction history associated with your Mercor account.
Stripe is asking for ID verification, but it keeps failing. What do I do?
Stripe is asking for ID verification, but it keeps failing. What do I do?
This situation typically occurs when an individual’s personal name is entered as the company name, resulting in a discrepancy. Please contact Stripe Support and clarify the issue; they are capable of conducting a manual review and verifying your identity.