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Overview

Mercor provides contractor emails to facilitate secure access to project-related resources. These email addresses are specifically designated for accessing tools, documents, and communications mandated by your project manager. Your contractor email follows the format: [username]@c-mercor.com
Your contractor email is distinct from your personal Mercor account email. Please utilize this email solely for project-related activities as instructed by your project lead.

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How to Find Your Contractor Email

Follow these steps to locate your c-Mercor email address:
  1. Log in to the Mercor work platform
  2. Click on your Profile
  3. Go to the Account tab
  4. Under “Mercor Email”, you’ll see your assigned contractor email address
    • Example: abc123@c-mercor.com
This email is automatically created once you accept the offer. You’ll use it to access project-specific tools such as Slack, Notion, and other resources.

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How to Reset Your Password

If you need to reset your contractor email password:
  1. Stay on the same Account tab
  2. Click “Reset Password”
  3. You’ll receive an email at your personal Mercor account email with the subject line:
    “Set Up Your Mercor Contractor Account”
  4. Open that email — it contains both:
    • Your c-Mercor email address
    • A one-time password (OTP)
  5. Go to gmail.com
    • Paste the c-Mercor email and use the one-time password to log in
  6. You’ll then be prompted to set a new password
    • After this step, your inbox will be fully active and ready for use
Password resets must be completed through the Mercor work platform. Attempting to reset directly via Google will not work.

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Video Tutorial

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Troubleshooting

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Common Issues and Solutions

IssueSolution
Can’t find your Mercor emailGo to Profile → Account tab → Mercor Email
Didn’t receive the reset emailCheck spam/junk folder and wait 15 minutes before retrying
One-time password expired or invalidRequest a new reset from the Account tab
Still unable to log inRetry after 15 minutes, or contact support (see below)

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FAQs

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How do I change my personal email address in the Mercor platform?

  1. Log in to the Mercor work platform
  2. Select Settings from the left-hand navigation
  3. Under Account Settings, update your email address
  4. Follow the confirmation prompts sent to your new email

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Still Need Help?

If you’re unable to resolve the issue after following all steps:
  • Confirm the issue with your project point of contact
  • Try the troubleshooting steps again
  • If you still need help, reach out to support@mercor.com
Keep your contractor email credentials secure and use this email exclusively for Mercor project work.