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This feature is presently limited to a select number of projects and is still in the process of deployment.If you have not received an official communication regarding this transition, please continue using your existing contractor email (@c-mercor.com) or the access method specified by your project.Additionally, not all projects require the use of any Mercor email account.
Mercor is introducing a new Okta-managed email system for experts: @mercor.expert.
This page explains what it is, how it works, and what to do if your project requires it.

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What Is the Mercor Expert Email?

The Mercor Expert Email (@mercor.expert) represents a newly established Google Workspace account designated for experts working on specific projects. It is utilized to securely access:
  • Google Docs, Sheets, and Drive;
  • Facilitate project-related internal communications;
  • Access tools that necessitate identity verification.
This system is intended to gradually supersede the legacy @c-mercor.com email address.

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What Is Changing and What Is Remaining Unchanged

What’s New

• New anonymized @mercor.expert email
• Access managed through Okta
• Secure Google Workspace access

What’s Not Changing

• You still log into Okta with your personal email
• Not all projects require email access
• Insightful, Feather, and other tools are unaffected

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Your New Email Address

Your new email will not include your actual name. Instead, it is an anonymized, randomly generated address composed of scientific or nature-related terminology, for instance: [email protected]
This is anticipated and deliberate.
The anonymized format safeguards your identity while maintaining consistent access across various tools.
You may verify that this email address is yours by:
  • Reviewing your Slack profile
  • Accessing the Google Workspace application in Okta

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How to Access Your Mercor Expert Email

1

1. Sign in to Okta

Please visit https://c-mercor.okta.com and log in using your personal email address, which should be the same as the one utilized on work.mercor.com.
2

2. Open Google Workspace

Upon logging in, select the Google Workspace icon to access Gmail, Drive, Docs, and Calendar.
3

3. Verify if prompted

If requested to verify an unfamiliar email address, please accept it — this pertains to your new @mercor.expert account.
You never log in directly using the @mercor.expert email.
Okta always authenticates you via your personal email.

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What You Should Do (If Your Project Uses This)

Access Your New Account

Confirm you can open Google Workspace through Okta.

Move Personal Materials Only

Transfer drafts, notes, or personal files you created — not project-provided materials.

Create New Work Here

Create new Mercor-related documents directly in your @mercor.expert Google Drive.

Keep Old Access Temporarily

Legacy access persists throughout the transition period.
Please refrain from downloading or copying project materials provided by Mercor.
These will be redistributed to your new account automatically if necessary.

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Transition & Deprecation

  • Access via @c-mercor.com will be deprecated after a transition period.
  • A clear sunset date will be announced at least one week in advance.
  • Once deprecated, old access methods will be disabled.

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Frequently Asked Questions

No, this requirement is presently applicable solely to specific projects. If your project does not necessitate it, please proceed with your current access method.
All @mercor.expert email addresses are anonymized to ensure privacy and security. The displayed name does not correspond to your actual identity.
Email addresses are generated by the system and cannot be customized.
Not at this time. Mercor Expert emails are currently restricted to send to and from @mercor.com addresses.
Slack profiles are already linked automatically. Insightful, Feather, or any other tool are unaffected and will continue to use existing identifiers.
Yes — if your project necessitates it. Kindly proceed to generate new Mercor-related materials within this workspace henceforth.
Only talents who have received explicit instructions should commence utilizing the @mercor.expert email. If you have not been notified, please continue using your current setup.
Not yet. This feature is being implemented gradually. If your project has not issued guidance, please await official instructions prior to transitioning.
Yes — if your project has not transitioned to @mercor.expert, please continue using your contractor email. You will receive prior notification before access is deprecated.
It is necessary to transfer any personal drafts, notes, or self-created materials to your @mercor.expert account. Please refrain from transferring client-provided materials, as these will be redistributed by Mercor if deemed necessary.
Yes. If you have utilized Chrome with your previous @c-mercor.com account, it is advisable to consider exporting and importing bookmarks or establishing a new profile under your @mercor.expert email for the purpose of maintaining organized work.
Once the sunset date is announced, access to previous emails, including those associated with @c-mercor.com, will be revoked. Kindly ensure that you complete your transition prior to this date to prevent loss of important files or access.
As long as you maintain at least one active contract with Mercor, your expert email account will continue to be operational.

Okta Access

Learn how Okta manages your access to Mercor tools.

Using Contractor Email

Legacy email access and its phased-out status.

Getting Started

Understand which tools your project requires.