If you wish to retake your AI interview, please reset it directly from your Mercor dashboard—there is no need to contact support.
Steps to Retake Your Interview
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1. Go to your dashboard
Please log in to your Mercor account at work.mercor.com/home.
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2. Open the Interviews tab
Please click on the ‘Interviews’ tab located in the left-hand menu, positioned below ‘Résumé’ and above ‘Payments’. You may also access the platform directly at work.mercor.com/interviews.
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3. Find your submitted interview
Identify the interview you wish to retake. Its status will be displayed as “Submitted” on the right.
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4. Click the three dots
Adjacent to the status, click on the ⋯ icon to access additional options.
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5. Select "Retake Interview"
Please select ‘Retake Interview’ from the dropdown menu. You will then be able to restart and complete the interview once again.
That concludes the preparations; you are now fully prepared to reattempt your interview. 🎯