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Insightful is the official time-tracking tool required for Mercor projects. It ensures accurate logging and transparent verification.

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Getting started

1

Install

Download and install the Insightful desktop app. Instructions are sent during onboarding.
2

Log time

Start and stop the timer as you work. Keep it running during project tasks and webinars.
3

Verification

Insightful may take periodic screenshots (a few per hour) to confirm you are working.

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Best practices

Do

• Start the timer when you begin project work• Work in focused blocks and stop the timer when you pause• Review your daily log to catch mistakes early

Don’t

• Don’t leave the timer running while idle or doing unrelated tasks• Don’t try to add time manually (not allowed)• Don’t share screenshots with sensitive client data externally

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FAQ

To verify that the recorded time aligns with the project work, screenshots serve as protective measures for both yourself and our clients.
Mercor mandates the utilization of the Insightful (formerly Workpuls) desktop application:
  • Initiate the timer at the commencement of work activities.
  • Pause or stop the timer during breaks or upon completion of daily tasks.
  • Guarantee comprehensive tracking of all work-related activities, including meetings and webinars.
Manual time entries or adjustments are generally discouraged.
Manual time entries or adjustments are generally discouraged. If you neglect to record your time, please contact support@mercor.com promptly; each case is reviewed individually, and adjustments are not assured and necessitate supporting documentation. 
If you neglect to initiate the timer or suspect an error in tracking, we are available to review your request manually on a one-time basis:
  • Please contact support@mercor.com at your earliest convenience.
  • Each case is evaluated individually; however, adjustments are not assured and necessitate a supporting context.
To prevent discrepancies, it is recommended to log time in real-time using the Insightful application.

Using Insightful

Guide to install, log time, and troubleshoot.
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