How To
Requesting Accommodations for Deaf or Hard-of-Hearing Talent
How to access support for non-verbal interviews and alternative assessments
At Mercor, we are committed to supporting applicants with disabilities, including those who are deaf or hard-of-hearing. If you need an alternative way to complete your interview, we’ve created a temporary process while improvements to our interview interface are underway.
This short video check confirms your identity. You’ll receive a private link via email after your accommodation request. 2. Fill Out the Written Assessment
We will send you a form to complete your assessment. You’ll answer the interview questions in writing, instead of speaking live. 3. Start Each Application Formally
Even if you’re completing a written form, you must begin the application on work.mercor.com so our system recognizes your interest.
How to Request an Accommodation
When starting your interview, you’ll see an option labeled “I’m having issues”. This opens a menu where you can select “Accommodation” and indicate that you have a disability.What Happens Next
If you request an accommodation:- Our support team will contact you to understand your needs.
- If your application is for a non-verbal position, we’ll provide a written assessment form.
- You will also be asked to complete a short identity verification interview, which is just a visual check (you won’t need to speak).
📝 Application Steps (Non-Verbal Path)
1. Complete the Identity Verification InterviewThis short video check confirms your identity. You’ll receive a private link via email after your accommodation request. 2. Fill Out the Written Assessment
We will send you a form to complete your assessment. You’ll answer the interview questions in writing, instead of speaking live. 3. Start Each Application Formally
Even if you’re completing a written form, you must begin the application on work.mercor.com so our system recognizes your interest.
Example Listings That May Be Eligible
- [Creative Writing Analyst - If available]
- [Education Administrators - If available]
- [Writers and Tutors - If available]
Final Notes
- Please do not use AI tools or external help when completing the form. All responses must be your own.
- Once you’ve completed both steps, we’ll flag your submission to our project teams for review.
- This is a temporary process. In the future, our platform will include built-in captioning and visual input tools to streamline this experience.