This hub provides an overview of the policies regarding time tracking, weekly pay periods, payouts, limits, and dispute resolution. Please initiate a discussion below to access the complete details.
Key topics
Pay Period
When the weekly cycle starts and ends, with clear IST and Pacific references.
Payouts & Money
When amounts lock, processing windows on Wednesdays, and expected arrival times.
Using Insightful
Install the desktop app, track correctly, and understand verification.
Hour Limits
Weekly caps, how shared limits work, and how to request approval.
All Work is Paid
What qualifies as paid time and the narrow exceptions.
Removal & Disputes
When hours may be removed, evidence reviewed, and how disputes are decided.
Stripe
Set up and receive ongoing payouts with Stripe.
Wise
Using Wise in countries where Stripe isn’t supported or for one‑offs.
FAQ
Pay Period
When does the weekly pay period start and end?
When does the weekly pay period start and end?
Saturday at 12:00 AM IST through Friday at 11:59 PM IST. All tracked and approved hours within this window are considered for the following week’s payout.
Which timezone is used for cutoffs?
Which timezone is used for cutoffs?
India Standard Time (IST). Hours logged after the IST cutoff are added to the upcoming week’s payout cycle.
Why aren’t my late‑Thursday hours included?
Why aren’t my late‑Thursday hours included?
If it was already Friday in India when you logged them, those hours fall into the next period.
Payouts & Money
When are payouts processed and when do funds usually arrive?
When are payouts processed and when do funds usually arrive?
Payouts for the previous week are generally processed by the end of Wednesday (PST). The majority of experts receive the funds on Thursday; however, timing may differ slightly depending on the provider or banking institution.
How will I receive my payment?
How will I receive my payment?
Mercor predominantly utilizes Stripe as its primary payment processor. In cases where Stripe is unavailable in your region (for example, Brazil, Kosovo, or the United Arab Emirates) or for specific one-off transactions, Wise may be employed as an alternative.
My Stripe dashboard shows “Paid”, but the money isn’t in my bank yet.
My Stripe dashboard shows “Paid”, but the money isn’t in my bank yet.
- Once a payout is marked as ‘Paid’ in your Stripe dashboard, the funds are dispatched to your bank. For the majority of users, this process typically requires between 3 and 7 business days.
- Regarding your initial payout, Stripe enforces a mandatory holding period of 7 days. Should this duration be exceeded, please contact your bank, referencing the payout details provided by Stripe.
Is there a delay on my first payment?
Is there a delay on my first payment?
Yes. Stripe enforces a 7‑day holding period on your initial payout. Subsequently, payments typically adhere to a weekly schedule.
Using Insightful (time tracking)
Why are screenshots taken?
Why are screenshots taken?
To verify that the recorded time aligns with the project work, screenshots serve as protective measures for both you and our clients.
How should I track my work hours?
How should I track my work hours?
Mercor mandates the utilization of the Insightful (formerly Workpuls) desktop application:
- Initiate the timer at the commencement of work activities.
- Pause or stop the timer during breaks or upon completion of daily tasks.
- Guarantee comprehensive tracking of all work-related activities, including meetings and webinars.
Can I add or adjust time manually?
Can I add or adjust time manually?
Manual time entries or adjustments are generally discouraged. If you neglect to record your time, please contact support@mercor.com promptly; each case is reviewed individually, and adjustments are not assured and necessitate supporting documentation.
What if I forget to track my time or log it incorrectly?
What if I forget to track my time or log it incorrectly?
If you neglect to initiate the timer or suspect an error in tracking, we are available to review your request manually on a one-time basis:
- Please contact support@mercor.com at your earliest convenience.
- Each case is evaluated individually; however, adjustments are not assured and necessitate a supporting context.
Payment methods & providers
Does Mercor support PayPal, Payoneer, or crypto payouts?
Does Mercor support PayPal, Payoneer, or crypto payouts?
Currently, Mercor supports Stripe Connect (the default option in most supported countries) and Wise for regions where Stripe is not available or for manual exceptions.
Check our Supported Countries List to confirm.
Check our Supported Countries List to confirm.
Can I switch from Stripe to Wise?
Can I switch from Stripe to Wise?
Stripe serves as the default payout method in supported countries, while Wise is used exclusively for regions where Stripe is unavailable (e.g., Brazil, Kosovo, UAE).
Stripe — common questions
How do I change my payout bank or details?
How do I change my payout bank or details?
Please update your banking information directly within your Stripe dashboard. It is important to note that your payout account must be located in the same country or region selected during the initial setup of your Stripe account.
What happens if my bank rejects the payment?
What happens if my bank rejects the payment?
If your bank rejects a Stripe transfer, it may take between 8 and 12 business days for the transaction to be marked as “Failed.” Once marked as failed, the payout will be automatically retried using your updated details — no further action is required to reprocess the transfer.
Can I split payments across multiple bank accounts?
Can I split payments across multiple bank accounts?
No. Each Stripe profile is limited to supporting only one active payout account at any given time. You have the ability to modify the account via your Stripe dashboard; subsequent payouts will be directed to the new account.
Can Mercor issue same‑day payments? What about Instant Payouts?
Can Mercor issue same‑day payments? What about Instant Payouts?
Standard payouts are processed on a weekly basis. If eligible, you may utilize Stripe Instant Payouts, subject to applicable fees.To verify eligibility:
- Log in to your Mercor account.
- Navigate to Profile.
- Determine whether Instant Payout is offered.
- If available, follow the on-screen prompts to activate the service.
I selected the wrong country during Stripe setup — how do I fix it?
I selected the wrong country during Stripe setup — how do I fix it?
Reset your Stripe configuration:
- Navigate to your Offer Dashboard.
- Select Setup Payment and then click on Reset Stripe.
- Choose the appropriate country or region.
- Complete the onboarding process once more.