Time Tracking & Pay Policies
Overview of how Mercor tracks hours, when payouts happen, and all related policies.
This hub provides an overview of the policies regarding time tracking, weekly pay periods, payouts, limits, and dispute resolution. Please initiate a discussion below to access the complete details.
Key topics
Pay Period
When the weekly cycle starts and ends, with clear IST and Pacific references.
Payouts & Money
When amounts lock, processing windows on Wednesdays, and expected arrival times.
Using Insightful
Install the desktop app, track correctly, and understand verification.
Hour Limits
Weekly caps, how shared limits work, and how to request approval.
All Work is Paid
What qualifies as paid time and the narrow exceptions.
Removal & Disputes
When hours may be removed, evidence reviewed, and how disputes are decided.
Stripe
Set up and receive ongoing payouts with Stripe.
Wise
Using Wise in countries where Stripe isn’t supported or for one‑offs.
FAQ
When does the weekly pay period start and end?
When does the weekly pay period start and end?
The period from Saturday at 12:00 AM IST to Friday at 11:59 PM IST is established as the relevant timeframe. All hours tracked and approved within this interval will be taken into account for the subsequent week’s payout.
When are payouts processed?
When are payouts processed?
Funds are typically received by most individuals by Thursday, following the conclusion of Wednesday (PST) for the preceding week. The timing of this process may vary depending on the provider or bank.
Which timezone is used for cutoffs?
Which timezone is used for cutoffs?
All cutoff times are established in IST. Hours recorded subsequent to the cutoff are incorporated into the following week’s payout cycle.
Do I get paid for low‑quality tasks?
Do I get paid for low‑quality tasks?
Yes. Low‑quality work still gets paid, but it might impact future opportunities and ongoing project compatibility.