All Work is Paid
Which tasks count as paid work and the narrow exceptions.
By default, legitimate time recorded in Insightful is compensated. The exceptions enumerated below are limited in scope and are consistently subject to review by a human reviewer.
What counts as paid
- Project tasks within the agreed scope
- Webinars hosted by Mercor that are part of your engagement
- Approved meetings or coordination are needed to deliver your work
What does not qualify (exceptions)
Hours may be withheld only in cases of:- Fraudulent activity or policy violations (e.g., violating the LLM Usage Policy)
- Spam or bad‑faith activity (e.g., submitting garbage data with no effort)
- Logging time while not actively working on project tasks
Decisions regarding the withholding of compensation are never determined automatically. A human reviewer evaluates screenshots, activity logs, and contextual information prior to making a final decision.
Professional standards and conduct
The hours recorded in Insightful represent the hours for which payment is due. By accepting an offer from Mercor, you agree to refrain from any fraudulent conduct towards Mercor or its clients. In the event of suspected fraud, we reserve the right to withhold the pertinent payment and to take any actions permissible under your agreement and applicable law.Low‑quality work
Low‑quality output does not invalidate legitimate time already logged in Insightful. Those hours remain payable. However, quality affects your future-fit on the platform and project continuity.
What we expect
Clear, scoped deliverables; adherence to requirements; responsive collaboration; and timely iterations based on feedback.
Common quality issues
Deliverables that are off‑scope or incomplete; neglecting acceptance criteria; recurrent rework resulting from overlooked instructions; broken links or assets that are non‑runnable.
How quality concerns are handled
1
Feedback
The project lead or reviewer shares concrete, actionable feedback tied to the requirements.
2
Correction
You address the feedback and resubmit the work. Ask clarifying questions early to avoid rework.
3
Re‑evaluation
The updated deliverable is reviewed. If quality remains below expectations, we may end your assignment on the project and reassess future opportunities.
Will low‑quality work be unpaid?
Will low‑quality work be unpaid?
No. As long as the time was legitimately spent on project work, it remains payable. Payment is withheld only for fraud, spam, or time logged while not doing project tasks (see exceptions above).
What should I do if I disagree with a quality assessment?
What should I do if I disagree with a quality assessment?
Consult directly with your project lead, utilizing the requirements and feedback as references. Maintain communication that is concise, professional, and outcome-oriented.