How To
Use Contractor Email
Learn how to access and manage your Mercor contractor email for project resources
Overview
Contractor emails are provided by Mercor to give you secure access to project-related resources. These emails are specifically created for accessing tools, documents, and communications required by your project manager. Your contractor email follows the format:[username]@c-mercor.com
Your contractor email is separate from your personal Mercor account email. Use this email exclusively for project-related activities as directed by your project lead.
How to Login
Follow these steps to access your contractor email:-
Navigate to Gmail
- Open your web browser and go to gmail.com
-
Enter Your Contractor Email
- Use your full contractor email address (e.g.,
abc123@c-mercor.com) - Click “Next”
- Use your full contractor email address (e.g.,
-
Enter Your Password
- Input One time password that was sent to you over email
- Click “Sign in”
If this is your first time logging in, you may be prompted to setup a new password
How to Reset Your Password
If you need to reset your contractor email password, follow these steps:Method 1: Through the Work Platform
-
Access the Work Platform
- Log into your Mercor work platform account
-
Navigate to Settings
- Look for the contractor email section
-
Click “Reset Password”
- You’ll see a “Reset password” button next to your contractor email
- Click it to initiate the password reset process
-
Follow the Instructions
- Check your primary Mercor account email for reset instructions
- Complete the password reset within 24 hours
You are unable to reset your password via Google and it must be done via the platform. If you encounter any issues, contact us via support@mercor.com
Video Tutorial
Watch this comprehensive video tutorial to see how to access and manage your contractor email through the work platform:Troubleshooting
Common Issues and Solutions
| Issue | Solution |
|---|---|
| Can’t remember username | Check the work platform settings or contact your project manager |
| Password reset email not received | Check spam folder; wait 15 minutes; try alternative reset method |
| Account locked | Contact support@mercor.com |
Need Help?
If you encounter any issues with your contractor email:- First, try the troubleshooting steps above
- Check the work platform for any system notifications
- Contact your project manager for project-specific access issues
- Reach out to Mercor support for technical assistance
Keep your contractor email credentials secure and separate from your personal accounts. This email should only be used for Mercor project work as directed by your project manager.