> ## Documentation Index
> Fetch the complete documentation index at: https://talent.docs.mercor.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Mercor Communications

> How to control when and how Mercor contacts you through email, SMS, and WhatsApp.

<Note>
  This page explains how to manage all communications from Mercor, including unsubscribing, pausing outreach, and customizing preferences. All options are found under **Settings → Preferences** after signing in.
</Note>

## Where to Find It

<Steps>
  <Step title="Sign in to your account">
    Go to [work.mercor.com](http://work.mercor.com) and log in.
  </Step>

  <Step title="Open Preferences">
    Navigate to Settings → Preferences.
  </Step>

  <Step title="Go to the Communications tab">
    You'll find all outreach-related options in this section.
  </Step>
</Steps>

<img src="https://mintcdn.com/mercor-external/bk6wJxoqiQJ2YKKk/images/commscenter.png?fit=max&auto=format&n=bk6wJxoqiQJ2YKKk&q=85&s=e9c8cc420e5f02a8e93c9af057a4c811" alt="commscenter.png" title="commscenter.png" width="3428" height="1766" data-path="images/commscenter.png" />

## Quick Actions

<Columns cols={2}>
  <Card icon="bell-slash" title="Unsubscribe from All">
    Cease all outreach communications immediately.
  </Card>

  <Card icon="pause" title="Pause/Resume Outreach">
    Temporarily pause communication if you're not looking for roles.
  </Card>

  <Card icon="toggle-on" title="Choose Channels">
    Select preferred communication methods: Email, SMS, WhatsApp.
  </Card>

  <Card icon="sliders" title="Opportunity Preferences">
    Filter outreach by salary, role type, and other job expectations.
  </Card>
</Columns>

***

## Detailed Options

### 1. Unsubscribe from All

This option deactivates all outreach activities across all channels. Use it if you are not presently seeking new opportunities.

* How to use: Toggle Unsubscribe from all → Confirm.

  <Note>
    You may re-enable it at any time. Disabling all communication could also prevent you from receiving application or contract updates.
  </Note>

<img src="https://mintcdn.com/mercor-external/SXV7hfgjqUX_h6Rz/images/unsubscibrefromall.png?fit=max&auto=format&n=SXV7hfgjqUX_h6Rz&q=85&s=332a230b18bb920e3df67306203be782" alt="unsubscibrefromall.png" width="1604" height="382" data-path="images/unsubscibrefromall.png" />

<Warning>
  Transactional messages, including received offers, login magic links, financial transactions on the platform, and other pertinent communications, will continue to be sent even if you have unsubscribed, as they constitute essential information relating to your account or contractual obligations.
</Warning>

***

### 2. Looking for Work (Pause/Resume)

Suspend communications without modifying individual settings.

* Toggle 'Looking for Work':
  * **On** → when job searching
  * **Off** → when you want a break
* Ideal for travel, examinations, hectic periods, and similar circumstances.

<img src="https://mintcdn.com/mercor-external/SXV7hfgjqUX_h6Rz/images/looking.png?fit=max&auto=format&n=SXV7hfgjqUX_h6Rz&q=85&s=94adbcb8e83369a41c8f5d925d7bac3d" alt="looking.png" width="1712" height="856" data-path="images/looking.png" />

***

### 3. Communication Channels

Regulate the platforms through which Mercor communicates with you.

<Columns cols={2}>
  <Card icon="envelope" title="Email">
    Receive updates and job offers via email.
  </Card>

  <Card icon="mobile-screen" title="SMS">
    Get  updates directly to your phone.
  </Card>
</Columns>

* Instructions for use: Activate or deactivate each channel accordingly.

<Note>
  Keep at least one channel active for essential updates.
</Note>

<Frame>
  <img src="https://mintcdn.com/mercor-external/hP3kUeMfzG4pEbJ2/images/comms-channels.png?fit=max&auto=format&n=hP3kUeMfzG4pEbJ2&q=85&s=100719f3e6399bdc849fdd2680741fe3" alt="Comms Channels" width="1930" height="278" data-path="images/comms-channels.png" />
</Frame>

***

### 4. Opportunity Types (Targeted Outreach)

This filters roles based on your preferences so you only receive relevant listings.

* Common filters:
  * Salary: Minimum expected pay
  * Role type: Full-time, Part-time, Contractor, Internship

**Example:** If your expectation is ₹20 LPA+ and full-time, you won’t be contacted for contractor roles or lower offers.

* How to use: Open Opportunity Types

  → Set preferences → Save.

  <img src="https://mintcdn.com/mercor-external/SXV7hfgjqUX_h6Rz/images/opporunitytypes.png?fit=max&auto=format&n=SXV7hfgjqUX_h6Rz&q=85&s=6175c7030a7351c877dbfadf9637eb5e" alt="opporunitytypes.png" width="1466" height="662" data-path="images/opporunitytypes.png" />

***

## FAQs

<AccordionGroup>
  <Accordion title="I changed settings but still received messages.">
    Please verify which setting you adjusted, whether it pertains to unsubscribe options, channel, or opportunity type. Additionally, confirm that the channel responsible for sending the message has been deactivated.

    <Warning>
      Transactional messages, including received offers, login magic links, financial transactions on the platform, and other pertinent communications, will continue to be sent even if you have unsubscribed, as they constitute essential information relating to your account or contractual obligations.
    </Warning>
  </Accordion>

  <Accordion title="I only want to receive emails.">
    Enable Email notifications and deactivate SMS and WhatsApp within Communication Channels.
  </Accordion>

  <Accordion title="I'm receiving roles that do not match my profile.">
    Review and refine your Opportunity Type filters, particularly those associated with salary and role type.
  </Accordion>
</AccordionGroup>

***

## Need Help?

If your communication settings are not functioning as anticipated, kindly reach out to [support@mercor.com](mailto:support@mercor.com) with a screenshot of your preferences and the message you received.

We will investigate the matter and update your account accordingly.