> ## Documentation Index
> Fetch the complete documentation index at: https://talent.docs.mercor.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get in Touch

> Contact Mercor support for assistance with account issues, payments, interviews, and additional inquiries.

<Note>
  Need assistance with your profile, application, payment, or technical issue? This page explains how to contact us and what to include for quicker resolution.
</Note>

## When to Contact Support

<Columns cols={3}>
  <Card title="Can't log in?" icon="user-lock">
    The login link is not arriving or is stuck at the sign-in page.
  </Card>

  <Card title="Payments & Stripe" icon="money-bill">
    The payout has not been received due to issues with Stripe or Wise, or the payment status remains unclear.
  </Card>

  <Card title="AI Interview or Insightful" icon="video">
    Issues initiating your AI interview or synchronizing hours in Insightful.
  </Card>
</Columns>

<Columns cols={3}>
  <Card title="Offer or Contract Errors" icon="file-circle-exclamation">
    Difficulty accessing your offer letter, signing tax documents, or establishing payments.
  </Card>

  <Card title="Missing Invites or Tools" icon="link-slash">
    Access to Slack, Airtable, and contractor email has not been received.
  </Card>

  <Card title="Referral Questions" icon="users-gear">
    Referrals are untracked, bonuses are absent, or there is a need for clarification regarding the general referral policy.
  </Card>
</Columns>

***

## How to Contact Us

### Option 1: Email

Email us at [**support@mercor.com**](mailto:support@mercor.com) with the following:

* Your full name and the email you use to log in.
* The name of the job or project (if applicable).
* A clear description of the issue.
* Screenshots or videos (if helpful).
* Any relevant links (e.g., job listings or referral URLs).

### Option 2: Intercom (Live Chat)

Upon logging into your account at [work.mercor.com](https://work.mercor.com), a blue chat bubble will be displayed in the bottom-right corner of your screen — this is our Intercom support chat.

Instructions for usage:

1. Log in to your account.
2. Locate the Intercom bubble positioned in the bottom-right corner.
3. Click on it to initiate a live message with our support team.

You may follow up at a later time using the same device or browser, as Intercom preserves your conversation history.

***

## Response

* Most issues are addressed within **three hours.**
* More complex issues may necessitate additional time, contingent upon the investigation.
* Support is accessible from **Monday to Saturday**.
* Please submit a single support ticket addressing the current issue. Include as much detail as possible in your communication.

<Tip>
  If your issue resolves before our response, please feel free to close the communication. However, we will still follow up if necessary.
</Tip>

## Unsubscribe

* If you’d like to unsubscribe from Mercor communications, it’s super simple to manage your preferences directly from your profile. Here’s how to do it:
  1. Visit **work.mercor.com** and log into your account.
  2. Click on your **Profile** (you’ll find the icon in the lower left corner).
  3. Navigate to the **Communications** tab at the top.
  4. Under **Communication channels**, toggle off the options you no longer wish to receive (Email, SMS, etc.).
     This will stop job-related outreach through those selected channels, while still keeping your profile active on the platform if you're open to opportunities in the future.

<Warning>
  Transactional messages, including received offers, login magic links, financial transactions on the platform, and other pertinent communications, will continue to be sent even if you have unsubscribed, as they constitute essential information relating to your account or contractual obligations.
</Warning>

## Other Resources

<Columns cols={2}>
  <Card title="AI Interview Support" icon="robot" href="/support/ai-interview" cta="Go to">
    Troubleshooting tips and permission setup for your AI interview.
  </Card>

  <Card title="Bugs and Fixes" icon="bug" href="/support/bugs" cta="Go to">
    Quick browser fixes that resolve most issues and how to file a high‑quality bug report that engineering can act on.
  </Card>

  <Card title="Legal" icon="scale-balanced" href="/support/legal" cta="Go to">
    Support for contracts, compliance, work authorization, and tax documentation.
  </Card>

  <Card title="Project Support" icon="clipboard-question" href="/support/project" cta="Go to">
    Common questions and help for projects, contracts, tooling, payments, and access.
  </Card>
</Columns>