> ## Documentation Index
> Fetch the complete documentation index at: https://talent.docs.mercor.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Interview

> An overview of Mercor’s AI interview process encompasses the preparatory strategies, protocols for resets and retakes, opportunities for practice interviews, considerations concerning data privacy and security, accessibility provisions, permitted utilization of AI tools, and sources of assistance.

## FAQ - Frequently Asked Questions

<AccordionGroup>
  <Accordion title="1) What is a Mercor AI interview?">
    Mercor employs an AI interviewer to pose role-specific questions, generate a transcript of your responses, and evaluate your performance for the listing. Most interviews require approximately 20 minutes, although some may be shorter or longer. Each unique interview is only necessary to complete once; if another application necessitates the same interview, your existing result will be retained.

    We understand this can be a new experience. That’s why we offer [Practice Interview](https://work.mercor.com/auth-wall?type=interview_config_49baee86-0da1-4ee6-b701-8a842b09b9d5), which you can take freely and which does **not** affect future opportunities.
  </Accordion>

  <Accordion title="2) How do I start my official AI interview?">
    From your Mercor dashboard:

    1. Sign in to your Mercor dashboard.
    2. Proceed to the Application tab — the steps may be completed in any sequence.
    3. If the application necessitates an AI interview, please access the application and initiate the interview process from the step list.
    4. The synchronization of completed steps across applications ensures that if you have already completed the interview, it will be reflected as such.
  </Accordion>

  <Accordion title="3) Can I practice before my official interview?">
    The mock or practice interview feature has been deprecated and is no longer available on the platform. That said, you can still retake your AI interview up to three times if you’d like to strengthen your responses before submitting an application. \
    \
    You can also take the [Practice Interview](https://work.mercor.com/auth-wall?type=interview_config_49baee86-0da1-4ee6-b701-8a842b09b9d5), which is free and does **not** affect future opportunities.
  </Accordion>

  <Accordion title="4) Any tips for taking an AI Interview?">
    • You do not need to complete the interview immediately — choose a time that works best for you.\
    • Use a computer with a working camera and microphone; test both before starting.\
    • Ensure your full face is visible and your voice is clear throughout the interview.\
    • Take the interview in a quiet, distraction-free environment.\
    • Wearing headphones and using an external microphone is recommended.\
    • Interviews are conducted in English unless otherwise specified.\
    • Captions are enabled by default and can be turned off, but not expanded.\
    • Some interviews are technical and require deep discussion of prior experience; others test language or reasoning skills.\
    • Have pen and paper (and a calculator, if relevant) available.\
    • Screen sharing may be required — only full-screen sharing is supported.\
    • A “hall of mirrors” effect during screen share is normal and temporary.\
    • If the interviewer interrupts due to a pause, you can let it know you weren’t finished.\
    • Some interviews include a whiteboard — content saves automatically and does not require submission.

    If you experience issues, use the **Help** button in the interview interface.
  </Accordion>

  <Accordion title="5) What browsers are supported?">
    • Recommended: Google Chrome (latest version).\
    • Supported: Microsoft Edge (latest version), Safari.\
    • Not supported: Firefox, mobile browsers.
  </Accordion>

  <Accordion title="6) How do I retake (reset) an interview?">
    You can self‑serve a reset from your dashboard:

    1. Go to your Mercor dashboard → open the [Assessments tab](https://work.mercor.com/home?tab=interviews)
    2. Find the interview you want to retake (status shows Submitted).
    3. Click the ⋯ (three dots) next to the status.
    4. Select Retake interview and follow the prompts.
  </Accordion>

  <Accordion title="7) How many retakes do I get?">
    Candidates are entitled to retake an interview up to three times across all applications related to that particular interview. Should all attempts be exhausted and technical issues occur, applicants may contact support via email to request a one-time retake; however, such requests are not guaranteed approval.

    Please be advised that applicants must provide a screenshot or screen recording demonstrating the technical issue, along with the name of the interview or listing.
  </Accordion>

  <Accordion title="8) What equipment and environment do I need?">
    • Ensure a quiet environment and stable internet connection.

    • Enable and test the camera, microphone, and speaker in the waiting room prior to commencement.

    • Articulate clearly and succinctly; refrain from prolonged pauses (extended silences may trigger interjection by the AI).
  </Accordion>

  <Accordion title="9) How do I enable Microphone and camera access">
    1. In Google Chrome, select the lock icon 🔒 located in the address bar.
    2. Under Permissions, set the Camera and Microphone settings to “Allow.”
    3. Please refresh the page and attempt again.
  </Accordion>

  <Accordion title="10) The AI is talking over me or not hearing me. What should I do?">
    • Maintain brevity in responses and refrain from extended silences.

    • Request the AI to repeat or clarify a question if necessary.

    • If audio problems persist, exit and retake from your dashboard.
  </Accordion>

  <Accordion title="11) I lost connection / my tab froze. How do I recover?">
    • Reopen the [Assessments tab](https://work.mercor.com/home?tab=assessments) and attempt again.

    • If the session has concluded, retake the interview via Assessments → ⋯ → Retake interview.

    • If you have exhausted your three attempts and the issue was technical, please contact support to request a one-off retake.
  </Accordion>

  <Accordion title="12) The AI bot is not responding, what should I do?">
    1. Please wait 30–60 seconds. Short delays may occur during the AI's prompt generation process.
    2. Please refresh the page and rejoin the session.
    3. Use the appropriate browser; Chrome (latest version) is highly recommended.
    4. Please verify your internet connectivity, as unstable Wi-Fi or limited bandwidth may hinder the bot's response capabilities.
    5. Clear cache and cookies via Chrome: go to Settings, then Privacy & Security, select 'Clear browsing data,' and ensure that 'Cached images and files' as well as 'Cookies' are checked.
    6. Disable VPNs and extensions — Temporarily deactivate VPNs, ad blockers, and privacy extensions, as they may obstruct live AI streaming. Conduct a quick test by opening an Incognito window and attempting again.

       \
       If you are still experiencing issues, please contact support by emailing [support@mercor.com](mailto:support@mercor.com). Kindly include your operating system and browser version, the interview name, along with the application, as well as any relevant screenshots or a brief description of the steps you have undertaken.
  </Accordion>

  <Accordion title="13) Where can I see my interview and application status?">
    The Applications section of your dashboard displays each application’s pending steps and indicates whether it is 'Ready to submit' or 'Submitted'. Completed steps are permanent and are carried over to new applications.
  </Accordion>

  <Accordion title="14) Who can view my interview? Are practice interviews shared with companies?">
    We retain your video/audio recordings and an AI-generated transcript of official interviews to evaluate your candidacy and to recommend your profile to potential employers. <u>We do not sell your interview data.</u> Practice interviews are not shared with any companies.
  </Accordion>

  <Accordion title="15) Do you use my interview to train AI models?">
    We utilize interviews to evaluate your candidacy and manage our platform. Your interview data will not be employed to train AI models; instead, we procure additional training data separately as required. Data related to your profile and interview may be used for evaluating interviewer performance, troubleshooting, and enhancing the platform. <u>We do not engage in the sale of your data.</u>
  </Accordion>

  <Accordion title="16) Can I use ChatGPT or other AI tools during my interview?">
    Please adhere to the LLM Usage Policy. Conduct grammar and wording checks as necessary, but refrain from utilizing large language models to compose your responses, rate model responses, generate rationales or explanations, or evaluate code.
  </Accordion>

  <Accordion title="17) Can I share interview questions or screenshots online?">
    You may discuss general experiences with Mercor interviews; however, please refrain from sharing specific questions, screenshots, or any confidential information about projects, clients, or internal materials.
  </Accordion>

  <Accordion title="18) I do not see the “Retake interview” option. Why?">
    • Ensure the interview is marked as Submitted in your Interviews tab, then utilize the ⋯ menu adjacent to it.

    • Refresh your dashboard and attempt the process again.

    • If it remains unlisted, please contact support via email, providing the interview name and a brief description.
  </Accordion>

  <Accordion title="19) Can I edit or update materials after submitting an application?">
    Submitted applications will automatically display your most recent resume (PDF Format), interview, and form. However, it is not possible to manually modify a submitted application. To ensure that hiring teams review your latest documents, please update them before clicking 'Submit' on new applications.
  </Accordion>

  <Accordion title="20) I still need help. How do I reach support?">
    Email <u>[support@mercor.com](mailto:support@mercor.com)</u> with your OS and browser, interview name, and application, your expected outcome versus what actually happened (include screenshots), and whether you've already tried a reset from the Interviews tab to help speed up troubleshooting.
  </Accordion>

  <Accordion title="21) Can I set up an interview with a human or through any other medium instead of the AI interviewer?">
    Our AI interview is the standard and only method for screening candidates.\
    It ensures consistent, fair, and scalable evaluations across all applicants.

    At this stage, interviews cannot be conducted via chat, call, or any other medium.
  </Accordion>

  <Accordion title="22) Can I download or access a transcript of my AI interview?">
    Unfortunately, we’re not able to share interview recordings or transcripts, as they’re stored internally and used solely for evaluation purposes.
  </Accordion>

  <Accordion title="23) The “Start Interview” button is inactive or grayed out. What should I do?">
    The “Start Interview” button will remain inactive (grayed out) until all required system checks have been successfully completed on the pre-interview page. Please ensure the following:

    • Your **camera** is enabled and accessible by the browser.\
    • Your **microphone** is enabled and functioning properly.\
    • For interviews requiring **screen sharing**, you have tested and granted screen share permissions in the pre-interview setup.

    Once all the above checks are successfully completed, the “Start Interview” button will automatically become active, allowing you to start your interview.
  </Accordion>

  <Accordion title="24) How long does it take to receive a response about whether I've moved on to the next stage?">
    It usually takes between 2 to 4 weeks to hear back about whether you’ve moved on to the next stage, mainly due to the high volume of applications we receive. In the meantime, you're more than welcome to keep applying to other open roles on the platform to maximize your chances.
  </Accordion>

  <Accordion title="25) Why does Mercor use AI when evaluating candidates?">
    Mercor uses AI to efficiently match experts with projects at scale.

    Our AI-driven evaluation system allows us to:
    • Identify top-fitting candidates globally\
    • Reduce time-to-match for clients and experts\
    • Maintain consistent, objective evaluation standards

    This approach helps us connect experts to meaningful work faster while preserving quality.
  </Accordion>
</AccordionGroup>

## Related Pages

<Columns cols={3}>
  <Card title="Apply for a Job" icon="file-circle-check" href="/how-to/ai-interview" cta="Go to">
    A comprehensive guide to identifying roles, managing the application procedure, and submitting your initial application on Mercor.
  </Card>

  <Card title="AI & Data Usage" icon="database" href="/policies/data-ai-usage" cta="Go to">
    The manner in which we store and utilize your profile and interview data.
  </Card>
</Columns>