# Peer Endorsements
Source: https://talent.docs.mercor.com/announcements-and-new-releases/endorsements
Mercor now supports peer-to-peer endorsements through weekly surveys and project wrap-ups. Learn how to endorse your teammates and view endorsements you’ve received.
This feature enables you to identify collaborators who have contributed positively to your project. Endorsements serve to emphasize effective teamwork and enhance your professional reputation within Mercor.
## What Are Endorsements?
Endorsements are concise, peer-to-peer evaluations that you may provide for collaborators with whom you have previously collaborated on Mercor projects. Endorsements can be provided in two designated locations.
Following the submission of your weekly availability, you will receive a prompt to endorse recent collaborators.
Upon project completion, the option to endorse colleagues will become available during the wrap-up process.
***
## Why This Matters
Peer endorsements provide valuable insights that aren’t always visible to project managers — such as communication skills, collaboration style, or initiative.
These signals help:
* Match you to better opportunities
* Build your internal reputation
* Reward excellent collaboration
* Identify high-performing teams
***
## How It Works
You’ll see a list of teammates you’ve worked with. You can search by name or select from suggested teammates.
Tags are required. Select 1 or more tags that best describe your teammate’s contribution:
• Took initiative\
• Highly responsive\
• Great tasks\
• Dependable\
• Knowledgeable
You can write a short message or just submit tags.
Once submitted, your feedback will help strengthen that teammate’s profile.
If you don’t see anyone to endorse during the survey or offboarding flow, that’s okay! Just skip that step.
***
## Rules and Requirements
You can only endorse a collaborator once per project. Re-endorsing will update your previous entry.
You will only observe collaborators from shared projects in which you have logged time and held an identical role.
A minimum of one predefined tag must be selected in order to submit.
You are not permitted to endorse yourself.
***
## FAQ
No, endorsements are presently anonymous and confidential.
While not a formal component of your assessment, positive endorsements can serve to highlight your capabilities for new opportunities and reinforce your established track record.
You will only observe teammates from projects in which both of you have recorded hours. Smaller or individual projects may not provide endorsement opportunities.
This endorsement pertains to a different project. Nevertheless, should you collaborate with them again on a subsequent project, you are permitted to submit a new endorsement.
***
## Related Pages
Learn how to update your availability and endorse teammates during the survey flow.
Learn what to expect when a project ends, including the endorsement step.
# Apply for a Job
Source: https://talent.docs.mercor.com/how-to/apply
A comprehensive guide to identifying roles, managing the application procedure, and submitting your initial application on Mercor.
This guide delineates the comprehensive process of applying for employment through the Mercor platform. Upon establishing your account, the next step involves identifying opportunities that align with your skills and submitting a compelling application.
## 1. Explore Opportunities
Upon signing in, please navigate to your dashboard. Click on the 'Explore' icon located in the left sidebar to view all available job listings.
Utilize the search bar to locate roles by title or keyword. Apply the following filters:
• Job fit: Prioritizes listings that match your profile.
• Trending: Highlights popular opportunities.
• Newest: Displays recently posted roles.
• Most pay: Ranks roles according to descending salary levels.
Click the “Refer & Earn” button to share listings with your network.
![Mercor Explore page overview]()
***
## 2. Understand Key Terms
A specific employment opportunity that has been advertised by a client.
Your formal submission to a listing.
Evaluation tasks that encompass forms or AI interviews.
If you successfully pass an assessment on one occasion, it is not necessary to retake it for comparable roles.
***
## 3. The Application Process
Select a listing and then click “Apply Now” to initiate the process. A checklist of steps will be displayed for your reference.
Please upload your resume, complete the required assessments, and verify your work authorization. The procedures may differ depending on the role.
![Application screen and progress bar]( "{true}")
***
## 4. Completing Application Steps
Your resume shall be stored within your profile for future application use.
Written or multiple-choice questions. Follow all applicable guidelines and standards instructions.
![Assessment form example]( "{true}")
Use Google Chrome on a desktop and ensure that camera and microphone permissions are granted.
Before you start your AI interview, complete the setup checks in the waiting room: test your microphone, play a test sound, and share your entire screen when the interview needs it. See [AI Interview](/support/ai-interview).
![Device check before interview]( "{true}")
![AI interview interface]( "{true}")
Certain assessments are interconnected. Review all checklist steps to comprehend their interrelations.
Previously completed assessments will automatically populate when reused in subsequent applications.
***
## 5. Submit and Confirm
Once all steps are complete, please click Submit.
A confirmation screen will display your submission along with the anticipated timeline.
You may review your current submission or navigate back to Explore.
![Application submitted screen]( "{true}")
***
## Quick Tips
Use Google Chrome on a desktop or laptop computer. Working on Mercor projects requires the Insightful desktop app (Windows 10+ or macOS 11+; Linux only through Insightful's Beta), which does not run on Chromebooks, iPads, or phones. See [Which devices are supported?](/how-to/use-insightful).
Utilize a quiet environment with a reliable internet connection for interviews.
You may pause and resume at a later time. Progress is saved automatically.
If a page becomes unresponsive, attempt the keyboard shortcuts Shift + Cmd + R (Mac) or Shift + Ctrl + R (Windows).
If you wish to retake your AI interview, please reset it directly from your Mercor dashboard—there is no need to contact support.
## LinkedIn Easy Apply
You can also apply to select Mercor roles directly on LinkedIn using **Easy Apply**. Your LinkedIn profile and any attached résumé are used for an initial screening. If your background aligns with the role, you’ll receive an email from Mercor with a secure link to continue and complete your application on our website.
Open a Mercor job listing on LinkedIn that shows the **Easy Apply** button.
Click **Easy Apply** and follow LinkedIn’s prompts. If available, attach your most up-to-date résumé (PDF recommended).
Your LinkedIn profile and attached résumé are evaluated against the role requirements.
If you are a strong match, you’ll receive an email from **Mercor** with a secure link to the listing on **work.mercor.com** to complete the remaining steps.
Sign in or create your Mercor account, confirm your résumé, and finish any required assessments and checks. Submit your application.
For the smoothest experience, use the same email on LinkedIn and Mercor, and ensure your résumé is current and text‑based (PDF).
## Steps to reset your interview
You can retake a completed AI interview yourself from the **Assessments** tab, without contacting support. Retaking an interview also resets your application progress.
Log in to your Mercor account and open the [Assessments tab](https://work.mercor.com/home?tab=assessments) on your Home page.
Find the card of the interview you want to retake. A completed interview shows **Completed** under its name.
Click **Retake assessment** on the interview card. The **Retake your interview** window opens.
Under **Why would you like to retake the interview**, open **Select a reason** and choose **Technical issue**, **Interrupted**, **Just testing**, **Improve performance**, **Other**, or **Different domain or language**.
If you chose **Technical issue** or **Other**, describe what happened under **Please provide more details**.
Click **Retake interview**. If you chose **Different domain or language**, the **Confirm new interview attempt** window opens: click **Confirm and retake**, and your previous attempt is kept as it is. Your application progress resets, and you can start the interview again.
**Different domain or language** is for foreign language interviews, when you want to take the interview again in another language. Choose it only if you have not already taken the interview in that domain or language.
The interactive demo below shows a retake for a technical issue.
If the demo does not load, [open the interactive demo](https://capture.navattic.com/cmv14xbhg000a06rshmto6kbh).
For how many times you can retake an interview, see [AI Interview](/support/ai-interview).
***
## FAQ
A listing constitutes a job opportunity. An application is your formal submission, including a resume and assessments.
Your progress is saved automatically; you may leave and return at your convenience. However, please be advised that listings may close at any time; therefore, prompt action is essential to your prospects.
Upon successful completion, the result is reutilized for compatible roles.
Ensure that you have granted permissions to [work.mercor.com](https://work.mercor.com) in Chrome. Please refer to our [AI Interview Guide](/support/ai-interview).
You may browse listings; however, we strongly advise utilizing a desktop computer for complete compatibility. Listings that necessitate screen sharing can only be performed on a computer.
Monitor your submissions via the [Home dashboard](https://work.mercor.com/home?tab=applications).
This means the listing is no longer accepting applications (it’s closed for everyone). If you see this label on an application, you may still see it in your dashboard, but you won’t be able to continue or submit additional steps for that role.
* **If you already submitted before the listing closed:** your application remains under consideration for review.
* **If your application was still in progress when it closed:** you may not be able to finish it.
In that case, there’s nothing else you need to do — we recommend applying to other open opportunities on the [Explore ](https://work.mercor.com/explore)page.
At this time, it’s not possible to manually withdraw or cancel an application once it’s been submitted. All applications remain under review until the hiring team completes its process, and you’ll be notified by email once a final decision is made.
That said, there’s no need to worry — these applications will naturally disappear from your dashboard over time, typically within a few weeks. In the meantime, the best thing to do is simply ignore any roles you’re no longer interested in.
I completely understand how this might not be ideal, and I’m really sorry for any frustration this may cause. Please rest assured that no action is needed from your side — we’ll make sure to keep you informed every step of the way.
You can upload or update your résumé directly from your [Mercor profile](https://work.mercor.com/profile?tab=resume).
1. Go to **Profile → Résumé** on your dashboard.
2. Click **Upload résumé** and select your PDF file.
To ensure your résumé uploads and parses correctly:
* **Format:** PDF only — must be OCR-friendly and text-based (not scanned images).
* **Length:** 1–2 pages, file size under **2 MB**.
* **Structure:** Use a simple, standardized layout — avoid images, tables, or complex designs.
* **Content:** Include clear section headings like *Education*, *Experience*, *Skills*, and *Certifications*.
Following these guidelines ensures the system can read your résumé accurately and match you to relevant projects faster.\
\
If your upload fails:
* Try re-exporting your résumé as a **text-based PDF** from Word or Google Docs.
* Avoid uploading screenshots or image-based résumés.
That happens when the application process is paused or ended: you'll see that reflected on the left side of the screen when applying — the button that normally says “Apply” will be disabled and replaced with "no longer accepting applications". In that case, there’s nothing else you need to do.
We know this can be disappointing, especially if it was a role you were excited about. The good news is that new opportunities are added regularly, so keep an eye on your dashboard for fresh listings.
Sometimes, a project’s application requirements are updated after you’ve already submitted your application.
This simply means that your previous submission is no longer valid for the latest version of the application.
When this happens, you’ll see the affected step (such as an interview or assessment) appear as **Incomplete** again in your application.\
To stay under consideration for the role, please return to your application and complete the **new required step**.
No — applications are only accepted through the Mercor platform.\
This ensures your information is processed correctly, your assessments are linked to your profile, and your application is visible to the hiring team.\
\
Please visit the [Work Explore](https://work.mercor.com/jobs) page to apply formally.
Our **AI interview** is the standard and only method for screening candidates.\
It allows for consistent, fair, and scalable evaluations across all applicants.
We’re unable to share specific feedback at this time due to the high volume of applications being processed.
Please know this isn’t a reflection of your potential — we truly appreciate the time and effort you put into your interview.
We encourage you to stay active on your [Explore Page](https://work.mercor.com/explore) and apply for new opportunities as they open.
Not initially. If invited to continue, you’ll sign in or create a Mercor account to complete your application.
Not every Easy Apply submission proceeds. You’re welcome to apply directly on the Mercor platform via the Explore page to be considered for current openings.
Your LinkedIn profile details and any résumé you attach during Easy Apply are used for the initial screen. You can update documents when you continue on Mercor.
Applying once is sufficient. If you already applied via LinkedIn, wait for an invitation email. If you prefer not to wait, you may apply directly on Mercor for the same role.
You’ll receive an email from Mercor with a secure link to continue your application on work.mercor.com. Check your spam/junk folder and ensure you can receive messages from Mercor.
Yes. When you continue on Mercor, you can upload an updated résumé and complete any additional steps required for the role.
Mercor evaluates candidates based on multiple factors that best align with client needs, project scope, and compliance requirements. Every talent undergoes the same assessment process for a given role/application, designed to objectively evaluate skills, problem-solving ability, and alignment with the specific requirements of each role. No candidate is ever evaluated based on personal considerations.
This consistent and structured approach ensures fairness and eliminates bias — personal characteristics such as age, gender, and ethnicity are never part of the evaluation.
Some roles may require proven domain expertise, which can include years of relevant experience or advanced technical knowledge. In such cases, the role description will specifically state that requirement, and the role’s evaluation criteria will be adjusted accordingly. Nonetheless, each candidate goes through the same evaluation process for the given role, and Mercor does not make any personal adjustments or exceptions for individual candidates. This ensures fairness, consistency, and equal opportunity for all applicants.
Only your **most recent attempt** will be considered for evaluation.
If you retake an AI interview or assessment, the previous submission is automatically replaced by the latest version. Only the most recent completed attempt associated with your application is reviewed.
***
## What’s Next?
Review best practices and technical setup prior to conducting the interview.
Please review the status of current submissions.
# Assessments
Source: https://talent.docs.mercor.com/how-to/assessments
How Mercor assessments work, how they are evaluated, and how to use the new Assessments page to qualify for opportunities.
Assessments are structured instruments used alongside interviews to evaluate your skills, experience, and suitability for specific Mercor projects. This page explains how assessments work, their scoring methodology, and the expectations placed on you.
Assessments now constitute a primary entry point to the platform, rather than merely a step within applications.
Numerous roles depend on identical assessments. Successfully completing them once may qualify you for multiple opportunities.
All available, recommended, in-progress, and completed assessments are consolidated in one location.
Assessment data is never sold or shared with third parties for commercial purposes. It is used solely to evaluate skills relevant to Mercor projects and to improve matching accuracy.
With the new Assessments page, completing assessments is often the fastest path to being considered for work, sometimes even without applying to a specific listing.
***
## 1. What are assessments?
Assessments are systematic evaluations used to assess your skills, judgment, and ability to execute tasks that mirror real-world projects.
They assist project teams in understanding:
* Your domain expertise and experience
* Your approach to solving real-world problems
* Your ability to follow instructions and manage ambiguity
* The quality and clarity of your written or verbal responses
Even if two listings utilize the same assessment, **the scoring and weighting may vary** according to the specific requirements of the role.
***
## 2. The new assessments
If you follow an assessment link you were sent, you return to the **Assessments** tab after you log in.
This page is designed to:
* Show all assessments available to you
* Highlight the most impactful ones first
* Help you qualify for work faster
![Assessments tab view]( "{true}")
***
## 3. Recommended Assessments
At the top of the page, you’ll see **Recommended Assessments**.
These are selected based on:
* Your profile and resume
* Your domain or data-type expertise
* Active opportunities that require those assessments
Key things to know:
* Recommendations appear only after you upload your resume. Until then, this area shows a prompt to upload it.
* Up to two recommended assessments are shown at a time, the most relevant first.
* When there are no recommended assessments left for you, this area shows a completion message. You can still take any other assessment from the categories below.
* Once completed, they disappear from the Recommended section
* If a new relevant assessment becomes available, it may appear automatically
![Recommended assessments section]( "{true}")
Once you pass a recommended assessment, you're automatically considered for new roles that use it, even if you never submit a traditional application.
***
## 4. Assessment categories
Below Recommended Assessments, all other available assessments are grouped into categories, such as:
* Data Type Assessments
* Domain-Specific Assessments
Categories are ordered for clarity. Within each category, assessments you have not finished appear before completed ones, and the most relevant appear first.
The completion status remains synchronized across all platforms. If an assessment is completed from a listing or another entry point, it will be reflected as completed throughout the platform.
![Assessment categories view]( "{true}")
***
## 5. Assessment States and Actions
The status filter uses the same three statuses for every assessment type:
* Not taken
* In progress
* Completed
If an interview does not satisfy the minimum completion criteria (such as duration), it will not be classified as completed.
Besides forms and interviews, some roles include a cognitive or task-based assessment. Follow its on-screen instructions, including the practice step before it starts.
***
## 6. Where to find your assessments
All assessments associated with your account are on the **Assessments** tab of **Home**:
[https://work.mercor.com/home?tab=assessments](https://work.mercor.com/home?tab=assessments)
From this page, you may:
* Initiate new assessments
* Continue assessments in progress
* Review completed evaluations
* View the roles that an assessment facilitates unlocking (when available)
***
## 7. Retakes, edits, and limits
Most assessments permit **only a single submission**. Whether you can retake one depends on its type:
* **AI interviews:** a completed interview card shows **Retake assessment**. See [AI Interview](/support/ai-interview) for the steps.
* **Forms:** a form can be retaken only when that form allows it.
* Assessments that cannot be retaken open in read-only mode after submission.
Always review your answers thoroughly prior to submission. Most assessments are not reopenable or retakeable.
***
## 8. Time limits, autosave, and best practices
* Most assessments do not have **a strict time limit**
* Some assessments open with setup checks for your camera, microphone, or screen before they start. Complete the checks, then click **Continue**. On a task assessment, click **Start assessment**. For the AI interview's own checks, see [AI Interview](/support/ai-interview).
* A timed assessment shows a start screen with the time you have. Once you start, the timer runs continuously and cannot be paused.
* During a timed assessment, stay on the tab with a stable connection and do not reload the page. Reloading or losing connection can cause an answer to be missed.
* Autosave functionality is supported; however, it is not guaranteed in all instances.
We strongly recommend:
* Completing assessments in a single session whenever feasible.
* Avoiding extended periods of inactivity.
* Maintaining backups of extensive written responses.
* Submitting promptly once you are ready, as opportunities may close unexpectedly.
***
## 9. Restrictions and integrity rules
Some assessments intentionally **disable copy-and-paste**.
Unless explicitly stated otherwise, you may **not**:
* Use AI or LLM tools to generate responses
* Copy content from external sources
* Share answers or collaborate with other professionals
* Repost assessment content publicly.
These safeguards ensure fairness, originality, and accurate skill evaluation.
***
## 10. Confidentiality and evaluation standards
During assessments:
* Mercor staff are not permitted to review drafts or provide coaching on answers.
* Other talents are unable to assist you.
* Sharing screenshots or templates is strictly prohibited.
Your responses:
* Are stored securely.
* Are used solely for evaluation and matching purposes.
* Are never sold or shared commercially.
***
# FAQ
Taking assessments is often the fastest way to qualify for work. Many teams recruit directly from experts who have already shown the relevant skills.
Yes. Many assessments are reused across listings. Completing one can qualify you for several opportunities.
Completed recommended assessments are removed from the Recommended section but remain visible as completed within their respective categories and in your history.
Most assessments permit a single submission only. Retakes are not available unless explicitly specified.
Certain assessments restrict copy-and-paste functionalities to deter plagiarism and inhibit AI-generated responses.
No. Unless explicitly permitted, utilizing AI tools contravenes Mercor’s LLM Usage Policy.
Yes. Strong results make you visible for more opportunities that use the same assessment.
Following these best practices will help you perform at your best:
* Ensure the assessment is a good fit for your background, expertise, and skill set.
* Always aim to do your best on the first attempt, even if retakes are allowed.
* Take your time and read all instructions carefully before answering.
* Forms can be revisited from the Assessments tab.
* Certain forms contain instructional material. Review it carefully before you respond.
* Many forms support split-screen viewing, so you can read the instructions while you respond.
Yes. Human reviewers may review assessments to verify suitability for a role or project. This helps ensure that evaluations accurately reflect your skills and experience.
Yes. Mercor maintains dedicated teams that actively review feedback with the aim of enhancing both the AI systems and the overall expert experience.
Assessments evaluate competencies that are applicable across various projects. As client requirements evolve, it may become necessary to conduct additional assessments to identify new opportunities aligned with your expertise. Each assessment enhances your visibility for future contracts.
Following the completion of an assessment:
* You may see a **Retake assessment** option, depending on the assessment.
* In certain instances, you may receive feedback regarding performance improvement.
Strong results make you visible for more opportunities that use the same assessment.
No. Mercor Support does not provide assessment scores, detailed results, or individualized feedback.
No. Feedback is not available for all assessments. If feedback is enabled for a specific assessment, you will receive it automatically after submission.
After submitting an assessment, you will receive a submission email. If feedback is available, that email will include a feedback link.
You may also see feedback in your **Assessments** tab under the submitted assessment. If no feedback link appears in your email or Assessments tab, feedback is not available for that assessment.
# Create your Account
Source: https://talent.docs.mercor.com/how-to/create-account
Create your Mercor account using passwordless email verification, explore roles, and monitor your applications.
Mercor employs passwordless email verification. Please enter your email address to register, and a verification email will be sent to you. This process is identical for each sign-in attempt. Additionally, you have the option to continue using your Google account.
## Create your account
Please visit [work.mercor.com/login](https://work.mercor.com/login). You will find fields designated for your email address, along with a Login button, a Sign Up option, and an option to Continue with Google.
Enter your email address and select 'Sign Up'. A verification email will be dispatched to that address.
Please open the verification email and adhere to the provided instructions to complete the registration process. If the message is not visible in your inbox, kindly check your spam or junk folder, or consider resending the email.
Following verification, complete the necessary fields in your profile to enable role applications. Additional details may be provided at a later stage.
Visit [work.mercor.com/explore ](https://work.mercor.com/explore)to discover available opportunities and submit your application when prepared.
## Signing in
Please enter your email address and click 'Login'. A one-time verification email will be sent to you each time you sign in.
Please access your email and select the login link provided in the correspondence.
Use the 'Continue with Google' button on the same page if you registered using Google.
## Quick tips
* Utilize an email address that is immediately accessible to complete the verification process.
* If a page appears cached or unresponsive, refresh it using Shift + Command + R (Mac) or Shift + Control + R (Windows).
* If you've already created an account, please use the Login option on the same page.
## FAQ
This is anticipated. Please enter your email at work.mercor.com/login and select 'Sign Up'. New users will be guided through the account creation process following the same procedure.
Mercor utilizes passwordless email verification. A verification email will be received upon registration and each subsequent sign-in.
Yes. Please visit work.mercor.com/explore to browse available roles and create your account when you are ready to apply.
Mercor works with experts in most countries. There are, however, some locations where operational and payment-processing limitations mean we are unable to offer our services at this time. If you are based in one of the locations below, you will not be able to complete registration, receive an offer, or start a contract with Mercor for now.
This list is reviewed periodically, so we encourage you to check back at a later date. You can also review which payment providers cover your location on the [Payment Countries](/policies/supported-countries) page.
**Locations we do not currently support:**
* Afghanistan
* Andorra
* Armenia
* Azerbaijan
* Bahamas
* Barbados
* Belarus
* Belize
* Bhutan
* Burkina Faso
* Burundi
* Cambodia
* Cameroon
* Cape Verde
* Central African Republic
* Chad
* China
* Comoros
* Crimea (Ukraine)
* Cuba
* Democratic Republic of the Congo (DRC)
* Djibouti
* Dominica
* Donetsk (Ukraine)
* Equatorial Guinea
* Eritrea
* Eswatini
* Ethiopia
* Fiji
* Georgia
* Grenada
* Guinea
* Guinea-Bissau
* Haiti
* Honduras
* Hong Kong
* Iran
* Iraq
* Kazakhstan
* Kenya
* Kiribati
* Kyrgyzstan
* Lebanon
* Lesotho
* Liberia
* Libya
* Liechtenstein
* Luhansk (Ukraine)
* Macao SAR China
* Malawi
* Maldives
* Mali
* Marshall Islands
* Micronesia
* Moldova
* Montenegro
* Myanmar
* Nauru
* Nicaragua
* North Korea
* Pakistan
* Palau
* Palestine
* Papua New Guinea
* Republic of the Congo
* Russia
* Samoa
* Sao Tome and Principe
* Seychelles
* Sierra Leone
* Solomon Islands
* Somalia
* South Sudan
* Sudan
* Suriname
* Syria
* Tajikistan
* Timor-Leste
* Tonga
* Uganda
* Ukraine
* Vanuatu
* Venezuela
* Yemen
* Zambia
* Zimbabwe
Please verify your spam folder, confirm the email address provided, and request a new verification email. If the problem persists, consider utilizing a different browser or contacting [support@mercor.com](mailto:support@mercor.com).
Phone verification assists us in authenticating your identity and maintaining the security of your account. It safeguards against fraudulent sign-ups, duplicate accounts, and guarantees that only legitimate users can access specific features.
If you are not receiving the code, please ensure that:
1. You have entered the correct phone number.
2. Your phone has a stable signal.
3. Your SMS inbox is not full, and messages are not blocked or marked as spam.
4. You are not sending this to a VOIP number, landline, or from a region that Mercor does not support for Phone Verification.
If the issue persists, contact [support@mercor.com](mailto:support@mercor.com).
For security purposes, a valid mobile telephone number is required. Please be advised that VoIP numbers and services such as Google Voice may not be suitable for verification processes.
Yes, you may update your phone number in your account settings following the completion of the initial verification.
If you do not have access to your phone, please contact our support team at [support@mercor.com](mailto:support@mercor.com) for alternative verification methods.
Phone verification is not available for VOIP numbers, landlines, or numbers registered in a location Mercor does not currently support. If your telephone number originates from one of the locations listed under **Is Mercor available in my country?** above, you will not receive the OTP code and will be unable to complete registration at this moment.
This list is subject to periodic updates, so we encourage you to check back at a later date.
No. You cannot have more than one account. You need to choose which account you would like to keep and manually delete your other account by going to your Profile > Settings > Delete Account.
If both accounts have active contracts, you need to contact your Project Lead/POC and clarify this point so they can transfer your contract to a single account. Unfortunately, it is not possible to merge account data.
## What’s next?
Explore opportunities that align with your background and interests.
Review the statuses and monitor the progress of your submissions.
Review best practices to perform well in interviews.
# Complete ID Verification
Source: https://talent.docs.mercor.com/how-to/id-verification
Mercor verifies your identity through Persona. This guide covers what you need, how the verification moves to your phone, and what to do if something goes wrong.
Mercor uses **Persona**, a third-party ID verification service, to confirm that you are who you say you are. You will upload a government-issued ID and record a short selfie video.
This is **mandatory**. In most cases, you complete it again each time you accept a new offer.
**This is not the same as your background check, and not the same as Stripe.**
* **ID Verification (this page)**: Persona. Confirms your identity. Required before you can be onboarded to a project, and before referral payouts can be issued.
* **Background check**: a separate process covering employment and education history. See [Background Checks](/policies/background-check).
* **Stripe ID verification**: part of setting up payments, run by Stripe, not Persona. See [Payments](/how-to/payments).
## Before you start
* A valid government-issued ID: passport, national ID card, or driver's license
* A phone with a working camera: an iPhone or iPad on iOS 17.6 or later, or an Android phone on Android 9 or later
* A few minutes in a well-lit space
Persona accepts most government-issued identification, including passports and national ID cards. The on-screen instructions adapt to your country.
Turn off any **VPN, iCloud Private Relay, or similar privacy tool** before you begin. Persona detects your country from your IP address and pre-fills the address form to match. If your traffic is routed through the United States, the form will only accept a US ZIP code. See [Address form won't accept your postal code](/support/bugs#address-form-won’t-accept-your-postal-code-vpn-/-icloud-private-relay).
## How verification works
Verification is designed to finish on your phone, and on most phones it runs in Persona's app. You can start on a computer or on your phone.
Persona shows a QR code. Scan it with your phone's camera to move the verification to your phone. If you can't scan it, open the link shown under the QR code on your phone.
The verification stays on that phone and takes you to Persona's app.
* **iPhone or iPad:** follow the prompt to open Persona's app. Your device needs iOS 17.6 or later.
* **Android:** you reach the **Continue on Persona Wallet** screen described below, which asks you to install the Persona Wallet app from Google Play. Your phone needs Android 9 or later.
Sometimes Persona lets you finish in your phone's browser instead. If it does, carry on there. If it asks for the app, install it to finish.
## The "Continue on Persona Wallet" screen (Android)
On Android, you will reach a screen titled **Continue on Persona Wallet**. It asks you to install and launch the Persona Wallet app, and it lists the device requirement.
Use this if you already have Persona Wallet installed. It opens the app straight into your verification.
Installs Persona Wallet, then returns you to your verification.
The **QR code** at the bottom moves the verification to a different phone. That phone may ask for the app too, so use it only when this phone can't run the app.
![Continue on Persona Wallet screen showing device requirements, a Launch App button, a Get it on Google Play button, and a QR code to continue on another mobile device]()
**Device requirement.** An iPhone or iPad needs **iOS 17.6 or later**. An Android phone needs **Android 9 or later**.
If your phone is older, update its software if you can. If it can't be updated, **scan the QR code** with another phone that meets the requirement and finish there.
If you already have the Persona Wallet app installed, make sure it is **up to date** before you begin. An out-of-date app is a common cause of session errors.
## Step-by-step
Found in the **ID verification** item on your onboarding checklist, or in the **Get verified** task card on your Home page or the prompt on your Referral dashboard.
![Start Verification button on the onboarding checklist]()
You will be redirected to Persona's secure interface.
![Getting started on Persona]()
If you started on a computer, scan the QR code with your phone's camera. If you started on your phone, you are already there.
On an iPhone or iPad, follow the prompt to open Persona's app. On Android, use **Launch App** or **Get it on Google Play** on the **Continue on Persona Wallet** screen.
Capture a clear photograph of the front, and the back if requested. Make sure the image is well-lit and free from glare.
* Place the ID on a dark, flat surface
* Avoid glare and backlight
* Make sure all four corners are visible
* Move the ID slowly to focus if blurry
* Use a well-lit space
* Center your face in the frame
* Follow the instructions to turn your head left and right
Record a short video, turning your face left and right when prompted.
Persona processes your submission. Once verified, a green checkmark appears and the step is marked complete.
![Verification complete]()
## After you submit
Most verifications complete within a few moments. Some need additional review, which can take up to **1 business day**.
You do not need to do anything while a verification is under review, and there is nothing to report.
## Troubleshooting
A **VPN, iCloud Private Relay, or similar privacy tool** is routing your traffic through the United States, so Persona locks the form to US ZIP format. Turn the tool off, clear your browser cache, and reopen the verification link.
Persona re-checks your location at the start of every session, so you do **not** need a new link from Support. Full steps: [Address form won't accept your postal code](/support/bugs#address-form-won’t-accept-your-postal-code-vpn-/-icloud-private-relay).
First, confirm the **Persona Wallet app is up to date** — an outdated version is the most common cause. Close the app, update it, and reopen your verification link.
If it is up to date and processing still does not finish, contact [support@mercor.com](mailto:support@mercor.com) with your Mercor account email so the team can look at your session.
This message means your verification session could not be started. It appears before Persona opens, so the Persona Wallet app is not the cause. Refresh the page and click **Start Verification** again.
If the message keeps appearing, contact [support@mercor.com](mailto:support@mercor.com) with your Mercor account email.
Plan to finish in Persona's app on your phone. On an iPhone or iPad, follow the prompt to open it. On Android, install Persona Wallet from Google Play when the **Continue on Persona Wallet** screen asks you to.
Sometimes Persona lets you finish in your phone's browser instead. If it asks for the app, install it to finish. Scanning the QR code with a second phone usually brings up the same request for the app.
An iPhone or iPad needs iOS 17.6 or later, and an Android phone needs Android 9 or later. Update your device's software if you can.
If it can't be updated, scan the **QR code** with another phone that meets the requirement and finish there. If you have no other phone available, contact [support@mercor.com](mailto:support@mercor.com).
Persona's app is not available in countries where Mercor doesn't offer its services. See [Is Mercor available in my country?](/how-to/create-account#is-mercor-available-in-my-country) for the list.
If you live in a country where Mercor offers its services and still see this message, contact [support@mercor.com](mailto:support@mercor.com) with your Mercor account email.
Update Persona Wallet to the latest version and restart your phone. Then start again from the **ID verification** step on Mercor, so the app opens a fresh session.
If it keeps happening, contact [support@mercor.com](mailto:support@mercor.com) with your Mercor account email.
Adding an ID inside Persona Wallet on its own doesn't complete Mercor's verification. Click **Start Verification** on Mercor and finish the flow that opens from there.
Reopen the verification link from your onboarding checklist, or click **Verify now** on the **Get verified** task on your Home page, to start a fresh session.
You have several attempts. If you exhaust them, or your verification fails, contact [support@mercor.com](mailto:support@mercor.com) and the team will advise on next steps.
No. Persona needs to capture the physical document through your camera. A photograph of a screen showing your ID will be rejected.
No. In most cases, you complete ID verification again each time you accept a new offer.
## Privacy
Persona is a third-party ID verification provider. Your ID and selfie are submitted to Persona and processed on their infrastructure.
For details on what Persona collects and how it is handled, see the [Persona Privacy Policy](https://withpersona.com/legal/privacy-notices).
# Island Browser
Source: https://talent.docs.mercor.com/how-to/island-browser
How to install and sign in to the Island Enterprise Browser for your Mercor project
Island is the secure browser some Mercor projects use for work. Signing in takes your **personal email and Okta password**, the same login you use for work.mercor.com. Your Okta account also needs one security method: **Okta Verify**, or a **security key or biometric authenticator** (Touch ID, Face ID, Windows Hello).
On the Mercor sign-in card, enter your **personal email** (the same login you use for work.mercor.com) and your Okta password.
Either Okta Verify, or a security key or biometric authenticator (Touch ID, Face ID, Windows Hello). You only set this up once.
Already using Okta Verify on this computer? Click **Sign in with Okta FastPass** to sign in without typing your password.
***
## Install Island
If Island isn't on your computer yet, install it first. This short walkthrough shows how:
***
## Sign in to Island
Watch the full sign-in flow, then follow the steps below:
Open Island. It connects to Mercor's Okta and the Mercor **Sign In** card opens.
Under **Personal Email**, type the email you use to log in to work.mercor.com. That's your Okta username. Then click **Next**.
If you already use Okta Verify on this computer, you can click **Sign in with Okta FastPass** instead and skip the password step.
Type your Okta password and click **Verify**.
If your Okta account doesn't have a security method yet, **Set up security methods** appears with two options under **Required now**:
* **Okta Verify**: an authenticator app for your phone or computer. You approve a push notification or type a 6-digit code.
* **Security Key or Biometric Authenticator**: register Touch ID, Face ID, Windows Hello, or a hardware security key on this computer.
Click **Set up** on the one you want and follow the prompts. Once it's registered, the other option moves to **Optional**, so you can click **Continue** to move on.
Okta shows **Signing in to Island Browser**, then Island finishes loading and you're signed in.
You don't use your `@mercor.expert` email to sign in to Island. Log in with your personal email, the same one you use for work.mercor.com and Okta.
***
## Security methods
Okta needs one security method on your account to confirm it's really you signing in. You pick which one:
* **Okta Verify**: a free app from Okta for your phone or computer. Install it from the App Store (iOS) or Google Play (Android), then scan the QR code that appears on screen to enroll. After that, you approve a push notification or type a 6-digit code.
* **Security key or biometric authenticator**: Touch ID, Face ID, Windows Hello, or a hardware security key on the computer you work from. Island prompts you to register it, and from then on you unlock with your face, fingerprint, or PIN.
If you already set up a security method (during your Okta onboarding, for example), you won't be asked again. You just confirm with it when Island asks.
Decide before you start. If you plan to use Okta Verify, install the app first so it's ready the moment Island asks for it.
***
## FAQs
Your **personal email**, the same one you use to log in to work.mercor.com. That's your Okta username. Your `@mercor.expert` email is not used to sign in to Island.
No. Opening Island now takes you straight to the Mercor sign-in card. Type your personal email there, not your `@mercor.expert` email.
It's a shortcut on the Mercor sign-in card for computers that already have Okta Verify set up. Click **Sign in with Okta FastPass** and Okta signs you in without a password. If it doesn't work, use the **Personal Email** field below it instead.
You need one security method, but it doesn't have to be Okta Verify. A security key or biometric authenticator (Touch ID, Face ID, Windows Hello) works too. Set up whichever you prefer, then click **Continue** to skip the other one.
Yes. If your Okta account already has one, for example because you enrolled Okta Verify during your Okta setup, you won't be asked again. Just confirm with it when Island asks.
You'll need to set up your security method again on your new phone. Open your contract, go to **Tools & integrations**, and click **Reset password** on the Okta card, which resets your MFA so you can re-enroll. See [Use Okta](/how-to/okta-access) for the full steps.
Double-check that you used your personal email and Okta password, not your `@mercor.expert` email. Also make sure your security method is available (your phone with Okta Verify, or Touch ID, Face ID, or Windows Hello on this computer). If it still won't work, email [support@mercor.com](mailto:support@mercor.com) with a short screen recording.
# Mercor Academy
Source: https://talent.docs.mercor.com/how-to/mercor-academy
How to take a free, self-paced Mercor Academy course on the Work Platform and earn a certificate
Mercor Academy is the free learning area of the Mercor Work Platform. You take a course at your own pace, pass a knowledge check after each video lesson, finish with a capstone, and earn a certificate.
There is no cost and no deadline. Your progress is saved, so you can stop and continue later.
Each course has short video lessons, a knowledge check after each one, and a final capstone.
Google Chrome on a desktop or laptop is the most stable option. The capstone also needs a camera, a microphone, and screen sharing.
When you complete a course, you earn a certificate you can share on LinkedIn or X.
## Before you start
* Mercor Academy is in the **Learn** tab of the Work Platform, at [work.mercor.com/learn](https://work.mercor.com/learn).
* Use Google Chrome on a desktop or laptop, and start each course in the browser you plan to use for the capstone.
* On a Mac, allow screen recording for Chrome in **System Settings > Privacy & Security > Screen Recording**.
* Turn off ad blockers for work.mercor.com.
* Turn off any VPN or proxy before you start. The [Account Security and Conduct policy](/policies/account-security-conduct#vpns-proxies-and-anonymizing-networks) explains the VPN block.
## How it works
Go to [work.mercor.com/learn](https://work.mercor.com/learn), choose a course, and click **Start learning**. Each course card shows how many lessons the course has and its estimated time.
![A Mercor Academy course card with its lesson count, its estimated time, and the Start learning button]()
On the welcome page, check the box to agree to the Mercor Academy code of conduct and confirm that the work you submit will be your own. Type your full name under **Signature**, then click **Enroll**.
![The Accept to begin panel with the code of conduct checkbox, the Signature field, and the Enroll button]()
Watch each video to the end inside the lesson page, then click **Mark complete & continue**. Lessons unlock in order.
After each video there is a short knowledge check. You get 3 attempts per check, and there is no time limit.
Read the capstone instructions, do the activity they describe, then take the AI interviews at the end of the course.
When you finish the last capstone interview, click **Claim certificate**. After that, the course page shows **View certificate**.
## What is in a Mercor Academy course?
A course page lists its lessons in order under **Curriculum**. Each video lesson is followed by a knowledge check on that video. The course ends with the capstone: reading lessons that give its instructions, then the AI interviews.
![A course's lesson list with video lessons, a knowledge check after each one, and the capstone lessons at the end]()
## What is a knowledge check?
A knowledge check is a short quiz after each video lesson in a Mercor Academy course. It is untimed, and you get 3 attempts. Knowledge checks do not show feedback on individual questions.
## What is the capstone?
The capstone is the last unit of a Mercor Academy course. You do not upload anything. You complete the activity described in the capstone instructions, then talk through your work in short AI interviews, sharing your entire screen.
Never share real confidential information in the capstone. If your work is confidential, or you are not working right now, use a past role, a side or volunteer project, or a realistic example from your field, with made-up or public data only.
## Troubleshooting
When you return to a lesson, Mercor Academy shows a pop-up that asks you to agree to the code of conduct. Check the agreement box and the **Resume** button turns on.
Mercor Academy lessons unlock in order. Finish the current lesson and click **Mark complete & continue** to open the next one.
If a Mercor Academy video shows a black screen or the message "We couldn't load the video," your network may be blocking Vimeo, which hosts the videos. To fix it:
1. In Chrome, go to **Settings > Privacy and security > Security**.
2. Turn on **Use secure DNS** and choose **Cloudflare (1.1.1.1)** or **Google (8.8.8.8)**.
3. Turn off ad blockers for work.mercor.com, and make sure no VPN is on.
4. Reload the lesson. If it still does not play, try another network, such as a mobile hotspot.
If none of this works, contact [support@mercor.com](mailto:support@mercor.com) and tell us which browser and device you are using.
No. Progress in a Mercor Academy lesson only counts when you watch the video inside the lesson page.
Watch the video to the end without skipping. The **Mark complete** button turns on once the video has played to the end inside the lesson page.
If Mercor Academy shows "Couldn't mark lesson complete" after you watched the whole video, wait a minute and click **Mark complete** again. You do not need to watch the video again.
Take each Mercor Academy knowledge check in one sitting and stay on it until you finish. If it restarts, answer the new questions.
If your connection dropped, your computer restarted, or the interview was closed by accident, contact [support@mercor.com](mailto:support@mercor.com) and tell us which course and interview it was. We can reset it.
The reset link is single-use and expires after 1 hour. Use it right away and relaunch the interview from the capstone lesson, in Chrome on your computer.
Contact [support@mercor.com](mailto:support@mercor.com) and tell us which course and interview it was, so we can reset it.
Use Chrome on a computer and share your **entire screen**. On a Mac, allow screen recording for Chrome in **System Settings > Privacy & Security > Screen Recording**, then restart Chrome. For other screen sharing problems, see [AI interview](/support/ai-interview).
Mercor Academy interviews are not listed in the Assessments tab. They only open from the capstone lesson inside the course.
## FAQ
No. Mercor Academy courses are free and unpaid, so do not log Academy time on a project timer. [Getting started](/working/getting-started) explains what to log on your timer.
Each course card in the **Learn** tab shows the course's number of lessons and its estimated time. There is no deadline, so you can take it at your own pace.
No, Mercor Academy courses have no deadline. Your progress is saved, so you can stop and continue later.
No. Mercor Academy is the free learning area in the **Learn** tab. Work trials and project trainings are separate and have their own rules.
No. Mercor Academy knowledge checks do not show feedback on individual questions.
No. The free versions of ChatGPT, Claude, and other AI tools are enough for Mercor Academy, and Mercor does not require you to buy anything.
When you finish the last capstone interview of a course, click **Claim certificate**. After that, the course page shows **View certificate**.
Yes. Use the share button to post your Mercor Academy certificate on LinkedIn or X, or share its verification link. Do not share course content or questions.
Your Mercor Academy certificate shows the name on your Mercor profile. If that name is wrong, contact [support@mercor.com](mailto:support@mercor.com).
Your Mercor Academy certificate appears on your Mercor profile, where teams at Mercor can see it. It can lead to new project opportunities, but it does not guarantee a project, an offer, or a pay change.
## Related pages
How the Assessments page works, and how it helps you qualify for opportunities.
How to prepare for an AI interview, and what to do when one needs a reset.
Your first day on a Mercor project: onboarding, tools, time tracking, and access.
How to contact Mercor support about your account, payments, or interviews.
# Okta Access
Source: https://talent.docs.mercor.com/how-to/okta-access
Instructions for Accessing Mercor Work Tools through Okta Post-Offer Acceptance
Okta is the system Mercor uses to manage access to internal work tools. Upon acceptance of your contract, Okta provides you with access to project tools such as Slack and guarantees that all systems are secure and centrally managed.
Your Okta email is consistently the personal email associated with your work.mercor.com account.
Okta provides SSO access to Slack, RL Studio, and Google Workspace (your @mercor.expert email, Drive, and Calendar). Other tools used on your project (such as Feather or SuperAnnotate) have their own access methods, documented in your project's onboarding document. When your Insightful account uses SSO, you log in to it through Okta.
You will not receive a separate email invitation. Access is granted through your contract.
If you lose access, open your contract and click **Reset password** on the Okta card under **Tools & integrations**. This resets both your password and your MFA.
## Overview
* Okta is set up only when your contract shows an **Okta setup** step during onboarding. That step is where your **Okta account** is created.
* Okta provides single sign-on (SSO) access to your core Mercor work applications: **Slack**, **RL Studio** (for contractor annotators, via the *Studio* tile), and **Google Workspace** (your `@mercor.expert` email, Drive, and Calendar, via the *Google Workspace* tile).
* Other tools used on your project, such as **Feather** or **SuperAnnotate**, have their own access methods and are not accessed through Okta. Always refer to your project's onboarding document for tool-specific instructions.
* When your **Insightful** account uses SSO, you log in to it through Okta. See [Use Insightful](/how-to/use-insightful).
* Your **Okta email** corresponds to your **personal email address** — the same one associated with your Mercor profile.
* If your platform email is updated later, your **Okta email will be updated as well**, and your **previous Okta password will remain valid**.
If you have recently accepted a contract and have not yet been granted Slack access, or if you encounter the message "No available workspaces," please wait up to 24 hours for Slack to complete synchronization.
***
## How It Works
If the demo does not load, [open the interactive demo](https://capture.navattic.com/cmpollfrq000w04ju2af3d8qj).
1. On your Mercor home page, open your accepted offer to go to its contract page.
2. Open the **Onboarding** section in the left panel and select **Okta setup**. Okta gives you single sign-on for Slack, Google Workspace and other client tools.
3. Click **Provision Access** to start the Okta connection.
4. Click **Set up** next to **Password**, enter your new password, re-enter it to confirm, and click **Next**.
5. Set up at least one security method. This guide uses a passkey: click **Set up** under **Security Key or Biometric Authenticator**. You can use Okta Verify instead, or add it as well.
6. Choose where to save your passkey and click **Create**. Google Password Manager syncs it to your Google Account, iCloud Keychain syncs it across your Apple devices, and your Chrome profile keeps it on this computer only.
7. Click **Continue**. Okta Verify is optional once your passkey is set up.
8. Click **Stay signed in** to reduce repeated sign-ins on this device.
Your Okta account is created in the **Okta setup** step of your contract's onboarding, when your contract includes that step. Complete it on a computer or laptop.
To open your Okta dashboard, open your contract and click **Dashboard** on the Okta card under **Tools & integrations**. During onboarding, the **Okta setup** step shows **Open Okta dashboard** instead. Your username is the personal email on your Mercor account.
Okta access is revoked solely upon the conclusion of all Mercor contracts associated with your account. Should one project complete while another remains active, your Okta access will remain in effect.
Migration to Okta will deactivate the previous Slack credentials. Please utilize your Okta login for access. Kindly note that workspace access may require several hours to become active.
## Client tools and their status
Once your Okta account is active, the **Okta setup** step and the Okta card on your contract list your client tools, such as Slack or Google Workspace. Each tool shows one of two statuses.
Your access to this tool is set up.
This tool is still being set up. Wait, and check again later.
The **Okta setup** step can show **Okta account activated** while some tools are still **Pending**. Your Okta account works in the meantime.
***
## What is MFA?
Multi-Factor Authentication necessitates an additional verification method beyond your password. This safeguards that only you have access to your account and Mercor-related tools.
## What is FIDO2 / WebAuthn?
FIDO2 (WebAuthn) constitutes a robust authentication protocol endorsed by Okta. Unlike SMS codes or authenticator applications, FIDO2 employs a secure digital key stored locally on the user's device. This cryptographic key is called a **passkey**.
## What is a Passkey?
A passkey represents a cryptographic credential securely stored within a vault or password manager on your device. Authentication is achieved using methods such as fingerprint recognition, device PIN, facial recognition, or the device’s unlocking mechanism.
## What is Okta Verify?
Okta Verify is a free mobile authenticator app from Okta. After you enroll it, you approve each sign-in with a push notification, or by entering the 6-digit code the app displays. You can enroll Okta Verify in addition to a passkey — both can be active on your account.
## Supported Passkey Managers
Passkeys must be stored in a manager that supports WebAuthn. Before configuring Okta, ensure that your preferred passkey manager is installed, active, and signed in.
The simplest method. Works on Windows, macOS, Android, and ChromeOS. Requires being logged into Chrome with your personal Gmail and having sync enabled.
Works across Safari, iPhone, iPad and macOS. Requires iCloud Keychain enabled and an Apple device screen lock / device password protection.
Works on Windows PCs with facial recognition, fingerprint, or PIN configured.
Stores passkeys directly in your Android device’s secure environment. Requires Google account login.
Fully supports FIDO2/WebAuthn. Requires 1Password installed and signed in, with passkey storage enabled.
Any system that supports WebAuthn and platform authentication (YubiKey, device TPM, etc.).
You must already have your passkey manager configured on the device before starting the Okta step. Otherwise, FIDO2 enrollment will fail.
***
## Important Requirements Before Setup
### Use Google Chrome(Browser) for the setup
Chrome is the most stable and universal option for completing the Okta setup.
To ensure that Chrome can generate your passkey:
* Use Google Chrome (note that Firefox is not supported).
* Log in to Chrome using your Gmail account; otherwise, the Google Password Manager will not be activated.
* Complete the Okta setup on a computer, whether desktop or laptop.
* Avoid using incognito windows or private browsing modes.
If Chrome is not logged in or sync is disabled, the FIDO2 pop-up will not be displayed.
### Do not use a VPN
Sign-ins to Okta through a VPN, proxy, or other anonymizing network are blocked and show a **403 Access Forbidden** error before the sign-in page loads. Turn off any VPN (system-wide app or browser extension) before starting the Okta setup and whenever you sign in to Okta. See the [Account Security and Conduct policy](/policies/account-security-conduct#vpns-proxies-and-anonymizing-networks).
***
## Configuring Password and FIDO2 Passkey
### Using Chrome Browser (Recommended)
1. Open Google Chrome on your computer.
2. Confirm that you are logged into Chrome using your personal Gmail account.
3. Ensure sync is enabled.
4. Visit work.mercor.com.
5. Go to your contract, under your Contracts tab, and select the **Okta setup** step.
6. Click **Provision access**. A new tab opens where you set your Okta password.
7. When prompted, click **Set up** under **Security Key or Biometric Authenticator**.
8. In the Chrome pop-up, select **Create Passkey**.
9. Chrome saves your passkey in Google Password Manager.
10. Return to the **Okta setup** step and click **Check status**.
If you already have an Okta account, the step shows **Reset password** instead of **Provision access**. Click it and follow the same steps from step 7.
You are now ready to authenticate into your Okta Dashboard and access Slack.
### Using Safari Browser (Alternative)
***
## Setting Up Okta Verify
To add **Okta Verify** to your account, you will need the free Okta Verify app on your phone.
1. Install **Okta Verify** from the App Store (iOS) or Google Play (Android).
2. On your computer, go to [work.mercor.com](https://work.mercor.com) and open your contract. During onboarding, select the **Okta setup** step and click **Provision access**. If your Okta account is already active, click **Reset password** on the Okta card under **Tools & integrations** instead.
3. When prompted to set up a security method, select **Okta Verify** from the available options.
4. A QR code will appear on your computer screen.
5. Open the Okta Verify app on your phone, tap **Add account**, and scan the QR code.
6. Approve the prompt to finish enrollment.
After enrollment, you approve future sign-ins with a push notification from the Okta Verify app, or by entering the 6-digit code it displays.
The Google Chrome requirement above applies specifically to creating a passkey. Okta Verify enrollment uses a QR code, so you can complete it from any supported browser.
***
## Resetting Password and MFA
If you lose access to your device, get a new phone, or cannot authenticate using your passkey:
If the demo does not load, [open the interactive demo](https://capture.navattic.com/cmpogv608002n04i9bpuk1owe).
1. Open your active contract from your Mercor home page.
2. Click **Reset password** under the Okta tile, then click **Confirm**. A new tab opens where you set a new password. This also resets your security methods, including your passkey and Okta Verify, so you set them up again afterwards.
3. Enter a new password, re-enter it, and click **Reset Password**. Use the eye icon to check that both fields match.
4. If you see "Password cannot be your current password", choose a different password and click **Reset Password** again. The password needs at least 8 characters, a lowercase letter, an uppercase letter and a number, can't contain parts of your username, and can't be one of your last 4 passwords.
5. Set up at least one security method. This guide uses a passkey: click **Set up** under **Security Key or Biometric Authenticator**. You can use Okta Verify instead, or add it as well.
6. When Chrome asks where to save the passkey, choose **Google Password Manager** so it syncs to your Google Account. Click **Create** and confirm with Touch ID, your fingerprint or your device PIN. A passkey saved to your Chrome profile stays on that computer only.
7. Click **Continue** to finish. Okta Verify is optional once your passkey is set up. You reach Slack and Google Workspace from the Okta Dashboard. Slack can take up to 24 hours to sync after a fresh setup.
### Reset from the Okta card on your contract
Open your contract and find the Okta card under **Tools & integrations**. Click **Reset password**, then click **Confirm** in the **Reset Okta password?** dialog. During onboarding, the **Reset password** button is in the **Okta setup** step. The Okta card is not shown on a contract that has ended.
This action:
* Resets your Okta password
* Resets your MFA enrollment
* Allows you to complete the full setup again
Passkeys cannot be transferred automatically between devices unless synced through a manager like Google Password Manager, iCloud Keychain, or 1Password.
***
# FAQs
## Common Issues & Troubleshooting
On the Okta **Sign In** page, you may encounter one of these two error banners:
* **"Security method can't be set up at this time. Contact support for assistance."**
* **"Unable to sign in. Contact support for assistance."**
![Okta Sign In page with the error banner Security method can't be set up at this time. Contact support for assistance.]()
![Okta Sign In page with the error banner Unable to sign in. Contact support for assistance.]()
Despite what the message says, you do not need to contact support. Both errors are easily fixed by resetting your password directly from your contract:
1. Go to [work.mercor.com](https://work.mercor.com) and open your contract under the **Contracts** tab.
2. Under **Tools & integrations**, click **Reset password** on the Okta card.
3. Click **Confirm** in the **Reset Okta password?** dialog.
4. Complete the setup again. This resets both your password and your MFA enrollment.
Also make sure any **VPN is turned off** before signing in. Sign-ins through a VPN or proxy are blocked and show a 403 Access Forbidden error.
No. Sign-ins through VPNs, proxies, and other anonymizing networks are blocked and show a **403 Access Forbidden** error before the sign-in page loads. Turn off any VPN (system-wide app or browser extension) before starting the Okta setup and whenever you sign in to Okta. This also includes iCloud Private Relay and "secure browsing" features inside antivirus software. See the [Account Security and Conduct policy](/policies/account-security-conduct#vpns-proxies-and-anonymizing-networks).
You are encountering this error because you are attempting to reset your password via the Okta portal. Reset your password from your contract instead: open it from the **Contracts** tab on [work.mercor.com](https://work.mercor.com) and click **Reset password** on the Okta card under **Tools & integrations**.
This usually happens when Chrome is not prepared to create a passkey.\
Please check the following:\
• You are logged into Chrome with your Gmail\
• Sync is enabled\
• Your device has an active screen lock / device password protection\
• You are not using incognito mode\
• A passkey manager is configured\
After checking, restart Chrome and try again.
This occurs when your device’s passkey manager is inactive or improperly configured.\
To resolve this:\
• Enable a screen lock / password protection on your device\
• Confirm that your device supports passkeys\
• Ensure you are logged into your passkey manager (Google, iCloud, 1Password, etc.)\
• Try again using Chrome
This occurs when using Firefox or in private browsing mode. Use Google Chrome, as Firefox does not support the Okta WebAuthn configuration used by Mercor.
This happens when too much time passes or when switching devices during setup. Return to your contract and start again from the **Okta setup** step, or from **Reset password** on the Okta card under **Tools & integrations**.
Open your contract and click **Reset password** on the Okta card under **Tools & integrations**. This resets both your password and your FIDO2 passkey so you can complete the setup again.
This occurs when a project transitions to Okta-managed access. Your previous Slack credentials no longer work. Please log in using your Okta credentials.
Slack may take up to 24 hours to synchronize after completing the Okta setup. Please wait and try again later.
This error appears when editing your Personal Information at [https://c-mercor.okta.com/enduser/settings](https://c-mercor.okta.com/enduser/settings) while the **Last Name Privacy** field is left empty.
![Okta Personal Information form showing the error Invalid value data type for property abbreviateLastName, with the Last Name Privacy field empty]()
To resolve this:
1. Scroll down to the **Last Name Privacy** dropdown.
2. Select one of the available options — this setting controls whether your full last name or only its initial is displayed in connected tools such as Slack.
3. Click **Save** again.
Once a value is selected, your profile changes will be saved normally.
If your first name, last name, or display name isn't syncing correctly from Okta to Slack, try editing the field in your Okta settings to ensure it contains **no special characters** — including emojis, ampersands (&), em dashes (—), or similar symbols.
You can update your name at: [https://c-mercor.okta.com/enduser/settings](https://c-mercor.okta.com/enduser/settings)
Once updated, changes should reflect in Slack shortly.
## General Questions
1. On your phone, open the same browser you used on your computer during your initial Okta setup.
2. Go to work.mercor.com.
3. Open the Contracts tab and select the contract associated with the Slack workspace you want to access.
4. Under **Tools & integrations**, tap **Dashboard** on the Okta card.
5. Log in using the Okta credentials you previously created on your computer.
6. Once you are logged into Okta, tap the Slack tile.
7. You will be prompted to open or download the Slack mobile application. Open it, and your Mercor workspace will load automatically.
Yes. Any FIDO2-certified passkey manager is supported, but it must be configured on your device before you begin the Okta setup. Chrome Password Manager is recommended because it is the simplest and most compatible option.
Yes. If your device is not prepared for passkey creation, Okta cannot complete the FIDO2 setup, and enrollment will fail.
Okta access is created directly in the **Okta setup** step of your contract. You will not receive an email invitation.
No. Okta always uses the personal email on your Mercor account.
Yes. Your Okta login email address is updated automatically, while your current password remains valid.
When you accept a new contract, your Okta access is automatically reactivated.
Yes. Okta Verify is now available. Install the Okta Verify app on your phone, then choose **Okta Verify** when setting up your security method during Okta setup. You can have both a passkey and Okta Verify enrolled on your account. See [Setting Up Okta Verify](/how-to/okta-access#setting-up-okta-verify) for step-by-step instructions.
To modify your **display name** as displayed in Slack, please visit your Okta profile settings at:
* [https://c-mercor.okta.com/enduser/settings](https://c-mercor.okta.com/enduser/settings)
When saving your changes, make sure the **Last Name Privacy** dropdown has a value selected. Leaving it empty will cause an "Invalid value data type for property 'abbreviateLastName'" error.
Any modifications made in this location will automatically synchronize with Slack. Kindly allow sufficient time for the updates to be reflected across all related tools.
Expert Slack usernames are now **`automatically prefixed with [EXP]`** to help differentiate contractors from internal Mercor team members. This is part of our identity and workspace management policy — it cannot be manually removed or changed.
If you have more than one active contract, you will appear in multiple Slack workspaces. To switch:
1. Open Slack.
2. Click the workspace switcher in the top-left corner.
3. Select the workspace for the project you want to access.
Use this menu anytime you need to move between project-specific channels and messages.
![Slack workspace switcher open in the top-left corner, listing each workspace you belong to]()
No. Okta authentication always uses your personal email address associated with your Mercor work platform account.
The @mercor.expert contractor email cannot be used to access Okta.
Okta provides single sign-on (SSO) access to the following tools:
* **Slack** — log in via the *Slack* tile in your Okta dashboard.
* **RL Studio**: log in through the *Studio* tile in your Okta dashboard.
* **Google Workspace** — your `@mercor.expert` email, Drive, and Calendar, accessed via the *Google Workspace* tile in your Okta dashboard.
When your **Insightful** account uses SSO, you also log in to it through Okta, starting from the Workpuls app. See [Use Insightful](/how-to/use-insightful).
Other tools used on your project, such as **Feather**, **SuperAnnotate**, and similar platforms, are **not** accessed through Okta. Each of these has its own access method, typically documented in your project's onboarding document.
If you are unsure how to access a specific tool, please open your project's onboarding document, or ask Maven in your project's support channel.
These tools are not provisioned through Okta. Please check your project's onboarding document for the correct access link and login instructions. The onboarding document is shared with you at the start of the project and is typically available in your project's Slack channel or on your contract page at work.mercor.com.
If you cannot find the access instructions, please ask in your project's support channel or contact [support@mercor.com](mailto:support@mercor.com).
Your `@mercor.expert` Google Workspace account (email, Drive, Calendar) is accessed through Okta:
1. Go to work.mercor.com and open your contract.
2. Under **Tools & integrations**, click **Dashboard** on the Okta card, then log in using your personal email.
3. Once inside the Okta dashboard, click the *Google Workspace* tile.
You can then access Gmail, Drive, and Calendar with your `@mercor.expert` identity. For more details, see the [Expert Email](/working/expert-email) page.
Log in through Okta. Go to [c-mercor.okta.com](https://c-mercor.okta.com), log in with your personal email, then click the *Studio* tile. You are logged in to RL Studio automatically, with no separate password.
If the *Studio* tile is missing from your Okta dashboard, or if you click it and are not automatically signed in, please contact [support@mercor.com](mailto:support@mercor.com) with a short screen recording of the issue.
# Payments
Source: https://talent.docs.mercor.com/how-to/payments
How and when Mercor pays you — and how to set up your payout account.
## Quick estimator — when will I get paid?
Use the calculator below to estimate your gross payout, find the exact date Mercor will release it, and convert the Saturday–Friday IST work week to your local time. It also covers bonus and work-trial release windows and explains the timing differences between Wise and Stripe.
***
## How Mercor pays you
Mercor pays hourly contractors **every Wednesday around 12:00 PM PST**. Each payout covers the previous work week (**Saturday 12:00 AM → Friday 11:59 PM IST**) — approximately a five-day lag from the last workday.
Bonuses, work-trial pay, and referral payouts use a separate release schedule with two windows per week (Wednesday and Friday in PST). The calculator above maps both to your local time.
All Mercor contracts are denominated in **USD**. Your payment provider (Stripe or Wise) converts USD to your local currency at the time of payout.
### Which provider do I use?
Mercor automatically assigns your payment provider based on your region - you do not choose it.
Used in countries where Stripe Connect supports payouts. Funds arrive in your Stripe Express account, then transfer to your linked bank account.
Used in countries Stripe Connect does not yet support. Wise emails you after each release — you must accept the transfer for funds to reach your bank.
You can confirm whether your country is supported by Stripe on our list of [supported countries](/policies/supported-countries).
***
# Setting up Stripe
Stripe Connect is Mercor's primary payout method for contractors whose bank accounts are in Stripe-supported countries. Follow the steps below the first time you accept an offer.
During offer acceptance, select **Setup Payments**. This launches the Stripe Express onboarding flow.
![Offer page with the Setup Payments item in the list of steps to complete before accepting the offer]()
Follow Stripe's prompts carefully — identity verification, bank account details, and tax information are all required. If you get stuck, Stripe's own help center is at [support.stripe.com/express](https://support.stripe.com/express).
Once Stripe confirms your setup, you'll be returned to the Mercor offer flow to complete acceptance.
Stripe requires a [7-day holding period on your first payout](https://support.stripe.com/questions/waiting-on-your-first-stripe-payout-what-you-need-to-know). This is a Stripe rule — Mercor cannot override it. Subsequent payouts follow the normal Wednesday cadence.
## Choose your payout speed
After Stripe is set up, choose how funds move from your Stripe Express balance to your bank account. You can change this anytime in **work.mercor.com → Profile → Account → Payout preferences**.
**Free** · Funds arrive in your bank within **up to 5 business days** after Mercor releases the payout. This is the default option.
**1.0% fee** · Funds arrive in your bank within **\~30 minutes** of release, provided your bank supports Stripe Instant Payouts in your country.
Most contractors stay on Standard. Instant is worth the 1% fee only when you genuinely need the money in your bank the same day — for example, around a known billing date.
## About your Stripe Express account
* Stripe disburses to **bank accounts only** — debit cards, prepaid cards, and digital wallets are not supported.
* **Two-factor authentication is mandatory** via SMS.
* Monitor every payout in your [Stripe Express dashboard](https://connect.stripe.com/) — each entry includes a payout trace ID, status, and expected arrival date.
* Your bank account must be in **your own legal name**. Joint accounts, business accounts, and accounts in a family member's name will fail Stripe's KYC checks.
***
# Setting up Wise
Wise is used for contractors whose bank accounts are in countries Stripe Connect does not yet support. Unlike Stripe, Wise requires you to **action an email** for each payout to arrive.
After Mercor releases a payout, Wise emails you at the address registered with your Mercor account. Check your **spam folder** if it does not appear within 24 hours.
![Email from Wise saying that Mercor has sent you a payout, with a Track your transfer button]()
Click the link in the email to reach Wise's registration page. Select **Personal account**, create a username and password, then click **Continue to claim**.
![Wise sign-up page with Personal selected, fields for email, password and country, and the Continue to claim button]()
Wise requires 2FA via SMS or an authenticator app for security.
![Wise page asking you to verify your phone number with a code, with a Send verification code button]()
Provide your bank routing/account number and the account holder's name. The account must be in your own legal name — same KYC rule as Stripe.
![Wise form for entering your bank account details, including the account holder's full name]()
Confirm the transfer in Wise. Funds typically arrive within **\~1 hour**, though some country corridors take longer based on local banking rules. **If you do not accept the email, the transfer stalls on Wise's side — Mercor cannot push it through.**
![Wise confirmation page saying Done, with a Got it button]()
Wise payouts can only be sent to the **email address registered with your Mercor account**. Wise balances, Wise tags, and Wise debit cards are not supported as destinations.
***
## Payment troubleshooting — quick checks
Most "payment didn't arrive" reports come down to a small set of root causes. Run through these before contacting support.
If you're on **Wise**, check the Wise email (including spam) — the transfer requires your acceptance. If you're on **Stripe**, payouts can take 2–3 business days (up to 5 during holidays). Open your [Stripe dashboard](https://connect.stripe.com/) to see the payout status and trace ID.
Holds are placed by **Stripe directly** — Mercor cannot remove them. Log in to Stripe, complete every pending action, and contact Stripe Support if the hold persists. Once cleared, payouts resume automatically.
The receiving bank auto-rejects the payment, and the funds are returned to your Stripe balance. Once you update your bank details, Stripe retries automatically. Expect **10–15 business days** — this cannot be expedited.
Both Stripe and Wise require that the bank account be in **your legal name** for KYC and AML compliance. Joint, business, or relative-owned accounts will fail or be flagged.
Bonuses require **explicit approval logged in the system** — a verbal "approved" from your SPL or PM is not enough. Ask them to confirm the bonus was logged. Once logged, it lands on the next Wednesday or Friday PST release window.
Both pull from the same source but are not real-time (max lag \~3 hours). Mercor's **Spend page** groups hours by the IST work week (Sat 12:00 AM → Fri 11:59 PM IST). Insightful's "this week" may use a different boundary.
If your issue is not listed above, see the FAQ below or reach out via [work.mercor.com](https://work.mercor.com).
***
## FAQ
Every **Wednesday around 12:00 PM PST**. The payout covers the previous work week (**Saturday 12:00 AM → Friday 11:59 PM IST**), with approximately a five-day lag from the last workday. The calculator at the top of this page translates this into your local time.
Bonus-style payouts have two release windows per week, both at \~12:00 PM PST:
* Approved **Wednesday 12 PM – Sunday 11:59 PM PST** → paid the following **Wednesday**.
* Approved **Monday 12 AM – Wednesday 11:59 AM PST** → paid **Friday** of the same week.
Missing a window pushes the payout to the next cycle. Maximum lag is 7 days.
**Stripe Connect** deposits automatically into your linked bank account (2–3 business days; \~30 minutes if you have Instant Payout enabled). **Wise** sends you an email — you must click the link, log in, and accept the transfer before the money moves. Mercor cannot bypass either system. Provider assignment is based on the country of your bank account.
Both pull from the same source but are not real-time — maximum expected lag is \~3 hours. Mercor's **Spend page** groups hours by the IST work week (Sat 12:00 AM → Fri 11:59 PM IST), while Insightful's view may use a different "this week" definition. Use the Spend page total as the source of truth for payouts.
Insightful caps time during a pause at \~1 minute per contractor (it cannot enforce zero). Time logged during a pause is **not paid**. If you see payment for paused time, contact your PM.
Fields marked as optional can be left blank if they do not apply to you. For required business fields, treat yourself as a sole proprietor and enter your personal details.
No. Stripe supports USD payouts only when the platform and your connected account are in the same country. Mercor's platform is registered in the United States, so contractors outside the U.S. receive payouts in their **local currency** after automatic conversion.
No. You must create and connect a **new Stripe Connect account** during Mercor's setup flow. Existing standalone Stripe accounts cannot be linked.
Yes. On your [Earnings dashboard](https://work.mercor.com/earnings), click the Stripe option in the top-right corner and select **Reset Payment Setup**.
This permanently deletes your previous Stripe data and transaction history. Do not reset while you have a payment in transit or a balance on your Stripe account.
Reset your password on Stripe's login page. Mercor cannot reset Stripe credentials on your behalf.
Mercor cannot modify your Stripe account details. Contact [Stripe Support](https://support.stripe.com/) directly to update your email.
Update your linked bank in your [Stripe Express dashboard](https://connect.stripe.com/) at any time. Go to **Settings → Payouts** and edit your external bank account details.
This usually happens when an individual's personal name was entered in a "company name" field, causing a mismatch. Contact [Stripe Support](https://support.stripe.com/) — they can perform a manual review.
Stripe's public site refers to **standalone** Stripe accounts. Mercor uses **Stripe Connect**, which supports more regions. If your country is on our [supported countries list](/policies/supported-countries), you can set up your Stripe Connect account through your [Earnings dashboard](https://work.mercor.com/earnings).
No. For compliance reasons, Mercor can only send payouts to a **bank account in your own legal name**, located in a **supported country**. Accounts owned by relatives, friends, or companies you do not control are not permitted.
No. Mercor payouts run **automatically each week** — we cannot manually hold, delay, or consolidate them.
No. Wise payouts can only be sent to the **email address registered with your Mercor account**, in your local currency. Wise balances, tags, and cards are not supported destinations.
Stripe Express only supports **local bank accounts** in the same country as your Stripe region. For example, a Canadian Stripe Express account cannot be linked to a U.S. bank account.
Stripe issues a **payout trace ID** once the payout is marked *Paid*. You can find it in your Stripe Express dashboard under Payout Details, and share it with your bank.
No. Once Stripe or Wise has processed the payout, the timeline depends entirely on the banks involved. Mercor cannot influence transfer speed downstream.
No. Payouts already initiated continue to the old account. Only **future** payouts use the updated bank details.
Mercor contract rates are always in **USD**. Stripe and Wise convert to your local currency at the time of each payout.
No. Identity verification cannot be bypassed. Stripe requires this information — including SSN for U.S. users — to comply with financial regulations. Without it, you cannot complete setup or receive payouts.
Stripe determines required banking fields based on the country you selected during setup. The field name shown may be generic, but it maps to a country-specific banking code behind the scenes. Contact your bank for the exact value Stripe expects — these are often not visible in online banking apps.
No. Stripe controls which banking fields are required, how they're labeled, and whether the details are valid. If your bank has confirmed the details and Stripe still rejects them, contact Stripe Support directly with the error message and your bank's confirmation.
The receiving bank auto-rejects and the funds return to your Stripe balance. Stripe automatically retries using your updated bank details. Expect **10–15 business days** — this cannot be expedited. No action is required from you or Mercor as long as your bank details are corrected in Stripe.
Wise payouts must be claimed using the link Wise emails you. An unclaimed transfer eventually expires or is canceled from Wise's end.
If that happens, the payment is not lost. Contact Mercor Support so the transfer can be reviewed and reissued. A reissued payment is a new Wise transfer with a new claim link, so always use the newest link you receive rather than the expired one.
Claim your Wise transfer as soon as the email arrives, and check your spam folder if it does not appear within 24 hours of a release.
If the claim link opens correctly but you cannot sign in to Wise, whether that is a "Something went wrong" message, a profile-selection loop, or being unable to access your account, the problem is with your Wise account rather than your Mercor payout.
Mercor cannot access, reset, or troubleshoot your Wise credentials. Contact Wise Support directly, and keep the transfer details from your Mercor email so you can reference the payment.
Stripe's support for your country does not guarantee that every bank or account configuration in that country is supported.
If you see errors such as "We couldn't find the bank for that routing number," an unrecognized account, or details that cannot be validated, first confirm the exact routing, IBAN, SWIFT or BIC, and account number with your bank, then re-enter them precisely as your bank provided them.
Never substitute a different routing number, shorten your account number, or select a similar branch just to make the form accept it. A payout sent to details you invented will fail or reach the wrong account.
If your bank confirms the details are correct and Stripe still rejects them, that means that the bank is not supported on Stripe's network; please use a different bank account.
# Refer someone
Source: https://talent.docs.mercor.com/how-to/referrals
Troubleshooting, status updates, and assistance with your referral link and earnings sharing.
If you require assistance regarding your referral link, earnings payment, or status tracking, be assured that you are in the appropriate place.
## How to refer someone
* Navigate to the Job Listing page for the role to which you would like an individual to apply.
* While logged in, scroll to the referral section on the listing and click **Copy** to get your unique referral link.
![]()
Do ensure that you utilise your unique link to guarantee that the referral is properly recorded in your account. You can locate this in your ‘Referral’ section on the Work Platform. Click on the ‘Share’ icon
A referral is recorded when new talent signs up using your unique referral link and claims it in time. Who can be referred is set out in the [referral policy](/policies/referrals).
Mercor uses an earnings-sharing model. Once your referral begins billable work, you earn 20% of what they earn (hourly pay and bonuses), up to a cap known as ‘Earnings Cap’. Work on one-time-payment listings, where the pay is shown as a single one-time amount instead of an hourly or per-task rate, is not included.
Once eligibility is confirmed, referral earnings are released in the next referral payout cycle (Wednesdays and Fridays at 12:00 PM PST).
## Confirming a referral
When someone you referred accepts an offer, they are asked to confirm the referral. They can select **Yes, confirm**, or indicate they don't recognize the referrer. If they confirm, the referral is linked to you; if they decline, it is removed.
On your **My Referrals** dashboard you'll see your confirmed referrals, along with a **Couldn't attach** view for any referral attempts that could not be linked.
## Reminding your referrals
From your **My Referrals** list, you can send a referral a reminder with a short custom message (10–300 characters). You can also select several referrals at once and send a reminder in bulk. Once a referral has been reminded, it shows as **Already reminded**.
## Tips for effective referrals
Top candidates typically have:
* A complete Mercor profile and a strong resume
* A professional, up-to-date LinkedIn with clear credentials
* A profile photo (and GitHub link if relevant)
* Camera enabled during the AI interview (required for verification)
* No VPN usage during the application process
The more data points a candidate provides, the more confident Mercor is when extending an offer.
Frame the opportunity as consulting or project-based work, not a full-time job. Many candidates — especially doctors, lawyers, and senior professionals — respond better to "consulting role" or "expert project" language.
Here is a sample message you can adapt:
> Hi \[Name],
>
> I'm working on a short-term consulting project at Mercor and thought of you. I think you'd be a great fit.
>
> If you're open, I'd love to refer you.
>
> Best, \[Your Name]
This status indicates that your referral is working and you are actively earning.
You will also see your progress toward the earnings cap for that referral.
Referral earnings are released twice per week on Wednesdays and Fridays at 12:00 PM PST. After release, bank transfers typically arrive in 2–3 business days (longer around holidays).
## Your Earnings Cap
Your earnings cap is determined by the first offer your referral accepts that is not on a one-time-payment listing.
* Hourly contracts: cap = 4× the hourly rate of the first accepted offer
* Daily/task-based (DBC/task-based) contracts: cap is explicitly set per contract
If your referral later works on different projects (higher-paying or lower-paying), your cap does not change. You will continue earning 20% across all of their projects until you reach the earnings cap as determined by their first accepted offer. One-time-payment listings are the exception: they do not generate referral earnings and are not used to set the cap.
Case example (earning across projects):
* If your Earnings cap is 4× the hourly rate of Project 1, you can still earn across Projects 1, 2, and 3—because you may not reach the cap from Project 1 alone (or even from Projects 1 + 2), and only reach it after your referral has worked across Projects 1 + 2 + 3.
* Your Earnings cap is locked to Project 1 (the first offer your referral accepted), but your 20% earnings continue across Projects 1, 2, and 3 until you hit that Earnings cap.
* Even if your referral moves from Project 1 to Projects 2 and 3, your earnings continue to accumulate towards the same cap—so you might only reach the cap after their work spans Projects 1, 2, and 3.
## Referral links & tracking
Maintaining UTM parameters (e.g., utm\_source=referral...) assists us in channel analysis; however, it is optional. Your referral is still tracked even in their absence. We are currently developing shorter, customizable URLs.
Refresh using Shift+Cmd+R (Mac) or Shift+Ctrl+R (Windows), or alternatively, access the role directly at work.mercor.com/explore.
Try refreshing using Shift + Cmd + R (Mac) or Shift + Ctrl + R (Windows). Or visit [work.mercor.com/explore](https://work.mercor.com/explore) directly.
No. They're helpful for analytics but not required. Your referral will be tracked regardless.
Go to the **My Referrals** tab in your dashboard. You'll see their name, status, and hours. If they're missing on your dashboard, please send an email to [support@mercor.com](mailto:support@mercor.com).
To get a specific listing/application referral link:
1. Go to the [Mercor Explore page](https://work.mercor.com/explore).
2. Search for or open any job listing.
3. Scroll down to the **Earn rewards by referring** section.
4. Click **Copy** to copy your unique referral link. You can also use **Share** from your **My Referrals** page.
A valid referral link will include a **“referralCode”** parameter in the URL.
This ensures that any applications submitted through your link are correctly attributed to you.
You can easily manage your LinkedIn connections from the Referral Dashboard, Go to the My Connections tab:
**To upload or update your connections:**
* Click on Re-upload to upload a new or updated list of your LinkedIn connections
**To delete your connections:**
* Click on the Delete button to remove your uploaded connections
**To refresh matches:**
* Click on the Refresh button to revalidate and update your connection matches
**Important notes:**
* Mercor does not contact your LinkedIn connections automatically
* Your connections are only contacted if you explicitly choose to initiate an introduction by clicking the Intro button. This ensures you remain fully in control of outreach to your network.
***
## Fast-Paced Referrals
Fast-Paced Referrals are available only for selected roles and selected experts. If you are eligible, you may see the option on the Offer/Contract page, Explore page, or My Referrals page. The Offer/Contract page banner is typically the most prominent entry point.
Fast-Paced Referrals let eligible experts recommend someone they personally know before the candidate applies. If the recommendation is approved, the candidate receives a faster path for that role after signing up through the approved referral link.
Fast-Paced Referral eligibility is checked live each time the option appears and each time you submit a recommendation. Access can change if the role is no longer fast-paced, your contract on the role ends, you are no longer in the eligible expert set, or your weekly quota has been exhausted.
If you are eligible, you may see a Fast-Paced Referral banner or option on Mercor. You can submit the candidate’s email, weekly availability, earliest start date, and supporting information such as a resume, LinkedIn profile, or manual profile details.
The candidate must be new to Mercor. Submissions for an email address that already belongs to an existing Mercor account will be rejected.
The recommendation is reviewed by the project team. Reviews are typically completed within 4 days.
You can track the request status from the **Approval Requests** tab inside the Fast-Paced Referral modal. Statuses may include **Pending Review**, **Approved**, **Rejected**, or **Expired**.
If approved, you will receive a guaranteed referral link. You must share this link directly with the candidate.
Rejected or expired requests do not trigger outreach to the candidate.
The candidate must sign up using the exact same email address you submitted. The approved link expires after 3 days, and Mercor emails you about a day before it expires.
You can view the live countdown for the guaranteed-link expiry from the **Approval Requests** tab inside the Fast-Paced Referral modal.
The approved Fast-Paced Referral link is valid for 3 days. The candidate must use the exact email address submitted in the recommendation.
Eligible experts can submit up to 3 Fast-Paced Referral recommendations per week. This quota resets every Monday UTC.
If the candidate is hired through your approved link, referral earnings follow the standard referral payout process.
If Mercor is unable to place the approved candidate within 30 days, Mercor will provide a \$100 compensation.
Fast-Paced Referrals are available only to selected experts on selected roles. If you are eligible, you may see the Fast-Paced Referral option on the Offer/Contract page, Explore page, or My Referrals page.
No. This option is not available to every project member. Eligibility depends on the project and your access to Fast-Paced Referrals for that role.
If eligible, you may see the option on the Offer/Contract page, Explore page, or My Referrals page. The Offer/Contract page banner is typically the most prominent call to action.
You will need to provide the candidate’s email, weekly availability, and earliest start date. You may also add a resume, LinkedIn profile, or manual profile details.
Yes. Fast-Paced Referrals are intended for candidates who are new to Mercor. If the submitted email address already belongs to an existing Mercor account, the submission will be rejected.
No. The candidate is not contacted by Mercor when you submit the recommendation. If the recommendation is approved, you will receive the referral link and should share it with the candidate yourself.
If the request is rejected or expires, the candidate is not contacted.
You can track request status from the **Approval Requests** tab inside the Fast-Paced Referral modal.
Request statuses may include:
* **Pending Review**
* **Approved**
* **Rejected**
* **Expired**
For approved requests, the tab also shows a live countdown for the guaranteed referral link’s expiry.
No. The candidate goes through the standard application flow. The difference is that the referral has been reviewed before the candidate signs up, and the approved link is tied to the candidate’s email.
Yes. The candidate must sign up using the exact email address you submitted. If they use a different email, the Fast-Paced Referral may not be tracked correctly.
The Fast-Paced Referral association will not be created.
The match happens only when the candidate clicks the approved referral link and signs up with the submitted email address. If the candidate already has a Mercor account and later changes their account email to the submitted email, the Fast-Paced Referral will not be matched retroactively.
In this case, the recommendation remains pending until it expires.
No. Fast-Paced Referrals cannot be submitted for an email address that already belongs to an existing Mercor user.
Since standard referrals are recorded when the referred person signs up, a candidate who has already been referred through the standard flow will already have a Mercor account. In practice, this means the Fast-Paced Referral submission will be blocked for that email.
No. Fast-Paced Referral eligibility is checked each time the option appears and each time you submit a recommendation.
Access depends on whether:
* The role is still Fast-Paced Referral eligible
* You still have an active contract on that role
* You are still included in the eligible expert set
* You have not exhausted your weekly quota of 3 Fast-Paced Referral submissions
The invite email is only a notification. It does not permanently enable Fast-Paced Referrals on your account.
Eligible experts can submit up to 3 Fast-Paced Referral recommendations per week. The quota resets every Monday UTC.
The approved Fast-Paced Referral link is valid for 3 days. You can view the live expiry countdown from the Approval Requests tab inside the Fast-Paced Referral modal.
If the recommendation is rejected or expires, the candidate is not contacted by Mercor.
If the candidate is hired through your approved link, referral earnings follow the standard referral payout process.
If Mercor is unable to place the approved candidate within 30 days, Mercor will provide a \$100 compensation.
***
## Referral Program ID Verification
ID Verification is required before referral payouts can be issued.
If you become eligible to earn a referral bonus, you must complete ID Verification in order to receive payouts.
If ID Verification is not completed, referral earnings will not progress toward payout until verification requirements are satisfied.
### How it works
* When you become eligible for referral earnings, ID Verification becomes required.
* A **Get verified** task card will appear on your Home page, with a prompt on your Referral dashboard. Click **Verify now** to continue.
* Click the tile to complete verification through our secure provider.
* Once verification is successfully completed, referral earnings and payouts resume automatically.
Mercor uses Persona to securely verify your identity. This process is a mandatory requirement. You'll upload a government-issued ID and take a selfie video for facial recognition. [Persona Privacy Policy](https://withpersona.com/legal/privacy-notices).
Click **Verify now**, then follow [ID Verification](/how-to/id-verification) for every step, the device requirements, and troubleshooting. You finish the verification on your phone.
Most verifications complete within a few moments. If yours needs more time, your Referral dashboard will show it.
ID Verification becomes mandatory once you are eligible to receive referral earnings. Without completing ID verification, referral payouts cannot be issued.
If ID Verification is not completed, referral earnings payout will not be processed. Once verification requirements are satisfied, eligible earnings will resume payout processing.\
\
Note: Any amounts accrued will continue to be tracked and will be paid out once verification is completed.
Yes. ID Verification is a one-time requirement for referrers. Although, if required new ID verification requests maybe issued in future.
Most verifications are completed quickly. In some cases, additional review may be required, which can take up to 1 business day.
If your verification requires additional review, our team will process it. If you believe there is an issue, you may contact [support@mercor.com](mailto:support@mercor.com) for assistance.
***
## Vouching & Warm Intro for Referrals
Vouching lets you recommend a referred candidate through a short three-step form — how you know them, why you recommend them, and a written reason (at least 20 characters).
To use it, go to **work.mercor.com**, open the **Referrals** tab, and find the referred person in your referrals list. If they are eligible, you will see a **Vouch** button next to their name. When you click it, you will be asked to share more details about how you know the referred person and why you are vouching for them. Once submitted, the vouch is recorded and reflected on your dashboard.
Vouched candidates are 3× more likely to be hired. Use vouching only for people you have personally worked or studied with. Keep your endorsement concise — short and specific is more effective than lengthy.
Your reputation is tied to your vouch. If a vouched candidate commits fraud or submits low-quality work, it reflects on your account as well.
No. Once a vouch is submitted for a referred candidate, it cannot be edited, removed, or taken back. After submission, the Vouch button becomes non-clickable for that referral. Because this action is permanent, you should only vouch for candidates you genuinely know and are comfortable endorsing.
When the projects team reviews candidates, they can see whether a candidate was vouched for by their referrer. The vouch appears as a tag beside the candidate’s name on the candidates dashboard/listing page, and vouched candidates may also be filterable from the filter dropdown. The additional written context submitted by the referrer is not shown as a separate note, but is available through a tooltip.
Warm Intro allows Mercor to reach out to a potential candidate on your behalf. It is only available for candidates the system has identified as high-potential matches.
If the Warm Intro option appears next to a connection on your dashboard, it signals a higher probability of that person being selected. Use it when you respect the candidate professionally but prefer not to reach out directly yourself.
Yes. In the **My Connections** tab, use **Check resume** to see how well a candidate fits a role before you vouch for them.
***
## Referral Earning Status and Payments
For hired referrals, the dashboard can show earned + pending. Pending amounts reflect earnings that have been accrued but not yet processed in the next referral payout cycle.
You earn 20% across all of your referral’s projects until you reach the Earnings cap, except on one-time-payment listings, which do not generate referral earnings. The Earnings cap is locked to the first offer your referral accepts that is not a one-time-payment listing, even if they later move to higher-paying or lower-paying projects.
It means your referral’s earnings cap is still to be decided (TBD) and hasn’t been finalized or locked yet for this referred person. Once the cap is determined and locked, the indicator will update to show the exact amount.
The cap also stays TBD when every offer your referral has accepted so far is on a one-time-payment listing, because those listings are not used to set the cap.
Eligible earnings are not updated in real time. Your referral bonus (20% of your referred person’s earnings) becomes eligible only after your referred person has been paid for their completed work. (Paid every Wednesday)
Eligible and paid referral earnings are typically updated on **Wednesdays and Fridays**, not daily.
If your referred person has recently started working, please allow time for their first payment cycle to complete before expecting updates in your referral dashboard.
Earnings also stay at 0 when the work your referral is paid for is on a one-time-payment listing, where the pay is shown as a single one-time amount instead of an hourly or per-task rate. Those listings do not generate referral earnings and are not included in your referral earnings summary.
***
## Trials, Timelines, and Hiring
No. Work trials (deliverable-based trials) do not count for referral earnings-sharing.
Timing varies depending on the listing, application quality, and demand. Certain roles are filled rapidly.
This occurrence may result from performance issues, timing adjustments, or project modifications. If your referral has already begun billable work, your earnings will reflect eligible work completed (subject to the earnings cap and program rules).
Due to privacy reasons, Specific details about referred individual’s work status, including whether they have started working are not shared. We recommend directly connecting with the person you referred if you would like confirmation about their work activity.
***
## Updates and Escalations
Yes. We provide you with dashboard updates, as well as weekly and daily email summaries.
Contact any member of the Mercor team, and we will ensure you are included.
Do contact support ([support@mercor.com](mailto:support@mercor.com)). We will investigate the matter and resolve it accordingly.
Do contact support ([support@mercor.com](mailto:support@mercor.com)) and include the following information:\
• The name of your referral\
• Their email address\
• Your referral link\
• A brief description of the issue
Mercor’s referral program is structured so that a user is only associated with a referral when they click on a referral link and explicitly opt in through a confirmation step. This arrangement guarantees transparency and obtains user consent. If you believe you were incorrectly linked, you may dispute the assignment via the **Not your referrer?** option, and our team will review the dispute.
Referral earnings accrue until the referrer reaches the earnings cap for that referral. The cap is determined by the first offer the referred user accepts that is not on a one-time-payment listing. This is a one time event.
# Setup Your Profile
Source: https://talent.docs.mercor.com/how-to/setup-your-profile
A comprehensive and professional guide to establishing your Mercor profile, submitting your résumé, and effectively showcasing your experience at an exemplary standard.
Your profile represents the manner in which you showcase your skills to teams and clients on Mercor. A comprehensive and precise profile expedites the matching process and enhances your likelihood of receiving an invitation to an interview.
## Profile setup at a glance
Go to [https://work.mercor.com/profile?tab=resume](https://work.mercor.com/profile?tab=resume) and follow the prompts.
We’ll parse key details such as roles, skills, and education to pre‑fill your profile.
Confirm name, email, phone, city, country, and LinkedIn (or select that you don’t have one). Fix anything the parser missed.
Add concise role summaries, key projects, measurable outcomes, and your current availability.
## What’s required
Full name, email address, telephone number, city, and country.
Upload your résumé and add your LinkedIn profile (or select that you don’t have one).
Please ensure the provision of precise information exclusively. Inaccurate or incomplete data may result in delays in the review process and could be subject to manual verification.
## Make your profile stand out
Limit each role to 3–5 bullet points. Begin with outcomes: specify what was delivered, for whom, and the resulting impact. Include scale metrics—such as users or revenue—where applicable.
Highlight two to four representative projects. Clearly articulate the problem, your specific role, the technology stack employed, and the resultant outcomes. Provide links to code repositories or demonstrations where permitted.
Differentiate core skills (to be used daily) from less familiar tools (used occasionally). Refrain from utilizing lengthy keyword lists; prioritize clarity and up-to-date information.
Maintain up-to-date availability information by including time zone, weekly capacity, contracting preferences, and language competencies.
## Editing your profile
* From your account, open the Profile section and update any field at any time.
* After uploading a new résumé, we automatically re‑parse it and suggest updates—you can review and edit before saving.
* Changes to name, email, or country may require verification.
## Changing your email
Changing your email will update all associated data to your new address: referrals, contracts, communications, and applications.
Navigate to [https://work.mercor.com/profile?tab=account](https://work.mercor.com/profile?tab=account) and scroll down to the **Change Email** section.
Review the notice confirming what will be transferred to your new address, then click **Agree and Continue**.
Type the new email you'd like to use and submit.
The new email must not be in use by another Mercor account. If it already has an account, the change will fail; use an address that has never been registered, or contact support.
A confirmation link will be sent to your new inbox. Click it to complete the change.
Open the link in a browser where you are logged in to [work.mercor.com](https://work.mercor.com) with the account you are migrating, the one under your **current primary email**, not the new one. If you open the link while logged out or logged in to a different account (for example on another device, a different browser, or a private/incognito window), the page will show **"Something went wrong"** and the change will not complete. Copy the link from your inbox and paste it into the browser where that account is logged in.
The link expires in **1 hour**. If it expires, restart the process from your account settings.
## Quality bar
The role scope should be clearly defined, with measurable outcomes, a recent technological stack, and consistency maintained between the résumé and professional profile. The writing must be concise and exhibit professionalism.
Ambiguous descriptions, obsolete technologies, exaggerated job titles, non-functional links, and plagiarized content from job postings should be addressed prior to submitting an application.
## Frequently asked questions
Your profile facilitates effective matching. A comprehensive profile enables teams to swiftly understand your skills, experience, and availability, thereby inviting you to appropriate opportunities.
Yes. Complete and accurate profiles are displayed more frequently and are reviewed more promptly. Attention to detail assists hiring managers in making confident decisions.
This usually means one of three things. First, you opened the link in a browser where you are not logged in to your Mercor account: log in at [work.mercor.com](https://work.mercor.com) with your current primary email (the one you are migrating away from), then copy the confirmation link from your inbox and open it in that same browser. Second, the link is older than 1 hour and has expired: restart the change from your account settings to get a new one. Third, the new email already belongs to another Mercor account: in that case, use a different address that has no Mercor account.
Please provide your first and last name, email address, phone number, city, country, résumé upload, and a LinkedIn profile (or indicate if you do not possess one).
We parse your résumé to pre-fill sections. Review the imported content and add any missing information, particularly outcomes, metrics, and the technological stack.
Typically, it requires only a few minutes. You may save your progress and resume later; however, completing the task in one session facilitates a more prompt commencement of the application.
Your profile is shared with Mercor project leads and clients for matching and evaluation. Contact details are used solely for hiring-related communication.
Please navigate to the Profile section within your account menu. You may update any fields and upload a new résumé at your convenience.
We re-parse it and suggest updates to your profile. You can accept, edit, or discard changes before saving.
Go to [https://work.mercor.com/profile?tab=account](https://work.mercor.com/profile?tab=account), scroll to **Change Email**, and follow the prompts. A confirmation link will be sent to your new inbox — you have **1 hour** to click it before it expires. Open the link in the same browser where you are logged in with your current primary email, and make sure the new email is not already in use by another Mercor account. Your referrals, contracts, applications, and communications will all be transferred to the new address automatically.
## Next steps
Browse opportunities that fit your skills and interests.
Submit applications and follow progress in one place.
Review best practices to perform at your best in interviews.
# Use Insightful for Time Tracking
Source: https://talent.docs.mercor.com/how-to/use-insightful
We utilize Insightful for time management. Please follow this step-by-step guide to configure it appropriately and accurately record your time.
Mercor is switching Insightful sign-in from personal email and password to **Mercor single sign-on (SSO)** with your **@mercor.expert** email. You no longer need a separate Insightful password — one click on Work Platform migrates everything for you.
**Insightful sign-in is moving to Mercor single sign-on (SSO).**
This change is being rolled out gradually. **Every expert will be switched to SSO**, but your account may not be migrated yet.
* **Haven't seen a migration prompt?** Nothing changes for you yet — keep signing in with the personal email linked to your Mercor profile, and follow the **Personal email** steps below.
* **Saw the "Switch to single sign-on for Insightful" prompt on [work.mercor.com](https://work.mercor.com)?** Click **Continue** to switch your account to SSO, then use your **@mercor.expert** email and follow the **SSO** steps below.
### Accept the switch on Work Platform
The next time you sign in to [work.mercor.com](https://work.mercor.com) after your account is selected for migration, you'll see the prompt below. Read it and click **Continue** — everything else is done for you automatically.
![Switch to single sign-on for Insightful prompt on Work Platform]()
![Toast notification: Your Insightful login is being switched to single sign-on]()
## Step 1: Download the desktop application
You do **not** need to wait for an invitation email from Insightful, and you do not need to accept one. Once your contract is active, download the app, compatible with your Operating System, directly from here: [https://app.insightful.io/#/token/download](https://app.insightful.io/#/token/download)
![Insightful download page]()
The application is named **Workpuls**.
## Step 2: Sign in
Install and open the Workpuls app, then follow the path that matches your account:
### If you use SSO (@mercor.expert email)
1. **On the welcome screen**, click **Continue with SSO** — do not use the email/password fields.
![Insightful desktop app welcome screen with Continue with SSO button]()
2. Enter your **@mercor.expert** email and click **Sign In with SSO**.
![Insightful SSO sign-in screen with a mercor.expert email entered]()
3. Your browser opens to finish the Mercor login. If you're already logged in to Mercor, this completes on its own in a few seconds. If you're **not** logged in yet, Okta asks you to log in. Use your **personal email** and your **Okta password**, the one you set during Okta setup, **not** your @mercor.expert email. To reset it, see [Use Okta](/how-to/okta-access#resetting-password-and-mfa).
![Okta sign-in screen for Insightful, showing the Personal Email field]()
**Two different logins are used in this flow, which is what trips most people up:**
* In the Insightful app (previous step): your **@mercor.expert** email.
* In the Okta browser login (this step): your **personal email** and your **Okta password**.
If the Okta screen rejects your details, you have most likely entered your @mercor.expert email here — go back and use your personal email instead.
4. You're returned to the app automatically, signed in. Nothing else is required.
![Insightful app signed in via SSO showing assigned projects]()
Insightful will **not** appear as a tile on your Okta dashboard — that's expected. Always start from the Insightful desktop app and use **Continue with SSO**.
### If you use a personal email (not yet migrated)
1. On the login screen, enter your personal email and the password you set from the Insightful invitation, then click **Sign In**.
![Insightful desktop app login screen]()
**Invitation expired or forgot your password?** Click **Forgot password**, enter the same email you registered with on the Mercor platform, and follow the email from Insightful to set a new password — then sign in with your email and new password.
Either way, once signed in, your assigned projects will appear in the app. You can start the timer only after a project has been assigned to you — this may take up to **12–24 hours** after assignment.
## Step 3: Start and stop tracking time
Select your assigned project and task. Click the **Play** button to start tracking, and stop it when you pause or finish your work.
![Insightful task list with the Play button highlighted]()
The app displays the total duration of the task across several days.
If your contract is still in review, Insightful will not be enabled for you yet and you will not be able to start tracking time. This is expected. Access turns on once your contract has finished review — there is nothing you need to do in the meantime, and nothing to report.
## FAQ
### Single sign-on (SSO) migration
You will see a one-time **"Switch to single sign-on for Insightful"** prompt when you sign in to [work.mercor.com](https://work.mercor.com). Once you have accepted it, your account is on SSO and you sign in to Insightful with **Continue with SSO** and your **@mercor.expert** email.
If you have not seen the prompt yet, your account still uses your personal email — nothing changes for you until it appears.
That second screen is **Okta**, Mercor's single sign-on — it is an expected part of the flow, not an error. Insightful hands you off to Okta to confirm your identity, then sends you straight back to the app.
On that Okta screen, use your **personal email** and your **Okta password**, the one you set during Okta setup, **not** your @mercor.expert email. If you forgot it, reset it as described in [Use Okta](/how-to/okta-access#resetting-password-and-mfa). See Step 2 for the full flow.
No. The migration only changes **how you sign in**. Your Insightful account, assigned projects, tracked hours, and payments all stay exactly the same, and you will not be signed out of Work Platform. You will be signed out of the Insightful desktop app once — sign back in with **Continue with SSO**.
***
### Invitations & Login
Insightful links expire after **48 hours**, and you don't need one to get started either way.
First, check your spam folder for an email from [support@insightful.io](mailto:support@insightful.io). If you don't see it, your account may already be active — download the desktop application at [https://app.insightful.io/#/token/download](https://app.insightful.io/#/token/download) and sign in per Step 2.
If you're not on SSO and never set a password, click **Forgot password** on the login screen, enter the same email you registered with on the Mercor platform, and follow the email from Insightful. Your Insightful login is tied to your original email and cannot be changed.
If the issue persists, contact [support@mercor.com](mailto:support@mercor.com).
It depends on whether your account has been migrated to SSO yet:
* **Migrated to SSO** (you saw the migration prompt on Work Platform): use your **@mercor.expert** email with **Continue with SSO**.
* **Not migrated yet:** use the **personal email address** associated with your Mercor profile — the same email address used to sign your contract.
All accounts will eventually be moved to SSO, so if your personal email stops working, try **Continue with SSO** with your @mercor.expert email.
If you have previously completed projects and are unable to log in again, please contact [support@mercor.com](mailto:support@mercor.com), and we will assist you in regaining access.
***
### Setup Issues
If you encounter a `400 error`, this indicates that your account is still being created within our system. Kindly wait a few hours before attempting to access again.
Both usually mean Insightful did not recognize your email — most often because your login email was changed on [work.mercor.com](https://work.mercor.com). Insightful is associated with the **initial email** used on the platform and, as a third-party service, cannot be updated.
Please **do not create a new organization** when prompted — there is no need to manually register anything. Check your contract page and sign in with the original email address you used to create your account.
Once your account is migrated to SSO this limitation goes away: you will always sign in with **Continue with SSO** and your **@mercor.expert** email.
No concerns — your contract will continue to **synchronize accurately** even if there are discrepancies in email addresses.
Insightful associates with your contract via internal identifiers, not solely through email.
Provided that you record time accurately with the correct contract and project, you will receive the appropriate compensation as anticipated.
***
### Device & OS Compatibility
Insightful is required on nearly every Mercor contract: it records your time on hourly contracts and verifies your work on task-based ones. Your computer must be able to run the Insightful desktop app.
### **Windows**
* **Supported**: **Windows 10** or later (requires .NET Framework 4.8 or later package installed)
### **MacOS**
* **Recommended**: macOS 12 (Monterey) or later
* **Supported**: **macOS 11 Big Sur** or later
### **Linux (Beta - Not Recommended)**
Insightful's Linux app is in Beta. Use a Windows or macOS computer if you have one. Issues with the Linux Beta are handled by Insightful, not by Mercor Support, so contact Insightful directly at [support@insightful.io](mailto:support@insightful.io).
* **Ubuntu/Mint 20.04** or later
* **Fedora 32** or later
Chromebooks, iPads, or mobile devices are not supported by Mercor. This means you won't be able to track time or work on Mercor projects using one.
***
### Project Access & Tracking
You can start the timer and begin working only after a project has been assigned to you. You are added to a project automatically once you have completed the onboarding process on the Mercor platform, and it may take up to **12 to 24 hours** for the project to appear in Insightful.
If you are still not assigned after that, please contact [support@mercor.com](mailto:support@mercor.com).
Only your Project Lead or the Mercor internal team possesses the authority to modify your Insightful hour limits. Kindly reach out to them should you notice any discrepancies.
Click the 'Open Dashboard' button within the Workpuls application. This action redirects you to the Insightful web portal, where you are able to review time allocations by day and project.
![Open Dashboard button in the Workpuls app]()
Yes — you may install and use Insightful on multiple personal devices (such as a laptop and a desktop). However, you can only be **actively clocked in on one device at a time**.
Never stay logged in or track time simultaneously on more than one device. This is not supported and can cause data errors.
Before starting work on a different device:
* Fully log out of Insightful on the previous device
* Make sure the app is completely closed
* Then clock in on the new device as usual
If you skip these steps, your hours **may not be recorded correctly**, and you run the risk of **not being paid** for that time.
This helps ensure that your hours are accurately tracked and your data remains valid.
An active and stable internet connection is required for Insightful to track and log time accurately. Logged hours will not be synced if your device is offline or in airplane mode.
We recommend that you:
* Stay connected to a stable internet connection while working
* Avoid tracking / logging hours in offline/airplane mode
# Work Trials
Source: https://talent.docs.mercor.com/how-to/work-trial
Gain an understanding of how to accept, complete, and receive payment for a Mercor work trial.
Work trials are single, remunerated assessments designed to evaluate talent before an offer is issued. This guide delineates the procedure for accepting your work trial and completing the process systematically.
## Key points to know
Each talent is eligible for only one work trial, regardless of the number of offers received.
Talents are remunerated for only a single work trial. Kindly select the one you wish to accept if multiple options have been received.
Accepting one trial does not automatically cancel your other trial offers — since you're only paid for one, decline or let the others lapse once you've picked the one you want.
***
## 1. Accessing your work trial
Offers will appear in the [Offers](https://work.mercor.com/home?tab=offers) tab or under the Important Tasks section.
![image.png]()
![image.png]()
Please attempt a hard refresh (⇧+Cmd/Ctrl+R), log out and log back in, or try using a different browser. If the issue persists, kindly contact [support@mercor.com](mailto:support@mercor.com) with the link to the job listing, your email address, and a screenshot.
***
## 2. The work trial page
Prior to fulfilling any items on the checklist, please review the panel on the left-hand side.
* Title and Contract Type (e.g., "Work Trial", "Trial opportunity", "Trial contract")
* Trial payment (fixed payout amount for completing the trial, via Stripe)
* Trial end date: the deadline for your submission.
* A checklist is located on the right side to facilitate unlocking "Accept Work Trial."
![Work trial page with the trial payment and trial details on the left, and on the right the checklist that unlocks Accept work trial]()
***
## 3. Work trial acceptance process
Follow the checklist step-by-step:
Open the ToW → Fill in the name, signature, and date → Agree and sign.
Obliged to accept any engagement or work-trial offer.
![tow.png]()
Please complete the Confidential Information and Inventions Assignment Agreement.
The payout policies screen on the work trial checklist points you to the **Contracts** tab for your contract details. Confirm with **Acknowledge terms**. See [Time Tracking & Pay](/policies/time-tracking-pay) for the payout schedule, logging requirements and dispute procedures.
* Click **‘Set up payments’** and then complete your ID verification along with providing your bank details.
* Ensure that the **beneficiary name corresponds precisely to** your identification documents to prevent any payout failures.
* Have you selected the incorrect country? Please **utilize the Reset Payment Setup** feature and recommence the onboarding process.
The work authorization step on your work trial checklist only appears when your specific trial requires it. If you see it on your checklist, complete it before moving on.
* Open the **offer**, review the terms, and **then accept and sign** to confirm the work trial.
* A signed copy will be saved under the **Documents** section.
* **Accept work trial** stays locked until every other item on the work trial checklist is complete.
***
## 4. Completing the work trial assessment
Once you accept the offer, your work trial becomes available. Accepting pushes your deadline out by two weeks from the date shown in your offer email — check the **Trial end date** on your work trial page for your real deadline, since it will be later than the date in the email. Complete it as soon as possible, as the spots are limited and may be filled according to the requests and needs of each project. If your project requires separate access to task materials, request it using the instructions provided for your project; if you do not receive access within 24 hours, contact [support@mercor.com](mailto:support@mercor.com). In case of expiration, the matter should be addressed directly by the project lead who assigned the trial work, based on the available slots at that time.
Take a screenshot of the Offer Page (rate and payout terms) before accepting.
Support cannot reinstate missing or expired trials. Work trials have strict deadlines, and only the project lead who issued the offer has the authority to reassign a new one if necessary.
![image.png]()
***
## 5. Payment setup & timeline
Utilize Setup Payments to input relevant country, legal name, and banking information. Wise is employed solely in cases where Stripe is not supported.
Please verify your accounts by opening the verification emails from Stripe or Wise when prompted.
### Payout timeline
* Once your submission is reviewed, payment is typically processed within **14 business days**. If you do not receive an update after that, please follow up with [support@mercor.com](mailto:support@mercor.com).
* After the payout displays as "Paid," the funds typically are received within **3 to 7 business days.**
Your initial Stripe payout is subject to a seven-day hold in accordance with Stripe's policy.
***
## 6. What happens after the trial
* **Active Status:** Your status becomes **Active** the moment you click Accept work trial — not when you start the assessment.
* **Other statuses:** depending on where you are in the process, you may also see **Submitted** (shown as "Work trial submitted" once your assessments are done), **Paid**, **Extended**, **Action required**, **Rejected**, or **Expired**.
* **Decision and next Steps:** Upon submission, the project lead will review your work. Unfortunately, we are unable to provide individualized feedback on your performance.
**Possible Outcomes:**
You will receive a final offer to join the project.
Payment does not depend on whether you are selected for the role — but it does depend on a complete, good-faith submission; trials with assessments show a banner noting that Mercor can withhold payment for low-effort or incomplete work.
In rare cases, a work trial offer may be withdrawn if all slots for the project have been filled, or the trial may be cancelled outright — you will be notified if either happens. If you run into any issue while completing or submitting your trial, please contact [support@mercor.com](mailto:support@mercor.com) **before your deadline** with a detailed description of the issue so we can help before it expires.
***
## FAQ
A one-time, paid assessment designed to evaluate your performance on a project-like task prior to the extension of a full contract.
No. Please complete the task independently. Add comments or context in the submission form if needed.
Please clear your browser cache and refresh the page.
Please allow up to 24 hours for the status update. If the status remains unchanged after this period, kindly contact support and provide your submission details.
Some projects require requesting access to task materials separately. If required, request access using the instructions provided for your project. If you do not receive access within 24 hours, contact [support@mercor.com](mailto:support@mercor.com).
No. Mercor pays for only one work trial per expert, so choose the one you want to accept.
Once your submission is reviewed, payment is typically processed within 14 business days. If you do not receive an update after that, please follow up with [support@mercor.com](mailto:support@mercor.com). After the payout is processed, the exact timing may vary depending on your banking institution.
Work trials follow strict expiration deadlines. Your real deadline is the **Trial end date** shown on your work trial page after you accept — accepting pushes this date two weeks past the date shown in your offer email, so always check the page rather than the email. Once a trial expires, it **cannot be reopened or extended** under any circumstances.
The submission window is fixed and automatically closes at the listed expiration time. If your trial expired before the Trial end date shown on your work trial page, take a screenshot and contact [support@mercor.com](mailto:support@mercor.com), as this may indicate a system error rather than a missed deadline.
Yes. Work trials can be cancelled, and candidates will be informed in those scenarios.
Regrettably, we are unable to provide personalized feedback due to high volume. You will still receive payment if the trial was valid and properly submitted.
The work trial serves as an assessment instrument employed to evaluate candidates prior to extending an offer, whereas a contract offer constitutes the definitive job proposal that formalizes the employment relationship between you and Mercor's clients.
No, a work trial does not guarantee a contract offer. Following submission, a work trial may be either rejected or accepted based on the quality of your responses. If accepted, an offer will be extended.
A typical work trial requires approximately four to six hours for completion.
Yes, you may perform your work trial across multiple shifts. The assessment can be saved incrementally and submitted at a later time, provided that the final deadline is met.
No. Rubric Academy / Bootcamp is only paid when it is part of a **work trial or an active contract**. Participation during the **application stage** is **unpaid**.
# Instant Work Offers
Source: https://talent.docs.mercor.com/new-releases/instant-offer
Instant Offers are issued through Mercor’s matching system. When your verified interview performance, assessments, skills, and availability meet a listing’s criteria, your profile is surfaced to the hiring team as prequalified. Hiring managers may extend an offer based on this prior performance—without a formal application—so you may receive offers for roles you did not apply to directly.
## How does auto- matching work for instant offers?
You are marked as prequalified either automatically (based on match scores, availability, and completed requirements such as resume, verified interviews, and skills) or because a hiring team member found your profile through a search or listing outreach.
Prequalified candidates are treated as if they’ve already applied, so hiring teams can send an offer without requiring an application.
Once an offer is sent, the candidate receives an Instant Offer — in the app, by push notification, and by email — and can accept it without having applied, viewed the listing, or completed assessments. After accepting, you still complete the usual onboarding steps for that project (such as signing the offer letter and documents, setting up payments, and any checks the project requires) before you start work.
## Why did I receive an instant work offer?
You were identified as an intense match for this opportunity. Our matching system considers:
* **Your professional experience** and work history
* **Your performance** in previous interviews and assessments at Mercor
* **The skills** highlighted in your Mercor profile
Keep your profile updated and complete to increase your chances of receiving instant offers.
## FAQ
**No.** Declining an Instant Offer will **not** impact your eligibility for other opportunities on Mercor. You’ll continue to be considered for roles that match your profile and availability.
**Good to know**
* You can still receive other Instant Offers and manually apply for roles.
* To keep matches relevant, keep your **skills**, **experience**, and **availability** up to date.
Declining simply frees you up for other opportunities that may be a better fit.
*
* **Mercor’s matching system** and **Relevant hiring managers** at companies have access to this data. It’s used solely to identify strong candidate–role matches.
**Control & deletion:** you can hide your profile visibility and request account/data deletion at any time.
**Related policy:** See [**How Mercor Uses AI and Data**](https://talent.docs.mercor.com/policies/data-ai-usage) for complete details.
**No.** Instant Work Offers are **non-exclusive**. You can:
* Receive **multiple** Instant Work Offers at the same time
* **Accept or decline** each offer individually
* **Continue applying** to other roles manually on Mercor
**Yes, you can.** You’re always welcome to apply directly to roles on Mercor, even if you’re currently being considered for instant work offers. Your ongoing applications won’t interfere with one another.
All offers—including Instant Work Offers—come with an **expiry deadline**. Please review the details and **accept or decline before the deadline**.
**What happens if I don’t respond?**
If you don’t respond in time, the offer will expire automatically.
**Where to find the deadline**
* It’s shown in your **offer email** and on your **Mercor dashboard** for that offer.
* Instant offers also carry an **Instant offer** badge on the Contracts list and in Important tasks on Home, so you can spot them at a glance.
Your dashboard shows a **Get instant work offers** bar listing what’s left to complete — typically uploading your resume, adding your location, and taking an assessment. Its **More info** link opens the Instant Work Offers page in Mercor Docs.
Strengthen your profile and signal readiness. Focus on:
* **1) Complete your profile**
* Keep your **resume** current and complete
* Make sure your **location** and **work authorization** details are accurate
* Include portfolio links where relevant (GitHub, live apps, case studies, design decks)
**2) Keep skills current**
* Tag relevant skills, tools, and frameworks; remove outdated ones
* Indicate proficiency levels and primary specialities
**3) Stay “offer-ready”**
* Set accurate **availability** (start date, weekly hours) and update it whenever it changes
* Enable **notifications** (email/app) so you don’t miss time-sensitive offers
**4) Complete assessments & interviews**
* Finish any pending Mercor assessments or screenings
* Periodically add new assessments as your skills evolve
**5) Be responsive**
* Accept/decline offers before the **expiry deadline**
* Reply promptly to follow-ups or clarification questions
**6) Keep experience fresh**
* Update titles, employers/clients, dates, and responsibilities
* Highlight achievements with metrics (e.g., “reduced latency by 40%”)
**7) Align preferences**
* Keep **location** and **work authorisation** accurate
A regularly updated, assessment-complete profile with clear availability is the single most significant driver of receiving more Instant Work Offers.
* **Keep your profile current by regularly** updating your skills, experience, and availability.
* **Complete interviews and assessments:** Each one strengthens your profile and increases your chances.
* **Respond promptly:** Deadlines matter — quick action shows reliability.
* **Stay open-minded:** Some offers may surprise you and be a great fit.
* **Apply manually too:** Combine instant offers with direct applications to maximise options.
The new earnings-sharing model introduced as a part of the New Referral Program (launched on 14 January 2026) allows referrers to earn **20%** of their referral’s work earnings—hourly pay and bonuses—in real time, up to an earnings cap. Work on one-time-payment listings is not included.
For more information on the new referral program, read [here](https://talent.docs.mercor.com/policies/referrals).
Instant offers are sent only when your verified interviews, assessments, skills, and availability closely match what a role needs. When that happens, your profile may be shared with the hiring team as prequalified, and they can send you an offer even if you didn’t apply. Since not every role uses instant offers, updating your profile doesn’t always mean you’ll get one right away, as various factors are involved in the decision making process.
As always, we recommend continuing to apply to roles on the Work Platform that best match your skills and experience.
***
# New Application Steps
Source: https://talent.docs.mercor.com/new-releases/new-application-steps
A smoother and more flexible application process is now available. With the new system, you’ll notice some important improvements designed to save time and make it easier to manage your applications.
### **Complete in any order**
You no longer need to follow a strict sequence. If an application requires:
* Upload Resume
* Work Authorization
* AI Interview
* Written Assessment
You can finish these steps in whichever order works best for you.
### **Automatic syncing across applications**
Steps you've already completed in other applications will automatically carry over to new ones. You'll always see your progress and the number of steps left directly in the Applications tab of your Home dashboard. Completed steps never expire.
* Example: Once you complete the AI Interview, any future applications that require it will already show this step as complete.
### **Pre-completed applications**
Because of this syncing, you may notice that:
* Some applications you haven't started are already ready to submit. That just means you've shown interest in similar roles, but it's completely up to you if you'd like to apply for this one too.
* Applications you began earlier may become ready to submit without any extra action from you.
* Example: If Application A only required a 'Generalist Interview' to finish, and you complete it for Application B, then Application A will automatically update and appear as "Ready to submit" in your dashboard.
Remember: You still need to click Submit for your application to be reviewed by project managers. Once submitted, your application will appear in the applications section with a green "Submitted" tag.
***
## **FAQs**
### **How can I view the job listing description?**
Click View Listing in the top-right corner of the left-hand panel.
### **Can I redo the application steps I've already completed?**
* You can always re-upload your resume and re-complete the work authorization.
* Forms are final once submitted. Contact [support@mercor.com](mailto:support@mercor.com) for retakes only if essential.
* Interviews can be retaken up to 3 times across all applications.
Example: If you retake Interview A twice in one application, you'll only have one remaining attempt for Interview A in all other applications.
### **Can I use different resumes, interviews, or assessments for different applications?**
No. These steps are synced across all applications. Once completed, they carry forward everywhere, so you only need to do them once.
### **How long are completed steps valid for?**
Forever. For example, if you complete an interview in January, it will still count as valid in December.
### **What if something looks wrong with my application?**
* First, try refreshing your dashboard. It can take a few minutes for progress to sync.
* If it still looks incorrect (e.g., an interview shows as incomplete even though you finished it):
1. Double-check your Submitted applications tab to confirm it didn't already carry over.
2. If it's still missing, contact [support@mercor.com](mailto:support@mercor.com) with the application name and the step that looks incorrect so our team can fix it quickly.
### **What happens if I upload a new resume or retake an interview after submitting an application?**
* Your submitted applications will automatically update with your most recent resume, interview, or form.
* However, hiring managers may have already started reviewing your earlier version. To ensure they see your latest materials, update them before clicking Submit on new applications.
### **Can I edit an application after I've submitted it?**
No. Submitted applications will automatically reflect your latest materials, but you cannot manually edit them once they've been submitted.
### **What happens if I use all interview attempts?**
Once you've used all your interview attempts, you won't automatically get more. You can reach out to [support@mercor.com](mailto:support@mercor.com) to ask about a possible retake, but this isn't guaranteed and is only meant for technical or troubleshooting issues. The three retakes you already have are intended to cover those cases.
# New Earnings Tab
Source: https://talent.docs.mercor.com/new-releases/new-earnings-tab
You can now track your earnings across all your contracts in one place!
View your payment history and status directly from the new Earnings tab. You can also update or reset your payment method and filter your earnings by contract or time period.
# Weekly Contractor Survey
Source: https://talent.docs.mercor.com/new-releases/weekly-project-survey
Maintain alignment with your weekly work schedule and provide project feedback
The Weekly Contractor Survey is a short check-in to keep your availability up to date and informs workload allocation. It also includes optional feedback about your project experience to help Mercor’s internal team continuously improve
## What to Expect
Distributed weekly on Wednesdays through electronic mail and designated as an Important Task on your dashboard.
Kindly share your forthcoming availability along with your preferred time commitment and optional project feedback
All questions are straightforward to answer, Availability questions are mandatory while Project Feedback is optional.
Submission is requested by Sunday. Late responses are accepted for a limited time. If your survey link has expired, update your availability in your Profile.
***
## Survey Breakdown
### Out-of-Office Plans
* Please indicate whether you will be absent for all or part of the upcoming week.
### Preferred Time Commitment
* Please specify the number of hours you would ideally prefer to work.
### Follow-up Questions
* If there is a substantial deviation in this week's input compared to the hours recorded last week, please provide a brief explanation to facilitate the project's planning process.
### Project Feedback Questions
* Responses to these questions help us improve how projects are run.
**Late submissions are accepted for a limited time.** After the Sunday deadline, the check-in task shows as **Overdue**. If your survey link shows **Survey no longer available**, update your availability in your Profile instead. There is no need to contact support.
***
## How Your Responses Are Used
Preferred hours and availability synchronize with your profile in real-time.
Project managers utilize your inputs to plan project timelines.
If you can take on more hours, say so in your preferred time commitment.
Indicate unavailable timeframes; your profile calendar will be updated accordingly.
***
***
## Frequently Asked Questions
Given that your availability may fluctuate on a weekly basis, regular weekly updates help managers align your current capacity with ongoing projects.
Keeping your availability current helps project managers plan work with you. If you miss a week's Weekly Contractor Survey, update your availability in your Profile.
The survey is sent each Wednesday to experts with an eligible active contract. Not every contract receives it.
Please navigate to your Profile tab and update your availability. These changes will synchronize automatically.
Clear, timely Weekly Contractor Survey answers help project managers align work with your capacity.
***
## Next Steps
Please be advised to monitor the survey regularly, on your dashboard each Wednesday and via email.
Please verify that your availability and preferred hours are accurate each week.
# Account Security and Conduct
Source: https://talent.docs.mercor.com/policies/account-security-conduct
How and why Mercor monitors on-project activity, the behaviors we review, and the consequences of a violation — so you can work with confidence.
Mercor's clients trust us to deliver work that is genuinely yours, performed during the time you log, and carried out in the manner you agreed to. To uphold that trust — and to keep the platform fair for the experts producing high-quality work — we monitor on-project activity for behaviors that compromise the integrity of the work, the identity of the person performing it, or the tools used to verify it.
## Why we monitor
Monitoring exists to protect both you and our clients. It confirms that the hours you are paid for reflect real work, that the deliverables credited to you are genuinely your own, and that the systems everyone relies on are being used as intended. When integrity is verifiable, trusted experts are recognized for their work and the platform remains fair for everyone.
***
## How monitoring works
Primarily, we use a third-party tool called [Insightful](/how-to/use-insightful) to monitor your desktop **while you are actively working**. Insightful tracks time, captures periodic screenshots, and processes related signals about your work.
### What Insightful tracks
Active working time logged against your assigned project.
A small number of screenshots per hour while the timer is running.
Activity signals that help confirm the work is genuine.
### What it confirms
Billed hours reflect real project work.
Deliverables are produced by the person who was hired.
Insightful, identity verification, and communication tools are used as intended.
**Your privacy is preserved.** Insightful does not access the files, applications, or personal data on your computer — as long as you do not open those items while the timer is running. Keep personal activity outside of your working sessions and it stays private.
***
## What we monitor
The categories below describe the conduct most likely to result in review or enforcement action.
This is not an exhaustive list. Materially similar conduct may be treated the same way even if it is not explicitly listed here.
Logged hours must reflect time spent actively working on assigned project tasks. We review for:
• Extended idle periods with the timer running
• Time logged while engaged in unrelated activities
• Inflation of hours through long stretches of low or simulated activity
The person hired is the person expected to do the work. We review for:
• Deliverables produced by someone other than the assigned expert
• Prohibited tools used to generate substantive content
• Work that does not reflect genuine effort or reasoning — including the misuse of LLMs and other AI tools
Each expert is expected to operate one account, in their own name, and to perform the work themselves. We review for:
• Impersonation
• Account sharing
• Operation of multiple Mercor accounts by a single person
The tools Mercor and our clients rely on must not be circumvented or manipulated. We review for:
• Tampering with Insightful or other required software
• Use of software intended to mask, misrepresent, or manipulate the verification and integrity of the work performed
Connections to Mercor must come from a regular residential or mobile internet connection. We review for:
• Sign-ins through VPNs, proxies, or other anonymizing services
Project materials, client information, and prompts are confidential. We review for:
• Sharing project content outside approved internal channels
• Posting confidential material publicly or in third-party tools
• Conduct that violates the terms of your agreement or our broader policies
***
## VPNs, Proxies, and Anonymizing Networks
Starting July 17, 2026 (23:59 UTC), sign-ins to Mercor through VPNs, proxy services, and other anonymizing networks are blocked. To access your account and work on projects, connect from a regular residential or mobile internet connection.
As part of our platform security measures, access to Mercor needs to come from a regular residential or mobile internet connection. Anonymizing services interfere with the protections that keep accounts and projects secure, so they cannot be used when signing in or working.
If one of these tools is active when you sign in, the page is blocked before the sign-in form loads and shows a **403 Access Forbidden** error. The same block applies when opening Slack, Google Workspace, or other Mercor tools that sign in through Okta.
### What this means for you
* Do not use a VPN, proxy, or anonymizing network when signing in to Mercor or while working on a project.
* Check for tools that reroute your traffic automatically, even if you never installed a VPN:
* **iCloud Private Relay** (on by default for many iCloud+ subscribers): Settings → \[your name] → iCloud → Private Relay
* VPN apps set to launch at startup
* "Secure browsing" or "VPN" features inside antivirus and browser software
* If a project requires a VPN to reach its production environment, disable it to sign in, then re-enable it only inside that project's tools as instructed by the project team.
### Exceptions
Individual exceptions are not granted, for any reason. If you are unable to sign in after turning off every VPN, proxy, or anonymizing tool, follow the steps in [Can't Sign In: 403 Access Forbidden](/support/bugs#can’t-sign-in-403-access-forbidden-vpn-/-proxy-blocked).
Your account, your projects, and your pay are not affected as long as you connect without a VPN or proxy. Most experts already connect this way and will not notice any difference.
### If your contract is paused
If you logged in through a VPN, proxy, or anonymizing network, your contract can be paused. When you can restore access yourself, your Home page shows a **Verify your network** task. Follow these steps.
Turn off any VPN, proxy, or anonymizing tool, including iCloud Private Relay.
Reconnect to the residential or mobile network you normally use.
On your Home page, click **Check my network** on the **Verify your network** task. The **Verify your network to continue** page opens and shows **Contract paused**. Click **Check my network**. When the check passes, the page shows **Network verified** and your contract is active again.
If the page shows **Network verification isn't available** instead, there is no **Check my network** button. Follow the message shown on the network verification page.
***
## Staying in good standing
The simplest way to stay clear of review is to keep your time, your work, and your tools honest.
• Run the timer only while actively performing assigned project work
• Produce your deliverables yourself, using only approved tools
• Operate a single account in your own legal name
• Connect from a regular residential or mobile internet connection
• Keep project materials, client information, and prompts within approved internal channels
• Leave the timer running during idle periods or unrelated activities
• Delegate your work, share your account, or rely on prohibited tools (including undisclosed AI use) for substantive content
• Tamper with Insightful or use software that masks or manipulates verification
• Sign in or work through a VPN, proxy, or anonymizing service (including iCloud Private Relay)
• Post confidential project content publicly or in third-party tools
***
## Consequences of a violation
Violations may result in reductions or reversals of payment associated with the impacted work — particularly where monitoring identifies non-working time, unauthorized assistance, misuse of tools, or conduct that compromises project integrity.
Depending on the severity and frequency of the conduct, enforcement may escalate as follows:
Reductions or reversals of payment tied to the impacted work.
Repeated or severe violations may result in removal from the affected project or projects.
In the most serious cases, your access to the Mercor platform may be suspended.
## Related Pages
How hours are tracked in Insightful, how payouts are timed, and how hours are reviewed.
The permissible and prohibited uses of AI tools such as ChatGPT during projects.
What data Mercor collects, how it is used, and how to request deletion.
# Background Check
Source: https://talent.docs.mercor.com/policies/background-check
Mercor’s background check process ensures every expert meets the highest standards of integrity, professionalism, and compliance through thorough global identity, credential, and criminal history verification.
**Mercor background check requirements**
Ensuring integrity and excellence across our global talent network.
At Mercor, trust and professionalism are at the core of every contract. Because our experts partner with top-tier customers across many fields, including engineering, medicine, law, and investment banking, we conduct comprehensive background checks to help ensure the integrity, expertise, and reliability of every professional in our network.
Our goal is simple: to protect both customers and contractors by maintaining the highest global standards for ethical and professional conduct.
### **1. ID verification**
Your identity is confirmed through ID verification, which is a separate step from the background check. See [ID Verification](/how-to/id-verification).
### **2. Criminal history**
Mercor conducts criminal background and regulatory checks designed to protect both our customers and the broader professional community. Depending on your location and area, these may include:
* Criminal record checks (local, national, and, if applicable, international databases).
* Regulatory compliance checks for roles in finance and legal services, including sanctions lists (OFAC, SEC, FCA, etc.) and professional disciplinary databases.
* Civil litigation checks for patterns of fraud, malpractice, or other conduct relevant to professional reliability.
* Global watchlist screenings for any disqualifying or high-risk flags (e.g., terrorism, money laundering).
Certain serious offences, such as fraud, embezzlement, insider trading, violent crimes, or professional misconduct, may result in disqualification from the Mercor network.
* Local regulations may require individual assessment, including consideration of rehabilitation, time elapsed since the offence, or evidence of good character.
* The criteria may differ depending on your location and the role you are applying for.
### **3. How the process works**
Once you’re matched or begin onboarding:
* You’ll receive a secure background check link from our third-party screening provider.
* You’ll be asked to provide basic identifying information and consent to the background check.
* Most checks are completed within 5-7 business days for Certn. For Zinc, turnaround times vary by the country where the verification is conducted. You can find the most up-to-date average processing times for each country on Zinc’s official turnaround time page: [https://zincwork.com/turnaround-times/criminal](https://zincwork.com/turnaround-times/criminal)
* You’ll be notified once your screening is complete.
* In situations where additional documents are required, please keep an eye on your email to make sure the background check is processed quickly.
* Once your check is in progress with Zinc or Certn, Mercor cannot expedite processing. For status updates or timeline questions, contact your provider directly.
If any discrepancies arise, you’ll have the opportunity to review or dispute the results directly with our background check provider. To check your background check provider, please refer to the [FAQ](https://talent.docs.mercor.com/policies/background-check#faq).
If your check comes back **Failed**, your offer shows **Failed** with a prompt to contact [support@mercor.com](mailto:support@mercor.com), any related offers are withdrawn, and you’ll receive an email about it — reach out to support for next steps.
A cleared background check stays valid for **five years** and is reused automatically for new projects that need the same check type, so you usually won’t need to repeat it.
If your check requires country-specific documentation or steps, find your provider below:
Zinc provides detailed, country-specific criminal background check guidance on their help center. Click to view requirements for your country.
Expand your country below to view the check type, how to apply, and required documents.
**How to Apply**
* **Citizens:** Obtain a Bulletin no. 3 from the local police station or online at the [Ministère de la Justice website](https://www.mjustice.dz/fr/).
* **Foreigners:** Obtain a Bulletin no. 3 from the local police station or the Ministry of Justice website. Proof of residency is also required.
If you are an Algerian national no longer living in Algeria, you may be able to obtain the certificate online.
**Required Documents**
Candidate must apply in-country.
**Apply Online:** [https://www.mjustice.dz/fr/](https://www.mjustice.dz/fr/)
**Check Type**
Public source risk database search covering Global Government Sanctions, terrorist watch lists, Global Media, and Politically Exposed Persons (PEPs).
**How to Apply**
Present your valid passport and the applicable fees at:
Criminal Records Office
Police Headquarters
American Road
St. Johns, Antigua
Tel: 268-462-0125
**Required Documents**
* Copy of birth certificate
* List of places and dates of residence in Antigua and Barbuda
* Two passport-type photographs
* Full set of fingerprints taken by a recognized police authority
**Check Type**
Criminal record check performed directly with the Bureau of Criminal Records, searching the expert's criminal records through the collection of a criminal certificate. Results include any serious criminal records except those expunged under rehabilitation laws.
**How to Apply**
Apply for a Police Clearance Certificate in person at the Regional Court where you are registered, or online at [https://crr-external.mjs.bg/](https://crr-external.mjs.bg/) (a driver's license is required for online applications).
For Sofia residents, apply at your local office. More details: [https://srs.justice.bg/bg/14007](https://srs.justice.bg/bg/14007)
Additional information: [Bulgarian Ministry of Justice](https://www.justice.government.bg/)
**Required Documents**
* Identity document
* Birth certificate
* Power of attorney or certificate of inheritor (when requesting on behalf of another person)
* Legal proof of name change, if applicable
* Applicable fees
**Apply Online:** [https://crr-external.mjs.bg/](https://crr-external.mjs.bg/)
**Check Type**
Criminal record check searching accessible results held by the Criminal Register. Results include any serious criminal records except those expunged under rehabilitation laws.
**How to Apply**
Apply at any local or municipal authority office or directly at the Criminal Register office in Prague. Citizens with a recognized electronic signature may apply online through the electronic mailroom of the Criminal Register.
**Required Documents**
* Full name (current and original)
* ID number
* Date and place of birth
* District
* Parents' names (including mother's maiden name)
* Address
* Passport or ID card
**Check Type**
Criminal Certificate service via the Ministry of Justice.
**How to Apply**
Apply online at the [Demande d'extrait de casier judiciaire (bulletin n°3) — Casier judiciaire national — Ministère de la Justice](https://casier-judiciaire.justice.gouv.fr/). After processing, the French Authorities will issue and send your French Criminal Certificate directly. You may choose an online or paper copy. Once obtained, upload the document to the secure Certn link provided to you.
**Check Type**
Criminal record check involving applicant participation with nationwide coverage. Verification is performed directly with the Federal Office of Justice (Bundesamt für Justiz). Results reveal any serious or recent criminal records except those expunged under rehabilitation laws.
**How to Apply**
Apply for a certificate of conduct (Führungszeugnis) online, by post, or in person at your local residents' registration authority (Einwohnermeldebehörde) or via [www.fuehrungszeugnis.bund.de](https://www.fuehrungszeugnis.bund.de).
For applicants applying from abroad: [Instructions here](https://www.bundesjustizamt.de/EN/Topics/FederalCentralCriminalRegister/CertificateofConduct/CertificateofConduct_node.html)
To apply online, you need either a German identity card (eID) or German Residence Permit with an activated online ID function and a smartphone with NFC and the AusweisApp2 installed.
Once obtained, upload your certificate via the secure Certn link provided.
**Required Documents**
* German identity card (eID), or
* German Residence Permit with activated online ID function and AusweisApp2
**Apply Online:** [www.fuehrungszeugnis.bund.de](https://www.fuehrungszeugnis.bund.de)
**Check Type**
Criminal record check with nationwide coverage. Verification is performed directly with the Division of Criminal Records under the Ministry of Justice. Results include any serious or recent criminal records except those expunged under rehabilitation laws.
**How to Apply**
Apply at any Citizen Service Centre in Greece or by calling 1502 (within Greece only).
**Required Documents**
* Completed application form
* Copy of passport
**Check Type**
Criminal record check searching the Secretaría de la Unidad de Antecedentes Penales for criminal records.
**How to Apply**
Apply in person for a Constancia de Carencia de Antecedentes Penales at the Bureau of Criminal Background (Unidad de Antecedentes Penales) of the Supreme Court of Justice:
Supreme Court of Justice
Bureau of Criminal Background
6 Ave. "A" 9-23 zona 9, Guatemala City
Tel: 2248-7365
**Required Documents**
* Original and photocopy of your Documento Personal de Identificación (DPI)
* Original Boleto de Ornato
* Applicable fees
**Apply Online:** [https://pnc.gob.gt/](https://pnc.gob.gt/)
**Check Type**
Criminal record check searching accessible results held by the Administrative and Electronic Public Services Central Office (KEKKH). Results include any serious criminal records except those expunged under rehabilitation laws.
**How to Apply**
You can apply in one of three ways:
1. **In person** at the Customer Service Centre of the Criminal Records Authority:
Közigazgatási és Elektronikus Közszolgáltatások Központi Hivatala, KEKKH
Ügyfélszolgálat, 1133 Budapest, Visegrádi utca 110-112
2. **By mail** — send your application form and payment to:
Közigazgatási és Elektronikus Közszolgáltatások Központi Hivatala
1475 Budapest, Pf. 172.
3. **Online** — if already registered with the Customer Service Centre and you hold a recognized electronic signature.
When completing the application form, under section III select "No" (Nem), and under section V check boxes "B", "C", and "D".
**Required Documents**
* Applicable fees
* Completed application form (available at all post offices)
* Postal order (if applying by mail)
**Check Type**
Nationwide search processed through the District Courts of Iceland (Reykjavik, West Iceland, Northwest Iceland, Northeast Iceland, East Iceland, and Sudurlands).
**How to Apply**
For the digital record, you must have an Icelandic electronic ID and a kennitala (ID number). Without an electronic ID, you can apply in person at any office of Sýslumaður (District Commissioner).
**Apply Online:** [https://island.is/en/criminal-record](https://island.is/en/criminal-record)
**Check Type**
Public source risk database search covering Global Government Sanctions, terrorist watch lists, Global Media, and Politically Exposed Persons (PEPs).
**How to Apply**
Apply in person or ask a representative (friend, relative, or colleague in Kuwait) with power of attorney to apply on your behalf at:
Ministry of the Interior
General Department for Criminal Evidence
Department of Identification and Automated Search
Farwaniya-Dhajeej area
Airport Road 55, opposite Kuwait Airways main building
Tel: +965 2 434-6101
Fax: +965 2 434-5790
**Required Documents**
* 1 photograph (4×6 cm)
* Copy of passport and ID card
* Certn request letter (provided by Certn)
**Check Type**
Criminal record check with nationwide coverage. Verification performed directly with the Service du Casier judiciaire. Results include any serious or recent criminal records except those expunged under rehabilitation laws.
**How to Apply**
The Service du Casier judiciaire (PdJ) only accepts applications for a Bulletin 3 from the individual themselves. You can order online.
**Required Documents**
* Copy of ID
* Proof of nationality
* ID and passport (for non-Luxembourg nationals)
**Apply Online:** [http://www.guichet.public.lu/citoyens/fr/citoyennete/certificat-casier-judiciaire/casier-judiciaire/extrait-casier-judiciaire/index.html](http://www.guichet.public.lu/citoyens/fr/citoyennete/certificat-casier-judiciaire/casier-judiciaire/extrait-casier-judiciaire/index.html)
**Check Type**
Public source risk database search covering Global Government Sanctions, terrorist watch lists, Global Media, and Politically Exposed Persons (PEPs).
**How to Apply**
Send a request in writing to:
Palais de Justice de Monaco
Greffe Général
5, Rue Colonel Bellano de Castro
98000 Monaco
Tel: (377) 98.98.88.11
Email: [greffegeneral@justice.mc](mailto:greffegeneral@justice.mc)
**Required Documents**
* Parents' full names, including mother's maiden name
* Official identity document
* Applicable fees
* Non-residents: include dates of residence in Monaco
**More Information:** [Monaco public services](https://en.service-public-particuliers.gouv.mc/Justice/Legal-documents-and-services/Parquet-general/Criminal-record)
**Check Type**
Public source risk database search covering Global Government Sanctions, terrorist watch lists, Global Media, and Politically Exposed Persons (PEPs).
**How to Apply**
Mongolian nationals must apply at local police authorities.
**Required Documents**
* Original Mongolian identification card
**Check Type**
Criminal record check with national coverage performed directly with the Casier Judiciaire. Results include any serious criminal records except those expunged under rehabilitation laws.
**How to Apply**
* **Moroccan citizens:** Obtain a fiche anthropométrique from your local police station using your national identity card. You may have a representative apply on your behalf with your national ID.
* **Non-citizens:** Obtain a Bulletin no. 3 from the Service central des casiers judiciaires at Place de la Mamounia in Rabat.
**Required Documents**
Moroccan citizens:
* National ID card
* Applicable fees
Non-citizens:
* National identity card or photocopies of passport and birth certificate
* Information about your stay, employment, and residence in Morocco
* Applicable fees
**Apply Online:** [https://casierjudiciaire.justice.gov.ma/](https://casierjudiciaire.justice.gov.ma/)
**Check Type**
Public source risk database search covering Global Government Sanctions, terrorist watch lists, Global Media, and Politically Exposed Persons (PEPs).
**How to Apply**
Present the required documents and fees at:
Namibian Police
Criminal Records Centre
Private Bag 12024
Ausspanplatz
Windhoek 9000, Namibia
Tel: 264-220296/7/8
**Required Documents**
* ID card
* Date of birth
* Full set of fingerprints taken by a recognized police authority
* Applicable fees
**Check Type**
Criminal record check via the Norway Police, with results issued via criminal certificate.
**How to Apply**
The fastest way is to apply online at [https://www.politiet.no/en/english/police-certificate-of-conduct/police-certificate-of-conduct---apply-online/](https://www.politiet.no/en/english/police-certificate-of-conduct/police-certificate-of-conduct---apply-online/). You must log in with your own ID (e.g., BankID or MinID).
If unable to apply digitally, fill out the paper application form and mail it with proof of identity and a purpose confirmation form from your employer: [Apply by post](https://www.politiet.no/en/english/police-certificate-of-conduct/police-certificate-of-conduct--apply-by-post/)
Digital certificates are typically received within a few hours. Postal certificates take 10–14 days domestically, and longer internationally.
**How to Apply**
Provide the following documents to Certn. Print all forms in BLOCK LETTERS using black or blue ink only. Each page must be on a separate sheet of paper. Cross-outs and blank-outs are not acceptable.
Signatures must be handwritten — electronic signatures are not accepted.
**Required Documents**
* Completed Letter of Authority (provided by Certn) — clear, bright scan required
* PESEL number (for Polish citizens) or passport number (for non-citizens)
* Both forms must be hand-signed
You will upload documents back to Certn via a secure link provided to you by email.
**Check Type**
Criminal record check with national coverage performed directly with the Administration of the General Directorate of Justice. Results include any serious criminal records except those expunged under rehabilitation laws.
**How to Apply**
* **In person:** Present a valid identity card or passport with applicable fees to the Central Registry of the Civil and Criminal Identification Centre in major cities (e.g., Lisbon, Coimbra, Porto). In smaller regions (e.g., Azores, Madeira), apply at the Judicial Delegation or local court.
* **Online:** [https://registocriminal.justica.gov.pt/?request\_locale=en](https://registocriminal.justica.gov.pt/?request_locale=en)
**Required Documents**
* Current residence in Portugal
* In person: ID card or passport
* Online: Full name and Civil Identification number
**Apply Online:** [https://registocriminal.justica.gov.pt/](https://registocriminal.justica.gov.pt/?request_locale=en)
**Check Type**
Criminal record check including a court record search performed with accessible courts and tribunals of Romania, including the High Court of Cassation and Justice, Courts of Appeal, County Courts, local courts, and the Bucharest Municipal Court.
**How to Apply**
Apply for a Police Certificate (Certificat de Cazier judiciar) in person at the county police inspectorate in your county of birth or residence.
Direcţia cazier judiciar, statistică şi evidenţe operative
Tel: 021/316.49.75 or 021/208.25.25 int. 26954
Fax: 021/317.87.90
Address: Şos. Ştefan cel Mare, nr. 13-15, Bucureşti - S2
**Required Documents**
* Identity document
* A fiscal stamp (available at any post office)
* Applicable fees
**Check Type**
Public source risk database search covering Global Government Sanctions, terrorist watch lists, Global Media, and Politically Exposed Persons (PEPs).
**How to Apply**
Apply in person with your photo identification, two passport-size photos, and the required fees at:
Police Headquarters
Castries, St. Lucia
Tel: 758-456-3744
**Required Documents**
* Photo identification
* 2 passport-sized photos
* Applicable fees
**Check Type**
Criminal record check performed directly with the Ministry of Justice. The registry contains records of criminal convictions for offenses described in the Spanish Criminal Code.
**How to Apply**
Apply online, by post, or at your local Ministry of Justice office. When submitting the online application, leave the "country requiring the certificate" field blank to avoid processing delays.
**Apply Online:** [https://sede.mjusticia.gob.es/en/tramites/certificado-antecedentes](https://sede.mjusticia.gob.es/en/tramites/certificado-antecedentes)
**Apply by Post:** [https://www.mjusticia.gob.es/en/ciudadania/tramites/certificado-antecedentes](https://www.mjusticia.gob.es/en/ciudadania/tramites/certificado-antecedentes)
**Check Type**
Criminal record check via the Directorate of National Surete, Identification Service. Results are issued via criminal certificate.
**How to Apply**
Obtain a Bulletin no. 3 from the local police station. Bring your national identity card or document (original and a copy), your birth certificate, and the applicable fees.
**Required Documents**
* National ID or national document (original and copy)
* Birth certificate
* Applicable fees
**Check Type**
Criminal record check involving applicant participation with nationwide coverage. Verification performed directly with the General Directory of Criminal Records Central Office. Results include any serious or recent criminal records except those expunged under rehabilitation laws.
**How to Apply**
Apply for a police certificate from the General Prosecutor's office (branches in each city). Present your birth certificate or passport (for foreign residents) and applicable fees. The certificate must include results of a search of "archived" records.
Applications can also be made online with an e-Government password or online ID documents.
**Required Documents**
* Birth certificate or passport (for foreign residents)
* Applicable fees
**Apply Online:** [https://www.turkiye.gov.tr/adli-sicil-kaydi](https://www.turkiye.gov.tr/adli-sicil-kaydi)
### **4. What you can do to help things go smoothly**
* Make sure your application includes accurate personal information (name, date of birth, address, driver’s license number, etc.).
* When completing your background check, provide a **7-year address history** of verifiable residences only. Include addresses where you lived or were formally registered — do not add locations you visited temporarily (for example, short trips or holidays).
* If you have a complex driving or criminal history, you may wish to review your records ahead of applying (so you can explain or provide documentation if needed).
* Please respond quickly to any requests from us or our screening partner for additional documentation or verification.
* Know that background check timelines can vary by location and application volume.
### **5. Data privacy and fairness**
Mercor is committed to protecting your data and ensuring fair evaluation throughout the process.
* We don't share your background information outside the scope of our vetting process.
* All screenings comply with applicable privacy and employment laws, including the **Fair Credit Reporting Act (FCRA)** in the U.S. and **GDPR** in the EU.
* Background results are reviewed in context, considering factors such as the time elapsed, relevance to professional duties, and evidence of rehabilitation.
### **6. Why do we do this**
Our clients rely on Mercor to connect them with trusted experts who can contract independently on sensitive, high-impact projects. Background checks help us:
* Maintain a trusted global talent network.
* Protect client data, finances, and legal interests.
* Uphold professional and ethical standards across industries.
By joining Mercor as a contractor, you become part of a community built on integrity, accountability, and excellence—values that define how we collaborate and with whom we partner.
### **FAQ**
You can check your background check using the Project Dashboard by expanding the "Background check" section, as shown in the screenshot.
![image.png]()
If you can’t access the Certn or Zinc portal, can’t upload your documents, or haven’t received an email from the provider, contact Certn or Zinc support directly.
* **Certn Support:** [support@certn.co](mailto:support@certn.co)
* **Zinc Support:** [https://help.zincwork.com/hc/hm54ky7yrc](https://help.zincwork.com/hc/hm54ky7yrc)
They’ll be able to help troubleshoot portal access issues, upload errors, or missing document requests.
Your background check status will be one of **Action needed**, **In progress**, **Under review**, **Passed**, or **Failed**. **Action needed** means you have an email to act on — check your inbox (and spam/junk folders) to continue.
Each provider (Certn or Zinc) gets **one row** on your dashboard, combining your Criminal Background Check and Adverse Media Check into a single overall status — that row only clears once **both** underlying checks are complete. If you’ve received a completion email for one check but your dashboard still shows Under review, look for a second email about the other check and complete that as well.
![Screenshot2025 11 24at21 32 09 Pn]()
The turnaround time (TAT) for Zinc background checks varies depending on the **country** where the verification is being conducted.
You can find the most up-to-date average processing times for each country on Zinc’s official turnaround time page here: [https://zincwork.com/turnaround-times/criminal](https://zincwork.com/turnaround-times/criminal)
Please note that while many checks are completed within a few business days, certain verifications may take longer due to local regulations, public record access times, or additional documentation requirements.
Background checks usually take **5–7 business days** to complete, though processing times can vary based on the country, documentation, or verification process.
If your check has been in progress longer than expected, Mercor cannot expedite it once it is with Zinc or Certn. Processing is managed entirely by the provider.
For a status update or help moving your check forward, contact your provider directly:
* **Certn:** [support@certn.co](mailto:support@certn.co)
* **Zinc:** [https://help.zincwork.com/hc/hm54ky7yrc](https://help.zincwork.com/hc/hm54ky7yrc)
Yes, the background check request is legitimate. Mercor partners with both **Zinc** and **Certn** to complete background checks for users before they are onboarded to a project. These providers support our verification process and help ensure compliance and security standards are met.
If you received communication from either Zinc or Certn, it is part of Mercor’s standard background check workflow.
The background check cannot move forward without the required documents. These documents are necessary for the provider to complete their verification process, and Mercor cannot waive, replace, or override them.
If you do not have the requested documents, contact the background check provider directly to ask whether they can accept alternative documentation or offer another solution. Any exceptions are determined solely by the provider, and Mercor does not have visibility into or control over their internal review process.
For assistance, you may reach out to the provider using the contact information below:
* **Certn Support:** [support@certn.co](mailto:support@certn.co)
* **Zinc Support:** [https://help.zincwork.com/hc/hm54ky7yrc](https://help.zincwork.com/hc/hm54ky7yrc)
The provider will be able to guide you on acceptable alternatives, next steps, or whether the check can proceed with different documentation.
A complete 7-year address history is a required part of the verification process and cannot be waived or shortened. List only verifiable residences — places where you actually lived or were formally registered — and do not include locations you only visited temporarily, such as short trips or holidays.
Criminal record and residency checks are based on the countries in your address history, and each country's requirements are set by that jurisdiction — not by Mercor. Please make sure your address history is accurate and includes only places you genuinely lived or were registered, as an address added by mistake can trigger checks that don't apply to you.
Your address history must accurately reflect where you have lived over the past 7 years, so we can't remove a genuine residence or reissue a check to bypass a jurisdiction's requirements.
Any information you provide during the background check is collected and processed directly by the background check provider. Mercor does not store or manage this data.
If you’d like to request data deletion or learn more about data retention practices, please contact the background check provider directly:
* **Certn:** [support@certn.co](mailto:support@certn.co)
* **Zinc:** [https://help.zincwork.com/hc/hm54ky7yrc](https://help.zincwork.com/hc/hm54ky7yrc)
No, we do not reimburse any charges incurred for obtaining documents requested by Zinc or Certn.
# Contracts
Source: https://talent.docs.mercor.com/policies/contracts
Learn about the different types of contracts you may receive as a Mercor talent, including how each one works and what to expect.
Mercor supports various types of contracts tailored to the project's structure and the management of compensation. Below, an overview of the contract types presently in use is provided.
## Hourly contracts
Hourly contracts are the most common format at Mercor. You are paid weekly based on the hours you work, which are tracked using Insightful.
All work activities, including tasks, meetings, and required training sessions, must be diligently recorded using the desktop Insightful application.
Payments are calculated based on hours logged from Saturday (IST) through Friday (IST) and are processed the following Wednesday.
Each contract specifies a maximum number of hours per week. This limit must be approved and, if necessary, adjusted by the Project Team.
Your hourly rate is displayed in your offer and onboarding dashboard. Compensation is provided irrespective of the quality of work; however, substandard output may influence eligibility for future opportunities.
Always initiate your timer at the commencement of project-related tasks and terminate it during breaks or upon completion of the session.
***
### How it works
Upon being selected for a project, you will receive an offer via your dashboard that details your hourly rate, cap, and payout schedule. It is imperative that you complete the onboarding procedures (ToW, CIIAA, Tax form, Insightful setup) prior to commencing time logging.
Mercor mandates that all work activities be documented via the Insightful desktop application. It is required to initiate the timer at the commencement of project-related tasks and to cease it upon pausing or completing the work.
All hours logged from Saturday 00:00 IST to Friday 23:59 IST are locked, verified, and paid the following Wednesday. First payouts are subject to a 7-day hold by Stripe.
Your hours shall be recorded by the end of each week (Friday, 11:59 PM IST). Hours not captured through Insightful will not be eligible for remuneration.
***
## Deliverable-based contracts (DBC)
Deliverable-Based Contracts are used when you are paid upon completing specific work items (not by the hour). These contracts are typically used in projects involving Rubrics.
### What is a deliverable-based contract?
A Deliverable-Based Contract (DBC) constitutes a contractual agreement wherein compensation is provided **based on the completion of specific tasks**, rather than on an hourly basis. \
\
This arrangement is most suitable for particular kinds of work, such as assessments or rubrics, where the scope of work is explicitly defined and evaluated according to deliverables. Unlike hourly contracts, DBCs have no weekly hours. Most DBCs do not require time tracking through Insightful, but each contract sets whether it does.
* Time tracking only if your contract requires Insightful
* Fixed payment for the contract
* Simple contract checklist
* Clear start and completion expectations
• Payment is only issued upon **successful completion**\
• You must complete **all assigned deliverables**\
• There is **no minimum hourly guarantee**
***
### How the DBC works
The offer is displayed on your dashboard and will be designated as **"Deliverable-based"** within the contract type.
Sign ToW, CIIAA, and submit the necessary tax forms. Additionally, set up payments and complete all listed setup steps.
You will find assigned assessments or tasks in the **Deliverables** section inside your contract. Open it from the **Contracts** tab on Home.
Once all deliverables are submitted, your contract card shows **Submitted**, and later **Ended** once everything is approved and closed out.
Payment is incorporated into the next payout cycle and is displayed in your **Earnings** tab under the designation **'Deliverable Contract**.'
***
### Where are DBCs used?
You may be eligible to receive a DBC if you are invited to participate in specific evaluation programs, such as:
* **Prompt Academy Fellowship**
* **Rubric Academy Fellowship**
These listings encompass explicit tasks and expectations and are generally issued **subsequent to** a preceding project or trial.
***
### Contract completion & payments
When all your deliverables are submitted and approved:
* The contract will update to **Submitted**, then later **Ended**
* You’ll receive an email confirming completion
* Payment will enter the next **payout cycle**
* You’ll see a payment record under your **Earnings** page labeled “Contract (Deliverable).”
While DBC payments are currently processed manually, the average payout time is within **3 business days** once completed.
***
## Contract updates during a project
Projects evolve, and sometimes the way a project pays changes with it. A project
may move from hourly pay to task-based pay, or from task-based pay back to hourly.
When that happens, your contract is updated so it always reflects how the project
actually works. This section explains the process and what is guaranteed throughout.
This applies to pay-structure changes within your current project. It is different
from a Deliverable-Based Contract (DBC), which is a separate contract type described
above.
### Why a contract may be updated
The pay structure of a contract follows how the work is organized, and clients
sometimes reorganize a project mid-flight:
The project moves to defined tasks, each with its own rate. You are paid per
completed task instead of per tracked hour.
The project moves to continuous, time-based work. You are paid for tracked
hours at the hourly rate stated in your contract amendment.
### What is always guaranteed
1. **You hear about it first.** A pay-structure change is announced by the project
team through official channels, typically email and/or Slack, before it takes
effect. It never happens silently.
2. **Your updated terms are always visible.** The new structure and rates appear
in your contract on the dashboard, where you can review them at any time.
3. **Completed work is never repriced.** Hours logged under hourly terms are paid
at your hourly rate. Tasks delivered under task-based terms are paid at their
task rates. A contract amendment never applies retroactively to work you already did.
4. **The change follows the project, not the person.** Pay-structure updates apply
to the project as a whole. They are about how pay is calculated, not about
individual performance.
### What stays the same under both structures
* **Time tracking.** If your project uses Insightful, keep it running as usual
under both pay structures. On task-based projects it does not set or reduce
your task pay.
* **Payout schedule and methods.** Weekly cycles, Stripe or Wise, and payout
timelines are unchanged by the contract structure.
* **Support.** The same project channels and support paths apply.
When your project announces a pay-structure change, take a moment to review the
updated terms on your dashboard. If anything is unclear, reach out through your
project channel or support before the change takes effect. Questions are easier
to resolve early.
***
## FAQ
Yes. Insightful is the exclusive authorized method for time tracking. Always initiate and terminate the timer when engaging in project tasks.
Missed time cannot be incorporated retrospectively unless an authorized exception is granted by the Project Team. It is essential to verify that the timer remains active at all times.
No, unless your project lead has stated otherwise. They are responsible for overseeing your working hours.
Yes. Please make sure each Project Lead knows your availability.
Mercor conducts a weekly review of all time logs to ensure they accurately reflect productive work.
Common reasons for deductions include:
• Insightful screenshots showing no activity or unrelated tasks\
• Timer left running while idle or inactive\
• Logging time outside of the assigned project scope\
• Use of AI tools or automation in tasks where prohibited\
• Suspected duplicate tracking across multiple projects
You may file a dispute if you believe the removal was made in error.
Most DBCs are projected to be completed within **seven days; however**, some cases may entail more stringent deadlines. It is imperative to review your contractual checklist consistently. Please be advised that the contract may be rendered void without further notice should the customer alter their plans.
Open your contract from the **Contracts** tab on Home, then look at its **Deliverables** section. Each item will include specific instructions, deadlines (if applicable), and submission details.
No — DBCs are remunerated solely upon **the submission and approval of** all designated deliverables.
Payments are reflected in your **Earnings** tab under the designation **"Contracts (deliverable)**." Please allow 3 to 7 business days for the funds to be credited once the status is marked "Paid."
No. DBCs are typically offered to experts based on prior contracts or performance evaluations, rather than being associated with a single application.
Whether you need Insightful on a deliverable-based contract depends on the contract. Most deliverable contracts don’t use Insightful, but it’s set per contract and is on by default. If your offer shows a **Complete Insightful setup** step, you’ll need to do it.
## Related pages
Learn about the offer checklist, background checks, and setup steps.
How to access your project tools and begin work.
Understand payment cycles, timelines, and policies.
# How Mercor Uses AI and Data
Source: https://talent.docs.mercor.com/policies/data-ai-usage
What data we collect, how we use it, where it's shown, how AI is involved, and how to request deletion.
This is a summary of Mercor's data usage and AI practices.
Practices may differ depending on local regulations in each jurisdiction.
## What data Mercor collects
* Your uploaded résumé or CV
* Interview video/audio and AI transcript
* Written feedback from companies (if applicable)
* Results of background checks (if authorized)
* Email, login credentials, and profile photo
* Location, work preferences, and compensation expectations
* Public profile information (e.g., LinkedIn, GitHub)
* Offer, payment, and tax details (if provided)
This information is employed exclusively to facilitate job matching, interviews, payouts, compliance, and communication pertaining to Mercor projects.
## How your data appears on Mercor
Following the submission of your résumé or participation in an interview, the data undergoes parsing and is subsequently utilized to enhance your profile and improve search visibility.
Employers are able to search for keywords such as “React engineers with Node.js” or “Patent lawyers in Brazil.” Our artificial intelligence system analyzes your résumé, interview transcript, and public profiles to assess the quality of matches.
Your Mercor profile encompasses experience, skills, education, and employment history. Compensation expectations are not publicly visible.
Turn off the “Looking for work” toggle in [Communications > General](https://work.mercor.com/profile?tab=communications) to pause job-related outreach. The toggle reads “Pause job related outreach if you’re not currently looking for work.” It stops job and work emails reaching you; it does not hide your profile from companies.
## How Mercor uses AI
Mercor uses AI in three primary ways:
We analyze your résumé/CV and extract key experience to provide feedback and power job matches.
Our AI interviewer generates questions based on your résumé and the job description, transcribes your responses, and evaluates your performance.
Our artificial intelligence evaluates your suitability and that of other candidates for various roles through the analysis of your résumé, interview performance, and publicly available profile data, such as GitHub.
In certain instances, human contractors assist us in assessing interview or matching performance. Their feedback enhances the models but is never utilized for making hiring decisions.
## Additional Methods of Data Utilization
* Assess and enhance the quality of interviews. Address and resolve bugs or matching problems
* Train our internal recommendation models, ensuring that your data is never used to train third-party large language models (LLMs).
* Improve the performance of the platform.
We do not utilize your interview data for the training of external AI models. Furthermore, we do not sell your interview or résumé data to any third parties.
## How to delete your data
You may request the deletion by navigating to your [Account Settings](https://work.mercor.com/profile?tab=account). This removes your account and the data associated with it, including your résumé, interview, and transcript. It takes effect as soon as you confirm the request; no confirmation email is sent.
Deletion is refused while any of the following is still open, and the message you get names the one that applies:
* **An active contract** — end the contract first, then request deletion again.
* **A payout still being processed** — wait for it to be paid out, then request deletion again.
* **An offer you have not answered** — accept or reject it first.
Mercor may retain your data if required by law. Deleting your account does not remove data from companies that may have already accessed it.
## What Mercor does not do
* Does not share practice interviews with companies
* Does not send job-related outreach while “Looking for work” is turned off
* Does not sell your résumé, profile, or interview data
* Does not offer the AI interviewer or evaluation tools to external platforms
## How Mercor Generates Revenue
Mercor applies a margin to companies' pay rates once you accept a role. This fee compensates us for sourcing, vetting, and placing candidates. In summary, we only generate revenue when you are successfully placed on a project. Our AI models are specifically designed to optimize the likelihood of matching you with suitable employment opportunities.
## More information
* For comprehensive legal details, please refer to our [Privacy Policy](https://www.mercor.com/data-privacy-policy/).
* For inquiries, please contact us via email at [support@mercor.com](mailto:support@mercor.com).
## Related Pages
The permissible and forbidden uses of AI tools such as ChatGPT during interviews or projects.
Guidelines on permissible and prohibited public disclosures concerning projects, interviews, or clients.
An overview of how Mercor’s AI interview operates and the methodology employed in evaluating your performance.
# Mercor Earnings
Source: https://talent.docs.mercor.com/policies/earnings
The Earnings page provides experts with a centralized view of all their payments including contract wages, bonuses, work trials, and referrals. It replaces the previous contract payments view and makes it easier to track payment statuses in one place.
Learn how to set up Stripe or Wise to get paid, filter your earnings by contract or time period, and understand the status of your payments.
## FAQ - Frequently Asked Questions
If you want to quickly understand how much money you’re making or what the status of your payout are, go to the earnings dashboard [link](https://work.mercor.com/earnings).
1. Yes, you can set up Stripe/Wise from the earnings page and from the important tasks on the homepage.
2. If you don’t have your Stripe/Wise setup you won’t be able to earn money.
To review your performance, go to the Earnings tab to see the interactive earnings view. This shows your earnings by week, month, or year, and by contract and payment type. You can use the filter to select which of your earnings to display. You can also view your past and upcoming payouts in the payments table.
In your **Payments** table, you’ll see all your past transactions along with their payment dates and statuses. Here’s what each status means:
* **Pending** – Your earnings have been confirmed but haven’t been sent yet. Payments move from *Pending* to *Sent* based on Mercor’s payout cycle.
* **In Transit** – Your payment has been sent and is currently being processed. Funds are moving through Stripe to your local banking network before reaching your bank account.
* **Paid** – Your payment was successfully processed by our processing partners.
* **Failed** – The payment attempt didn’t go through. Check that your payout details are correct or contact support for help.
Your payout timing depends on a few factors:
* **When you log your hours:** Payments are scheduled based on when your hours are submitted for a given week.
* **Processing time:** Each payout method (Stripe or Wise) has its own processing timeline.
* **Account setup:** Ensure your payment method is correctly set up with our payment processors.
You can also check the status of your payment anytime in your **earnings dashboard**.
Yes. You can filter by:
* Contract
* Time period (weekly, monthly, YTD, custom range)
* Payment type (Wages, Bonus, Work Trial)
You can easily export your earnings history by clicking on the **'Download Payment Report'** option, which will generate a **PDF of your earnings**.
Please note the following important points:
* The downloaded PDF is the **final version** of your payment report
* We are **unable to consolidate or make any changes** to these PDFs once generated
By default, only recent payments are shown in the table. Clicking “Show more payments” expands the view to include the past six months of payouts. The Earnings Over Time dashboard provides access to your complete earnings history on Mercor.
This is expected and occurs due to time zone differences, not due to missing hours.
• Insightful displays time in your local timezone.
• Mercor’s Earnings page converts all logged time into IST (India Standard Time) because pay periods are calculated strictly in IST.
Mercor’s IST Pay-Period Window
• Start: Saturday at 12:00 AM IST\
• End: Friday at 11:59 PM IST
Because of the timezone conversion, hours that appear under one date in Insightful may shift to another date or even into another pay period when displayed on your Earnings page.
**Important**:
Even if the dates differ, your total hours and payout remain accurate.
To view your hours precisely as Mercor processes them, switch Insightful to Org Time Zone (IST) in your Insightful settings.
If, after viewing Insightful in IST, you still see missing hours, don't hesitate to contact Support.
# EU | Contractor Considerations
Source: https://talent.docs.mercor.com/policies/eu-considerations
A guide for contractors working with Mercor from the European Union
None of the below information should constitute legal, tax, or immigration advice. All contractors are responsible for determining their own tax obligations and right to work in their respective countries.
For personalized advice, we recommend consulting with a local accountant or legal professional in your country of residence.
## Work Authorization
Mercor only engages with individuals who have the **right to work and provide freelance services** in their country of residence.
You are responsible for ensuring you:
* Are legally allowed to perform freelance or independent contractor work.
* Comply with any registration requirements in your country (e.g. freelancer permits, tax ID, etc.).
Mercor does **not sponsor visas** or provide local employment contracts within the EU.
## W-8BEN Form for EU-Based Contractors
If you are a contractor living in the EU and working with Mercor, you'll complete a **W-8BEN form** as part of your contract onboarding. It is the **Sign W-9 / W-8 BEN form** step on your offer page: you fill it in and sign it on Mercor, not through Stripe.
This form certifies that:
* You are **not a U.S. person** for tax purposes
* You may be eligible to claim **reduced or zero U.S. withholding tax** under an income tax treaty between your country and the U.S.
You do **not file the W-8BEN with the IRS directly**. It is submitted through Mercor and kept on file.
### Key Sections to Fill
* **Personal Information** — your name, and your country of citizenship.
* **Permanent Residence Address** — your street address, city or town, and country. This must be outside the U.S.
* **Tax Identification** — your **Foreign tax identifying number (FTIN)**; see the table below for what your country uses. If you do not have one, tick **FTIN not required**.
* **Date of Birth & Legal Name** — your date of birth in `MM-DD-YYYY` format, and your full legal name.
* **Mailing address (if different)** and **Additional fields** — both optional. The additional fields are an SSN or ITIN and a reference number, which most EU contractors leave blank.
* **Claim of Tax Treaty Benefits** — **optional**, and most Mercor users do not complete it. It asks for your country of residence, the treaty article and paragraph, the withholding rate and the type of income. If you are unsure whether to claim under your country's treaty, speak to a local accountant before filling it in.
* **Certification & Signature** — type your full legal name as your signature. The date is filled in for you.
***
## Country-Specific Info: FTINs and Treaty Status
| Country | Use This as FTIN | Tax Treaty With U.S.? | Typical Withholding Rate |
| - | - | - | - |
| **Germany** | Steueridentifikationsnummer (TIN) | ✅ Yes | 0% (Article 7) |
| **France** | Numéro fiscal (13-digit tax ID) | ✅ Yes | 0% (Article 14) |
| **Netherlands** | BSN (Burgerservicenummer) | ✅ Yes | 0% (Article 15) |
| **Spain** | NIF (Número de Identificación Fiscal) | ✅ Yes | 0% (Article 15) |
| **Italy** | Codice Fiscale | ✅ Yes | 0% (Article 14) |
| **Portugal** | NIF (Número de Identificação Fiscal) | ✅ Yes | 0% (Article 15) |
| **Ireland** | PPS Number | ✅ Yes | 0% (Article 14) |
| **Poland** | PESEL or NIP | ✅ Yes | 0% (Article 15) |
| **Sweden** | Personnummer | ✅ Yes | 0% (Article 14) |
| **Greece** | AFM (Tax ID Number) | ✅ Yes | 0% (Article X) |
| **Romania** | CNP (Cod Numeric Personal) or NIF | ✅ Yes | 0% (Article 14) |
| **Hungary** | Adóazonosító jel (Tax ID) | ❌ No (terminated) | Not applicable |
| **Austria** | Steuerliche Identifikationsnummer | ✅ Yes | 0% (Article 14) |
> 💡 In almost all cases, EU contractors have **no U.S. tax withheld** on their Mercor earnings. The W-8BEN certifies that you are not a U.S. person, and that is what Mercor keeps on file — the treaty section above is optional.
***
## Will I Receive a U.S. Tax Form?
No. As a non-U.S. person, you will **not receive a 1099**. Your income is not reported to the IRS as long as your W-8BEN is valid.
You are still responsible for:
* Reporting your income to your **local tax authority**
* Paying any applicable income tax or social security contributions in your country
## Tax & Income Reporting
Mercor does **not withhold taxes** from your payments. You are classified as an **independent contractor** and are responsible for reporting and paying all required taxes in your country.
This may include:
* **Income tax**
* **Social security contributions**
* **Local business or trade taxes**
You should report your income based on the Stripe payout records and your own bookkeeping.
Keep these records:
* Invoices or payment confirmations
* Local business registration details (if applicable)
* Annual income summaries (from Stripe or your own accounting)
## Invoicing
Mercor does not issue invoices to you. If your country's tax authority requires one, generate your own invoice for each payment you receive.
For invoicing purposes, Mercor’s legal details are:
* Legal name: `Mercor.io Corporation`
* Address: `181 Fremont St, 33rd floor, San Francisco, CA 94105, United States`
* EIN (US Tax ID): `88-1741971`
## VAT (Value Added Tax)
If you are registered for VAT in your country:
* You are responsible for applying VAT where appropriate based on your country’s rules.
* Mercor is **not VAT-registered in the EU** and does not collect or remit VAT on your behalf.
* You should consult with a local accountant to determine if VAT applies to your services, especially in cross-border B2B arrangements.
## Business vs. Individual Work
While many EU countries allow individuals to work as freelancers without a formal company, others may require registration as a **sole proprietor**, **micro-enterprise**, or **freelance business**.
Mercor does **not currently support B2B payments** to registered businesses. You must accept payment as an individual via Stripe.
You are free to:
* Track expenses and income as a registered freelancer
* Deduct allowable business costs
* File taxes accordingly in your jurisdiction
# India | Contractor Considerations
Source: https://talent.docs.mercor.com/policies/india-considerations
A guide for independent contractors working with Mercor from India
None of the below information should be considered legal or tax advice. All contractors are responsible for ensuring they comply with local laws and tax regulations in India.
We recommend consulting a qualified Chartered Accountant or legal advisor for guidance specific to your situation.
## Work Authorization
As a citizen or legal resident of India, you may work as an **independent contractor** with international clients, including Mercor.
You are responsible for:
* Ensuring you are allowed to offer freelance or consulting services
* Complying with the **Foreign Exchange Management Act (FEMA)** and **RBI regulations** for receiving international payments
* Maintaining proper business registration and tax documentation if required
Mercor engages contractors **only as independent individuals**. We do not provide local employment contracts or work visas.
***
## Taxes & Income Reporting
Mercor does **not withhold** any Indian income tax or GST from your payments. You are classified as a **self-employed contractor**, and you must report this income to the **Income Tax Department of India**.
### Tax Filing Responsibilities
You are responsible for:
* Reporting income earned from Mercor in your **ITR (Income Tax Return)**
* Paying **Income Tax** under the appropriate slab or presumptive scheme (e.g. Section 44ADA for professionals)
* Paying **advance tax** if your tax liability exceeds ₹10,000 in a year
* Issuing invoices if required by Indian tax law
***
## GST (Goods and Services Tax)
* If your annual revenue exceeds the GST threshold (₹20 lakh for services in most states), you may need to **register for GST**.
* Export of services is typically **zero-rated** under GST, but you must file under **LUT (Letter of Undertaking)** to avoid charging GST on export invoices.
> You should consult a CA to determine if and when GST applies to your situation.
***
## Invoicing & Payment
Mercor pays via **Stripe**, which will deposit payments into your Indian bank account in INR after currency conversion.
Mercor does **not issue invoices to you** — you are welcome to generate your own invoices for recordkeeping or tax compliance.
### Mercor’s Business Details for Invoicing
* Legal name: `Mercor.io Corporation`
* Address: `181 Fremont St, 33rd floor, San Francisco, CA 94105, United States`
* EIN (US Tax ID): `88-1741971`
***
## W-8BEN Form (US Tax)
As a non-U.S. contractor, you'll complete a **W-8BEN form** as part of your contract onboarding. It is the **Sign W-9 / W-8 BEN form** step on your offer page: you fill it in and sign it on Mercor, not through Stripe.
This form certifies that:
* You are **not a U.S. tax resident**
* You are a **resident of India**
In the **Tax Identification** section, use your **PAN (Permanent Account Number)** as your Foreign tax identifying number (FTIN).
### Claiming the U.S.–India Tax Treaty
The form's **Claim of Tax Treaty Benefits** section is **optional** — its own tooltip notes that most Mercor users do not complete it. If you do claim under the U.S.–India treaty, the article covering independent contracting income is **Article 7 (Business Profits)**. Speak to a Chartered Accountant if you are unsure whether to claim.
You don't need to file anything with the IRS directly: the form is submitted to Mercor and kept on file. Mercor does **not withhold U.S. tax** from your payments, and you will **not receive a 1099 form**.
# LLM Usage Policy
Source: https://talent.docs.mercor.com/policies/llm-usage
We appreciate the significance of artificial intelligence and large language models; however, it is imperative that their utilization is conducted responsibly.
We encourage the utilization of AI to enhance your communication, but there are explicit limitations. Kindly adhere to the guidelines outlined below to ensure the acceptance of your work.
***
## What you can do
You may utilize large language models (LLMs), such as ChatGPT, for the following purposes.
* Please ensure the accuracy of your grammar and diction.
* Refine the phrasing and tone subtly, provided that the fundamental ideas and structure remain your own.
Please refrain from requesting LLMs to entirely revise your responses, as this frequently yields generic and monotonous content that may be readily identified as artificial.
***
## What you cannot do
You are **prohibited from** utilizing LLMs for the following purposes:
* Assessing or evaluating the quality of responses generated by models.
* Numerous prompts are crafted to deceive even the most advanced models — we value your reasoning.
* Providing justifications or explanations for writing purposes.
* The objective is to assess your own reasoning, rather than an artificial intelligence's interpretation of it.
* Predicting code behavior or runtime results
* Large Language Models (LLMs) are often inaccurate in complex programming scenarios.
Submissions that are evidently produced by artificial intelligence will be identified and flagged accordingly.
***
## Final Reminder
It is generally apparent what is authored by a human as opposed to what is produced by a model. Preserve your authentic voice, be original, and employ AI solely for assistance—not as a replacement.
## Related Pages
An overview of how Mercor’s interview system functions and the expectations regarding your responses.
How Mercor retains and utilizes your résumé, profile, and interview data.
Guidelines for publicly sharing your experience and what not to post.
# Referral Policy and FAQs
Source: https://talent.docs.mercor.com/policies/referrals
How Mercor’s referral program works: eligibility, earnings-sharing, tracking, and FAQs.
This page outlines the criteria for eligibility, payment procedures, trials, relevant links, statuses, and communications, and also includes a comprehensive Frequently Asked Questions (FAQ) section.
To learn more about our referral process, refer to our detailed Legal Referral Policy document, available here.
## Eligibility & qualification
* The person you refer has not been referred by anyone else before.
* Only the initial referrer qualifies.
* A referrer earns under the earnings-sharing model up to the cap determined by the candidate’s first accepted offer, excluding one-time-payment listings.
• Sign-ups that are not ultimately hired
• Referring a candidate who is already associated with a different referrer
• Hours worked prior to the referral being officially recorded in the system
• Work on one-time-payment listings
Our hiring practices are global. When a job listing indicates a specific region, only candidates from that designated area are eligible. In cases where no location is specified, the opportunity is presumed to be available to applicants within the United States, Canada, the United Kingdom, or the European Union by default.
## How the earnings share model works
Referrers earn 20% of their referral’s earnings, including hourly pay and bonuses, up to an Earnings cap.
**One-time-payment listings are excluded.** If a listing’s pay is shown as a single one-time amount (for example, “\$500 one-time”) instead of an hourly or per-task rate, work on that listing does not generate referral earnings and is not used to set your Earnings cap. Listings paid hourly, per task, or per year are unaffected, and bonuses paid on those listings still count.
**Earnings Cap Rules**
* Earnings Cap is determined by the FIRST offer the referral accepts that is not on a one-time-payment listing.
* It does not change whether the referral moves to a higher/lower paying project.
* The earnings cap represents the \*\*maximum amount \*\*a referrer can earn from a single referral.
Earnings cap is 4× the hourly rate of the referral.
Earnings cap is explicitly set per contract terms.
## Payments
Work earnings are paid every Wednesday at 12:00 PM PST / 3:00 PM EST. Referral earnings are released twice per week, on Wednesdays and Fridays at 12:00 PM PST / 3:00 PM EST.
• Stripe in most cases\
• Wise when Stripe is not supported (for example, Brazil)
For hired referrals, pending earnings may appear prior to processing in the next referral payout cycle. If an expected payout does not appear after the applicable cutoff, please contact support.
## Candidate Statuses (On Referral Dashboard)
| Status | What it means |
| - | - |
| Signed Up | The candidate registered via your referral link. |
| Application Started | The candidate has submitted application(s). |
| Application Completed | The candidate’s application process is complete. |
| Offer Extended | The candidate has been extended an offer by the project team. |
| Hired | The candidate is working — you are earning; the dashboard shows your earnings, progress toward cap, and the earnings cap. |
| Paid | The referrer has been paid for the candidate's referral. |
* Always share your unique referral link for tracking.
* Earnings-sharing applies across all projects the referral works on, except one-time-payment listings, until you reach the Earnings cap determined by their first accepted offer.
* For urgent cases (missing referrals, payout issues, application errors), email [support@mercor.com](mailto:support@mercor.com), or report in the Circle/ Slack community.
* Disputes and opt-outs are reviewed by Mercor Support; evidence is required, and outcomes are final per Referral program rules.
## FAQ
Have questions? Check out our FAQs related to the Legal Referral Policy below.
### Eligibility & Qualification
At the bottom of each job listing, you will find your unique referral link, facilitating the sharing of opportunities with your friends, colleagues, or professional network.
Any individual who submits an application via your link shall be linked to your account (subject to program eligibility rules).
You begin earning under the earnings-sharing model when your referred candidate is hired and begins billable work. You earn 20% of what they earn (including hourly pay and bonuses) until you reach the Earnings cap. Work on one-time-payment listings does not count.
A candidate who has already been offered a contract or hired with Mercor is not eligible to be referred. Referrals are for candidates who are new to Mercor.
No. Earnings-sharing applies only when the candidate is hired (after the referral event) and begins billable work.
Only the **first** person who referred the said candidate is eligible to take part in the earnings-sharing model.
Mercor operates on a global scale.
* If a job listing specifies a region, only candidates from that region will be eligible.
* In the absence of location information in a job listing, it may be assumed that the position is accessible to candidates within the United States, Canada, the United Kingdom, or the European Union by default.
You do not receive “multiple bonuses.” Instead, you earn 20% across all their projects, except one-time-payment listings, until you reach your Earnings cap (Earnings cap is locked to their first accepted offer that is not a one-time-payment listing).
Yes. Your link needs to be claimed soon after the person you refer creates their Mercor account — generally within 7 days, and in some cases sooner. If they complete account setup by submitting an application before claiming your link, the window to attribute the referral is shorter still.
Outside that window the referral is not attributed to you, even if they use your link.
You can share your referral link on any listing. Earnings-sharing then accrues across the referral’s projects until the cap is reached, with one exception: one-time-payment listings do not generate referral earnings.
Refer people with deep, verifiable expertise in a specific field. Strong candidates typically include:
* STEM PhDs, MDs, licensed attorneys
* Senior software engineers, data scientists, finance professionals
* Olympiad medalists, published researchers
* Experienced teachers or journalists
Quality matters more than quantity. Referrals from people you have worked with directly are far more likely to succeed than cold outreach.
Yes — two limits apply, and they cover different things.
**Your referral link:** it can be used up to 100 times per rolling 30 days. Each new person who signs up or applies through your link counts as one use, and a use drops off 30 days after it happened. Once you are at 100, further sign-ups through your link are not attributed to you until earlier uses age out. This limit is per referrer, not per link or per listing.
**Active referrals:** you can hold up to 5,000 active referrals at a time. If you go above that, your oldest referrals may expire and stop earning.
They apply together, so a referral made through your link counts towards both. Someone who is already linked to you does not count again, and attempts that are blocked do not use up either.
They exist to encourage quality over volume. Focus on candidates you have worked with, would like to work with, and can personally vouch for.
No. The referral program applies only to contract and project-based roles, not full-time internal positions at Mercor.
* Engaging in any activity that contravenes our Referral Policies.
* Referring to yourself (e.g., making duplicate accounts and using your own link).
* If your referred user does not utilize your customized referral link at the time of application.
* If the user you referred had already been offered a contract or hired with Mercor before using your referral link — in that case they are not eligible to be attached to a referral.
* If your referred user has not been employed at Mercor.
* Work your referred user does on a one-time-payment listing. These listings do not generate referral earnings and are not used to set your Earnings cap.
* Sign-ups through your link after you have reached the 100-use rolling 30-day link limit.
* Referrals claimed outside the signup window, or after the referee completed account setup.
* Referrals made while your referrer account is banned.
* Referrals may be unavailable in some regions; if that applies to you, you'll see a notice, and anyone who used your link can still apply.
Do note that referral associations are created only when a user explicitly consents through the referral link process.
Mercor’s referral program is fully automated and based on user consent, so we do not manually override these associations.
Referral earnings eligibility begins only after a referral is correctly submitted through the unique referral link. It's the referrer's responsibility to ensure that their contacts use their proper link and appear on their referral dashboard before proceeding. In this case, we are unable to manually add or backdate referrals.
Referral earnings are awarded based on the referral link used during the candidate's sign-up on the Work Platform ([https://work.mercor.com/](https://work.mercor.com/)).
It's the referrer's responsibility to ensure that their contacts use the correct referral link and appear on their referral dashboard. In this case the referral bonus for that candidate will be paid out to the referrer whose link the candidate used during the sign-up process, If no referral link is used by the talent then no referral earnings amount will be issued.
Please note, each referrer has a unique referral link that they must generate from their Mercor account. It's the referrer's responsibility to ensure that their contacts use the right link and appear on their referral dashboard.
Since we're unable to manually add or backdate referrals, earnings cannot be issued for referrals not properly linked through your dashboard. Referral earnings eligibility only applies when the referral is submitted using the correct referral link associated with your Mercor dashboard.
The **My Connections** tab on your Referral Dashboard lets you upload your LinkedIn connections file, and re-upload, refresh, or delete it, to see which of your connections match open roles at Mercor.
For a match, you can request a **Mercor Intro**, where Mercor reaches out to that connection on your behalf. You stay in control: a connection is only contacted when you request an intro.
Here is a [Help Article](https://www.linkedin.com/help/linkedin/answer/a566336/export-connections-from-linkedin) on how to export connections from LinkedIn.
The dashboard only shows the top matches our auto-match system could successfully source. It doesn't display your full connections list yet — just the strongest Top matches that align with active roles. You can also use the "Refresh" button periodically to update the list.
No, you are not permitted to use **C-mercor** emails to create accounts on [**work.mercor.com**](http://work.mercor.com) for referral purposes. These email addresses are provisioned solely for Mercor contract work and are not intended for personal account management.
Please note that any referrals submitted using C-mercor accounts will not be processed.
All candidates are evaluated on their individual qualifications, experience, and interview performance. This ensures that every referral is assessed fairly and independently, regardless of whether it comes from an existing Mercor expert.
Yes. You do not need to be employed by Mercor to participate in the Referral Program or to receive referral earnings. The program is designed to encourage anyone who can refer candidates who are the best fit for the role. Referrers are rewarded for each successful placement, regardless of the employment status of the referred candidate.
No. You must use your legal name exactly as it appears on your personal ID. Referrers go through an ID verification process, and payouts are blocked if verification isn't completed.
Yes, but you must not impersonate Mercor or claim to be a Mercor recruiter. You may use paid LinkedIn job slots to filter and refer candidates, as long as your listing does not mention the Mercor brand name or imply you are representing Mercor directly.
No. Self-referral or multi-accounting will result in both accounts being banned.
### Payments
Work earnings are paid every Wednesday at 12:00 PM PST / 3:00 PM EST, and referral earnings are released twice per week, on Wednesdays and Fridays at 12:00 PM PST / 3:00 PM EST.
* [Stripe](https://stripe.com/) in most cases.
* [Wise](https://wise.com/): If Stripe is not supported in your country, such as Brazil.
Pending earnings reflect amounts accrued but not yet processed in the following scheduled referral payout cycle.
Yes. As outlined in the [Referral Terms and Conditions](/policies/referral-terms-and-conditions#3-referral-earnings-and-payment), participants are solely responsible for all federal, state, and local taxes related to their referral earnings. Mercor does not withhold taxes on Referral/Placement Fees. This means you, as a referrer, must independently manage and report any tax obligations associated with your referral income.
For referrals created before the earnings-share model, we compare both the older and the current payout formulas and pay out whichever is higher.
### Work trials & projects
Certain positions initiate with a paid six-hour onboarding process to evaluate candidates.
No. Work trials do not count for referral earnings-sharing.
Hiring timelines fluctuate depending on the urgency associated with the role, the volume of applications received, and the quality of candidates. Candidates of higher quality are typically anticipated to secure employment more rapidly.
Offers may be canceled if the candidate fails to meet project requirements, does not accept the offer within the designated timeframe, or if the project needs evolve. Such instances are infrequent, and candidates are notified of the reason for the cancellation.
If a job listing has been closed or expired, it will be displayed as ‘Mercor Listing’. This indicates that the application of the user you referred to was not taken into account.
Roles display a "Closing Soon" badge when they reach approximately 90% capacity. Candidates can subscribe to reopening notifications for closed roles so they are alerted when the listing becomes available again.
This is unlikely. Prior low performance reduces a candidate's chances of being selected for future roles.
### Referral Links & Tracking
UTM parameters assist Mercor in analyzing the channels and campaigns that generate the highest traffic and referrals. Therefore, it is advisable to retain them. Nevertheless, their use is not compulsory; your referral will continue to be tracked in their absence.
This issue is infrequent; however, should it occur:
• Attempt to refresh the page by using Shift + Cmd + R (Mac) or Shift + Ctrl + R (Windows).
• Alternatively, directly access the role at work.mercor.com/explore.
If you don't recognise your referrer, you can choose to opt out of being associated with their referral under Mercor's Expert Referral Program.
You can locate the **Not your referrer?** button in the Account section of your Mercor profile. This will trigger a referral dispute process, during which the referrer will have 5 business days to provide evidence of prior communication or familiarity to verify that they referred you. No further action is needed on your part unless we reach out for clarification.
A Referral Dispute occurs when a referred individual chooses to opt out of being associated with your referral under Mercor's Expert Referral Program. As soon as the dispute is reported by the referee, we give the referrer 5 business days to share evidence—such as prior emails or messages—showing communication or familiarity with the referee before the referral was made.
Familiarity means there was a two-way interaction where the referee acknowledged the referral or confirmed the relationship, not just one-sided outreach or reminders from the referrer.
This ensures the program grows sustainably and authentically through genuine connections. If no evidence is submitted within the 5 business days, the referral will no longer be recognised in the program and will not be paid the referral earnings for the respective referee.
**No — referral attribution is not retroactive.** A referral association starts once you open a referrer’s unique link and confirm the referral during the application flow. Only applications submitted **after** that new referral association is formed will be linked to the new referrer.
That means:
* If your **previous referral association was disputed and removed**, your **already-submitted applications** will **not** move over to your new referrer.
* If your **earlier applications were submitted with no referrer**, and you later create a referral association, those earlier applications still **won’t** be attributed to the new referrer.
No. Once a referral dispute is raised and upheld, meaning the existing referral association is removed, the candidate becomes **ineligible for any future referral associations**.
This means:
* You cannot be referred again by another person.
* You cannot use a new referral link to create a new referral association.
* The system will not recognize any attempt to set up a new referral after a dispute is upheld.
In line with our section 3.6 (b) from the referral policy document, evidence must demonstrate the candidate’s explicit acknowledgement of the referral and may include written communications (e.g., email, text, or messaging screenshots) that clearly identify the candidate, the referring Participant, and the timing of the acknowledgement.
The Company may disregard evidence that is incomplete, unverifiable, or derived from audio or video communications.
### Candidate Statuses
Navigate to the **My Referrals** section to view your referrals and their current stage (Signed Up, Application Started, Application Completed, Offer Extended, Hired, Paid). For hired referrals, you will also see your earnings, pending earnings, progress toward cap, and the earnings cap.
“Under Review” signifies that the application is currently under consideration. The duration of the review process may be extended contingent upon project workload, the volume of applications received, and the extent to which the candidate aligns with the role’s requirements.
Conversion rates depend on whether referred candidates are selected by project teams and successfully start their billable hours. Since evaluations vary based on each candidate’s skills, experience, and AI interview performance, there is no definitive conversion rate. As a result, conversion outcomes differ from referral to referral.
Each status card shows candidates who have **at least one application** in that status. Since a candidate can have **multiple applications in different statuses**, the same candidate may appear in more than one card. As a result, the totals may not match.
**Example:**\
A candidate might have started working on **Application A** (*Application Started*) and received an offer for **Application B** (*Offer Extended*), causing them to appear in both.
### Communication & Updates
Yes. Referrers receive a daily email at 10 AM PST highlighting urgent hiring listings. In addition, weekly community announcements are shared with priority roles and referral statistics.
Yes, though there may occasionally be delays.
If you are not currently receiving them, contact any member of the Mercor team, and we will include you in the distribution list, based on the eligibility criteria set.
If this is the case, raise a "Referral Dispute" from your Settings page. This opens an investigation with the Talent Success team.
This email is a Mercor warm intro.
One of your LinkedIn connections shared their network data with Mercor. After identifying you as a good fit for an open role, Mercor sent you an invitation through the platform with that individual's approval.
The invitation includes a referral link recommending you to work with Mercor.
No worries. If your issue extends beyond merely verifying an application status or the information contained in these FAQs, send an email at [support@mercor.com](mailto:support@mercor.com).
Ensure to include the following details:
• The name and email ID of the referred user
• Description of the issue
• Your personalized referral link
This will enable the team to efficiently investigate and address your concern.
# Social Media and Internet Use Policies
Source: https://talent.docs.mercor.com/policies/social-media
We have established specific guidelines for how you may present your work on social media and online platforms. These policies apply whenever you reference Mercor, our clients, or any work completed through our platform. Please review and follow them carefully.
You are expected to adhere to these policies when referencing Mercor, its clients, or any work completed through our platform.
***
## On LinkedIn and Professional Networks
Indicate that you served as a contractor for Mercor on LinkedIn, if you adhere to the following requirements:
* Job title includes \[Contract] at the end. For example: Creative Writing Expert \[Contract]
* Select “contract” in the “employment type” dropdown menu
You may share high-level, non-confidential information about the project you participated in. For example:
* Developed training data for large language models by formulating coding problems that models could not resolve, and subsequently documenting the correct solutions.
* Maintained high accuracy and throughput in large-scale annotation workflows, contributing to reliable training data for AI model fine-tuning.
* List a client as your employer or reference them in your job description.
* Suggest or imply that you were a full-time employee of Mercor.
* Fabricate or misrepresent your job title or responsibilities.
* Share screenshots, detailed examples, or any confidential materials that could compromise the client or project integrity and confidentiality.
***
## On the Internet
* Share your experience with the Mercor platform within your professional and personal networks
* Discuss your onboarding process at Mercor or your project management activities
* Provide high-level summaries of the work you have undertaken
* Review Mercor on Glassdoor, TrustPilot and Google
* Mentioning clients by name or any client-specific work
* Posting screenshots or content from completed tasks
* Sharing questions asked by others in your project
* Reusing work produced for Mercor or its clients elsewhere
In cases of uncertainty, maintain a high-level overview and refrain from providing specifics. If there is any doubt regarding the appropriateness of sharing certain information, please contact [support@mercor.com](mailto:support@mercor.com) prior to making a posting.
# Supported Countries for Payment
Source: https://talent.docs.mercor.com/policies/supported-countries
Where Mercor can pay experts, and which provider handles your payout.
## Supported countries
Payouts use **Stripe Connect**. Countries marked Wise are paid through Wise instead.
* Algeria
* Angola
* Benin
* Botswana
* Côte d’Ivoire
* Egypt
* Gabon
* Gambia
* Ghana
* Madagascar
* Mauritius
* Morocco
* Mozambique
* Namibia
* Nigeria
* Rwanda
* Senegal
* South Africa
* Tanzania
* Tunisia
* Antigua & Barbuda
* Argentina
* Bolivia
* BrazilWise
* Canada
* Chile
* Colombia
* Costa Rica
* Dominican Republic
* Ecuador
* El Salvador
* Guatemala
* Guyana
* Jamaica
* Mexico
* Panama
* Paraguay
* Peru
* St. Lucia
* Trinidad & Tobago
* United States
* Uruguay
* Bahrain
* Bangladesh
* Brunei
* Cyprus
* India
* Indonesia
* Israel
* Japan
* Jordan
* Kuwait
* Laos
* Malaysia
* Mongolia
* NepalWise
* Oman
* Philippines
* Qatar
* Saudi Arabia
* Singapore
* South Korea
* Sri Lanka
* Taiwan
* Thailand
* TurkeyWise
* United Arab EmiratesWise
* Uzbekistan
* Vietnam
* Albania
* Austria
* Belgium
* Bosnia & Herzegovina
* Bulgaria
* Croatia
* Czech Republic
* Denmark
* Estonia
* Finland
* France
* Germany
* Greece
* Hungary
* Iceland
* Ireland
* Italy
* Latvia
* Lithuania
* Luxembourg
* Malta
* Monaco
* Netherlands
* North Macedonia
* Norway
* Poland
* Portugal
* Romania
* San Marino
* Serbia
* Slovakia
* Slovenia
* Spain
* Sweden
* Switzerland
* United Kingdom
* Australia
* New Zealand
## Unsupported countries
Mercor cannot onboard experts or issue contracts in any of these locations, or in any location that does not appear on this page. If yours is one of them, please do not begin work.
* Afghanistan
* Åland Islands
* American Samoa
* Andorra
* Anguilla
* Antarctica
* Armenia
* Aruba
* Azerbaijan
* Bahamas
* Barbados
* Belarus
* Belize
* Bermuda
* Bhutan
* Bonaire, Sint Eustatius and Saba
* Bouvet Island
* British Indian Ocean Territory
* British Virgin Islands
* Burkina Faso
* Burundi
* Cambodia
* Cameroon
* Cape Verde
* Cayman Islands
* Central African Republic
* Chad
* China
* Christmas Island
* Cocos (Keeling) Islands
* Comoros
* Cook Islands
* Crimea (Ukraine)
* Cuba
* Curaçao
* Democratic Republic of the Congo (DRC)
* Djibouti
* Dominica
* Donetsk (Ukraine)
* Equatorial Guinea
* Eritrea
* Eswatini
* Ethiopia
* Falkland Islands
* Faroe Islands
* Fiji
* French Guiana
* French Polynesia
* French Southern Territories
* Georgia
* Gibraltar
* Greenland
* Grenada
* Guadeloupe
* Guam
* Guernsey
* Guinea
* Guinea-Bissau
* Haiti
* Heard Island and McDonald Islands
* Honduras
* Hong Kong
* Iran
* Iraq
* Isle of Man
* Jersey
* Kazakhstan
* Kenya
* Kiribati
* Kosovo
* Kyrgyzstan
* Lebanon
* Lesotho
* Liberia
* Libya
* Liechtenstein
* Luhansk (Ukraine)
* Macao SAR China
* Malawi
* Maldives
* Mali
* Marshall Islands
* Martinique
* Mauritania
* Mayotte
* Micronesia
* Moldova
* Montenegro
* Montserrat
* Myanmar
* Nauru
* New Caledonia
* Nicaragua
* Niger
* Niue
* Norfolk Island
* North Korea
* Northern Mariana Islands
* Pakistan
* Palau
* Palestine
* Papua New Guinea
* Pitcairn
* Puerto Rico
* Republic of the Congo
* Réunion
* Russia
* Saint Barthélemy
* Saint Helena, Ascension and Tristan da Cunha
* Saint Kitts and Nevis
* Saint Martin (French part)
* Saint Pierre and Miquelon
* Saint Vincent and the Grenadines
* Samoa
* Sao Tome and Principe
* Seychelles
* Sierra Leone
* Sint Maarten (Dutch part)
* Solomon Islands
* Somalia
* South Georgia and the South Sandwich Islands
* South Sudan
* Sudan
* Suriname
* Svalbard and Jan Mayen
* Syria
* Tajikistan
* Timor-Leste
* Togo
* Tokelau
* Tonga
* Turkmenistan
* Turks and Caicos Islands
* Tuvalu
* U.S. Virgin Islands
* Uganda
* Ukraine
* United States Minor Outlying Islands
* Vanuatu
* Vatican City
* Venezuela
* Wallis and Futuna
* Western Sahara
* Yemen
* Zambia
* Zimbabwe
Stripe and Wise both keep expanding where they operate, so this list is reviewed regularly.
# Taxes and Work Authorization
Source: https://talent.docs.mercor.com/policies/taxes-work-authorization
Overview of required forms, reporting obligations, and how Mercor handles taxation.
Mercor does not deduct taxes from your payments. As an independent contractor, you are accountable for fulfilling your local tax obligations.
***
## When accepting your offer
You are required to complete a W9 form to furnish your Social Security Number (SSN) and to certify your tax status. If your annual income surpasses \$600, you will receive a Form 1099.
You are required to complete a W8-BEN form to verify your foreign status and to claim applicable treaty benefits. Please be advised that you will not receive a 1099 form.
***
## Details
### W9 Tax Form
Utilized by United States citizens and permanent residents. It collects your Social Security Number (SSN) or Taxpayer Identification Number (TIN) to enable Mercor to issue a Form 1099-NEC at the conclusion of the tax year, if applicable.
You will complete the W9 form upon acceptance of your offer from Mercor.
If you are a U.S. taxpayer completing a W-9, you must select **United States** in Stripe — even if you currently live abroad. Ensure your **SSN/EIN is correctly entered** and that your **legal name in Stripe matches your W-9** exactly.
### W8-BEN Tax Form
Utilized by non-US individuals. It affirms your status as a foreign contractor and may potentially reduce withholding taxes in accordance with a US tax treaty.
This requirement applies during the onboarding process if you are neither a United States citizen nor a holder of a green card.
If you are completing a W-8BEN, enter your **actual country of residence**.
The form has **two separate country fields**, and both are **free-text boxes.** In each, type either the **full country name or its 3-letter ISO code** (for example, `United States` or `USA`; `United Kingdom` or `GBR`):
* **Country of citizenship** — your nationality.
* **Country** (under *Permanent residence address*) — where you currently live.
![W-8 BEN form highlighting the Country of citizenship field and the Country (permanent residence) field]( "{true}")
***
## At the end of the tax year
### 1099-NEC
If you submitted a W9 and earned over \$600 during the year, you will receive a 1099-NEC form by February through Stripe.
* It shall be forwarded to the email and address provided in your Stripe account.
* If your earnings are below \$600, you will not receive this form.
* This form is intended for independent contractors, not W-2 employees.
If you completed a W-9 but haven't received a 1099, check that your Stripe profile country is set to **United States**. Selecting a non-US country (e.g., UK, Switzerland) causes Stripe to treat you as a non-US person and suppress the 1099. Your physical location does **not** override your W-9 status — your Stripe country must be set to United States.
### W8-BEN: No US Form Issued
If you submitted a W8-BEN, Mercor will not send you a 1099. You are responsible for reporting income in your own country, following local regulations laws.
We highly recommend consulting a local accountant to ensure the proper management of self-employed income and any applicable tax treaty benefits.
***
## Frequently Asked Questions
No — due to the structure of our contractual agreements, we are obligated to compensate you as an independent contractor.
* Complete your tax form (W9 or W8-BEN) as an individual.
* We are unable to accept W8-BEN-E or other forms related to business entities.
You are responsible for the calculation and payment of your taxes, including any quarterly estimated taxes mandated by your jurisdiction.
Please update your address directly within your Stripe account. Additionally, ensure that your email address and tax documentation (W9 or W8-BEN) are current.
***
## Country-Specific Guidance
Key distinctions between employment and contractor status.
Considerations for students working in the United States on OPT.
Guidelines for H-1B, H-4, and EAD holders.
Tax obligations for self-employed individuals in the United Kingdom.
Tax and legal considerations for freelancers based in the European Union.
INR disbursements and considerations regarding GST.
# Time Tracking & Pay Policies
Source: https://talent.docs.mercor.com/policies/time-tracking-pay
An overview of how Mercor monitors hours, the timing of payouts, and all associated policies.
## Weekly cycle
Saturday at 12:00 AM IST
* Summer reference: Friday 11:30 AM PDT
* Winter reference: Friday 10:30 AM PST
Log time in Insightful during the week. Hours belong to the period defined by the IST boundary.
Friday at 11:59 PM IST
• Summer reference: Friday 11:29 AM PDT
• Winter reference: Friday 10:29 AM PST
All tracked and approved hours within this IST window are considered for the following week’s payout.
A common oversight occurs when logging late on Thursday in the Americas, as it is already Friday in India. Such hours will be allocated to the subsequent period.
***
Payouts for the prior week are typically processed by the end of Wednesday (PST). Most funds arrive on Thursday; timing can vary slightly by provider or bank.
## Process overview
The hours for the period are finalized at 11:59 PM IST on Friday.
We review logs and resolve any flagged issues before processing.
Payouts are processed by the end of Wednesday (PST).
## Payment methods
* Stripe is the primary method for ongoing work.
* Wise may be used if Stripe isn’t available in your region or for certain one‑off payments.
First payout: Stripe enforces a 7‑day holding period on your first payout. After that, payouts follow a regular weekly cadence.
***
Insightful is the official time-tracking tool required for Mercor projects. It ensures accurate logging and transparent verification.
## Getting started
Download and install the Insightful desktop app. Instructions are sent during onboarding.
Start and stop the timer as you work. Keep it running during project tasks and webinars.
Insightful may take periodic screenshots to confirm you are working.
## Best practices
• Start the timer when you begin project work
• Work in focused blocks and stop the timer when you pause
• Review your daily log to catch mistakes early
• Don’t leave the timer running while idle or doing unrelated tasks
• Don’t try to add time manually (not allowed)
• Don’t share screenshots with sensitive client data externally
Mercor enforces a weekly cap to maintain quality standards, enable prompt feedback, and foster a healthy work–life balance.
## Why do we limit hours
1. Ensure frequent feedback and alignment with project expectations
2. Avoid burnout and support a sustainable delivery pace
By default, legitimate time recorded in Insightful is compensated. The exceptions enumerated below are limited in scope and are consistently subject to review by a human reviewer.
## What counts as paid
* Project tasks within the agreed scope
* Webinars hosted by Mercor that are part of your contract
* Approved meetings or coordination are needed to deliver your work
## What does not qualify (exceptions)
Hours may be withheld only in cases of:
* Policy violations (e.g., violating the [LLM Usage Policy](/policies/llm-usage))
* Spam or bad‑faith activity (e.g., submitting garbage data with no effort)
* Logging time while not actively working on project tasks
Decisions regarding the withholding of compensation are never determined automatically. A human reviewer evaluates screenshots, activity logs, and contextual information prior to making a final decision.
## Professional standards and conduct
The hours recorded in Insightful represent the hours for which payment is due. By accepting an offer from Mercor, you agree to refrain from any violation of our policies towards Mercor or its clients. In the event of suspected policy violation, we reserve the right to withhold the pertinent payment and to take any actions permissible under your agreement and applicable law.
For the full policy on how and why we monitor on-project activity, the behaviors we review, and the consequences of a violation, see [Account Security and Conduct](/policies/account-security-conduct).
## Low‑quality work
Low‑quality output does not invalidate legitimate time already logged in Insightful. Those hours remain payable. However, quality affects your future-fit on the platform and project continuity.
Clear, scoped deliverables; adherence to requirements; responsive collaboration; and timely iterations based on feedback.
Deliverables that are off‑scope or incomplete; neglecting acceptance criteria; recurrent rework resulting from overlooked instructions; broken links or assets that are non‑runnable.
### How quality concerns are handled
The project lead or reviewer shares concrete, actionable feedback tied to the requirements.
You address the feedback and resubmit the work. Ask clarifying questions early to avoid rework.
The updated deliverable is reviewed. If quality remains below expectations, we may end your assignment on the project and reassess future opportunities.
Hours are only excluded in cases of policy violation, spam, or non-project activities. All removals and related disputes are subject to review by a human reviewer.
## Process for removing hours
Suspicious logs (e.g., idle activity or unrelated work) may be flagged for review.
A human examines screenshots, activity, and context to confirm what should be removed.
Legitimate hours are paid as scheduled for that period.
## Example
* On Thursday, you are scheduled to dedicate two hours to the project.
* The timer stays active for four hours, during which no project work is done. On Friday, six hours are logged in total.
* On Monday, a review of time integrity indicates that four hours are classified as non-project activity.
* On Wednesday, you will receive payment for the two legitimate hours.
If it becomes necessary to manually subtract hours within a specified week, you should not anticipate ongoing participation in that project anymore.
## Disputes
**When to submit**\
Please submit your dispute during the pay period immediately succeeding the one you are disputing, that is, within the next week.
**How to submit**\
To dispute removed hours, contact your project lead with relevant context and any supporting evidence that should be considered.
**How decisions are made**\
We review your dispute, account history, and project activity, then communicate a final decision.
Dispute resolutions are definitive. Duplicate requests for the same period shall be disregarded.
## FAQ
### Pay period
Saturday at 12:00 AM IST through Friday at 11:59 PM IST. All tracked and approved hours within this window are considered for the following week's payout.
India Standard Time (IST). Hours logged after the IST cutoff are added to the upcoming week's payout cycle.
If it was already Friday in India when you logged them, those hours fall into the next period.
This difference is expected and is due to time zone alignment, not missing hours.
• Insightful shows your hours in your local timezone.
• Mercor calculates pay periods strictly in IST (India Standard Time).
IST Pay-Period Window:
• Starts: Saturday 12:00 AM IST
• Ends: Friday 11:59 PM IST
Because of the timezone conversion, the hours you see on one date in Insightful may shift into a different date or a different pay period on your Earnings page.
Even if the dates look different, your total hours and payout are accurate.
To see the exact breakdown Mercor uses, switch Insightful to Org Time Zone (IST) in your Insightful settings while filtering the pay period.
Contact Support only if hours are missing after viewing Insightful in IST.
### Payouts & Money
Payouts for the previous week are generally processed by the end of Wednesday (PST). Most experts receive funds in 2-10 days; however, timing may vary slightly depending on the provider or bank. You can track the transaction ETA in your Stripe dashboard.
Mercor primarily uses Stripe as its payment processor. In cases where Stripe is unavailable in your region (Brazil, Kosovo, United Arab Emirates, Nepal, Turkey, Ghana) Wise is used as an alternative.
* Once a payout is marked as “Paid” in your Stripe dashboard, the funds have been sent to your bank. In some cases, banks may require an additional 5–10 business days for the funds to be reflected in your account.
Please wait until this time has elapsed. If the payment still hasn’t appeared in your bank account after this period, we recommend contacting your bank directly with the transaction details available on your Stripe dashboard.
Yes. Stripe enforces a 7‑day holding period on your initial payout. Subsequently, payments typically adhere to a weekly schedule.
### Using Insightful (time tracking)
To verify that the recorded time aligns with the project work, screenshots serve as protective measures for both you and our clients.
Mercor mandates the utilization of the Insightful (formerly Workpuls) desktop application:
* Initiate the timer at the commencement of work activities.
* Pause or stop the timer during breaks or when completing daily tasks.
* Guarantee comprehensive tracking of all work-related activities, including meetings and webinars.
Manual time entries or adjustments are generally discouraged.
Manual time entries or adjustments are generally discouraged. If you miss logging your time, contact your project lead directly. Each request is reviewed on a case-by-case basis, and any adjustments require supporting documentation and are not guaranteed.
If you forget to start the timer, your request may be reviewed manually as a one-time exception.
Please get in touch with your project point of contact (POC) as soon as possible with all relevant details. Each case is reviewed individually, and any adjustment is not guaranteed; it requires a clear supporting context or evidence.
To prevent such issues, we strongly recommend tracking time in real-time through the Insightful application.
### Payment methods & providers
No. Currently, Mercor supports Stripe Connect (the default option in most supported countries) and Wise for regions where Stripe is not available or for manual exceptions.
Check our [Supported Countries](https://talent.docs.mercor.com/policies/supported-countries) List to confirm.
Stripe is the default payout method in [supported countries](https://talent.docs.mercor.com/policies/supported-countries), while Wise is used exclusively in regions where Stripe is unavailable (e.g., Brazil, Kosovo, UAE).
### Stripe — common questions
Please update your banking information directly within your Stripe dashboard. Please note that your payout account must be located in the same country or region as the one selected during your Stripe account's initial setup and should support your local currency.
If your bank rejects a Stripe transfer, it may take between 8 and 12 business days for the transaction to be marked as "Failed." Once marked as failed, the payout will be automatically retried using your updated details — no further action is required to reprocess the transfer.
No. Each Stripe profile can support only one active payout account at a time. You can modify the account in your Stripe dashboard; subsequent payouts will be directed to the new account.
Standard payouts are processed weekly. If eligible, you may utilize Stripe Instant Payouts, subject to applicable fees.
To verify eligibility:
1. Log in to your Mercor account.
2. Navigate to Profile.
3. Determine whether Instant Payout is offered.
4. If available, follow the on-screen prompts to activate the service.
**Important eligibility notes:**
• Instant Payouts are enabled only if Stripe supports Instant Payouts to bank accounts in your country/region.
• Mercor sends payouts only to bank accounts, not debit cards.
• Therefore, Instant Payout will appear in your Mercor account only if your region supports Instant Payouts directly to bank accounts.
To verify whether Stripe supports Instant Payouts for your country and bank, please refer to Stripe’s documentation: [https://docs.stripe.com/payouts/instant-payouts-banks](https://docs.stripe.com/payouts/instant-payouts-banks)
If your region is not supported, the Instant Payout button will not appear in your Mercor account, and Mercor will not be able to enable it.
The list of supported countries for Stripe and Wise is available here: [Supported Countries](https://talent.docs.mercor.com/policies/supported-countries).
To change your country, you’ll need to reset your Stripe connection from your Mercor account. Go to work.mercor.com, open the Earnings tab, click the gear icon, and reset Stripe.
This creates a new Stripe account and applies only to future payout cycles. Payments already pending or in transit will still be delivered as expected.
If you're a non-US expert and Stripe's **"Tell us about your business"** screen is defaulting to or stuck on **United States**, reset your payment setup to fix it:
1. Go to [work.mercor.com](https://work.mercor.com) and open **Earnings**
2. Click the **gear icon** and select **Reset Payments**
3. Re-select your correct country and business type, then continue
This clears the stuck placeholder and lets you complete Stripe onboarding with the right country.
### Safety & Authenticity
Mercor never requests or requires any payment or fee from talents. We do not make or authorize any charges to the talent's bank account.
All official communication from Mercor comes from email addresses ending in **@mercor.com**. If you receive an email, message, or offer from another domain or with any spelling variations, it is not official.
No. Applying to opportunities, participating in interviews, and starting work through Mercor are entirely free.
If you receive a payment request that claims to be from Mercor, do not proceed. This request is not legitimate. We recommend immediately contacting your bank to initiate an investigation or dispute, as Mercor does not issue any charges.
Mercor's official website is [https://work.mercor.com/](https://work.mercor.com/). All payment setup (Stripe or Wise) and account actions must occur exclusively through this site. Do not enter your personal or banking details on other domains — official processes are always handled through the secure Mercor portal.
Your information is private and securely managed within Mercor's systems. We highly recommend that you protect your personal details by not sharing sensitive account information with external parties or platforms. Note, Mercor never requests direct payments or bank transfers for applying for a role at Mercor or for any other reason.
# UK | Contractor Considerations
Source: https://talent.docs.mercor.com/policies/uk-considerations
A guide for contractors working with Mercor from the United Kingdom
None of the below information should constitute legal, tax, or immigration advice. All contractors are responsible for determining their own tax obligations and right to work based on their specific circumstances.
For personalized guidance, we recommend consulting a qualified solicitor, accountant, or immigration advisor.
## Work Authorization
You must have the **legal right to work in the UK** as a self-employed individual. Mercor does not sponsor visas or provide immigration support in the UK.
If you are:
* A **UK citizen**: You can legally work as an independent contractor.
* On a **Skilled Worker visa (Tier 2)**: You are typically **not permitted** to take on additional self-employed or freelance work outside your sponsoring employer.
* On a **Graduate visa**: You may be able to take freelance work, but must verify your status with an immigration expert.
* On a **Spouse or Dependent visa**: You may have the right to work, including self-employment, but you are responsible for confirming this.
Mercor only engages with individuals who have existing work authorization. We do not complete right-to-work checks or issue sponsorship documents.
## International Students in the UK (Student Visa)
If you are an international student in the UK on a **Student visa (formerly Tier 4)**, you are **typically not permitted to engage in freelance or self-employed work**.
**Mercor cannot engage with individuals on a Student visa in the UK.** We do
not provide employment contracts, sponsorship, or the type of structured work
placement required for student visa compliance.
### Why Is this restricted?
Under UK Home Office rules, Student visa holders are generally:
* Allowed to work **only in paid employment**, up to a limited number of hours (usually 20 hours/week during term time)
* **Not allowed** to be **self-employed**, act as a **freelancer**, or perform **contractor work**
* Not allowed to set up or operate a business
Since Mercor’s model involves **independent contractor engagements**, it does **not meet the criteria for student work permissions**.
### What If I’m on a Graduate Visa?
If you’ve transitioned from a Student visa to a **Graduate visa**, your work rights are more flexible. You may be eligible to freelance under that visa — but it is your responsibility to confirm your status and ensure compliance.
We cannot engage anyone who is still on a Student visa, regardless of hours or supervision level.
## Taxes & Income Reporting
Mercor does **not withhold** any taxes from your payments. You are classified as a **self-employed contractor**, and must handle your own tax filing, payment, and reporting in the UK.
### HMRC Self Assessment
If you earn income as a freelancer or contractor in the UK, you must:
* Register for **Self Assessment** with HMRC ([https://www.gov.uk/register-for-self-assessment](https://www.gov.uk/register-for-self-assessment))
* Submit an annual **Self Assessment tax return**
* Pay **Income Tax** and **National Insurance** contributions (usually Class 2 and Class 4)
This applies even if Mercor does not issue any formal tax documents to you.
### Invoicing
You may generate your own invoices for your records. Mercor does not issue invoices to you or provide tax receipts. Stripe will show your payment history and payouts for reference.
Mercor's legal information for invoicing or reporting purposes:
* Legal name: `Mercor.io Corporation`
* Address: `181 Fremont St, 33rd floor, San Francisco, CA 94105, United States`
* EIN (US Tax ID): `88-1741971`
## W-8BEN Form (US Tax)
As a UK-based contractor working with a US company (Mercor), you'll complete a **W-8BEN form** as part of your contract onboarding. It is the **Sign W-9 / W-8 BEN form** step on your offer page: you fill it in and sign it on Mercor, not through Stripe.
This form is required under **US tax law** to:
* Certify that you are **not a US person for tax purposes**
* Optionally claim a **reduced withholding rate** under the **US–UK tax treaty**
### How to Fill It Out
The form is laid out in the sections below. Sections marked optional can be left blank.
* **Personal Information** — your name, and your country of citizenship (United Kingdom).
* **Permanent Residence Address** — your UK street address, city or town, and country.
* **Tax Identification** — your **Foreign tax identifying number (FTIN)**. UK contractors normally use their **National Insurance number**. If you do not have one, tick **FTIN not required**.
* **Date of Birth & Legal Name** — your date of birth in `MM-DD-YYYY` format, and your full legal name.
* **Mailing address (if different)** — optional. Only needed if post should go somewhere other than your permanent residence.
* **Additional fields** — optional SSN or ITIN and a reference number. Most UK contractors leave both blank.
* **Claim of Tax Treaty Benefits** — **optional**, and most Mercor users do not complete it. It is for contractors claiming a reduced withholding rate under a treaty, and asks for your country of residence, the treaty article and paragraph, the withholding rate and the type of income. If you are unsure whether to claim under the US–UK treaty, speak to your accountant before filling it in.
* **Certification & Signature** — type your full legal name as your signature. The date is filled in for you.
### Do I Need to File Anything With the IRS?
No — the W-8BEN is submitted to Mercor and kept on file, to show that you are exempt from US tax withholding. **You do not file this form yourself** with the IRS, and you will **not receive a 1099 form**.
You are still responsible for reporting your income locally to **HMRC**.
## VAT (Value Added Tax)
If you are VAT registered in the UK, you are responsible for handling your own VAT obligations. Mercor is not VAT-registered in the UK and does not collect or remit VAT on your behalf.
You should consult an accountant to determine whether VAT registration is required based on your income and business structure.
## Business Structure
You may work with Mercor as a **individual self-employed contractor**.
Mercor currently pays individuals directly via Stripe. We do **not** support business-to-business (B2B) contracts at this time.
This means:
* If you operate a limited company, you’ll need to accept payment as an individual (not your business).
* You may still claim business expenses and file taxes accordingly.
# US | 1099 vs. W2 Work
Source: https://talent.docs.mercor.com/policies/us-1099-vs-w2
Mercor offers contract roles with a 1099-NEC Form
## 1099 vs. W2
Mercor provides freelance, contract opportunities with amazing companies looking to engage talent for projects.
Mercor does not offer W2 positions, your work with us is not considered "employment" and we will be unable to verify employment as a result.
### 1099-NEC
If you completed a **W-9** — that is, you answered that you are a US citizen or resident alien — Mercor will provide a **1099-NEC** form at the end of the tax year.
Experts who answer that they are not a US citizen or resident alien complete a **W-8BEN** instead, and do not receive a 1099. See our [US Taxes](/policies/taxes-work-authorization) documentation for more details.
### Do I need to do an I9?
An I9 Form is only to verify employment eligibility, and since we do not offer employment opportunities, an I9 Form will not be requested or required.
# US | F1 Visa Considerations
Source: https://talent.docs.mercor.com/policies/us-f1-visa
Answers for international students studying in the US
None of the below information should constitute legal advice. All contractors are responsible for determining their own immigration status and requirements and ensuring they are eligible to work.
Consult the [official USCIS documentation](https://www.uscis.gov/working-in-the-united-states/students-and-exchange-visitors/optional-practical-training-opt-for-f-1-students) for the latest policies and information.
## Optional Practical Training (OPT)
### Pre/Post Completion OPT
We will engage with you once this is approved by your university DSO, but will only be able to share an offer letter and an engagement letter with you.
We understand that some universities and institutions require more documentation and we are not able to provide this.
**No Guaranteed Hours or Duration**
Mercor's engagements can start and stop or have changes to the amount of hours available quickly.
We can not guarantee a minimum number of hours of work per week, or when a project may come to a close.
For Pre-Completion OPT, you are required to work less than 20 hours per week. You are responsible for ensuring you do not exceed this cap.
For Post-Completion OPT, you are required to work at least 20 hours per week, but are able to work on multiple roles at different companies.
Because our hours and work availability can be more inconsistent, we do highly encourage Mercor to be a secondary opportunity, instead of your one and only role for Post-Completion OPT.
### STEM OPT
Due to the additional operational overhead, we do not engage contractors under STEM OPT status.
We will not be able to sign a Form I-983.
If you are already working on STEM OPT with another business, you are not allowed to do work outside of that business. In other words, you are not able to work with us if already working with somebody else.
### Curricular Practical Training (CPT)
Contractors under CPT can be engaged if the work is integral to their curriculum and authorized by their educational institution. We will provide only an offer letter and an engagement letter in these cases.
## E-Verify
Mercor's legal name is `Mercor.io Corporation` and our e-Verify company id is `2339925`
# US | H-1B Visa Considerations
Source: https://talent.docs.mercor.com/policies/us-h1b-sponsorship
Answers for individuals working in the US on an H-1B visa
None of the below information should constitute legal advice. All contractors are responsible for determining their own immigration status and requirements and ensuring they are eligible to work.
For the most accurate and up-to-date information, consult the [USCIS H-1B resources](https://www.uscis.gov/working-in-the-united-states/h-1b-specialty-occupations).
## H-1B Employment Eligibility
We do **not sponsor** visas or work authorizations of any kind, including H-1B, and are unable to provide documentation for H-1B petitions or transfers.
Contractors are responsible for ensuring that **their existing H-1B status allows for independent contractor work**, and for verifying any limitations with their immigration attorney or employer sponsor.
In most cases, individuals on H-1B visas are **not authorized to work for any entity other than their sponsoring employer**, even as independent contractors. Please consult a qualified legal professional to ensure compliance.
## H-4 Dependent Visas
If you are in the U.S. as a dependent of an H-1B visa holder (H-4 status), you **may** be eligible to work **only if you have received an Employment Authorization Document (EAD)**.
We can engage with H-4 EAD holders as independent contractors, but:
* We will not assist in the EAD application process.
* We will only provide an **offer letter** and, once your contract is active, an **Engagement Letter**. Both are downloadable from the **Documents** section of your contract on [work.mercor.com](https://work.mercor.com). The Engagement Letter shows your end date once the contract has ended.
* You are responsible for maintaining valid authorization and ensuring your work remains within the scope of your EAD.
## General Engagement Limitations
**No Sponsorship or Immigration Support**
Mercor does not provide visa sponsorships, assist with employment-based petitions, or complete any immigration-related documentation beyond the standard offer letter and Engagement Letter.
This includes:
* No H-1B petitions or transfers
* No Form I-129
* No LCA (Labor Condition Application) filing
We encourage all contractors to seek legal counsel when determining work eligibility under their visa status.
# Wellness Resources
Source: https://talent.docs.mercor.com/policies/wellness-resources
Free, optional wellness practices for experts: quick resets for focus and decompression, what to expect when working with sensitive content, and how to get support.
This space is here for you. Everything on this page is **free, optional, non-tracked, and non-evaluative**. Using these resources, or choosing not to, never affects your standing, your evaluations, or your future opportunities at Mercor.
## Why this page exists
Focused work draws steadily on your attention and emotional energy, especially when a project involves reviewing sensitive or emotionally heavy material. Short, intentional resets protect both your wellbeing and the quality of your work.
You do not need to feel stressed to benefit. Consider these practices a pause for clarity and care: use them during a break, after a long session, or when transitioning between tasks.
## Find the right practice
You are starting your day, preparing for a task, or trying to regain attention.
You are switching between tasks or closing out a work session.
You are feeling emotionally taxed or want to process difficult content.
You want deeper grounding or nervous-system restoration.
All practices are **5 to 20 minutes**, need **no login or signup**, and are freely available online.
## Micro-Practice Library
### Focus and Clarity
Use these before work, or whenever you feel mentally scattered or fatigued.
| Practice | Time | Best for |
| :- | :- | :- |
| [Alternate Nostril Breathing](https://yogawithadriene.com/alternate-nostril-breathing/) | 10 min | Rebalancing focus and calm before or after work blocks |
| [12-Minute Meditation for Inner Peace](https://www.youtube.com/watch?v=d4S4twjeWTs) | 12 min | Centering and clearing mental noise before high-focus work |
| [Meditation to Balance the Nervous System](https://www.youtube.com/watch?v=1BfsW3JKSOI) | 12 min | Supporting steady energy and focus through the day |
### Transition and Mental Reset
Great between tasks or when shifting gears during the day.
| Practice | Time | Best for |
| :- | :- | :- |
| [Desk Yoga](https://www.youtube.com/watch?v=tAUf7aajBWE) | 6 min | Gently mobilizing the body between work sessions |
| [Office Break Yoga](https://www.youtube.com/watch?v=M-8FvC3GD8c) | 14 min | A full seated and standing reset for midday or end of day |
| [Stillness Meditation for Stress Relief](https://www.youtube.com/watch?v=CscxGprl1yw) | 15 min | Marking the end of a session or decompressing before a transition |
### Decompression and Emotional Release
Use after emotionally intensive work, or to signal closure at the end of the day.
| Practice | Time | Best for |
| :- | :- | :- |
| [Basic Body Scan and Breath Awareness](https://insighttimer.com/tarabrach/guided-meditations/basic-body-scan-and-breath-awareness) | 10 min | Regulating emotions and re-anchoring during stress |
| [Letting Go of Challenging Situations](https://www.youtube.com/watch?v=ImenTboUETM) | 20 min | Processing emotionally difficult content or sessions |
| [5-Point Body Scan Relaxation](https://www.youtube.com/watch?v=iuCMQ377Joc) | 5 min | A quick full-body awareness reset |
| [5-Minute Relax](https://www.youtube.com/watch?v=2ebZSV9T2vk) | 5 min | Brief decompression after back-to-back sessions |
### Deeper Grounding and Emotional Support
Short tools for nervous-system regulation and emotional self-support.
| Practice | Time | Best for |
| :- | :- | :- |
| [5-Minute Yoga Nidra](https://www.youtube.com/watch?v=FaxO4ay7W_U) | 5 min | Guided body relaxation into restful awareness |
| [Calming the Body](https://www.youtube.com/watch?v=3zRDO5jw3jM) | 5 min | Soothing and resetting physical tension |
| [Refuge in Awareness](https://www.youtube.com/watch?v=QmbRNhXVkGc) | 7 min | Shifting from reactivity to presence |
| [Sacred Pause](https://www.youtube.com/watch?v=w-yF9EMkE88) | 5 min | Interrupting reactivity and reconnecting to clarity |
| [The Practice of RAIN and Self-Compassion](https://www.youtube.com/watch?v=wm1t5FyK5Ek) | 11 min | Working through emotional difficulty with compassion |
Not sure where to start? Try one practice from each category this week and notice which ones resonate with you. There is no right order and no minimum dose.
## Build wellness into your workday
A simple rhythm that protects focus and keeps fatigue from building up:
Aim for about 90 minutes of focused work at a time. This matches how attention naturally cycles, and it supports accuracy and healthy pacing.
Between blocks, step away from the screen for a few minutes. A short practice like [Desk Yoga](https://www.youtube.com/watch?v=tAUf7aajBWE) or the [5-Point Body Scan](https://www.youtube.com/watch?v=iuCMQ377Joc) counts.
When you switch contexts, a two-to-five-minute reset tells your mind that one task is closed before the next one begins.
If a session involved distressing material, take a decompression practice before moving on. It helps you process what you reviewed instead of carrying it into the next task.
An end-of-day practice like [Stillness Meditation for Stress Relief](https://www.youtube.com/watch?v=CscxGprl1yw) helps you leave work at work.
## Working with sensitive content
Some projects involve material that is graphic, distressing, or not appropriate for all audiences or environments. This can include graphic violence, sexually explicit material, hate speech or abuse narratives, distressing medical or legal scenarios, and red-teaming prompts designed to be intentionally harmful or provocative.
Here is what you can always expect from Mercor on these projects:
Projects likely to include sensitive material are flagged clearly and in advance, including the general type of material you may encounter.
Participation is voluntary. You receive a plain-language description of the content before deciding, and declining never affects your standing or future eligibility.
If you opt in and later feel the project is not a good fit, you can step back at any time. No justification is needed, and it will not impact your evaluations or future opportunities. Mercor handles project continuity, so you do not need to notify the client.
Experts working with sensitive content have access to group wellness sessions, private check-ins, and referrals to licensed counseling. No justification is required to ask for support.
Before starting a sensitive-content project, you may be asked to complete a brief, private resiliency self-check. It is a reflection tool, not a test: it exists to support your own decision-making and to open a path to proactive support if you want it. If your professional background already involves this type of material (for example, medical professionals reviewing anatomical imagery), the self-check is optional.
## Getting support
Request a private wellness check-in, or ask about group sessions for experts working with similar content.
A mistake, a near-miss, or a moment that left you overwhelmed: you can share it confidentially. No judgment, and no effect on your standing.
If you would prefer clinical support, Mercor can discreetly connect you with licensed counseling options.
Live wellness support (private check-ins, group sessions, and counseling referrals) becomes available once you have completed **40 hours of project work**. The micro-practice library on this page is open to everyone, anytime, with no requirements.
To reach out, email [**wellness@mercor.com**](mailto:wellness@mercor.com), or raise it with your project lead. The wellness inbox is reviewed by a designated wellness contact and handled confidentially.
## Common questions
No. Every resource on this page is optional, non-tracked, and non-evaluative. Requesting support, declining a sensitive-content project, or stepping back from one never affects your current standing or future opportunities.
No. The practice library is for every expert on any project. Focus, transitions, and decompression benefit all kinds of work.
Live support (private check-ins, group sessions, and counseling referrals) becomes available after you have completed 40 hours of project work. This keeps sessions focused on the experts most exposed to demanding content. The practice library has no requirements: it is open to everyone from day one.
Tell your project lead, or email [wellness@mercor.com](mailto:wellness@mercor.com) if you prefer a confidential route. You can step back at any time, you do not need to explain why, and Mercor manages the transition with the client.
Yes. Wellness requests are reviewed by a designated wellness contact only, are not shared with clients, and do not affect your assignments.
## Related pages
How to contact Mercor support and what to include for a faster resolution.
Common questions and help for projects, contracts, tooling, payments, and access.
# AI Interview
Source: https://talent.docs.mercor.com/support/ai-interview
An overview of Mercor’s AI interview process encompasses the preparatory strategies, protocols for resets and retakes, opportunities for practice interviews, considerations concerning data privacy and security, accessibility provisions, permitted utilization of AI tools, and sources of assistance.
## FAQ - Frequently Asked Questions
Mercor employs an AI interviewer to pose role-specific questions, generate a transcript of your responses, and evaluate your performance for the listing. Most interviews require approximately 20 minutes, although some may be shorter or longer. Each unique interview is only necessary to complete once; if another application necessitates the same interview, your existing result will be retained.
We understand this can be a new experience. That’s why we offer [Practice Interview](https://work.mercor.com/auth-wall?type=interview_config_49baee86-0da1-4ee6-b701-8a842b09b9d5), which you can take freely and which does **not** affect future opportunities.
From your Mercor dashboard:
1. Sign in to your Mercor dashboard.
2. Proceed to the Application tab — the steps may be completed in any sequence.
3. If the application necessitates an AI interview, please access the application and initiate the interview process from the step list.
4. The synchronization of completed steps across applications ensures that if you have already completed the interview, it will be reflected as such.
Yes. Take the [Practice Interview](https://work.mercor.com/auth-wall?type=interview_config_49baee86-0da1-4ee6-b701-8a842b09b9d5): it is free, it is not tied to any application, and it does **not** affect future opportunities. You can take it as many times as you like.
Separately, you can retake your official AI interview up to three times if you’d like to strengthen your responses before submitting an application.
The interview waiting room asks you to reserve retakes for technical issues and notes that hiring managers can see your retake count. A retake also resets your application progress.
* You do not need to complete the interview immediately. Choose a time that works best for you.
* Use a computer with a working camera and microphone; test both before starting.
* Ensure your full face is visible and your voice is clear throughout the interview.
* Take the interview in a quiet, distraction-free environment.
* Wearing headphones and using an external microphone is recommended.
* Interviews are conducted in English unless otherwise specified.
* Captions are enabled by default and can be turned off, but not expanded.
* Some interviews are technical and require deep discussion of prior experience; others test language or reasoning skills.
* Have pen and paper (and a calculator, if relevant) available.
* Screen sharing may be required. Only full-screen sharing is supported.
* A “hall of mirrors” effect during screen share is normal and temporary.
* If the interviewer interrupts due to a pause, you can let it know you weren’t finished.
* Some interviews include a whiteboard. Its content saves automatically and does not require submission.
If you experience issues, use the **Help** button in the interview interface.
* Recommended: Google Chrome (latest version).
* Supported: Microsoft Edge (latest version), Safari.
* Not supported: Firefox, mobile browsers.
You can retake a completed interview yourself from the [Assessments tab](https://work.mercor.com/home?tab=assessments), without contacting support: click **Retake assessment** on the interview card, choose a reason and click **Retake interview**. Retaking resets your application progress. For the full steps and an interactive demo, see [Apply for a Job](/how-to/apply#steps-to-reset-your-interview).
You can retake an interview up to three times across all applications related to that interview.
If you run into a technical issue during an interview, email [support@mercor.com](mailto:support@mercor.com) with a screenshot or screen recording of the issue and the name of the interview or listing.
* Ensure a quiet environment and stable internet connection.
* In the waiting room, complete the checks on the **Setup checks** tab and select **Play test sound** to test your speakers.
* Articulate clearly and succinctly; refrain from prolonged pauses (extended silences may trigger interjection by the AI).
1. In Google Chrome, select the lock icon 🔒 located in the address bar.
2. Under Permissions, set the Camera and Microphone settings to “Allow.”
3. Please refresh the page and attempt again.
* Maintain brevity in responses and refrain from extended silences.
* Request the AI to repeat or clarify a question if necessary.
* If audio problems persist, exit and retake from your dashboard.
* Reopen the [Assessments tab](https://work.mercor.com/home?tab=assessments) and attempt again.
* If the session has concluded, retake the interview from the Assessments tab: click **Retake assessment** on the interview card.
* To report a technical issue, email [support@mercor.com](mailto:support@mercor.com) with a screenshot or screen recording of the issue and the name of the interview.
1. Please wait 30–60 seconds. Short delays may occur during the AI's prompt generation process.
2. Please refresh the page and rejoin the session.
3. Use the appropriate browser; Chrome (latest version) is highly recommended.
4. Please verify your internet connectivity, as unstable Wi-Fi or limited bandwidth may hinder the bot's response capabilities.
5. Clear cache and cookies via Chrome: go to Settings, then Privacy & Security, select 'Clear browsing data,' and ensure that 'Cached images and files' as well as 'Cookies' are checked.
6. Disable VPNs and extensions — Temporarily deactivate VPNs, ad blockers, and privacy extensions, as they may obstruct live AI streaming. Conduct a quick test by opening an Incognito window and attempting again.
\
If you are still experiencing issues, please contact support by emailing [support@mercor.com](mailto:support@mercor.com). Kindly include your operating system and browser version, the interview name, along with the application, as well as any relevant screenshots or a brief description of the steps you have undertaken.
The Applications section of your dashboard displays each application’s pending steps and indicates whether it is 'Ready to submit' or 'Submitted'. Completed steps are permanent and are carried over to new applications.
We retain your video/audio recordings and an AI-generated transcript of official interviews to evaluate your candidacy and to recommend your profile to potential employers. We do not sell your interview data. Practice interviews are not shared with any companies.
We utilize interviews to evaluate your candidacy and manage our platform. Your interview data will not be employed to train AI models; instead, we procure additional training data separately as required. Data related to your profile and interview may be used for evaluating interviewer performance, troubleshooting, and enhancing the platform. We do not engage in the sale of your data.
Please adhere to the LLM Usage Policy. Conduct grammar and wording checks as necessary, but refrain from utilizing large language models to compose your responses, rate model responses, generate rationales or explanations, or evaluate code.
You may discuss general experiences with Mercor interviews; however, please refrain from sharing specific questions, screenshots, or any confidential information about projects, clients, or internal materials.
* Open your Assessments tab and look for **Retake assessment** on the interview card. It appears once the interview is completed.
* Refresh your dashboard and attempt the process again.
* If it remains unlisted, please contact support via email, providing the interview name and a brief description.
Submitted applications will automatically display your most recent resume (PDF Format), interview, and form. However, it is not possible to manually modify a submitted application. To ensure that hiring teams review your latest documents, please update them before clicking 'Submit' on new applications.
Email [support@mercor.com](mailto:support@mercor.com) with your OS and browser, interview name, and application, your expected outcome versus what actually happened (include screenshots), and whether you've already tried a reset from the Assessments tab to help speed up troubleshooting.
Our AI interview is the standard and only method for screening candidates.\
It ensures consistent, fair, and scalable evaluations across all applicants.
At this stage, interviews cannot be conducted via chat, call, or any other medium.
Unfortunately, we’re not able to share interview recordings or transcripts, as they’re stored internally and used solely for evaluation purposes.
A required setup check that has failed or is still waiting for you keeps **Start interview** grayed out. The waiting room shows each check on the **Setup checks** tab, with its status and what to do next.
![Setup checks tab with Working mic, Face in frame, Good lighting, Working camera, and Steady camera all passed, above the Start interview button]()
The required checks are marked **Required**:
* **Working mic**: select **Test mic** and read the phrase on screen out loud.
* **Screenshare**: appears only for interviews that need screen sharing. Select **Share your screen** and share your entire screen, not a window or tab.
The other checks help you set up a clear recording and do not hold the button:
* **Face in frame**: sit so your whole face is in the picture.
* **Good lighting**: face a window or lamp, not away from it.
* **Working camera**: check that the picture is sharp. If it is blurred, wipe your lens.
* **Steady camera**: set your device on a desk or table.
If the button stays grayed out after you complete the required checks, check the camera preview first. If your browser blocks your camera or microphone, the preview shows **Camera permission required** or the device menu shows **Permission required**, while the line under the button keeps its usual gray text. Allow camera and microphone access in your browser, then select **Restart devices**.
Otherwise, read the message under the button:
* If it asks you to allow your camera and microphone, allow them in your browser, then select **Restart devices**.
* If it reports a poor network signal, check your internet connection.
* If it says your camera feed appears black, check your camera and your lighting.
* If it says screenshare is required for this interview, select **Share your screen** and share your entire screen.
For more help, select **Troubleshooting help** under the camera preview.
You are notified when your application moves to the next stage. In the meantime, you're welcome to keep applying to other open roles on the platform.
Mercor uses AI to efficiently match experts with projects at scale.
Our AI-driven evaluation system allows us to:
* Identify top-fitting candidates globally
* Reduce time-to-match for clients and experts
* Maintain consistent, objective evaluation standards
This approach helps us connect experts to meaningful work faster while preserving quality.
No. When a role is marked "Not accepting applications," its application window has closed, even if you started the process earlier. The platform will not let you complete or submit that application. You are welcome to keep applying to other open roles on the platform.
An interview attempt that ends much earlier than its planned length does not count, and you need to retake it. If you end the interview early while applying, a message asks you to retake it, and the interview page then shows **Interview too short** with the date of the attempt.
To retake the interview:
1. Select **Retake now**.
2. Follow the prompts to start a new attempt.
A retake counts toward your retake limit (see question 7). If you have no retakes left, the page shows **No retakes left** instead.
## Related Pages
A comprehensive guide to identifying roles, managing the application procedure, and submitting your initial application on Mercor.
The manner in which we store and utilize your profile and interview data.
# Bugs
Source: https://talent.docs.mercor.com/support/bugs
Quick browser fixes that resolve most issues and how to file a high‑quality bug report that engineering can act on.
Before escalating, try the quick browser fixes below. If the issue persists, follow the reporting steps so our team can reproduce and resolve it quickly.
## Try this first (quick fixes)
Mercor operates optimally on current Chromium-based browsers such as Google Chrome. If you are utilizing Firefox or an outdated browser and encounter difficulties, switching to Chrome or the latest version of Safari typically resolves the issue. It is essential to keep your browser updated to the latest version for optimal compatibility.
If pages aren’t loading properly or you’re seeing outdated information, your browser might be displaying cached data. Clearing your browser’s cache and cookies can remove stored data that may be causing the problem. After clearing, refresh the page to load the latest version. This simple step often fixes minor glitches.
Browser extensions or privacy tools may occasionally disrupt platform functionalities. To eliminate this possibility, access Mercor through an Incognito/Private browsing window, which typically disables extensions by default. Should the site operate correctly in this mode, it is advisable to temporarily disable any ad blockers, VPNs, or additional extensions that could be obstructing content. This process ensures that no local settings are impeding the proper functioning of the site.
If you encounter issues while using a mobile device, such as difficulties with uploads or AI interviews, it is recommended to switch to a laptop or desktop browser, or alternatively, enable desktop mode on your mobile device.
Certain actions, such as viewing an offer letter or initiating an interview, may open a new window or require access to your camera or microphone. If clicking a button results in no response, your browser might be blocking a pop-up. Please check for any pop-up blocker notifications in your address bar and permit pop-ups for [work.mercor.com.](http://work.mercor.com)
If an AI interview screen is blank or not responding, please ensure that you have granted the website permission to access your camera and microphone. Mercor’s interview feature operates through the web browser and may require these permissions, along with the use of a supported browser, to function correctly.
Please escalate the issue only after attempting the steps outlined above. If the problem persists, it is likely indicative of a required fix on our part or may be account-specific. Kindly report it along with the information provided below.
## How to report a bug (what to include)
The link to the precise page where the issue was encountered, such as [https://work.mercor.com/explore](https://work.mercor.com/explore) or the specific job/profile page displaying the error.
The email address associated with your Mercor account facilitates support in identifying your account and reproducing the issue under similar conditions.
Please describe the device and browser you were utilizing. For instance: “Windows 10 using Google Chrome 1.16” or “iPhone 12 on iOS 16 Safari.” Include the browser version if feasible. This information enables us to understand the environment in which the issue occurred, as certain problems may be specific to specific devices or browsers.
A detailed, step-by-step account of the actions undertaken prior to the occurrence of the issue should be provided. Present these steps as a concise, ordered list. For example: “1. Logged into the system and accessed the Opportunities page. 2. Selected a job listing titled 'Software Engineer.' 3. The page became unresponsive and failed to load the job details.” Clear and precise reproduction steps are essential for enabling our engineers to efficiently replicate the bug.
Please specify the date and time (including the time zone if possible, e.g., September 5, 2025, at 6:30 PM IST) when the bug was encountered. This information will assist us in examining the logs within that timeframe for any errors.
Please attach screenshots or videos, or paste the exact error message. Ensure that the error codes and the relevant user interface are visible.
## Copy‑paste bug report template
```text theme={null}
Hello Mercor Support Team,
I'm experiencing an issue on the Mercor platform that I need help with.
URL:
Mercor Email:
Device/Browser:
Issue Description:
Time of Issue:
Screenshots/Error Messages:
```
Utilizing the aforementioned format will ensure the comprehensive inclusion of all relevant information. Upon receipt of your report, our team will replicate the procedures, identify the cause, and respond with an appropriate resolution or additional inquiries if necessary.
We are available to assist you; therefore, please do not hesitate to report any issues. A thoroughly documented bug report not only accelerates our ability to resolve the problem but also enhances the platform for all users
***
## Troubleshooting
### Can't Sign In: 403 Access Forbidden (VPN / Proxy Blocked)
As of July 17, 2026, Mercor blocks sign-ins that come through VPNs, proxy services, or other anonymizing networks. If one of these tools is active, the sign-in page does not load and shows a **403 Access Forbidden** error ("You don't have permission to access this page."). The same block applies when opening Slack, Google Workspace, or other Mercor tools that sign in through Okta, so those pages may also appear broken. See the [Account Security and Conduct policy](/policies/account-security-conduct#vpns-proxies-and-anonymizing-networks).
This is the error you will see if a VPN, proxy, or anonymizing tool is active when you sign in:
![Okta 403 Access Forbidden error page]()
#### How to fix it
Fully disconnect any VPN client, system-wide app, or browser extension that reroutes your connection.
Even if you never installed a VPN, check for: **iCloud Private Relay** (Settings → \[your name] → iCloud → Private Relay), VPN apps set to launch at startup, and "secure browsing" or "VPN" features inside antivirus and browser software.
Quit and reopen your browser, then sign in again from your home or mobile network.
If sign-in fails on a regular connection and you see "Unable to sign in" instead of a 403 error, the cause is usually an expired or unrecognized 2FA. Reset your password and MFA from your contract page: [reset guide](/how-to/okta-access#resetting-password-and-mfa). Individual exceptions to the VPN policy are not granted.
### Résumé Upload
Only résumé files in PDF format are accepted, up to 3 MB per file.
If you see a message that you've reached the resume upload limit or that resume parsing is experiencing high demand, wait and try again later.
PDF image-based files (such as scanned documents) will not be parsed by our system.
From the left-hand menu in your Mercor dashboard, select “Profile.”
Click the “Résumé” tab or open it directly at [https://work.mercor.com/profile?tab=resume](https://work.mercor.com/profile?tab=resume).
Please upload your résumé in PDF format by either dragging the file into the designated area or by selecting it directly. Note that other formats are not supported.
The system will review your résumé and make the requisite updates to your profile. You are not required to resubmit any information manually.
### Login with a C-Mercor Email: ERROR FETCHING DATA
Never modify your access email to the C-Mercor, as this email was designated solely for use in the production environment.
If at any point you changed your access email on our platform [work.mercor.com](http://work.mercor.com) to the email ending in @[c-mercor.com](http://c-mercor.com), you will no longer be able to access the platform and will receive the error: `ERROR FETCHING DATA`.
![image.png]()
Your account has been reverted to your prior registration email address before the recent change; all associated contracts, applications, and information have been automatically migrated to that email.
* Request the magic link to access your previous email.
* You will continue to work and receive messages normally through this account.
### Unable to Load Form / Network Connection Lost
These are two different messages.
**Unable to load form.** The page shows "Invalid form id or unable to access the form. Try again later." The link is wrong, or your account cannot open that form, for example a private form used for a work trial.
1. Open the exact link you were sent, without editing it.
2. If it still fails, select **Back home** and try again later.
If the page shows **Access denied** instead, your account is not authorized to view that form. If you believe this is a mistake, select **Contact support** on that page.
**Network connection lost.** The message "Network connection lost. Please check your internet and try again." means your browser lost its connection to Mercor, for example while you uploaded your résumé.
Make sure you are online, then reload the page.
Mercor blocks connections through VPNs, proxies, and other anonymizing networks. See the [Account Security and Conduct policy](/policies/account-security-conduct#vpns-proxies-and-anonymizing-networks).
Reload the page or restart your browser, then repeat the action that failed.
Mercor is not available in every country. If you are located in a country where Mercor does not operate, see [Unsupported countries](/policies/supported-countries#unsupported-countries).
If you continue to see either message, please contact Mercor Support by selecting your profile picture and choosing **Support**, by emailing [support@mercor.com](mailto:support@mercor.com), or by submitting a comprehensive bug report following the aforementioned instructions. Kindly include your current country, device, and browser details to enable our team to assist you promptly.
### Address Form Won't Accept Your Postal Code (VPN / iCloud Private Relay)
If you have trouble completing the address form in ID verification, turn off any **VPN, iCloud Private Relay, or similar privacy tool**, then reopen your existing verification link.
Also note that as of July 17, 2026, these tools block Mercor sign-in entirely and cannot be used while working on the platform. See the [Account Security and Conduct policy](/policies/account-security-conduct#vpns-proxies-and-anonymizing-networks).
#### How to fix it
Disable any service that masks or reroutes your IP address. On iPhone or Mac, check **Settings → Apple ID → iCloud → Private Relay** and switch it off. On a desktop, fully disconnect any VPN client. Keep these tools off while you sign in and while you work on Mercor.
Clear your browser cache and cookies before you open the verification link again.
Retry on the same browser, or open the link on another device that does not have those tools active (for example, a phone on a cellular connection).
Enter your real address and submit the form.
You **do not** need a new ID Verification session or a new link from Support. Reopen your existing verification link after you turn off the VPN.
Do not enter an address that is not yours. Use your real address so your verification can complete.
# Get in Touch
Source: https://talent.docs.mercor.com/support/get-in-touch
Contact Mercor support for assistance with account issues, payments, interviews, and additional inquiries.
Need assistance with your profile, application, payment, or technical issue? This page explains how to contact us and what to include for quicker resolution.
## When to Contact Support
The login link is not arriving or is stuck at the sign-in page.
The payout has not been received due to issues with Stripe or Wise, or the payment status remains unclear.
Issues initiating your AI interview or synchronizing hours in Insightful.
Difficulty accessing your offer letter, signing tax documents, or establishing payments.
Access to Slack, Airtable, and contractor email has not been received.
Referrals are untracked, bonuses are absent, or there is a need for clarification regarding the general referral policy.
***
## How to Contact Us
### Email
Support is provided by email. Email us at [**support@mercor.com**](mailto:support@mercor.com) with the following:
* Your full name and the email you use to log in.
* The name of the job or project (if applicable).
* A clear description of the issue.
* Screenshots or videos (if helpful).
* Any relevant links (e.g., job listings or referral URLs).
### Maven in the Work Platform
If you have an offer or contract in progress, you may also see **Maven** in the Work Platform sidebar. Select it to ask Maven your question there. See [Maven](/support/maven) for how Maven works.
***
## Response
* Support responds within **1 business day**.
* More complex issues may necessitate additional time, contingent upon the investigation.
* Support is available on business days.
* Please submit a single support ticket addressing the current issue. Include as much detail as possible in your communication.
If your issue resolves before our response, please feel free to close the communication. However, we will still follow up if necessary.
## Unsubscribe
* If you’d like to unsubscribe from Mercor communications, it’s super simple to manage your preferences directly from your profile. Here’s how to do it:
1. Visit **work.mercor.com** and log into your account.
2. Click **Profile** in the left sidebar.
3. Navigate to the **Communications** tab at the top.
4. Under **Communication channels**, toggle off the options you no longer wish to receive (Email, SMS, etc.).
This will stop job-related outreach through those selected channels, while still keeping your profile active on the platform if you're open to opportunities in the future.
Transactional messages, including login magic links, financial transactions on the platform, and other pertinent communications, will continue to be sent even if you have unsubscribed, as they constitute essential information relating to your account or contractual obligations.
## Other Resources
Troubleshooting tips and permission setup for your AI interview.
Quick browser fixes that resolve most issues and how to file a high‑quality bug report that engineering can act on.
Support for contracts, compliance, work authorization, and tax documentation.
Common questions and help for projects, contracts, tooling, payments, and access.
# Mercor Glossary
Source: https://talent.docs.mercor.com/support/glossary
Explore and comprehend the essential terms, tools, and concepts utilized throughout the Mercor platform and its associated projects.
This page provides definitions and explanations for common terms, tools, acronyms, and project-specific terminology utilized throughout the Mercor ecosystem. Terms are organized alphabetically for ease of reference.
***
## A
**AI Interview** — An automated, on-camera interview used to assess your domain knowledge and communication skills. Conducted via Mercor’s platform using AI-generated questions.
**Application** — A formal submission to a job listing on Mercor, which includes your resume, assessments, and other required materials.
**Assessment** — A task designed to evaluate your qualifications. This may include AI interviews, multiple-choice quizzes, or written form submissions.
**Airtable** — A tool used on some Mercor projects to organize, assign, and track tasks. Access is often granted post-onboarding via Okta.
***
## B
**Background Check** — A verification process conducted by Certn or Zinc during onboarding. Completion is required before starting work on any project.
**Bonus** — An additional payment earned through referrals or project-specific incentives.
***
## C
**Cap (Weekly Cap)** — The maximum number of hours you're allowed to work (and be paid for) per week on a project. Caps may be adjusted by the project team.
**Contractor Email** — An email address provided by Mercor ending in `@mercor.expert`, utilized to access production tools. Managed via Okta.
**Contract** — A legal agreement that outlines your scope of work, payment rate, and terms of engagement with Mercor.
**CIIAA** — Confidential Information and Inventions Assignment Agreement. A required document that protects the client's IP and data.
***
## D
**Dashboard** — The main landing page of the Mercor platform after login, showing your active and past engagements.
**Domain Expert Interview** — A specific type of AI interview tailored to subject matter expertise (e.g., law, finance, tech).
***
## E
**Earnings** — Total disbursements received via Mercor are displayed on your summary screen.
**Evals** — Evaluation tasks where you assess and rate AI-generated outputs against quality standards and rubrics.
**Explore Page** — A section of the Mercor platform where all open job listings are displayed and filtered.
***
## F
**FAQ** — Frequently Asked Questions. Found throughout Mercor documentation to clarify common doubts.
**Form (Assessment Form)** — A structured written assessment used during application or onboarding.
**Feedback** — Input given by the project team or platform. Feedback may be limited for AI assessments and trials.
***
## G
**Guidelines** — Specific instructions and rules provided for completing evaluation tasks. These ensure consistency across raters.
***
## H
**Hard Refresh** — A troubleshooting technique to reload the most recent version of a webpage. On Mac: Shift+Cmd+R. On Windows: Shift+Ctrl+R.
***
## I
**Insightful** — A desktop time tracking tool used on many projects. Tracks hours worked via play/stop functionality.
**Interview (AI)** — See AI Interview.
**ID Verification** — A secure step in the application process, completed with a third-party verification provider, requiring a government-issued ID and selfie verification.
***
## L
**Listing** — An individual opportunity posted by a Mercor client. Found on the Explore page.
**Loom** — A tool used occasionally for screen recording or tutorial delivery within onboarding documents.
***
## M
**Mercor Platform** — Also referred to as the “Work Platform,” located at [work.mercor.com](https://work.mercor.com), where you manage applications, contracts, tasks, and payments.
***
## O
**Offer Letter** — A document outlining the terms of your proposed engagement, including start date, rate, and payment structure.
**Okta** — A login and identity verification tool used to grant access to Slack and other tools. Activated during contract acceptance.
***
## P
**Payout** — The transfer of earned funds via Stripe or Wise, depending on your payment setup. Processed weekly for active projects.
**Persona** — A third-party tool used for identity verification during the application process.
**POC (Point of Contact)** — A project manager or team member responsible for overseeing your onboarding process and ongoing communications. This individual could be your Team Lead, Administrator, or Project Lead.
**Project Lead** — The main supervisor on your project. Often referred to as PL, they coordinate your work and act as your point of contact.
**Profile** — Your public and private information stored on Mercor, including your resume, preferences, and interview results.
***
## Q
**Quality Assurance (QA)** — A systematic process designed to ensure that the work delivered by contractors complies with the expected standards of accuracy, consistency, and completeness.
***
## R
**Referral Link** — A unique URL you can share to refer candidates to Mercor. Tracked for bonus eligibility.
**Resume** — A required document for most applications, usually uploaded at the first step.
**Rubrics** — Structured scoring guides used to evaluate model outputs in Evals. Help ensure consistency across raters.
***
## S
**Slack** — A messaging platform used for most project communication. Access is managed through Okta.
**Stripe** — A payment provider used by Mercor to deliver payouts.
**Support** — The Mercor support team. Contact via email at [support@mercor.com](mailto:support@mercor.com).
**Survey (Weekly Project Survey)** — A weekly check-in that tracks availability, workload preferences, and future time off.
***
## T
**Task** — A unit of work in artificial intelligence evaluation projects, often involving reviewing, scoring, or editing model-generated outputs.
**ToW (Terms of Work)** — A legal agreement defining your engagement’s terms, signed during onboarding.
***
## U
**UTM Parameters** — Codes appended to URLs to help track where referrals come from. Optional when sharing your referral link.
***
## W
**Wise** — A payment provider used when Stripe is not supported in your region. Used for countries like Brazil.
**Work Authorization** — A required step in the application flow. Confirms whether you can legally work with Mercor based on your location and visa status.
**Work Platform** — Another name for the Mercor platform ([work.mercor.com](https://work.mercor.com)), where all activity is managed.
**Work Trial** — A paid project-specific assessment used to evaluate new contractors before hiring.
***
## Need help?
For inquiries regarding terms not specified herein, kindly contact [support@mercor.com](mailto:support@mercor.com).
# Legal Support
Source: https://talent.docs.mercor.com/support/legal
Support for contracts, compliance, work authorization, and tax documentation.
This page addresses frequently asked questions and support topics related to contracts, legal documents, privacy, taxes, and work authorization.
## Legal & compliance topics
Where to locate your signed documents and agreements.
How Mercor safeguards your data and ensures GDPR compliance.
Request the full deletion of your profile and all personal information.
Understand the distinction between W-9 and W-8BEN.
CPT, OPT, STEM, and visa eligibility.
***
## FAQ
All contractual documents, including your Terms of Work (ToW), CIIA (Confidential Information and Inventions Assignment Agreement), tax documentation, and offer letter, are accessible within the “Documents” section of your offer or contract page on [work.mercor.com](https://work.mercor.com).
Documents for a contract that has ended are in the **Past contracts** section of the **Contracts** tab, on the **Home** page of [work.mercor.com](https://work.mercor.com). If that section is collapsed, select **Past contracts** to expand it, then open the contract and go to its **Documents** section.
![Contracts tab on the Home page, with the collapsed Past contracts section highlighted below an active contract]()
You may download these files directly from the Documents section on your dashboard. Should you experience any issues accessing them, kindly email [support@mercor.com](mailto:support@mercor.com), including the project name and pertinent dates.
Please contact [support@mercor.com](mailto:support@mercor.com) with details of the correction required. Our legal and operations team will review the request and guide you through the next steps.
When you sign your offer documents, you'll first confirm — via a checkbox reading **"I confirm my profile is up to date"** — that your profile is accurate. Signing is a representation that the information in your profile (including your work experience and legal name) is correct at the time of signing, so you can't sign until the box is checked. Use **Review profile** in the signing window, or **Settings → Resume**, to check or update your resume before you confirm. You only need to do this once per offer.
While we’re sad to see you go, we absolutely respect your decision. You may request data deletion through your Account Settings. Once there, scroll down to find the option to delete your account.
Deletion is refused while any of the following is still open, and the message you get names the one that applies:
* **An active contract** — end the contract first, then request deletion again.
* **A payout still being processed** — wait for it to be paid out, then request deletion again.
* **An offer you have not answered** — accept or reject it first.
Your account is closed as soon as you confirm the request, and you will not receive a confirmation email. For full details, visit our [Privacy Policy](https://www.mercor.com/data-privacy-policy/).
Mercor does not provide legal or tax advisory services. We recommend consulting a qualified professional in your jurisdiction for any inquiries concerning your legal status, tax obligations, or visa and contractual arrangements.
Yes. Mercor complies with GDPR standards concerning data protection and processing for individuals within the European Union. You may request access to, correction of, or deletion of your data in accordance with these regulations.
You may contact [support@mercor.com](mailto:support@mercor.com), and we will escalate the matter to our legal department if deemed necessary.
Mercor.io Corporation\
181 Fremont St, 33rd floor, San Francisco, CA 94105, United States\
EIN: 88-1741971
The agreement is standardised for all contractors to ensure fairness and consistency, so we’re unable to remove or amend individual sections.
Mercor does not provide employee verification letters. You can download your **Engagement Letter** directly from the relevant project dashboard, as shown in the **Documents** section (see screenshot example). Look for the file titled **“Engagement Letter — Signed by Mercor”**, which confirms your participation in the project.
![Documents section listing signed agreements, with the Engagement Letter marked Signed by Mercor and a download button]()
The only document that must be signed first is your **offer letter** — it is the single gate. Once your offer letter is signed, the remaining agreements (Terms of Work, CIIAA, and your tax form) all become available, and none is permanently gated behind another. The standard Terms of Work is titled **Worker Agreement** at the top of the document, so you may see it under that name.
The offer page walks you through the next unsigned document one at a time. If you'd like to review everything up front, or sign in a different order — for example, read the CIIAA before the Worker Agreement — open your **onboarding checklist** by adding `/onboarding` to your offer page's web address: it lists every step and lets you move freely between your signed and unsigned documents.
You can open and read the full text of each agreement — including all clauses related to IP assignment, non-compete, non-solicitation, exclusivity, and other terms — before you sign it. Signing your offer letter does **not** commit you to the other agreements: each one is only binding once you personally sign it, and you may decline at any point.
Yes. The Engagement Letter is not stored and reissued — it is generated fresh every time you download it, from the details on your account and contract at that moment.
So if the name is wrong, correct it in your profile settings first, then download the letter again: the new file carries the corrected name. The same is true of your contract dates, pay rate and expected hours. If you cannot change the detail yourself, email [support@mercor.com](mailto:support@mercor.com) and download the letter once it has been updated.
***
## Legal & Data Usage
Your data remains secure, and **Mercor does not sell your information**.
We do share your profile with companies you are being considered for — that is how matching works. What they see is your Mercor profile with contractor-only fields removed. We do not share it more widely than that; the [Privacy Notice](https://www.mercor.com/data-privacy-policy/) sets out the full detail.
You may request the deletion of your account via your account settings, once nothing listed in the account deletion answer above is still open.
Mercor collects a W-9 form from U.S. citizens and residents and a W-8BEN form from non-U.S. individuals. If you are not sure which applies to you, consult a qualified tax professional.
Please contact [support@mercor.com](mailto:support@mercor.com), and our team will reset your tax form to enable you to submit the correct version.
Mercor does not withhold any taxes. You are responsible for reporting and paying your own taxes in accordance with your local laws.
***
## Work Authorization
Mercor engages contractors on both pre- and post-completion OPT. Whether your OPT status permits this work is for your Designated School Official (DSO) or an immigration professional to confirm, so check with them before you accept an offer.
Mercor is unable to sign Form I-983, which is a prerequisite for STEM OPT employment.
Mercor can engage you on CPT once your university's Designated School Official (DSO) has approved it. Whether the work counts as an integral part of your curriculum is for your DSO to decide.
Mercor does not provide visa sponsorship, including H-1B or other employment-based visas.
Once you receive an offer, you can review and sign your offer letter directly through your Mercor dashboard. Your signed **offer letter** is available straight away, in the **Documents** section of your offer.
The **Engagement Letter** is a separate document, and it appears only once your contract is **active**. It stays available after the contract ends. Downloading it before then returns “Engagement letter is not available. Job must be active or ended.” If your CPT paperwork is due before your start date, the signed offer letter is the document available to you then.
Once it is available, you can download the Engagement Letter for your Curricular Practical Training (CPT) application. Your DSO decides which documents your university accepts.
Please note that the terms and conditions of the offer (including the start date) are standardised and are not subject to any adjustments.
Please contact [support@mercor.com](mailto:support@mercor.com) so that our team may assist you based on your country of tax residence.
***
## Related Pages
Overview of required forms and what you will receive.
Understand how Mercor collects, stores, and uses your information.
### Country-Specific Guidance
Key distinctions between employment and contractor status.
Considerations for students working in the United States on OPT.
Guidelines for H-1B, H-4, and EAD holders.
Tax obligations for self-employed individuals in the United Kingdom.
Tax and legal considerations for freelancers based in the European Union.
INR payouts and considerations regarding GST.
# Managing Mercor Communications
Source: https://talent.docs.mercor.com/support/manage-communication
How to control when and how Mercor contacts you through email and SMS.
This page explains how to manage all communications from Mercor, including unsubscribing, pausing outreach, and customizing preferences. All options are on the **Communications** tab of your **Profile** after logging in.
## Where to Find It
Go to [work.mercor.com](http://work.mercor.com) and log in.
Select **Profile** in the left-hand menu.
Select the **Communications** tab. You'll find all outreach-related options there. Changes save automatically.
![Communications tab of the Profile, showing Looking for work with its pause options and the Email and Text message (SMS) channel toggles]()
## Quick Actions
Cease all outreach communications immediately.
Temporarily pause communication if you're not looking for roles.
Select preferred communication methods: Email and Text message (SMS).
Choose which types of opportunities Mercor contacts you about.
***
## Detailed Options
### General notifications
The **General** section of the **Communications** tab has two toggles besides **Unsubscribe from all**:
* **Job opportunities**: notifications about new opportunities, interviews, and application invitations.
* **Work-related updates**: updates about offers, work trials, contracts, and project status changes.
If you turn off **Work-related updates**, you can miss notices about your offers, contracts, and projects.
### 1. Unsubscribe from All
This option deactivates all outreach activities across all channels. Use it if you are not presently seeking new opportunities.
* How to use: turn on **Unsubscribe from all** in the **General** section at the bottom of the **Communications** tab, then select **Unsubscribe** in the **Pause all communications?** window.
You may re-enable it at any time. Disabling all communication could also prevent you from receiving application or contract updates.
![Unsubscribe from all toggle, turned off]()
Transactional messages, including login magic links, financial transactions on the platform, and other pertinent communications, will continue to be sent even if you have unsubscribed, as they constitute essential information relating to your account or contractual obligations.
***
### 2. Looking for Work (Pause/Resume)
Suspend communications without modifying individual settings.
* Toggle **Looking for work**:
* **On** → when job searching
* **Off** → when you want a break
* When you turn it off, choose how long to pause: **Until next week**, **For 1 month**, **For 2 months**, or **Until I turn it back on**.
* Ideal for travel, examinations, hectic periods, and similar circumstances.
![Looking for work toggle turned off, with the pause options Until next week, For 1 month, For 2 months and Until I turn it back on]()
***
### 3. Communication Channels
Regulate the platforms through which Mercor communicates with you.
Receive updates and job offers via email.
Get updates directly to your phone.
* Instructions for use: Activate or deactivate each channel accordingly.
Keep at least one channel active for essential updates.
![Communication channels toggles for Email and Text message (SMS)]()
***
### 4. Opportunity Types (Targeted Outreach)
This filters roles based on your preferences so you only receive relevant listings.
* Turn each toggle on or off:
* **Full-time opportunities**: contact me about full-time roles
* **Part-time opportunities**: contact me about part-time roles
* **Referral opportunities**: contact me about Mercor referral opportunities
* Your minimum expected pay is set separately, on the **Work preferences** tab of your **Profile**.
***
## FAQs
Please verify which setting you adjusted, whether it pertains to unsubscribe options, channel, or opportunity type. Additionally, confirm that the channel responsible for sending the message has been deactivated.
Transactional messages, including login magic links, financial transactions on the platform, and other pertinent communications, will continue to be sent even if you have unsubscribed, as they constitute essential information relating to your account or contractual obligations.
Turn on **Email** and turn off **Text message (SMS)** under Communication Channels.
Review your **Opportunity types** toggles on the **Communications** tab of your **Profile**. Your minimum expected pay is set on the **Work preferences** tab.
***
## Need Help?
If your communication settings do not work as expected, email [support@mercor.com](mailto:support@mercor.com) with a screenshot of your preferences and the message you received.
We will investigate and update your account as needed.
# Maven
Source: https://talent.docs.mercor.com/support/maven
Maven is Mercor's Slack-native AI assistant for day-to-day project support. Learn how to ask Maven effectively, what it can help with, and when to expect a human follow-up.
Maven should always be your first stop for any project-related question. It lives inside your project's Slack workspace and answers most onboarding, tooling, task troubleshooting, and project guideline questions on its own, usually within seconds. In practice, Maven resolves around 80% of the requests it receives without escalating to a human, so asking Maven first is almost always the fastest way to get help.
Maven is available inside your project's Slack workspace. No additional account, app, or login is required.
Maven usually responds within a few seconds and cites the project documents and policies behind its answer.
Each Maven deployment uses your project's onboarding document, task guidelines, Mercor's expert policies, and the public Slack channels of your project. Every answer reflects your project's rules and the latest context shared by the team.
When a request requires human judgment, Maven routes the thread to your project team, and you receive a follow-up within one business day.
***
## How to Ask Maven
Once your project is set up with Maven, you will see `@Maven` as a member of the dedicated support channel (typically named `#-support`, `#maven-help`, or similar). Your Project Lead will confirm the exact channel during onboarding.
Start a new message and tag `@Maven`. Maven only replies to messages where it is mentioned directly.
Please ensure you are tagging `@Maven`, not `@Maven-bot` or another similarly named user. If autocomplete returns several options, select the one labeled *Maven*.
The quality of Maven's answer depends on the context you share. In a single message, please include:
* What you are trying to accomplish
* Where you are stuck, and what you have already tried
* Any relevant task ID, link, or domain
* Screenshots or images of errors or unexpected behavior, when applicable
Maven can read images and screenshots attached to your message. It does not process audio files, voice notes, or video. If you would otherwise record a voice note, please describe the issue in text or attach a screenshot instead.
Maven will either answer directly, including citations to the underlying project documents, or post a notice that your request has been routed to the project team for human review.
Please avoid editing your original message after sending it. Maven processes new messages only. If you need to add information, send it as a new reply instead.
***
## What Maven Can Help With
Maven handles the day-to-day questions that come up during active project work.
Clarifications on task workflows, rubric definitions, formatting requirements, edge cases, common pitfalls, and what is or is not allowed on the project.
On projects that run in RL Studio, Maven can look up your specific tasks and help troubleshoot many task-level issues, such as missing fields, validation errors, or unclear requirements.
Maven indexes the public channels of your project, so it can recap the latest announcements, such as sprint status, project pauses, schedule changes, and other updates shared by the team.
Maven will tell you who to contact for project-specific approvals or escalations beyond its scope.
Maven provides standard fixes for Okta access, Slack workspace synchronization, Insightful/Workpuls setup, and other tooling.
Maven explains how payouts work, payout schedules, and where to find your earnings, based on Mercor's published policies.
***
## What Maven Cannot Help With
Some requests require human judgment, manual platform changes, or information that Maven does not have access to. In these cases, please contact the relevant team or resource directly.
Channel membership is managed by your Project Lead or Mercor administrators. Maven does not perform write actions in Slack.
Personalized exceptions, for example an individual hour adjustment or a one-off deadline extension, must be reviewed by your Project Lead or the Mercor team.
Maven can explain how payments work, but it cannot trigger, adjust, or expedite a payout. For payment issues, please contact [support@mercor.com](mailto:support@mercor.com).
Any dispute regarding a task review, contract status, or compensation must go through the appropriate human escalation path with the project team or Mercor Support.
Maven does not have live access to the task queue. Questions such as *"How many tasks are left?"* or *"Can you assign me a task?"* must be directed to your Project Lead.
Account-level issues are handled by Mercor Support. Maven will recognize these requests and direct you to email [support@mercor.com](mailto:support@mercor.com), where our team responds promptly.
Maven does not have visibility into the health of Mercor's platforms (for example, whether RL Studio, Insightful, or other tools are offline or experiencing issues). If you suspect a platform-wide outage, please contact [support@mercor.com](mailto:support@mercor.com) so our team can investigate.
If Maven cannot answer a question, it usually means the information has not yet been shared in the project documentation, or the request requires human review. In either case, Maven will route the message to the project team, and a team member will follow up directly in the same thread.
***
## Tips for Better Answers
*"How do I format the answer key for a multi-document task?"* is far more useful than *"How do I do this task?"*
Visual context, especially for error messages or platform issues, helps Maven respond more accurately.
Paste the relevant task link, project page, or document URL whenever possible.
Please keep each message focused on a single topic. Maven provides more accurate answers when each question is clear and self-contained.
If your question has not yet been escalated to the team, tag `@Maven` again within the same thread to ask a follow-up. Maven retains the full context of that specific thread and will use it to refine its next answer. Maven only remembers the current thread, not unrelated conversations.
Always open a fresh top-level message for each new question. Do not reply inside another person's thread to ask your own unrelated question. Maven will associate it with the wrong context, and the original requester's notifications will be disrupted.
***
## What Happens When Maven Escalates
When a request requires human review, Maven posts a short confirmation in the thread, similar to:
> *Your request has been routed to \[Project Team Member] for further review. They will carefully look into it and get back to you within 1 business day.*
You do not need to take any further action. The relevant team member is already notified and will respond directly in the same thread.
Once Maven has escalated a thread to the team, Maven will no longer respond inside that thread. If you have a new, unrelated question, please start a new top-level message in the channel and tag Maven again from there.
If your issue is time-sensitive and you have not received a response within one business day, you may also email [support@mercor.com](mailto:support@mercor.com) with the link to the original Slack thread.
***
## Frequently Asked Questions
### Availability & access
Maven is rolled out on a project-by-project basis. If Maven is not yet available in your project's Slack workspace, please continue to reach out to your project team using the existing support channels.
Maven listens only inside the designated project channels where it has been deployed, typically your project's main help-desk or support channel. Your Project Lead will share the exact channel during onboarding. Some projects use two channels: one for project and task questions, and a dedicated one for tooling issues. Please post your question in the matching channel. Maven does not monitor unrelated channels or general workspace traffic.
No. Maven is built into Slack. As long as you have access to your project's Slack workspace, you can message Maven directly. No extensions, accounts, or additional tools are required.
Maven primarily operates in English. For the most accurate answers, please write your questions in English. Maven may attempt to respond in other languages, but the documentation it draws from is predominantly in English, which can affect quality.
### Asking effective questions
The most common reasons are:
* The message did not tag `@Maven` (or tagged a similarly named user, such as `@Maven-bot`).
* The message was edited after sending. Maven only processes new messages.
* You posted in a channel where Maven has not been deployed.
* Your message was placed inside a thread that Maven had already escalated to the team. Maven no longer responds in those threads.
If none of these apply and the issue persists, please contact [support@mercor.com](mailto:support@mercor.com).
It is best to ask one question per message. Combining multiple unrelated questions tends to dilute Maven's response and may cause it to skip parts of your request. If you have several questions, please send them as separate top-level messages so that each one receives a focused answer.
Maven can read images and screenshots, which help its accuracy, particularly for error messages, UI issues, or platform behavior. Maven does not process audio files, voice notes, or video. If you would otherwise record a voice note, please describe the issue in text or attach a screenshot instead.
Maven typically replies within a few seconds. If you do not see a response after approximately one minute, the cause is usually one of the issues listed above (missing tag, edited message, or wrong channel). Please send a new message with `@Maven` and the full context.
### Threads, follow-ups & escalation
Yes, as long as the questions are about the same topic and Maven has not yet routed the thread to the team. Tag `@Maven` again in the same thread, and it will use the prior context to refine its next answer. Maven only remembers the current thread, not unrelated conversations.
No. Once Maven escalates a thread, it stops responding inside it so that the project team can take over without interference. If you have a new question, open a fresh top-level message in the channel and tag Maven there.
No. Each question should start as its own top-level message. Replying inside another person's thread with an unrelated question confuses Maven's context, disrupts the original requester's notifications, and slows down both responses.
The team aims to follow up within one business day. You do not need to take any further action. Maven has already notified the relevant team member, and they will reply directly in the same thread. If the matter is time-sensitive, you may also email [support@mercor.com](mailto:support@mercor.com) with the link to the original Slack thread.
### Maven's limits
No. Maven is a guidance-only assistant. It can explain policies, walk you through the correct workflow, and point to the right documentation, but it does not take administrative actions. Any decision that affects your contract, hours, payments, or task status must be handled by a human reviewer.
No. Maven does not have visibility into the health or status of Mercor's platforms. If you suspect a service is offline or experiencing issues, and the question is not about your specific task or project documentation, please contact [support@mercor.com](mailto:support@mercor.com) so our team can investigate directly.
Maven can explain how these flows work and direct you to the right documentation, but it cannot resolve account-level issues directly. For login loops, payment configuration, identity verification, or anything tied to your Mercor account rather than the project, please contact [support@mercor.com](mailto:support@mercor.com). The team responds promptly.
Maven draws from your project's official documentation, announcements, and Mercor's expert policies, and it typically includes citations so that you can verify the source yourself. That said, Maven can occasionally make mistakes, particularly on nuanced, judgment-based, or case-by-case questions. If in doubt, please escalate to your Team Lead or Engagement Project Manager (EPM). If you receive an incorrect answer, reply in the same thread to flag it. The project team monitors accuracy and can issue corrections.
### Privacy & behavior
Maven operates inside your project's Slack workspace, so its responses are visible to anyone with access to that channel, including the project team. Please avoid sharing personal information such as government IDs, full payment details, or other sensitive data with Maven. For account-level matters, always use [support@mercor.com](mailto:support@mercor.com).
No. Maven only responds when you tag it in a designated channel. It will never initiate a direct message, ask for personal credentials, or contact you without being prompted. Please treat any such message as suspicious and report it to [support@mercor.com](mailto:support@mercor.com).
Maven retains context within the current thread to support follow-up questions. It does not carry that context across unrelated threads or channels. Each new top-level message starts fresh. This keeps conversations focused and ensures that unrelated questions remain separate.
***
## Related Resources
Walk through the project onboarding flow and find your project documentation.
Set up and use Insightful to log your project hours.
Access Slack and other Mercor work tools through Okta.
When to email Mercor Support and what to include.
# Melvin
Source: https://talent.docs.mercor.com/support/melvin
Melvin is Mercor's email-based AI support assistant for account, payments, contracts, referrals, and other inbox-driven questions. Learn how to email Melvin effectively, what it can help with, and when to expect a human follow-up.
When you need help with account-level matters at Mercor (payments, contracts, referrals, background checks, application status, legal documents), please send an email to **[support@mercor.com](mailto:support@mercor.com)**. Your message is answered first by **Melvin**, Mercor's email-based AI support assistant. Melvin handles most incoming requests directly, usually within a few hours, and routes the rest to the human Mercor Support team for a personal follow-up.
Melvin replies directly to your email. Simply send a message to [support@mercor.com](mailto:support@mercor.com) from any address you use with Mercor. No account, app, or login is required.
Most replies arrive within a few hours. Complex requests that are routed to a human typically receive a follow-up within one to two business days.
Melvin can also take a few safe actions on your behalf, such as looking up your application or payment status, generating reset links for interviews and tax forms, and routing your message to the correct team.
When a request requires human judgment, or a write action Melvin does not have access to, your conversation is routed to the Mercor Support team. The follow-up arrives in the same email thread.
***
## How to Email Melvin
Open your email client and compose a new message to `support@mercor.com`. You may also receive replies from `team@mercor.com` for certain categories of requests; both addresses are handled by Melvin.
Please email from an address Mercor recognizes for your account, ideally the personal email you used to sign up at work.mercor.com. Using an unrecognized email may slow down Melvin's ability to identify your account.
A focused subject helps Melvin classify your request correctly. Useful examples: "Payment for April 2026 missing", "Contract status for Project Imperium", "Stripe setup blocked, error message attached".
The quality of Melvin's reply depends on the context you share. In the body, please include:
* What you are trying to accomplish or resolve
* Any relevant identifiers (job ID, project name, contract date, payment amount)
* Where you are stuck, and what you have already tried
* Screenshots of errors or unexpected behavior, when applicable
Melvin will respond directly to your email. Most account-level requests are answered within a few hours. If Melvin routes your message to a human, you will see a brief note explaining that, and the Mercor Support team will reply in the same thread.
When you have a follow-up, please reply within the same email thread instead of starting a new email. Melvin keeps the full conversation history of a thread, so following up in place gives faster and more accurate answers.
***
## What Melvin Can Help With
Melvin handles the most common account and project requests received by email.
Where your application stands, what the next step is, and information about job listings you have applied to.
Payment status, payout schedules, payment history, and follow-ups on missing or partial payments.
Contract status updates, questions about onboarding tasks (Okta, identity verification, Stripe), and offer letter details.
For projects that have shared their instruction document with Melvin, it can answer questions grounded in your specific project's workflow, rubric, and guidelines.
Background check status, next steps when something is pending, tax forms (W-9, W-8BEN), and legal documents tied to your contract (ToW, CIIAA, offer letters).
Referral status, referral payouts, and dispute follow-ups.
***
## What Melvin Cannot Help With
Some requests fall outside Melvin's scope or require human judgment. In these cases, Melvin will route your message to the appropriate team.
If your question is about your active project's tasks, tooling, or guidelines, please use Maven in your project's Slack workspace instead. Maven has the project-specific context and answers in seconds. See the [Use Maven](/support/maven) page.
Melvin operates in a read-mostly mode for safety. Actions such as restoring a deleted Stripe account, reactivating a deactivated identity verification, or reversing an offboarding cannot be triggered through email and must be handled by a human reviewer.
Personalized exceptions, for example an individual hour adjustment, a deadline extension, or a payment expedite, must be reviewed by the Mercor Support team and, where relevant, approved by the project lead.
Referral disputes, payment disputes, and contract disputes that require evidence verification are routed to the appropriate team for human review. Please include any supporting screenshots, emails, or documents in your message.
If Mercor's platform (work.mercor.com, RL Studio, Insightful, Okta) is down or behaving unexpectedly, please mention this clearly in your email. Melvin can route the report to the engineering team, but it cannot diagnose live service issues.
When Melvin cannot resolve a request on its own, your conversation is routed to the Mercor Support team, and you receive a follow-up in the same email thread. No separate action is needed on your side.
***
## Tips for Better Replies
Please keep each email focused on a single request. If you have multiple unrelated questions, sending them as separate emails helps Melvin classify and resolve each one accurately.
Paste the relevant job ID, project name, contract date, or payment amount whenever you can. Even one of these can save several back-and-forth messages.
Visual context, especially for error messages or platform issues, helps Melvin and the Mercor Support team understand your situation faster.
For follow-up questions on the same topic, please reply to Melvin's last email instead of starting a new thread. Melvin keeps the full conversation history and uses it to refine the next answer.
***
## What Happens When Melvin Escalates
When a request requires human review, Melvin posts a short note in the email thread explaining that your message has been routed to the Mercor Support team for follow-up. You do not need to take any further action.
The team typically responds within one to two business days for escalated requests. If your issue is genuinely urgent and you have not received a follow-up, please reply in the same thread highlighting the urgency.
***
## Frequently Asked Questions
### Availability & contact
The main address is **[support@mercor.com](mailto:support@mercor.com)**. Some categories of replies may come from **[team@mercor.com](mailto:team@mercor.com)**; both addresses are handled by Melvin. Project-specific support emails are also handled by Melvin when configured.
No. Just send an email from any address. For the fastest and most accurate reply, please email from the address associated with your Mercor account.
Yes. Melvin processes incoming emails at any time of day, including weekends. Human follow-ups for escalated requests happen during Mercor Support team business hours, typically within one to two business days.
Melvin primarily operates in English. For the most accurate replies, please write your email in English. Melvin can read other languages, but the supporting documentation it draws from is predominantly in English, which may affect quality.
### Asking effective questions
Most replies arrive within a few hours. If Melvin needs to route your message to a human, the follow-up typically arrives within one to two business days.
Yes. Please send a separate email for each unrelated topic. Combining multiple unrelated questions in one message tends to dilute Melvin's reply and may cause parts of your request to be missed.
Yes. Screenshots, PDFs, and document attachments are supported and often help Melvin understand the issue. Please do not share full payment card details or government identification documents over email. For those, the Mercor Support team will guide you through the appropriate secure flow.
Melvin uses the full email thread for context. If a reply repeats prior information, it usually means the new message did not contain enough new context to change the answer. Please reply with concrete additional details, screenshots, or identifiers so Melvin can re-evaluate.
### When to use email vs Slack
Use **Maven in Slack** for day-to-day project questions: tasks, tooling, project guidelines, and project announcements. Maven knows your project's documentation and replies in seconds.
Use **Melvin via email** for account-level matters that are not specific to one project: payments, contracts, referrals, background checks, application status, legal documents, and platform-wide issues.
If your project's Slack workspace does not have Maven deployed, you can email Melvin at [support@mercor.com](mailto:support@mercor.com) for both account-level and project-level questions. Melvin will help where possible and route project-specific questions to the appropriate project team.
### Melvin's limits
Melvin can take a limited set of safe, reversible actions. It can look up your application or payment status, link conversations to tickets, generate reset links for interviews and tax forms, and route your message to the right team. It cannot make policy decisions, restore deleted accounts, or trigger payments on its own.
Melvin grounds its replies in Mercor's published policies, your project's instructions (when shared with Melvin), and the talent documentation. Each reply may include citations to the source it referenced.
That said, Melvin can occasionally make mistakes, particularly on nuanced or case-by-case questions. Please treat Melvin's answers as guidance, not as official approval. Decisions that affect your contract, hours, payments, eligibility for specific project stages, or any policy exception always require a human reviewer, even when Melvin's reply sounds authoritative.
If a reply does not match your situation, please reply in the same thread with additional context, or explicitly ask for the message to be reviewed by a human.
When your project's instruction document has been shared with Melvin, it can answer questions grounded in your project's specific workflow and guidelines. Otherwise, Melvin will route project-specific questions to the appropriate team.
For day-to-day project questions, Maven in your project's Slack workspace is the recommended option when available. Maven sees your project's latest announcements and full Slack context, and replies in seconds. See the [Use Maven](/support/maven) page.
### When Melvin's answer does not help
Melvin uses the full email thread for context. If a reply repeats prior information, it usually means the new message did not contain enough new detail to change the response. Please reply with:
* Specific identifiers (job ID, project name, contract date, payment amount)
* Screenshots of the exact error or behavior you are seeing
* The steps you have already tried and where they failed
If a few rounds of additional context do not produce a useful answer, please explicitly request a human reviewer in your reply (see below).
Some account-level issues (for example, Okta password resets that fail to persist, or contracts stuck in review) require manual intervention from the Mercor Support team or engineering. In these cases, please reply in the same thread with:
* A short note that the suggested steps did not resolve the issue
* Screenshots or a screen recording of the actual behavior
* A request for human review
Your project lead can also escalate on your behalf through their internal channels.
Yes. If you would like a human to review your case from the start, or after a round of replies with Melvin, simply reply in the same thread with a clear note such as *"Please have a human review this case."* Your conversation will be routed to the Mercor Support team, who will follow up directly in the same thread.
### Privacy & behavior
Yes. Email conversations with Melvin are confidential to you, Melvin, and the Mercor Support team. Please avoid sharing full payment card numbers, government identification documents, or other highly sensitive data in your email. If needed, the team will guide you through a secure flow.
Melvin only replies to emails you send to [support@mercor.com](mailto:support@mercor.com) (or other Mercor support addresses), and to ongoing email threads. It does not initiate cold outreach, ask for personal credentials, or request payment information unsolicited. Please treat any such message as suspicious and report it to [support@mercor.com](mailto:support@mercor.com).
***
## Related Resources
Maven is Mercor's Slack-based AI assistant for day-to-day project questions.
More ways to reach Mercor Support, including escalation paths.
Set up Stripe and Wise for your Mercor payouts.
Access Slack, RL Studio, and Google Workspace through Okta.
# Project and Onboarding Support FAQ
Source: https://talent.docs.mercor.com/support/project
Common questions and help for projects, contracts, tooling, payments, and access.
This page covers frequently asked questions related to your project at Mercor. If you're stuck, this is a good place to start before reaching out to support.
## Troubleshooting Tips
Please navigate to the 'Offers' tab, refresh the page, and re-login. If it does not work, please contact support with the listing link.
Please wait a few hours following the onboarding process. If the issue persists, kindly send the application version, operating system details, and a screenshot.
Bank delays typically range from 3 to 7 business days. The initial payout processed through Stripe is subject to a mandatory hold of seven days.
Please consult your Project Point of Contact (POC). Support is unable to accommodate this modification.
Verify your inbox; ask your project lead to resend the information if it remains missing after 24 hours.
Please contact Support immediately and provide the listing link along with your email address.
Please contact Email Support to provide the project name, your last working day, and details of any prior communication.
Utilize the 'Reset Stripe' option on the Offer page and reconfigure it accordingly.
***
## 1. Project onboarding
Log in to [work.mercor.com](https://work.mercor.com), navigate to the Contracts tab, and select your respective offer. The onboarding document will be attached, encompassing project information, tools, and your project lead's contact details.
Occasionally, projects may require several days to complete. Please allow up to 7 days for processing. Should there be no updates or communication within this period, kindly contact [support@mercor.com](mailto:support@mercor.com) for further assistance.
Your project lead will facilitate your onboarding process and address any inquiries you may have. Reach out to them via the email provided in your onboarding document, or through Slack if you have already been added to the platform.
You may initiate the process once your background check has been successfully cleared, which typically takes 1 to 2 weeks. Subsequently, the project team will provide guidance on the subsequent steps.
Once your contract is accepted, any project-related or contract-specific questions should be directed to the project DRI. Support can assist with general queries, but only the DRI can confirm or approve project-level details or changes.
Onboarding calls are **critical** and provide essential project context. Missing an onboarding session may impact your ability to proceed with the project. In cases of **unavoidable circumstances**, you should escalate promptly by reaching out via the **designated project support channel on Slack** or emailing [**support@mercor.com**](mailto:support@mercor.com) to check whether a recording is available or if an alternate session can be arranged. Availability of follow-up options depends on the project and is not guaranteed.
For any onboarding-related questions, reach out via the **designated project support channel on Slack** or email [**support@mercor.com**](mailto:support@mercor.com). The team will help clarify next steps or route your questions to the appropriate owners.
Yes. Pre-onboarding questions can be shared via email at [**support@mercor.com**](mailto:support@mercor.com) so the project team can review and respond. Please note that projects are often time-sensitive, and responses to pre-onboarding queries may take **1–2 business days**. To avoid delays or missing onboarding sessions, it’s generally recommended to join the onboarding as scheduled and raise any remaining questions during or after onboarding whenever possible.
Access to required project tools is typically granted after onboarding. The timing and specific tools will be communicated through official channels, typically via email and/or Slack announcements.
First, review your **onboarding documents** to confirm the tools you should have access to and any setup steps required. If you’re still unable to access the required project tools, contact the project team via the **designated project support channel on Slack** or email [**support@mercor.com**](mailto:support@mercor.com). Please include **screenshots or error messages**, as these are required to help the team investigate and resolve the issue efficiently.
If you’re unable to start work because required tools or platforms are not yet accessible, first review your **onboarding documentation** to confirm the expected setup and timelines. If the required access is still missing, escalate by contacting the project team via the **designated project support channel on Slack** or by emailing [support@mercor.com](mailto:support@mercor.com), and include details of the missing access, along with screenshots or error messages where applicable.
Mercor operates exclusively on a contractual basis, and we are unable to convert contracts into full-time employment. All contracts on the Work Platform are structured as independent contractor arrangements.
***
## 2. Contracts & offers
Before you sign your first offer document — or accept an offer that has no documents to sign — you'll see a banner titled **"Confirm your profile is updated before signing"** with a checkbox: **"I confirm my profile is up to date."** Signing is a representation that your profile is accurate, so the **Sign and accept** (or **Accept offer**) button stays inactive until you tick the box. You only need to do this once per offer; it won't reappear on the remaining documents.
In that same banner, select **Review profile** to open your resume inside the signing window — you can read it and upload an updated version without leaving the flow. The banner also shows a short summary of your most recent work experience so you can quickly check it looks right. Your **full legal name** comes from your profile and can't be changed on the signing screen; to edit it, go to **Settings → Resume**.
Please log out of [work.mercor.com](http://work.mercor.com) and then log back in. If the issue persists, kindly capture a screenshot of the error and email it to the designated support address.
A contract may be automatically revoked before onboarding if background verification fails, the project’s requirements or scope change, or there is a duplicate or conflicting assignment. Once onboarding begins, contracts are not automatically revoked.
Mercor has a **strict policy for offer expiration windows**. Please make sure to **accept your offer within the given deadline**, as expired offers **cannot be reactivated** once the deadline has passed.
Contact your project lead. They will verify the offboarding procedures with you.
Offboarding decisions are determined by the project team or SPLs and are conclusive. Support cannot overturn these decisions; however, you may request contextual information through your project lead.
Yes. Please coordinate your hours with each Project Point of Contact and don't adjust them on your own.
Pay rates are determined based on the role, project requirements, budget, and evaluation outcomes. Pay rates are fixed for the duration of a project and cannot be reviewed or adjusted mid-project. Separately, a project may update its overall pay structure (for example, between hourly and task-based pay); when that happens, it is announced through official channels and reflected in your contract. See [Contract Updates During a Project](/policies/contracts#contract-updates-during-a-project).
Pay rates are determined by factors such as role requirements, experience level, task complexity, evaluation outcomes, and available budget. Because these factors can vary across projects and timelines, offered rates may differ from those on other projects or prior contracts.
No. Pay rates are fixed once an assignment begins and are not reconsidered during the project. If you need clarification on how your pay rate was determined, you may contact the project team via the designated project support channel on Slack or email [support@mercor.com](mailto:support@mercor.com).
No. Contract extensions are not allowed. Offers and contracts have fixed validity periods, and once they expire, they cannot be extended under any circumstances.
No. Requests to extend a contract are not supported, even before the contract end date. Contracts must be accepted and completed within the original timeframe provided.
No. Expired contracts cannot be reactivated. Once a contract expires, the contract is considered closed. In this case, you must apply again to new opportunities available on the Work Platform.
No. Pay rates are determined based on role scope, project requirements, evaluation outcomes, and available budget. Once work begins, pay rates are **fixed for the duration of the project** and are **not open to renegotiation**, unless explicitly stated otherwise in official project communications.
Pay rates are **not subject to review or renegotiation**. If you have questions about how your pay rate was determined, you may contact the project team via the **designated project support channel on Slack** or email [**support@mercor.com**](mailto:support@mercor.com) for clarification.
Some projects change how they pay mid-project, from hourly to task-based or the other way around, following how the client organizes the work. When this happens, the project team announces it through official channels and your contract on the dashboard is updated to show the new structure and rates. Work you already completed is paid under the terms it was completed under, and the new structure only applies going forward. See [Contract Updates During a Project](/policies/contracts#contract-updates-during-a-project) for details.
A structure change is about how pay is calculated, not a rate cut. The rates are stated in your contract amendment, which you can review on your dashboard at any time. Actual earnings on task-based structures depend on the tasks you complete, just as hourly earnings depend on hours worked. If the updated terms are unclear, reach out through your project channel or email [support@mercor.com](mailto:support@mercor.com).
Pay structure is set at the project level and applies to everyone working on the project, so it cannot be adjusted individually. If you have questions about how the change affects you, or the new structure does not fit how you prefer to work, reach out through your project channel or email [support@mercor.com](mailto:support@mercor.com). The team can walk you through the details and help you find the best path forward.
***
## 3. Work trials & assessments
Yes. If it appears in your Offers tab and you received an email from Mercor, it is valid. Please accept it before it expires.
The duration is fourteen days from the date of acceptance, with the option to complete the task in segments. The majority of individuals complete it within a total of three to five hours.
The review and payment process shall be completed within a period of one to two weeks. No direct feedback will be provided.
***
## 4. Project status, timeline & access
No — if a project is paused, all participants are paused. You will be notified when work resumes.
Your project status (for example, active, paused, or completed) is determined by client and project requirements. Any updates or changes in status will be communicated through official channels, typically via email and/or Slack announcements.
No. Contributors are not automatically moved to a new project after one concludes. Once a project ends, contributors are encouraged to explore and apply for new opportunities through the platform.
Project timelines vary based on client needs, workload availability, and overall project performance. Some projects are short-term with defined end dates, while others may continue for an extended period depending on demand.
Whenever possible, the project team will share advance notice when a project is approaching completion. However, timelines may change with limited notice due to evolving client requirements outside Mercor’s control.
Project transitions are not automatic. Once a project ends, you’ll need to apply for new opportunities directly through the Work Platform. Selection for another project depends on role requirements, availability, and eligibility. Any relevant updates or next steps will be communicated, if applicable, through official channels, typically via email and/or Slack announcements.
In most cases, all contributor contracts end on the same date. Any additional time to wrap up work will only be provided if explicitly communicated through official channels, typically via email and/or Slack announcements.
A project may be **temporarily paused** due to changes in workload availability, client requirements, or internal planning. When a project is paused:
* Work on the project is halted and no new tasks are assigned.
* Your weekly hour cap is set to **0 hours** during the pause.
* You remain part of the project pool — *paused does not mean removed*.
* You should submit all hours worked before the pause and keep your payment information up to date to ensure pending payouts are processed without delay.
Mercor will notify you via **email and Slack** if the project resumes or when new opportunities become available
No. Pauses are determined at the **project and client level**, not by individual contributor requests. Individual escalation to resume a paused project is **not accommodated**. Work is halted for everyone until the project team or client decides to resume. Mercor will notify you via **email and Slack** if the project resumes or if new work opportunities become available.
The duration of a project pause can **vary widely** depending on client needs and workload availability; there is no set timeline. During a pause, work is halted and your weekly hour cap is set to 0 hours. You should monitor your **email and Slack channels** for updates from the project team when a clearer timeline is available or if the project resumes.
No action is typically required from you during a project pause. Work is halted and no new hours can be logged, and your weekly hour cap is set to **0 hours**. You should:
* Submit any outstanding hours **before** the pause takes effect.
* Keep your **payment information up to date** so pending payouts are processed without delay.
* Monitor your **email and Slack channels** for updates from the project team.
A paused project does **not** mean you have been removed; you’ll be notified if the project resumes or if new opportunities are available
If you haven’t received your **Insightful invitation email**:
1. **Check your inbox and spam/junk folders** for a message from Insightful, sent to the **email address associated with your Mercor profile** (the same one used for your contract).
2. If you still can’t find the invite, attempt to **download and install Insightful manually** at[https://app.insightful.io/](https://app.insightful.io/) and log in using your Mercor email; in some cases, your account may already be active without the specific invite email.
3. If the invitation is still missing or you cannot access your account after trying the above, contact the project team via the **designated project support channel on Slack** or email [**support@mercor.com**](mailto:support@mercor.com) so they can verify and resend the invitation if needed.
Proper Insightful access is required to track time and be eligible for payout.
You must **only start tracking time in Insightful after all onboarding steps are fully completed** and your assigned project appears in the Insightful app. This means:
* Your **Insightful setup has been completed** and you have accepted the project invitation.
* You can see your **assigned project and tasks** in Insightful.
* You have received confirmation that your setup and project assignment are ready.
Starting work before this setup is fully done **will not count** as logged hours and **will not be eligible for payout**, because Mercor cannot validate productive time outside of the approved tracking process.
This ensures accurate, verifiable time logging and protects both you and the client under Mercor’s time-tracking policies.
Tasks may take some time to appear in Insightful depending on project configuration and setup timelines. You should **not begin work** until your assigned project and tasks are visible in Insightful. If tasks are still not visible after onboarding and setup completion, contact the project team via the **designated project support channel on Slack** or email [**support@mercor.com**](mailto:support@mercor.com) so the issue can be reviewed and resolved.
No. You must not begin working or logging hours until **Insightful access is confirmed** and you have been explicitly instructed to start by the project team. Any work completed without Insightful tracking is **not eligible for payout**, as Mercor cannot verify untracked work.
Movement between projects or participation in multiple projects is **not automatic** and is permitted **only if explicitly approved** based on project requirements, availability, and platform policies. Such requests are evaluated on a **case-by-case basis**. If you would like to request a transfer or ask about working on multiple projects, raise the request via the **designated project support channel on Slack** or email [**support@mercor.com**](mailto:support@mercor.com).
Yes. Pay rates, weekly hour caps, and work expectations may change after a project transfer based on the new project’s scope and policies. Any updates will be **communicated before work begins** on the new project. **Transfers are voluntary**, and you may opt out if you do not wish to accept the updated terms. **Adjustments to contract terms are not open to negotiation.**
All **logged and approved hours** from your previous project remain associated with that project and are **not affected** by the transfer. Once the new project is active, any **new hours you log will be reflected under the new contract**, and you should only begin logging time after the new assignment is officially confirmed.
Task availability and new project assignments depend on current project demand, staffing needs, and overall availability. While a specific timeline may not be available, any confirmed updates or new opportunities will be directly communicated.
Project transfers and new assignments are based on current project needs and availability, and may not be handled as a direct request. If new work or a relevant opportunity becomes available, it will be communicated through the standard process.
***
## 5. Hours & payments
Weekly hour limits are set based on project needs, client requirements, and the expert's time availability. Requests to increase, decrease, or temporarily adjust weekly hours can be discussed with the project owners by reaching out to [support@mercor.com](mailto:support@mercor.com) or checking the project Slack channel. Please note, approval of such requests is subject to project policies.
• Work trials: Compensation scheduled to be received within 1 to 2 weeks following submission.
• Active projects: Payments are processed each Wednesday through Stripe or Wise. Funds generally arrive within 3 to 7 business days.
Yes, as long as you agree on your hours with the Points of Contact (POCs) on each project.
No. You may only work up to your assigned weekly hour cap. Working additional hours is not permitted unless you receive explicit approval in advance from your project lead. Any hours worked beyond the approved weekly cap will not be paid.
Most projects allow flexible scheduling. Fixed daily working hours are not typically required unless explicitly communicated by the project team.
No. Weekly hour caps are cumulative. Hours may be distributed across the week as needed, provided the project's approved weekly hour limit is not exceeded.
To request additional hours, contact the designated project support channel on Slack or email [support@mercor.com](mailto:support@mercor.com). Please include the number of additional hours you’re requesting. Approval is subject to project capacity and client requirements, and is not guaranteed.
If you reach your weekly hour cap and work is still available, contact the project team promptly via the designated project support channel on Slack or email [support@mercor.com](mailto:support@mercor.com) to check whether an increase can be approved. Do not continue working unless explicit approval is granted.
If you notice a discrepancy between your tracked hours in Insightful and what’s reflected on your earnings page or payments, follow these steps:
1. **Confirm Insightful was running correctly:**\
Ensure the timer was started when you began working and stopped during breaks or after completing tasks — leaving the timer running while idle or on unrelated work can cause mismatches.
2. **Understand how hours are reviewed:**\
Mercor conducts a **weekly review of logged time** to verify that hours accurately reflect productive work. Some hours may be automatically *deducted or removed before payout* if they appear to show:
* **No activity or unrelated tasks** in Insightful screenshots
* **Timer left running while idle**
* Time logged **outside the project scope**
* **Duplicate tracking** across contracts
* Potential use of **automation or AI where prohibited**
3. **Dispute process:**\
If you believe hours were removed in error, you can dispute the removal. See [Disputes](/policies/time-tracking-pay#disputes) for the deadline and how to submit.
4. **Contact support if needed:**\
If the discrepancy is not explained by Insightful activity, reach out with relevant details and screenshots via the **designated project support Slack channel** or email [**support@mercor.com**](mailto:support@mercor.com) for further investigation.
If Insightful is not tracking time as expected or you’re experiencing technical issues, first confirm that the tool is installed, running, and configured correctly. If the issue persists, report it via the **designated project support channel on Slack** or email [**support@mercor.com**](mailto:support@mercor.com), and include **screenshots or screen recordings**, which are required for investigation.
**Do not continue working without Insightful tracking your time.** Hours worked without proper time tracking are **not eligible for payout**, as Mercor has no way to verify productive work that is not logged in Insightful.
Logged hour corrections may be possible in limited cases, depending on the project’s time-tracking policy and verification process. Any requests are reviewed on a case-by-case basis, and adjustments are **not guaranteed**. If a correction is permitted, the next steps will be communicated through **official channels**, typically via **email and/or the designated project support channel on Slack**.
Payments are calculated based on **verified hours recorded in the approved time-tracking tool**. If there are discrepancies between tracked and reported hours, they must be reviewed and resolved before any payment adjustments can be made to ensure accuracy and compliance with project policies.
Bonuses, if applicable, are **project-specific** and **not available upon request**. When offered, a bonus is paid **after eligibility is verified** and is typically issued as a **one-time payment**, separate from regular payouts. Bonus payment timelines vary by project.
First, confirm that you **met the bonus eligibility criteria**, as bonuses are **project-specific** and paid only when explicitly offered. Next, check your **earnings page** and ensure you’ve waited through the applicable **bonus payout timeline**, which follows Mercor’s payment policies and may differ from regular weekly payouts. If the bonus is still not reflected after the eligible payout window, contact [**support@mercor.com**](mailto:support@mercor.com) to confirm eligibility and payment status.
***
## 6. Absences & availability
Yes — provided that your project remains active. If it has been paused or concluded, please wait for further updates or new listings.
Inform your project lead in advance through Slack or email.
Any planned time off or periods of unavailability should be communicated **in advance** via the **designated project support channel on Slack** or by emailing [**support@mercor.com**](mailto:support@mercor.com) so the project team can plan accordingly.
Short-term unavailability, when **communicated in advance**, does not usually affect an active contract. However, **extended or repeated periods of unavailability** may impact task assignments or continued participation on the project, depending on project requirements and timelines.
Approval is not always required, as experts may work within their own schedules. However, it is **strongly recommended** to share planned unavailability **in advance** so project timelines and task allocation are not impacted. Some projects may still require advance approval depending on their structure and deadlines. Any availability updates should be communicated via the **designated project support channel on Slack** or by emailing [**support@mercor.com**](mailto:support@mercor.com).
During periods of unavailability, tasks may be **paused, reassigned, or rescheduled** based on project needs. You should **only log hours for time actively worked** and in accordance with project and time-tracking guidelines. Hours must not be logged during periods when you are unavailable or not actively working.
Yes. It is recommended even if your project is paused, you should still complete your weekly check-in to share your availability for the week and submit your weekly survey response for the project.
***
## 7. Communication, NDA compliance & escalation
Their email address is provided in your onboarding document and the project Slack channel. Please feel free to reach out via email or Slack.
Your project lead is the initial point of communication.
Before onboarding, contributors do not have access to the project’s Slack channels. If you have questions at this stage, you may reach out via email to [support@mercor.com](mailto:support@mercor.com). Please note that projects are often time-sensitive, and responses to pre-onboarding queries may take 1–2 business days. To avoid delays that could impact your candidature or cause you to miss onboarding sessions, it’s generally recommended to join the onboarding as scheduled and raise any remaining questions during or after onboarding whenever possible.
Completed project work may be included on a resume only in a high-level and generalized manner. Focus on the skills used, type of work performed, and overall scope or impact, without referencing client names, datasets, internal tools, prompts, metrics, or any proprietary details. Any information that could reveal confidential or client-specific data must be excluded to remain compliant with NDA obligations.
Yes — you may share your project experience on LinkedIn at a high level and in compliance with Mercor’s Social Media and Internet Use Policies: [https://talent.docs.mercor.com/policies/social-media](https://talent.docs.mercor.com/policies/social-media) Mercor
You can:
Indicate you served as a contractor for Mercor (e.g., title with “\[Contract]” and “contract” as employment type).
Share high-level, non-confidential descriptions of your work.
You should NOT:
List a client as your employer or imply full-time employment.
Share screenshots, detailed examples, or confidential content that could compromise project or client confidentiality.
Delays in responses can occasionally occur due to time zone differences, workload volume, or ongoing client discussions. If you haven’t received a response within a reasonable timeframe, follow up by reaching out via the **designated project support channel on Slack** or emailing [**support@mercor.com**](mailto:support@mercor.com). This ensures your query is visible to the broader team and can be reviewed and routed appropriately.
Mercor provides an optional Weekly Contractor Survey that appears on your dashboard and is also sent via email each Wednesday. This survey includes a section for project feedback, where you can share your experience with the project and project team. Responses to these questions are used to help improve project management and will never negatively impact your current contracts or future opportunities.
This survey is the official channel for structured feedback — there is no designated separate email for general project feedback outside this form.
Completion badges or recognitions are finalized once **either** of the following occurs:
* The **project itself officially ends**, or
* Your **individual contract for the project has ended**.
Badges are awarded after work is fully completed and the contract is formally closed out, including any final quality checks or submissions. This distinction matters because some contributors may finish and exit before the overall project is completed.
***
## 8. ID verification
ID verification is essential in confirming that all experts on Mercor are authentic individuals. It prevents the establishment of duplicate or fraudulent accounts, safeguards client information, and facilitates secure access to projects.
If verification fails, unfortunately, you will be unable to proceed with the contract or submit applications for future roles. Due to compliance requirements, re-verification may not be permitted.
Reopen ID Verification from your Mercor checklist to start a new session. You don't need a new link from Support.
Yes. Verification is designed to finish on a phone. If you start on a computer, scan the QR code with your phone to continue there. See [ID Verification](/how-to/id-verification) for every step and the device requirements.
Verification uses your phone's camera. See the troubleshooting section of [ID Verification](/how-to/id-verification), or contact support if the problem continues.
Persona accepts various types of government-issued identification, including passports and national ID cards. The system will provide guidance based on your country.
ID verification briefly confirms your identity during onboarding. The background check is a separate process due to legal reasons related to our clients' contractual needs.
You will have a single opportunity to submit your documentation for approval. Regrettably, if it is rejected by Verification ID for any reason, a new request will not be permitted, and your registration will not be approved. If you have active offers, they will not be finalized and will either expire or be canceled.
Only physical identification documents are acceptable. Digital versions stored on any device will not be accepted. Photocopies or images of documents are also not permissible; the original physical document must be presented in hand.
Yes. Your first click on the ID Verification step starts a session, and the session expires if you don't finish it. Have your physical ID ready before you start so you can complete every step in one go.
Your session expired before you finished. Close ID Verification and reopen it from your Mercor checklist to start a new session.
If the address form only accepts a US ZIP code but you do not live in the US, turn off any VPN or privacy relay, clear your browser cache, and reopen ID Verification from your Mercor checklist. You do not need a new link from Support. Full steps: [Address Form Won't Accept Your Postal Code](/support/bugs#address-form-won’t-accept-your-postal-code-vpn-/-icloud-private-relay).
## 9. Task review and feedback
Task feedback is shared in accordance with project policy and reviewer availability. Please note that not all tasks receive individual feedback.
Review timelines vary depending on the project and task volume. You will be notified by the project team once the review is completed.
If feedback is available, it will be shared through the task platform or the tool specified by your project team.
First, review the task instructions and confirm that you have access to the required tool. If the issue persists, contact your project team via the designated project support channel on Slack or email [support@mercor.com](mailto:support@mercor.com). Screenshots or a screen recording of the error are required to help the team investigate and resolve the issue quickly.
Resubmission policies vary by project. If you have questions or need clarification, contact the project team via the designated project support channel on Slack or email [support@mercor.com](mailto:support@mercor.com). The team will confirm whether resubmissions are permitted and outline any required next steps.
Quality thresholds are calculated based on project-specific evaluation criteria. This typically considers the total number of reviewed tasks, negative ratings, and approved disputes, using a formula defined by the project team.
Approved disputes are generally excluded from negative quality scoring. This may vary by project policy.
## 9. Offboarding & contract termination
Yes. If you choose to leave a project while your contract is active, inform the project team via the **designated project support channel on Slack** or email [**support@mercor.com**](mailto:support@mercor.com). The team will guide you through the next steps and any required offboarding actions.
Rejoining a project after termination depends on project availability and client approval. Any reinstatement is reviewed on a case-by-case basis and is not guaranteed.
A contract or project assignment may end for a number of valid reasons, including:
* **Project completion** — the work has concluded as planned.
* **Changes in project scope, budget, or client requirements** — the project evolves in ways that reduce or stop work.
* **Policy violations** — actions such as falsifying work, misusing tools, or sharing confidential information can lead to immediate termination of the contract and forfeiture of related payments. See [Account Security and Conduct](/policies/account-security-conduct) for the full policy on the behaviors we monitor and the consequences of a violation.
* **Performance offboarding** — if work consistently fails to meet project expectations (for example, repeated delays or quality issues), the project team may initiate a corrective process and ultimately end the contract if improvements aren’t observed.
Contracts may also end simply because the project has reached its **natural conclusion** due to client needs or scheduling.
Yes. You may include your Mercor project experience on your resume, but you should describe it at a high level without sharing confidential or client-specific information. Focus on the kind of work you did, the skills you used, and the impact of your contribution, while avoiding internal project names and sensitive details.
Contract termination does not automatically disqualify you from future opportunities on Mercor. Consideration for new projects depends on current role requirements, availability, and overall alignment with project needs at the time of application. Contributors are encouraged to regularly explore and apply for relevant opportunities directly through the Work Platform.
Yes. You will be paid for all **approved and verified work** completed prior to contract termination, in accordance with the project’s payment and time-tracking policies.
If a project no longer appears after you’ve accepted an offer, it usually means the contract has been **revoked** or the project has been **withdrawn** due to changes in project or client requirements. Any relevant updates or confirmations are shared through **official communication channels**, typically via **email**.
An offer may be revoked **before onboarding begins** if circumstances change, such as background verification outcomes, changes in project requirements, capacity constraints, or conflicting assignments. These decisions reflect **operational or project needs** and are not necessarily related to your individual performance unless explicitly communicated.[Mercor Docs](https://talent.docs.mercor.com/support/project)
Where possible, general context may be shared regarding an offer revocation. However, detailed explanations may not always be available due to **project, operational, or client confidentiality constraints**.
No. Revoked offers generally **cannot be reinstated**. Experts remain eligible and are encouraged to apply for other opportunities available on the Work Platform.
Offer revocation is typically driven by project-level or operational changes and is generally not linked to interview or assessment outcomes.
Any questions related to a revoked offer should be directed to [**support@mercor.com**](mailto:support@mercor.com) or raised through the **support channel specified in official communications**.
# Welcome to Mercor
Source: https://talent.docs.mercor.com/welcome
Everything you need to get started as a Mercor talent — including interviews, payments, policies, and more.
Step-by-step guides for interviews, payments, tools, and more.
Learn how hours, referrals, and payouts function at Mercor.
AI utilization, social media, payment procedures, and compliance regulations.
Seek assistance when encountering issues or obtain information.
Keep informed about updates to the platform and its new features.
# Mercor Expert Email
Source: https://talent.docs.mercor.com/working/expert-email
Learn how Mercor Expert emails operate, when their use is appropriate, and the procedures for transitioning from legacy emails.
## Overview
Mercor provides expert email addresses to facilitate secure access to project resources. These email addresses are designated for accessing project-mandated tools, documents, and communications.
Since February 12, 2026, Pacific Time, all experts engaged in active projects have access to the @mercor.expert email through their Okta accounts. \
\
The @c-mercor.com email address can no longer be used.
Mercor is introducing a new Okta-managed email system for experts: **@mercor.expert**.\
This page explains what it is and how it works.
***
## What Is the Mercor Expert Email?
The **Mercor Expert Email** (`@mercor.expert`) represents a newly established Google Workspace account designated for experts working Mercor projects.
It is utilized to securely access:
* Google Docs, Sheets, and Drive;
* Facilitate project-related internal communications;
* Access tools that necessitate identity verification.
It replaces the legacy **@c-mercor.com** email address, which can no longer be used.
### Important: Expert Email and Okta Are Different
Your @mercor.expert email is **not authorized for Okta login. Access to Okta** is limited to your personal email address associated with your work.mercor.com account.
### Key Distinction
| Purpose | Email Used |
| - | - |
| Log in to work.mercor.com | Personal email |
| Log in to Okta | Personal email |
| Access Google Workspace | Managed via Okta |
Your expert email is a project resource account and does not function as an Okta login credential.
***
## What Is Changing and What Is Remaining Unchanged
* New anonymized @mercor.expert email
* Access managed through Okta
* Secure Google Workspace access
* You still log into Okta with your personal email
* Slack, Stripe, and Feather are unaffected
***
## Your New Email Address
Your new email **will not include your actual name**.
Instead, it is an **anonymized, randomly generated address** made of three words joined by periods, such as plant, chemical element, or star names, for instance:
`aster.neon.pollux@mercor.expert`
This is anticipated and deliberate. \
The anonymized format safeguards your identity while maintaining consistent access across various tools.
You may verify that this email address is yours by:
* Reviewing your **Slack profile**
* Accessing the **Google Workspace application in Okta**
***
## How to Access Your Mercor Expert Email
Please visit [https://c-mercor.okta.com](https://c-mercor.okta.com) and log in using your **personal email** address, which should be the same as the one utilized on work.mercor.com.
Upon logging in, select the **Google Workspace** icon to access Gmail, Drive, Docs, and Calendar.
If requested to verify an unfamiliar email address, please accept it — this pertains to your new @mercor.expert account.
***
## What You Should Do
Confirm you can open Google Workspace through Okta.
Transfer drafts, notes, or personal files you created — **not project-provided materials**.
Create new Mercor-related documents directly in your @mercor.expert Google Drive.
Your @c-mercor.com address can no longer be used.
Please refrain from downloading or copying project materials provided by Mercor.\
These will be redistributed to your new account automatically if necessary.
***
## Transition & Deprecation
* Access via **@c-mercor.com** has ended, and the address can no longer be used.
* Use your **@mercor.expert** email for all Mercor work.
***
## Troubleshooting: Google "400. That's an error."
![Google 400 error page: 'The server cannot process the request because it is malformed. It should not be retried.']()
When opening Google Workspace from Okta to access your **@mercor.expert** email, Google may show a **400 error** ("That's an error"). This is a **known Google Workspace issue** caused by corrupted session or cookie data — your Okta and @mercor.expert accounts are **not** broken.
### How to fix it
Remove stored cookies and cached data for `accounts.google.com`, `google.com`, and `okta.com`.
* **Chrome:** `Settings → Privacy and security → Cookies and other site data → See all site data and permissions` → search each domain → **Remove**.
* **Safari:** `Settings → Privacy → Manage Website Data` → search each domain → **Remove**.
Quit the browser completely (don't just close the tab). This releases the broken session held in memory.
Open `accounts.google.com` and sign out of every Google account in that browser. Having a personal Gmail signed in alongside @mercor.expert is the **#1 trigger** for this error.
Go to `https://c-mercor.okta.com`, sign in with your personal email, then click the **Google Workspace** tile again.
Still seeing the error? Try the other browser (Chrome ↔ Safari) or a **fresh Chrome profile**. The 400 error is browser-and-profile specific and rarely persists across both.
Do **not** try to bypass this with incognito or private windows — the Okta + Google Workspace flow requires saved cookies and (in Chrome) sync, both disabled in private mode.
### Quick checklist
Stale session data is the #1 cause. Clear it first, every time.
Close every window, then reopen. A refresh isn't enough.
Only the account you are authenticating into Workspace should be active.
If Chrome fails, try Safari — or create a fresh Chrome profile.
***
## Frequently Asked Questions
Yes. Since February 12, 2026, all experts engaged in active projects have access to their @mercor.expert email address.
All @mercor.expert email addresses are anonymized to ensure privacy and security. The displayed name does not correspond to your actual identity.
Email addresses are generated by the system and cannot be customized.
Not at this time. Mercor Expert emails are currently restricted to send to and from @mercor.com addresses.
The expert email changes how you log in to Insightful once your Insightful account uses single sign-on (SSO): you then log in to Insightful with your @mercor.expert email. See [Use Insightful](/how-to/use-insightful).
Slack, Feather, and other tools are unaffected and continue to use existing identifiers. \
\
Even if you can see the expert email on your Slack profile, you will use your personal email to sign in to Okta, then access Slack through Okta.
Yes. Kindly proceed to generate new Mercor-related materials within this workspace henceforth.
No. Your @c-mercor.com address can no longer be used. Use your @mercor.expert email instead.
It is necessary to transfer any personal drafts, notes, or self-created materials to your @mercor.expert account. **Please refrain from** transferring client-provided materials, as these will be redistributed by Mercor if deemed necessary.
Yes. If you have utilized Chrome with your previous @c-mercor.com account, it is advisable to consider exporting and importing bookmarks or establishing a new profile under your @mercor.expert email for the purpose of maintaining organized work.
The transition has ended. Your @c-mercor.com address can no longer be used, so use your @mercor.expert email for all Mercor work.
As long as you maintain at least one active contract with Mercor, your expert email account will continue to be operational.
***
## Related Pages
Learn how Okta manages your access to Mercor tools.
Learn how your @mercor.expert email works and how to access it.
Understand which tools your project requires.
# Getting Started
Source: https://talent.docs.mercor.com/working/getting-started
Everything you need for your first day on a Mercor project: onboarding, tooling, tracking, and access.
This guide helps you prepare for Day 1 of your Mercor project, covering onboarding documentation, time tracking, and access to necessary tools.
***
## 1. Onboarding Document
This document serves as your primary source of information at the commencement of the project. It includes Slack links, team contacts, and setup instructions.
**How to access your onboarding document:**
You can access your onboarding information directly from the [Work Platform](https://work.mercor.com/home?tab=contracts).
1. Go to the **Contracts** tab.
2. Click on your **active contract**.
3. The onboarding document will appear **below your contract details** once it’s ready.
If your onboarding document isn’t visible yet, it’s still being prepared by your project team.
In the meantime, please finish your Insightful setup, Stripe verification, and background check if pending.
You’ll receive the onboarding instructions within 7 days, and they’ll appear in your Contracts tab once ready.
**What the onboarding doc typically includes:**
* Project Instructions (Order of Operations)
* Details and Background
* Project Primary
* Project lead and escalation contacts
* Slack, Airtable, and Notion, along with Naming Conventions
* Guidance on the Use of Expert Email Versus Personal Email
If your onboarding document is missing, email [support@mercor.com](mailto:support@mercor.com) so we can update it.\
Save your project lead's details for quick reference.
![Onboarding document preview]()
***
## 2. Setting Up Insightful (Time Tracking)
Sent to your personal Mercor email inbox. Please check your spam folder if it is missing.
Requires Windows 10 or later, or macOS 11 Big Sur or later. Linux works only through Insightful's Beta, and issues with it are handled by Insightful directly. Chromebooks, iPads, and phones are not supported. See [Which devices are supported?](/how-to/use-insightful) for details.
Please select your project within the application, then press **'Play'** to commence work and **'Stop'** to pause.
Please access your Dashboard to review time blocks and rectify errors promptly.
Only log time while actively working. This includes tasks, client meetings, and mandatory trainings.
Manual time adjustments are infrequent and necessitate proper justification. Please contact support solely if you are experiencing a blockage and can furnish clear contextual information.
***
## 3. Accessing Project Tooling
Ensure the integration of all tools (such as Slack, Airtable, Notion, etc.) to prevent any potential project delays.
### Checklist
* Your expert email (`@mercor.expert`) has been activated
* Slack workspace or channel has been accepted
* Airtable, Notion, or GDrive has been confirmed
* Any platform, API key, or product login details have been received.
If you have not received the invitations after 24 hours, ask your project lead to resend them and to verify the email address used.
***
## How to Access Your Mercor Expert Email
Log in using your personal email address (the same used on work.mercor.com).
Select the Google Workspace icon to access Gmail, Drive, Docs, and Calendar.
If asked to verify an unfamiliar email address, accept it — this is your @mercor.expert account.
***
## 4. Project Paused
Occasionally, a project may be temporarily suspended. This indicates that work is halted; however, you may still be considered for future opportunities.
**What this means:**
* **You remain a member of the project pool.**
* The weekly cap is established at **0 hours.**
* No new work is assigned during the pause.
**What you should do:**
* Ensure that all hours are submitted prior to the commencement of the pause.
* Maintain up-to-date payment information for Stripe/Wise to ensure pending payouts are processed without delay.
* Please monitor your email and Slack channels for updates.
Paused does not equal removed. You will be notified if the project resumes or new opportunities become available.
***
# Project Offboarding
Source: https://talent.docs.mercor.com/working/project-offboarding
What transpires upon the conclusion of your project and the procedures involved in offboarding— including causes such as policy violations or performance issues.
This page elucidates the concept of offboarding at Mercor, delineates the anticipated procedures upon the conclusion of a project, and specifies the circumstances leading to removal from a project.
***
## 1. Project Ended
**What it means**
* Your contract has formally concluded.
* Access to project tools, such as Slack and Airtable, will be revoked shortly thereafter.
**What to do next**
* Please submit your final hours and deliverables prior to the established deadline.
* Please anticipate your payout according to the standard schedule.
* If you're using Stripe for the first time, your payout may be subject to a mandatory seven-day hold.
* Keep your Mercor profile up to date: you remain eligible for new opportunities and offers.
Project terminations occur due to various reasons, including completion, scope alterations, or budget constraints. They do not affect your standing unless associated with fraudulent activity or performance issues.
***
## 2. Policy Violation
Conduct that violates Mercor's policies — such as falsifying work, misusing AI, or sharing confidential material — may result in payment being withheld and removal from the project.
The behaviors we monitor and the full consequences of a violation are defined in our [Account Security and Conduct](/policies/account-security-conduct) policy. Depending on the severity and frequency of the conduct, a violation may lead to payment reductions or reversals, removal from projects, and, in the most serious cases, suspension of platform access.
How and why we monitor on-project activity, the behaviors we review, and the consequences of a violation.
***
## 3. Performance Offboarding
**Signals:**
* Delayed submission of deadlines.
* Substandard work or the necessity for multiple revisions, coupled with a deficiency in communication or responsiveness.
**Remedy (if applicable):**
* Your project lead may initiate a **trial sprint** with specific expectations and timelines.
* If improvements are not observed, the project team reserves the right to terminate your contract.
Ask your project lead for feedback early. If you are unsure about your performance, ask them as soon as the question comes up.
***
# Project Onboarding
Source: https://talent.docs.mercor.com/working/project-onboarding
A comprehensive guide on how to access, review, and accept your Mercor offer — including background checks, payments, and document signing.
This guide comprehensively details each phase of the Mercor offer onboarding process — from the receipt of your contract to configuring payments and recording time.
## 1. Access your offer
New offers are presented as a **significant task** within the **Offers** tab on your Home page. Click **View Offer** to start.
Once you engage with the checklist or accept the offer, it will also be displayed in the **Contracts** tab.
If you cannot see your offer, try a hard refresh (⇧+Cmd/Ctrl+R), log in again, or use a different browser.
If the issue persists, kindly contact [support@mercor.com](mailto:support@mercor.com) with your listing link, email address, and a screenshot for further assistance.
![Offer listed as important task]( "{true}")
![Offer appears in Contracts tab]( "{true}")
***
## 2. Offer page overview
When you open an offer, review the full offer page before signing:
1. **Header** — the company and role (e.g., *Mercor Sandbox · Technician*), the contract type (e.g., Hourly Contract), and when the offer was received.
2. **Role Overview** — a short summary of the work involved.
3. **Contract and Payment Terms** — the key terms: independent-contractor status, remote/flexible schedule, payout method (Stripe or Wise), and any eligibility notes.
4. **About Mercor** — background on Mercor and the kinds of projects you’ll work on.
5. **Summary (right side)** — start date, hourly pay, location, payout cadence, and weekly cap at a glance.
6. **Required signatures (right side)** — the documents you'll sign: **Offer Letter** (official employment terms), **Worker Agreement** (contractor terms & conditions — this is your **Terms of Work** document), and **CIIAA** (confidentiality & inventions). You'll only see the documents your project requires, and your offer letter is the gate that unlocks the rest.
7. **Decline offer / View offer** — select **View offer** to open and sign your documents, starting with the offer letter.
![Offer page overview]( "{true}")
***
## 3. Offer acceptance process
When you open an offer, your **offer letter is the first thing you sign — and the only gate.** Sign it from the offer page; once it's signed, the rest of your onboarding unlocks: the remaining documents (**Worker Agreement / Terms of Work**, **CIIAA**, and your **tax form**) plus the other steps below, tracked with a progress bar (e.g., *"3 of 12 steps done"*).
**Before you sign, you'll confirm your profile is up to date.** The first time you sign a document — or, if your offer has no documents to sign, when you accept it — a banner appears reading *"Confirm your profile is updated before signing,"* with a checkbox: **"I confirm my profile is up to date."** Signing is a representation that your profile is accurate, so the **Sign and accept** (or **Accept offer**) button stays inactive until you tick the box.
* The banner shows a quick summary of your most recent work experience, so you can sanity-check it at a glance.
* Select **Review profile** to open your resume right inside the signing window — you can read it and re-upload an updated version without leaving the flow.
* Your **full legal name** is pulled from your profile and can't be edited here; to change it, go to **Settings → Resume**.
* You only confirm once per offer — after you check the box, it won't appear again on that offer's remaining documents.
![Confirm your profile is up to date before signing]( "{true}")
There are two ways to work through what's left:
* **On the offer page**, selecting **View offer** opens the next unsigned document, one at a time (for example the Worker Agreement, then the CIIAA).
* **From your onboarding checklist** — open it by adding `/onboarding` to your offer page's web address — you see every step at once and can move freely between your signed and unsigned documents and the other onboarding tasks, in any order. If you'd like to read the CIIAA and Worker Agreement together before signing either, this is the place to do it. It's the view shown below.
![Onboarding checklist after the offer letter is signed]( "{true}")
Sign your agreements. Your **offer letter** comes first and is the gate that unlocks the rest. Once it's signed, you can complete the remaining documents from your **onboarding checklist in any order** (the offer page presents them one at a time), and each is only binding once you personally sign it.
The first document, and the gate for everything else. Open it from the offer page, review the full terms, then sign with your full legal name and the date. On this first document you'll also tick **"I confirm my profile is up to date"** before you can sign — use **Review profile** in the banner to check or update your resume first if needed.
![Offer letter signing]( "{true}")
Sign the Confidential Information and Inventions Assignment Agreement (CIIAA). Contact support if a reset is required.
Click "View Terms of Work", then sign using your full name and the date. On your offer page this same document is shown as the **Worker Agreement**.
![Sign Terms of Work]( "{true}")
Complete the tax form applicable to your residency — W-9 (U.S. persons) or W-8BEN (non-U.S.). Select your tax residency status to get started.
![Tax documentation — select residency status]( "{true}")
Depending on your project, you may also see additional items here, such as a **safety waiver** or a **confidentiality & IP reminder**.
Confirm your identity, clear your background check, and complete any required work-authorization and phone checks.
Select your country of residence. Background checks typically take one to two weeks, and you must be cleared before commencing work or logging hours.
![Start background check]( "{true}")
Mercor uses Persona to securely verify your identity. This is mandatory, and in most cases you complete it again each time you accept a new offer. You upload a government-issued ID and record a short selfie video, and you finish the verification on your phone.
Click **Start Verification** in the **ID verification** checklist item, then follow [ID Verification](/how-to/id-verification) for every step, the device requirements, and troubleshooting.
![ID verification: Start verification]( "{true}")
Where applicable, confirm your date of birth, location of residence, and that you're legally authorized to work from that location.
![Work authorization]( "{true}")
Confirm your phone number to secure your account — enter your number and receive a verification code by SMS or WhatsApp.
![Phone verification]( "{true}")
Set up the accounts and tools you'll use on the project.
Some projects use Okta for secure single sign-on (SSO) to client repositories and tools like Slack, GitHub, and Jira. Open the **Okta setup** item and click **Provision Access** to connect your account; once provisioned, you can reach all project applications through your Okta dashboard.
![Connect your Okta account]( "{true}")
Insightful tracks your working hours for accurate weekly payouts. Watch for an invitation email from Insightful ([support@insightful.io](mailto:support@insightful.io)), install the desktop app (Workpuls), then start tracking. Supported on Windows 10+ and macOS 11+. Linux works only through Insightful's Beta, and issues with it are handled by Insightful directly. Chromebooks, iPads, and phones are not supported. See [Which devices are supported?](/how-to/use-insightful) for details.
![Time tracking with Insightful]( "{true}")
Review your payout schedule, then acknowledge the terms. Payouts happen weekly on Wednesdays, and payroll cycles start and end each Friday at 10:30am PST. You can view your payout cycle, hours worked, cap, and expected earnings in the **Contracts** tab on your Home page.
![Payout transparency]( "{true}")
Select the country where you live and work, and Mercor matches you with the best payment provider — Stripe by default, or Wise in certain regions. If necessary, reset and repeat the setup.
![Setup payments — select your country]( "{true}")
A final **Complete onboarding** step. Once your other sections are done, confirm here to accept the offer and finish onboarding. If your background check is still in progress, you may be able to complete onboarding while it finishes.
If you inadvertently decline an offer, please contact Support with your listing link and email.
Take a screenshot of your offer (rate + cap) before accepting. If anything is missing, try a hard refresh (⇧+Cmd/Ctrl+R).
***
## 4. Setting up your payment method
Initiate the payment setup process from the offer page.
Enter the legal name, country, and banking details.
If Stripe is unavailable in your country, Wise will be utilized.
Please confirm your Stripe or Wise account via email if prompted.
Your initial payout through Stripe is subject to a mandatory hold period of 7 days. The deposit to your bank account typically requires 3 to 7 business days following the payment confirmation by Stripe.
Ensure that the identical legal name is consistently used across the Offer, Stripe/Wise, and your bank account.
***
## 5. Background checks
You will receive an email from the background check provider (e.g., Certn).
Please do not delay, as a background check is mandatory.
Results will be available within 5 to 7 business days, contingent upon the recipient's country.
Please check your spam and “updates” folders in your personal email account. If your check is delayed beyond seven business days, kindly contact [support@certn.co](mailto:support@certn.co) and [support@mercor.com](mailto:support@mercor.com) with your report ID.
## Related Pages
Common questions and troubleshooting during onboarding and beyond.
First steps once your onboarding is complete and you're ready to work.
Understand what happens when your project ends and how to transition smoothly.
# RL Studio (RLS)
Source: https://talent.docs.mercor.com/working/rl-studio-rls
How to access, navigate, and work inside RL Studio to create and review tasks.
RL Studio (RLS) is where you create, review, and track tasks on projects that use it. This page shows you how to log in, switch worlds, and find your tasks.
***
## What is RL Studio?
RL Studio is where you:
* Create tasks
* Edit tasks
* Review tasks (if assigned as reviewers)
* Track task status
* View feedback
Work in RL Studio is organized into:
The top-level container. You are invited to a specific project based on your contract.
A workspace within a project. Each world may symbolize a distinct domain or task category.
A single unit of work. This encompasses the prompt, any inputs, and the evaluation criteria.
Studio has a new design rolling out, so your screens may look slightly different from the steps on this page. If you have the new design, you can switch back to the previous one with the paintbrush icon next to your name in the bottom-left corner.
***
## How to log in
1. Go to [c-mercor.okta.com](https://c-mercor.okta.com). If you need help accessing Okta, see the [Okta Access guide](/how-to/okta-access).
2. Find and click the app tile labeled **Studio**.
3. You should be automatically logged in to RL Studio.
If Studio does not log you in automatically, take a screen recording of the issue and email it to [support@mercor.com](mailto:support@mercor.com).
***
## Confirming you are logged into the correct account
After logging in:
* Click your avatar or name in the **bottom-left corner** of the screen to see which email is currently active.
* If the wrong email is displayed:
1. Click your avatar or name in the bottom-left corner
2. Select **Manage account**
3. Go to **Email Addresses**
4. Ensure your **@mercor.expert email is set as Primary**
5. If it is not, click the three dots (…) and select **Set as Primary**
***
## Access and what you see after logging in
* You will **not** receive a separate email granting RLS access.
* Access is provisioned automatically when you are assigned to an active RLS project.
* If you have an active RLS contract and do not see your project after logging in, contact your **project lead**.
* Studio may open on the **Project Guide** page, which shows your project's instructions once your project team has published them. Your tasks are under **Tasks** in the sidebar, or under **Dashboards** on some projects.
* If your project uses **Announcements**, check that page in the sidebar for updates from your project leads.
If you log in using the wrong email identity, your projects may not appear, even if your access is correctly configured.
***
## Understanding projects and worlds
### What is a project?
A project pertains to:
* Work for a client
* A specific contract
* A defined scope of work
It is possible to have access to multiple projects depending on your contracts.
***
### What is a world?
A world is a workspace within a project. Typically, worlds are categorized based on:
* Domain (e.g., Biology, Finance, Engineering)
* Task type
* Review structure
If you are engaged in multiple contracts, it may be necessary to transition between different worlds.
***
## Guidelines for switching between worlds
In the event that you are assigned to multiple worlds:
1. Open **Tasks** and pick your world from the world selector at the top of the page.
2. Verify that you are operating within the correct world **prior to claiming or creating a task**.
Always verify that you are in the correct world before you start work. Tasks created in the wrong world are hard to reassign.
***
## Your role: writer vs reviewer
Your permissions depend on your assigned role.
* Create tasks
* Edit tasks
* Submit tasks for review
* Address reviewer feedback
* Claim tasks for review
* Approve tasks
* Send tasks back with edits
* Leave structured feedback
***
## How tasks work
A task typically includes:
* A prompt
* Optional input files
* Evaluation criteria (rubric)
* Status tracking
* Review comments
Tasks move through a set of statuses. Exact names vary by project and by world, because each world can have its own workflow.
Standard worlds use these statuses:
* **Pending**
* **Awaiting Review**
* **In Review**
* **Approved**
Standard worlds also include QA and QC statuses, such as **QA Awaiting Review**, **QA In Review**, **In QC**, and **Needs QC Revision**.
If a task shows **Needs Edits**, a reviewer sent it back to you for changes. Update the task and resubmit it.
Worlds on the newer task workflow use different names, such as **Ready for writing**, **Drafting**, **Ready for reviewing**, **In review**, and **Needs Edits**.
***
## Creating or claiming tasks
Depending on your project setup:
### Claim-based projects
You will:
* See available tasks
* Claim one task at a time
* Complete and submit it
On some projects, you click **Get next task** to receive the next task in the queue instead. If the queue is empty, Studio shows "No tasks are currently available in this queue".
### Create-based projects
You will:
* Create a new task
* Fill in the required fields
* Submit it for review
Until your initial assignment receives approval, proceed exclusively with **one task at a time** unless directed otherwise by your project lead.
***
## Finding your approved tasks
Open **Tasks**, or a view such as **My Tasks** under **Dashboards**, and filter by **Approved**. Reviewer feedback is on each task.
***
## Profile Settings (Important)
Please ensure your profile name is properly updated.
If your profile displays only a generic name (e.g., “contractor”), please update it within your RLS profile settings accordingly.
* Reviewers can identify your work
* Feedback is appropriately directed.
***
## Common errors and what they mean
### “No projects assigned yet. Contact the Mercor team to get started.”
This means:
* Your account is active
* But you have not yet been assigned tasks in your project
You are advised to contact your **project lead** or consult your onboarding documentation to verify the individual responsible for task assignments.
***
### I don’t see any tasks
Possible reasons:
* You are in the wrong world
* Tasks are still being seeded
* Your assignment has not yet been uploaded
* You have a world assignment you have not accepted yet
Depending on your project, check **Pending Assignments** on the **Tasks** page to accept or decline a world assignment, and **Claim Worlds** in the sidebar to claim an available world. If neither shows what you expect, contact your project lead.
***
### I cannot switch worlds
If you believe you should have access to another world, confirm your contract is active, then follow the steps under **I don’t see any tasks** above for **Pending Assignments** and **Claim Worlds**. If that does not help, contact your project lead.
***
### “Project not found”
The project link you opened is invalid, or you do not have access to that project. Click **Go to your workspace** to return to your projects.
***
### “Something went wrong loading this page”
The task page did not load. Click **Reload**. If the error comes back, clear your browser storage and reload the page again.
***
### “Contact the Mercor team for assistance.”
Studio shows this message under **Something went wrong** when your workspace did not load. Click **Try again**. If that does not work, click **Sign out**, log back in, and then contact [support@mercor.com](mailto:support@mercor.com) with a screenshot.
***
### I see permission errors
Permissions are role-based. If you:
* Cannot approve tasks
* Cannot edit tasks
* Cannot claim tasks
You likely do not have that role assigned.
***
## Troubleshooting
If something is not working:
1. Refresh the page.
2. Confirm you are in the correct world.
3. Log out and log back in.
4. If the issue persists, contact your project lead.
5. For technical platform errors, contact [support@mercor.com](mailto:support@mercor.com) with:
* A screenshot
* The exact error message
* What you were trying to do
***
# FAQ
No. Access is provisioned automatically when you are assigned to an active RLS project. If you have an active RLS project but cannot see it, contact your project lead.
Yes, if you are assigned to multiple worlds. However, always verify that you are in the correct world prior to commencing a task.
A project represents the highest level of organization associated with your contract. A world constitutes a workspace within that project, designed to organize tasks by domain or structural criteria.
Adhere to the instructions provided by your project lead. While certain projects necessitate claiming available tasks, others require creating tasks directly.
If the task is returned with the designation “Needs Edits,” you are permitted to modify and resubmit it. Upon approval, further edits may be restricted.
If you worked in the wrong world, stop immediately and inform your project lead. Do not edit the task further.
RLS operates independently from time tracking. Please adhere to your project’s specific time logging instructions (e.g., Insightful if required).
***
If you are unsure about assignments, permissions, or task instructions, contact your project lead before you start.