> ## Documentation Index
> Fetch the complete documentation index at: https://talent.docs.mercor.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Work Trials
> Gain an understanding of how to accept, complete, and receive payment for a Mercor work trial.
Work trials are single, remunerated assessments designed to evaluate talent before an offer is issued. This guide delineates the procedure for accepting your work trial and completing the process systematically.
## Key points to know
Each talent is eligible for only one work trial, regardless of the number of offers received.
Talents are remunerated for only a single work trial. Kindly select the one you wish to accept if multiple options have been received.
Accepting one trial does not automatically cancel your other trial offers — since you're only paid for one, decline or let the others lapse once you've picked the one you want.
***
## 1. Accessing your work trial
Offers will appear in the [Offers](https://work.mercor.com/home?tab=offers) tab or under the Important Tasks section.
Please attempt a hard refresh (⇧+Cmd/Ctrl+R), log out and log back in, or try using a different browser. If the issue persists, kindly contact [support@mercor.com](mailto:support@mercor.com) with the link to the job listing, your email address, and a screenshot.
***
## 2. The work trial page
Prior to fulfilling any items on the checklist, please review the panel on the left-hand side.
* Title and Contract Type (e.g., "Work Trial", "Trial opportunity", "Trial contract")
* Trial payment (fixed payout amount for completing the trial, via Stripe)
* Trial end date: the deadline for your submission.
* A checklist is located on the right side to facilitate unlocking "Accept Work Trial."
***
## 3. Work trial acceptance process
Follow the checklist step-by-step:
Open the ToW → Fill in the name, signature, and date → Agree and sign.
Obliged to accept any engagement or work-trial offer.
Please complete the Confidential Information and Inventions Assignment Agreement.
The payout policies screen on the work trial checklist points you to the **Contracts** tab for your contract details. Confirm with **Acknowledge terms**. See [Time Tracking & Pay](/policies/time-tracking-pay) for the payout schedule, logging requirements and dispute procedures.
* Click **‘Set up payments’** and then complete your ID verification along with providing your bank details.
* Ensure that the **beneficiary name corresponds precisely to** your identification documents to prevent any payout failures.
* Have you selected the incorrect country? Please **utilize the Reset Payment Setup** feature and recommence the onboarding process.
The work authorization step on your work trial checklist only appears when your specific trial requires it. If you see it on your checklist, complete it before moving on.
* Open the **offer**, review the terms, and **then accept and sign** to confirm the work trial.
* A signed copy will be saved under the **Documents** section.
* **Accept work trial** stays locked until every other item on the work trial checklist is complete.
***
## 4. Completing the work trial assessment
Once you accept the offer, your work trial becomes available. Accepting pushes your deadline out by two weeks from the date shown in your offer email — check the **Trial end date** on your work trial page for your real deadline, since it will be later than the date in the email. Complete it as soon as possible, as the spots are limited and may be filled according to the requests and needs of each project. If your project requires separate access to task materials, request it using the instructions provided for your project; if you do not receive access within 24 hours, contact [support@mercor.com](mailto:support@mercor.com). In case of expiration, the matter should be addressed directly by the project lead who assigned the trial work, based on the available slots at that time.
Take a screenshot of the Offer Page (rate and payout terms) before accepting.
Support cannot reinstate missing or expired trials. Work trials have strict deadlines, and only the project lead who issued the offer has the authority to reassign a new one if necessary.
***
## 5. Payment setup & timeline
Utilize Setup Payments to input relevant country, legal name, and banking information. Wise is employed solely in cases where Stripe is not supported.
Please verify your accounts by opening the verification emails from Stripe or Wise when prompted.
### Payout timeline
* Once your submission is reviewed, payment is typically processed within **14 business days**. If you do not receive an update after that, please follow up with [support@mercor.com](mailto:support@mercor.com).
* After the payout displays as "Paid," the funds typically are received within **3 to 7 business days.**
Your initial Stripe payout is subject to a seven-day hold in accordance with Stripe's policy.
***
## 6. What happens after the trial
* **Active Status:** Your status becomes **Active** the moment you click Accept work trial — not when you start the assessment.
* **Other statuses:** depending on where you are in the process, you may also see **Submitted** (shown as "Work trial submitted" once your assessments are done), **Paid**, **Extended**, **Action required**, **Rejected**, or **Expired**.
* **Decision and next Steps:** Upon submission, the project lead will review your work. Unfortunately, we are unable to provide individualized feedback on your performance.
**Possible Outcomes:**
You will receive a final offer to join the project.
Payment does not depend on whether you are selected for the role — but it does depend on a complete, good-faith submission; trials with assessments show a banner noting that Mercor can withhold payment for low-effort or incomplete work.
In rare cases, a work trial offer may be withdrawn if all slots for the project have been filled, or the trial may be cancelled outright — you will be notified if either happens. If you run into any issue while completing or submitting your trial, please contact [support@mercor.com](mailto:support@mercor.com) **before your deadline** with a detailed description of the issue so we can help before it expires.
***
## FAQ
A one-time, paid assessment designed to evaluate your performance on a project-like task prior to the extension of a full contract.
No. Please complete the task independently. Add comments or context in the submission form if needed.
Please clear your browser cache and refresh the page.
Please allow up to 24 hours for the status update. If the status remains unchanged after this period, kindly contact support and provide your submission details.
Some projects require requesting access to task materials separately. If required, request access using the instructions provided for your project. If you do not receive access within 24 hours, contact [support@mercor.com](mailto:support@mercor.com).
No. Mercor pays for only one work trial per expert, so choose the one you want to accept.
Once your submission is reviewed, payment is typically processed within 14 business days. If you do not receive an update after that, please follow up with [support@mercor.com](mailto:support@mercor.com). After the payout is processed, the exact timing may vary depending on your banking institution.
Work trials follow strict expiration deadlines. Your real deadline is the **Trial end date** shown on your work trial page after you accept — accepting pushes this date two weeks past the date shown in your offer email, so always check the page rather than the email. Once a trial expires, it **cannot be reopened or extended** under any circumstances.
The submission window is fixed and automatically closes at the listed expiration time. If your trial expired before the Trial end date shown on your work trial page, take a screenshot and contact [support@mercor.com](mailto:support@mercor.com), as this may indicate a system error rather than a missed deadline.
Yes. Work trials can be cancelled, and candidates will be informed in those scenarios.
Regrettably, we are unable to provide personalized feedback due to high volume. You will still receive payment if the trial was valid and properly submitted.
The work trial serves as an assessment instrument employed to evaluate candidates prior to extending an offer, whereas a contract offer constitutes the definitive job proposal that formalizes the employment relationship between you and Mercor's clients.
No, a work trial does not guarantee a contract offer. Following submission, a work trial may be either rejected or accepted based on the quality of your responses. If accepted, an offer will be extended.
A typical work trial requires approximately four to six hours for completion.
Yes, you may perform your work trial across multiple shifts. The assessment can be saved incrementally and submitted at a later time, provided that the final deadline is met.
No. Rubric Academy / Bootcamp is only paid when it is part of a **work trial or an active contract**. Participation during the **application stage** is **unpaid**.