> ## Documentation Index
> Fetch the complete documentation index at: https://talent.docs.mercor.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Use Insightful for Time Tracking
> We utilize Insightful for time management. Please follow this step-by-step guide to configure it appropriately and accurately record your time.
Mercor is switching Insightful sign-in from personal email and password to **Mercor single sign-on (SSO)** with your **@mercor.expert** email. You no longer need a separate Insightful password — one click on Work Platform migrates everything for you.
**Insightful sign-in is moving to Mercor single sign-on (SSO).**
This change is being rolled out gradually. **Every expert will be switched to SSO**, but your account may not be migrated yet.
* **Haven't seen a migration prompt?** Nothing changes for you yet — keep signing in with the personal email linked to your Mercor profile, and follow the **Personal email** steps below.
* **Saw the "Switch to single sign-on for Insightful" prompt on [work.mercor.com](https://work.mercor.com)?** Click **Continue** to switch your account to SSO, then use your **@mercor.expert** email and follow the **SSO** steps below.
### Accept the switch on Work Platform
The next time you sign in to [work.mercor.com](https://work.mercor.com) after your account is selected for migration, you'll see the prompt below. Read it and click **Continue** — everything else is done for you automatically.
## Step 1: Download the desktop application
You do **not** need to wait for an invitation email from Insightful, and you do not need to accept one. Once your contract is active, download the app, compatible with your Operating System, directly from here: [https://app.insightful.io/#/token/download](https://app.insightful.io/#/token/download)
The application is named **Workpuls**.
## Step 2: Sign in
Install and open the Workpuls app, then follow the path that matches your account:
### If you use SSO (@mercor.expert email)
1. **On the welcome screen**, click **Continue with SSO** — do not use the email/password fields.
2. Enter your **@mercor.expert** email and click **Sign In with SSO**.
3. Your browser opens to finish the Mercor login. If you're already logged in to Mercor, this completes on its own in a few seconds. If you're **not** logged in yet, Okta asks you to log in. Use your **personal email** and your **Okta password**, the one you set during Okta setup, **not** your @mercor.expert email. To reset it, see [Use Okta](/how-to/okta-access#resetting-password-and-mfa).
**Two different logins are used in this flow, which is what trips most people up:**
* In the Insightful app (previous step): your **@mercor.expert** email.
* In the Okta browser login (this step): your **personal email** and your **Okta password**.
If the Okta screen rejects your details, you have most likely entered your @mercor.expert email here — go back and use your personal email instead.
4. You're returned to the app automatically, signed in. Nothing else is required.
Insightful will **not** appear as a tile on your Okta dashboard — that's expected. Always start from the Insightful desktop app and use **Continue with SSO**.
### If you use a personal email (not yet migrated)
1. On the login screen, enter your personal email and the password you set from the Insightful invitation, then click **Sign In**.
**Invitation expired or forgot your password?** Click **Forgot password**, enter the same email you registered with on the Mercor platform, and follow the email from Insightful to set a new password — then sign in with your email and new password.
Either way, once signed in, your assigned projects will appear in the app. You can start the timer only after a project has been assigned to you — this may take up to **12–24 hours** after assignment.
## Step 3: Start and stop tracking time
Select your assigned project and task. Click the **Play** button to start tracking, and stop it when you pause or finish your work.
The app displays the total duration of the task across several days.
If your contract is still in review, Insightful will not be enabled for you yet and you will not be able to start tracking time. This is expected. Access turns on once your contract has finished review — there is nothing you need to do in the meantime, and nothing to report.
## FAQ
### Single sign-on (SSO) migration
You will see a one-time **"Switch to single sign-on for Insightful"** prompt when you sign in to [work.mercor.com](https://work.mercor.com). Once you have accepted it, your account is on SSO and you sign in to Insightful with **Continue with SSO** and your **@mercor.expert** email.
If you have not seen the prompt yet, your account still uses your personal email — nothing changes for you until it appears.
That second screen is **Okta**, Mercor's single sign-on — it is an expected part of the flow, not an error. Insightful hands you off to Okta to confirm your identity, then sends you straight back to the app.
On that Okta screen, use your **personal email** and your **Okta password**, the one you set during Okta setup, **not** your @mercor.expert email. If you forgot it, reset it as described in [Use Okta](/how-to/okta-access#resetting-password-and-mfa). See Step 2 for the full flow.
No. The migration only changes **how you sign in**. Your Insightful account, assigned projects, tracked hours, and payments all stay exactly the same, and you will not be signed out of Work Platform. You will be signed out of the Insightful desktop app once — sign back in with **Continue with SSO**.
***
### Invitations & Login
Insightful links expire after **48 hours**, and you don't need one to get started either way.
First, check your spam folder for an email from [support@insightful.io](mailto:support@insightful.io). If you don't see it, your account may already be active — download the desktop application at [https://app.insightful.io/#/token/download](https://app.insightful.io/#/token/download) and sign in per Step 2.
If you're not on SSO and never set a password, click **Forgot password** on the login screen, enter the same email you registered with on the Mercor platform, and follow the email from Insightful. Your Insightful login is tied to your original email and cannot be changed.
If the issue persists, contact [support@mercor.com](mailto:support@mercor.com).
It depends on whether your account has been migrated to SSO yet:
* **Migrated to SSO** (you saw the migration prompt on Work Platform): use your **@mercor.expert** email with **Continue with SSO**.
* **Not migrated yet:** use the **personal email address** associated with your Mercor profile — the same email address used to sign your contract.
All accounts will eventually be moved to SSO, so if your personal email stops working, try **Continue with SSO** with your @mercor.expert email.
If you have previously completed projects and are unable to log in again, please contact [support@mercor.com](mailto:support@mercor.com), and we will assist you in regaining access.
***
### Setup Issues
If you encounter a `400 error`, this indicates that your account is still being created within our system. Kindly wait a few hours before attempting to access again.
Both usually mean Insightful did not recognize your email — most often because your login email was changed on [work.mercor.com](https://work.mercor.com). Insightful is associated with the **initial email** used on the platform and, as a third-party service, cannot be updated.
Please **do not create a new organization** when prompted — there is no need to manually register anything. Check your contract page and sign in with the original email address you used to create your account.
Once your account is migrated to SSO this limitation goes away: you will always sign in with **Continue with SSO** and your **@mercor.expert** email.
No concerns — your contract will continue to **synchronize accurately** even if there are discrepancies in email addresses.
Insightful associates with your contract via internal identifiers, not solely through email.
Provided that you record time accurately with the correct contract and project, you will receive the appropriate compensation as anticipated.
***
### Device & OS Compatibility
Insightful is required on nearly every Mercor contract: it records your time on hourly contracts and verifies your work on task-based ones. Your computer must be able to run the Insightful desktop app.
### **Windows**
* **Supported**: **Windows 10** or later (requires .NET Framework 4.8 or later package installed)
### **MacOS**
* **Recommended**: macOS 12 (Monterey) or later
* **Supported**: **macOS 11 Big Sur** or later
### **Linux (Beta - Not Recommended)**
Insightful's Linux app is in Beta. Use a Windows or macOS computer if you have one. Issues with the Linux Beta are handled by Insightful, not by Mercor Support, so contact Insightful directly at [support@insightful.io](mailto:support@insightful.io).
* **Ubuntu/Mint 20.04** or later
* **Fedora 32** or later
Chromebooks, iPads, or mobile devices are not supported by Mercor. This means you won't be able to track time or work on Mercor projects using one.
***
### Project Access & Tracking
You can start the timer and begin working only after a project has been assigned to you. You are added to a project automatically once you have completed the onboarding process on the Mercor platform, and it may take up to **12 to 24 hours** for the project to appear in Insightful.
If you are still not assigned after that, please contact [support@mercor.com](mailto:support@mercor.com).
Only your Project Lead or the Mercor internal team possesses the authority to modify your Insightful hour limits. Kindly reach out to them should you notice any discrepancies.
Click the 'Open Dashboard' button within the Workpuls application. This action redirects you to the Insightful web portal, where you are able to review time allocations by day and project.
Yes — you may install and use Insightful on multiple personal devices (such as a laptop and a desktop). However, you can only be **actively clocked in on one device at a time**.
Never stay logged in or track time simultaneously on more than one device. This is not supported and can cause data errors.
Before starting work on a different device:
* Fully log out of Insightful on the previous device
* Make sure the app is completely closed
* Then clock in on the new device as usual
If you skip these steps, your hours **may not be recorded correctly**, and you run the risk of **not being paid** for that time.
This helps ensure that your hours are accurately tracked and your data remains valid.
An active and stable internet connection is required for Insightful to track and log time accurately. Logged hours will not be synced if your device is offline or in airplane mode.
We recommend that you:
* Stay connected to a stable internet connection while working
* Avoid tracking / logging hours in offline/airplane mode